3rd Line Infrastructure Support Jobs

Third Line Infrastructure Support
UK

The median Third Line Infrastructure Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 850 938 1202
Rank change year-on-year +88 +264 -315
Permanent jobs requiring a 3rd Line Infrastructure Support 46 37 35
As % of all permanent jobs advertised in the UK 0.046% 0.037% 0.022%
As % of the Job Titles category 0.049% 0.040% 0.023%
Number of salaries quoted 44 33 35
10th Percentile £31,250 - £35,800
25th Percentile £34,375 £35,400 £40,000
Median annual salary (50th Percentile) £40,000 £47,500 £45,000
Median % change year-on-year -15.79% +5.56% +5.88%
75th Percentile £51,750 £55,000 £53,750
90th Percentile £53,750 £57,000 £57,500
UK excluding London median annual salary £38,500 £40,000 £42,500
% change year-on-year -3.75% -5.88% +7.59%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,739 91,836 153,630
% of permanent jobs with a recognized job title 94.65% 91.52% 96.11%
Number of salaries quoted 67,104 57,926 84,939
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,604
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,750 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

3rd Line Infrastructure Support
Job Vacancy Trend

Job postings that featured 3rd Line Infrastructure Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Infrastructure Support.

Salary trend for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Infrastructure Support over the 6 months to 14 May 2024.

Salary histogram for 3rd Line Infrastructure Support in the UK

3rd Line Infrastructure Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Infrastructure Support within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +91 46 £40,000 -15.79% 4
UK excluding London -5 39 £38,500 -3.75% 5
Work from Home +76 17 £37,500 -21.05% 1
Midlands +13 14 £37,500 -31.82% 1
South East -1 13 £32,500 -8.19% 2
West Midlands +14 10 £37,500 -21.05% 1
South West - 10 £50,500 -
London +129 7 £67,500 +22.73%
East Midlands -17 4 £47,500 -13.64%
North of England +32 2 £36,000 -24.21% 1
North West +3 2 £36,000 -24.21%

3rd Line Infrastructure Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2024, 3rd Line Infrastructure Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Infrastructure Support in the job title.

1 33 (71.74%) Infrastructure Engineering
1 33 (71.74%) Azure
2 31 (67.39%) Microsoft 365
3 30 (65.22%) Microsoft
4 26 (56.52%) WAN
5 23 (50.00%) VMware
6 22 (47.83%) VMware Infrastructure
7 21 (45.65%) Microsoft Intune
8 19 (41.30%) Active Directory
8 19 (41.30%) Firewall
9 18 (39.13%) Citrix
10 17 (36.96%) DNS
11 16 (34.78%) Windows
12 15 (32.61%) PowerShell
13 14 (30.43%) Hyper-V
13 14 (30.43%) Windows Server
14 13 (28.26%) SD-WAN
14 13 (28.26%) Veeam
14 13 (28.26%) SharePoint
14 13 (28.26%) LAN
14 13 (28.26%) HP
14 13 (28.26%) SAN
15 12 (26.09%) SCCM
16 11 (23.91%) Sophos
17 10 (21.74%) SaaS
17 10 (21.74%) PaaS
17 10 (21.74%) Root Cause Analysis
17 10 (21.74%) IaaS
17 10 (21.74%) Power Platform
17 10 (21.74%) Social Skills

3rd Line Infrastructure Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (28.26%) SharePoint
2 7 (15.22%) Microsoft Exchange
3 2 (4.35%) Exchange Server 2010
3 2 (4.35%) IIS
Applications
1 4 (8.70%) Microsoft Office
Cloud Services
1 33 (71.74%) Azure
2 31 (67.39%) Microsoft 365
3 10 (21.74%) IaaS
3 10 (21.74%) PaaS
3 10 (21.74%) Power Platform
3 10 (21.74%) SaaS
4 4 (8.70%) Nutanix
5 3 (6.52%) AWS
5 3 (6.52%) Azure Sentinel
5 3 (6.52%) Entra ID
6 2 (4.35%) Amazon S3
6 2 (4.35%) Mimecast
6 2 (4.35%) OpenDNS
7 1 (2.17%) GCP
7 1 (2.17%) Google Workspace
Communications & Networking
1 26 (56.52%) WAN
2 19 (41.30%) Firewall
3 17 (36.96%) DNS
4 13 (28.26%) LAN
4 13 (28.26%) SAN
4 13 (28.26%) SD-WAN
5 9 (19.57%) WLAN
6 7 (15.22%) DHCP
7 4 (8.70%) Wi-Fi
8 3 (6.52%) VPN
9 2 (4.35%) EIGRP
9 2 (4.35%) HSRP
9 2 (4.35%) IPsec
9 2 (4.35%) iSCSI
9 2 (4.35%) OSPF
9 2 (4.35%) RIP
9 2 (4.35%) TCP/IP
9 2 (4.35%) VLAN
9 2 (4.35%) VRRP
9 2 (4.35%) X.509
Database & Business Intelligence
1 4 (8.70%) Amazon RDS
2 1 (2.17%) SQL Server
General
1 10 (21.74%) Social Skills
2 5 (10.87%) Finance
3 3 (6.52%) Banking
4 2 (4.35%) Law
4 2 (4.35%) Legal
4 2 (4.35%) Pharmaceutical
5 1 (2.17%) Analytical Skills
5 1 (2.17%) Documentation Skills
Libraries, Frameworks & Software Standards
1 2 (4.35%) LAMP
1 2 (4.35%) V-Ray
2 1 (2.17%) SAML
Miscellaneous
1 3 (6.52%) Video Conferencing
2 2 (4.35%) Clustering
2 2 (4.35%) Hybrid Cloud
2 2 (4.35%) PKI
2 2 (4.35%) Replication
3 1 (2.17%) Data Centre
3 1 (2.17%) Driving Licence
3 1 (2.17%) Management Information System
Operating Systems
1 16 (34.78%) Windows
2 14 (30.43%) Windows Server
3 7 (15.22%) Linux
4 6 (13.04%) Windows 10
5 4 (8.70%) Windows Server 2016
6 3 (6.52%) Windows Server 2019
7 1 (2.17%) Mac OS
7 1 (2.17%) Windows Server 2008
Processes & Methodologies
1 33 (71.74%) Infrastructure Engineering
2 10 (21.74%) Root Cause Analysis
3 9 (19.57%) Systems Engineering
4 8 (17.39%) Change Management
5 7 (15.22%) Change Advisory Board
5 7 (15.22%) Incident Management
5 7 (15.22%) People Management
5 7 (15.22%) Performance Management
5 7 (15.22%) Release Management
5 7 (15.22%) Service Management
6 3 (6.52%) Cybersecurity
6 3 (6.52%) SIEM
7 2 (4.35%) Biotechnology
7 2 (4.35%) ITIL
7 2 (4.35%) Migration
7 2 (4.35%) Server Building
7 2 (4.35%) Server Management
7 2 (4.35%) Server Migrations
7 2 (4.35%) Software Deployment
7 2 (4.35%) Storage Management
Programming Languages
1 15 (32.61%) PowerShell
2 3 (6.52%) SQL
Qualifications
1 7 (15.22%) SC Cleared
1 7 (15.22%) Security Cleared
2 3 (6.52%) Degree
3 1 (2.17%) CCNA
3 1 (2.17%) Cisco Certification
3 1 (2.17%) ITIL Certification
Quality Assurance & Compliance
1 1 (2.17%) GDPR
1 1 (2.17%) SLA
System Software
1 22 (47.83%) VMware Infrastructure
2 19 (41.30%) Active Directory
3 14 (30.43%) Hyper-V
4 7 (15.22%) Firmware
5 3 (6.52%) Terminal Services
5 3 (6.52%) VMware ESXi
5 3 (6.52%) XenApp
5 3 (6.52%) XenDesktop
6 2 (4.35%) Citrix Hypervisor
6 2 (4.35%) Docker
6 2 (4.35%) pfSense
6 2 (4.35%) Virtual Desktop
6 2 (4.35%) Virtual Servers
7 1 (2.17%) VMware Server
Systems Management
1 21 (45.65%) Microsoft Intune
2 12 (26.09%) SCCM
3 7 (15.22%) NetBackup
3 7 (15.22%) SCOM
4 3 (6.52%) ZENworks
5 2 (4.35%) Backup Exec
6 1 (2.17%) Active Directory Federation Services
6 1 (2.17%) Ansible
6 1 (2.17%) WSUS
Vendors
1 30 (65.22%) Microsoft
2 23 (50.00%) VMware
3 18 (39.13%) Citrix
4 13 (28.26%) HP
4 13 (28.26%) Veeam
5 11 (23.91%) Sophos
6 7 (15.22%) McAfee
7 4 (8.70%) Aruba
7 4 (8.70%) Cisco
8 2 (4.35%) Acronis
8 2 (4.35%) Datto
8 2 (4.35%) Dell
8 2 (4.35%) SonicWALL
8 2 (4.35%) Veritas
9 1 (2.17%) 3PAR
9 1 (2.17%) Nimble Storage
9 1 (2.17%) SolarWinds