2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 563 601 871
Rank change year-on-year +38 +270 -156
Permanent jobs requiring a 2nd Line Support Engineer 356 413 368
As % of all permanent jobs advertised in the UK 0.36% 0.41% 0.23%
As % of the Job Titles category 0.38% 0.45% 0.24%
Number of salaries quoted 342 380 350
10th Percentile £26,000 £26,250 £25,475
25th Percentile £26,750 £28,000 £26,250
Median annual salary (50th Percentile) £31,000 £32,500 £31,500
Median % change year-on-year -4.62% +3.17% +9.19%
75th Percentile £35,000 £37,063 £34,250
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 9 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +63 335 £31,500 -3.08% 80
UK excluding London +13 296 £30,000 -4.76% 71
North of England +91 77 £30,000 +8.70% 11
South East -64 72 £30,000 -3.23% 20
Work from Home +61 71 £32,500 - 22
London +39 60 £34,000 -2.86% 10
East of England +41 52 £32,500 - 9
South West -19 46 £33,500 -8.22% 16
North West +28 37 £29,000 +0.87% 9
Midlands -1 31 £30,000 - 13
North East - 22 £32,250 -
West Midlands +20 20 £30,000 -3.23% 10
Yorkshire +91 18 £32,500 +17.75% 2
East Midlands -15 11 £32,500 +8.33% 3
Wales +11 10 £27,500 - 2
Scotland -64 6 £29,500 -7.81% 2
Northern Ireland +28 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 263 (73.88%) Windows
2 247 (69.38%) Active Directory
3 245 (68.82%) Microsoft 365
4 241 (67.70%) Microsoft
5 165 (46.35%) Social Skills
6 159 (44.66%) Azure
7 124 (34.83%) Windows Server
8 121 (33.99%) Problem-Solving
9 112 (31.46%) Windows 10
10 103 (28.93%) VMware
11 101 (28.37%) SharePoint
12 96 (26.97%) Customer Service
13 92 (25.84%) Microsoft Exchange
14 88 (24.72%) Firewall
15 87 (24.44%) Microsoft Office
16 78 (21.91%) Microsoft Intune
17 74 (20.79%) VMware Infrastructure
18 61 (17.13%) Hyper-V
19 60 (16.85%) Microsoft Certification
19 60 (16.85%) Entra ID
20 57 (16.01%) ITIL
21 48 (13.48%) Wi-Fi
22 45 (12.64%) Degree
23 44 (12.36%) Analytical Skills
24 43 (12.08%) WAN
25 42 (11.80%) LAN
26 39 (10.96%) Citrix
27 38 (10.67%) DNS
28 36 (10.11%) Organisational Skills
29 35 (9.83%) Mac OS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (28.37%) SharePoint
2 92 (25.84%) Microsoft Exchange
3 11 (3.09%) SharePoint 2010
3 11 (3.09%) SharePoint 2013
4 6 (1.69%) Confluence
5 4 (1.12%) Jupyter
6 2 (0.56%) Exchange Server 2007
6 2 (0.56%) Exchange Server 2010
6 2 (0.56%) Exchange Server 2013
7 1 (0.28%) IBM Notes
7 1 (0.28%) Skype for Business
Applications
1 87 (24.44%) Microsoft Office
2 9 (2.53%) Microsoft Excel
3 3 (0.84%) Spreadsheet
Business Applications
1 1 (0.28%) Dynamics AX
1 1 (0.28%) Dynamics CRM
1 1 (0.28%) Remedy ITSM
Cloud Services
1 245 (68.82%) Microsoft 365
2 159 (44.66%) Azure
3 60 (16.85%) Entra ID
4 31 (8.71%) OneDrive
5 25 (7.02%) AWS
6 24 (6.74%) GCP
7 9 (2.53%) Dynamics 365
8 3 (0.84%) Azure Sentinel
8 3 (0.84%) Google Workspace
9 2 (0.56%) Mimecast
9 2 (0.56%) Power Platform
9 2 (0.56%) SaaS
10 1 (0.28%) Azure DevOps
10 1 (0.28%) IaaS
10 1 (0.28%) WhatsApp
Communications & Networking
1 88 (24.72%) Firewall
2 48 (13.48%) Wi-Fi
3 43 (12.08%) WAN
4 42 (11.80%) LAN
5 38 (10.67%) DNS
6 28 (7.87%) DHCP
7 25 (7.02%) VPN
8 23 (6.46%) VLAN
9 21 (5.90%) Network Security
10 20 (5.62%) TCP/IP
11 19 (5.34%) SAN
12 16 (4.49%) VoIP
13 14 (3.93%) Internet
13 14 (3.93%) Remote Desktop
14 7 (1.97%) NAS
15 6 (1.69%) Intranet
16 5 (1.40%) PBX
17 4 (1.12%) Ethernet
17 4 (1.12%) Wireless
18 3 (0.84%) SMTP
Database & Business Intelligence
1 28 (7.87%) SQL Server
2 14 (3.93%) Amazon RDS
3 8 (2.25%) MariaDB
3 8 (2.25%) MySQL
4 4 (1.12%) Metabase
5 1 (0.28%) Power BI
5 1 (0.28%) Relational Database
Development Applications
1 12 (3.37%) JIRA
2 4 (1.12%) Visual Studio Code
General
1 165 (46.35%) Social Skills
2 44 (12.36%) Analytical Skills
3 36 (10.11%) Organisational Skills
4 27 (7.58%) Finance
5 16 (4.49%) Manufacturing
6 14 (3.93%) Law
7 11 (3.09%) Legal
8 9 (2.53%) Documentation Skills
8 9 (2.53%) Telecoms
9 7 (1.97%) Retail
10 3 (0.84%) Inclusion and Diversity
11 2 (0.56%) Banking
11 2 (0.56%) Games
12 1 (0.28%) Advertising
12 1 (0.28%) Automotive
12 1 (0.28%) Electronics
12 1 (0.28%) Financial Institution
12 1 (0.28%) Marketing
12 1 (0.28%) Pharmaceutical
12 1 (0.28%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.12%) Cocoa
2 3 (0.84%) XML
3 2 (0.56%) .NET
3 2 (0.56%) JSON
4 1 (0.28%) ARM Templates
4 1 (0.28%) CSS
4 1 (0.28%) EDI
4 1 (0.28%) Web Services
Miscellaneous
1 28 (7.87%) Driving Licence
2 21 (5.90%) Onboarding
3 20 (5.62%) EPoS
4 11 (3.09%) Enterprise Storage
5 10 (2.81%) iPad
6 8 (2.25%) Clustering
6 8 (2.25%) Self-Motivation
7 6 (1.69%) Management Information System
7 6 (1.69%) Smartphone
8 5 (1.40%) Replication
8 5 (1.40%) Video Conferencing
9 4 (1.12%) Raspberry Pi
10 3 (0.84%) Apple TV
11 1 (0.28%) BYOD
11 1 (0.28%) Client/Server
11 1 (0.28%) Foreign Exchange (FX)
11 1 (0.28%) Hybrid Cloud
11 1 (0.28%) Linux Command Line
11 1 (0.28%) Public Cloud
11 1 (0.28%) Team-Oriented Environment
Operating Systems
1 263 (73.88%) Windows
2 124 (34.83%) Windows Server
3 112 (31.46%) Windows 10
4 35 (9.83%) Mac OS
5 32 (8.99%) Linux
6 28 (7.87%) Windows Server 2012
7 18 (5.06%) Apple iOS
8 13 (3.65%) Windows Server 2019
9 12 (3.37%) Android
10 8 (2.25%) Windows 7
10 8 (2.25%) Windows Server 2016
11 5 (1.40%) CentOS
11 5 (1.40%) Windows Server 2008
12 3 (0.84%) Mac OS X
13 1 (0.28%) Windows 8
13 1 (0.28%) Windows Mobile
13 1 (0.28%) Windows NT
13 1 (0.28%) Windows XP
Processes & Methodologies
1 121 (33.99%) Problem-Solving
2 96 (26.97%) Customer Service
3 57 (16.01%) ITIL
4 26 (7.30%) Mobile Device Management
5 25 (7.02%) Computer Science
5 25 (7.02%) Incident Management
6 19 (5.34%) Service Delivery
7 16 (4.49%) Infrastructure Engineering
8 14 (3.93%) Server Virtualisation
9 12 (3.37%) Mentoring
9 12 (3.37%) Project Delivery
9 12 (3.37%) Server Management
10 11 (3.09%) Antivirus Management
10 11 (3.09%) Desktop Virtualisation
10 11 (3.09%) Kalman Filter
11 10 (2.81%) Change Management
11 10 (2.81%) ITSM
11 10 (2.81%) Service Management
11 10 (2.81%) Time Management
12 9 (2.53%) Logistics
Programming Languages
1 25 (7.02%) PowerShell
2 15 (4.21%) SQL
3 3 (0.84%) Python
4 2 (0.56%) Bash
5 1 (0.28%) Bicep
5 1 (0.28%) C++
5 1 (0.28%) JavaScript
5 1 (0.28%) Perl
Qualifications
1 60 (16.85%) Microsoft Certification
2 45 (12.64%) Degree
3 31 (8.71%) Security Cleared
4 26 (7.30%) A+ Certification
5 25 (7.02%) DBS Check
6 24 (6.74%) SC Cleared
7 23 (6.46%) Computer Science Degree
8 21 (5.90%) MCP
9 14 (3.93%) Azure Certification
10 12 (3.37%) MCSE
11 11 (3.09%) MCITP
12 9 (2.53%) Network+ Certification
13 8 (2.25%) CompTIA Security+
14 6 (1.69%) CCNA
14 6 (1.69%) Cisco Certification
14 6 (1.69%) HND
15 4 (1.12%) MCDST
16 3 (0.84%) ITIL Certification
17 2 (0.56%) ITIL Foundation Certificate
18 1 (0.28%) AWS Certification
Quality Assurance & Compliance
1 27 (7.58%) SLA
2 1 (0.28%) Cyber Essentials
2 1 (0.28%) GDPR
2 1 (0.28%) ISO/IEC 27001
2 1 (0.28%) PCI DSS
System Software
1 247 (69.38%) Active Directory
2 74 (20.79%) VMware Infrastructure
3 61 (17.13%) Hyper-V
4 14 (3.93%) Virtual Desktop
4 14 (3.93%) VMware ESXi
5 11 (3.09%) XenApp
5 11 (3.09%) XenDesktop
6 8 (2.25%) vSphere
7 6 (1.69%) VMware Workstation
8 3 (0.84%) Terminal Services
9 1 (0.28%) Firmware
9 1 (0.28%) Virtual Servers
9 1 (0.28%) VMware NSX
Systems Management
1 78 (21.91%) Microsoft Intune
2 32 (8.99%) SCCM
3 8 (2.25%) Failover Clustering
3 8 (2.25%) Jamf Pro
3 8 (2.25%) vCenter Server
4 7 (1.97%) Autotask
5 6 (1.69%) SmoothWall
6 3 (0.84%) NetBackup
7 2 (0.56%) Single Sign-On
8 1 (0.28%) Ansible
8 1 (0.28%) Backup Exec
8 1 (0.28%) Dell DRAC
8 1 (0.28%) FortiGate
8 1 (0.28%) Opsgenie
8 1 (0.28%) Puppet
8 1 (0.28%) SCOM
8 1 (0.28%) SCVMM
Vendors
1 241 (67.70%) Microsoft
2 103 (28.93%) VMware
3 39 (10.96%) Citrix
4 30 (8.43%) Cisco
5 26 (7.30%) Apple
6 25 (7.02%) HP
7 23 (6.46%) Veeam
8 22 (6.18%) Google
9 20 (5.62%) Dell
10 19 (5.34%) Sophos
11 11 (3.09%) Symantec
12 10 (2.81%) Datto
13 6 (1.69%) ESET
13 6 (1.69%) Meraki
13 6 (1.69%) Remedy
13 6 (1.69%) ServiceNow
14 5 (1.40%) Draytek
15 4 (1.12%) Salesforce
15 4 (1.12%) Veritas
16 3 (0.84%) Sage