3rd Line Support Engineer Jobs

Third Line Support Engineer
UK

The median Third Line Support Engineer salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 653 813 956
Rank change year-on-year +160 +143 -282
Permanent jobs requiring a 3rd Line Support Engineer 253 159 273
As % of all permanent jobs advertised in the UK 0.26% 0.16% 0.17%
As % of the Job Titles category 0.27% 0.17% 0.18%
Number of salaries quoted 244 147 262
10th Percentile £31,250 £33,450 £29,750
25th Percentile £35,000 £36,250 £32,000
Median annual salary (50th Percentile) £40,000 £42,000 £40,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £46,250 £50,625 £47,875
90th Percentile £53,750 £55,000 £53,625
UK excluding London median annual salary £40,000 £41,000 £39,775
% change year-on-year -2.44% +3.08% -0.56%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Engineer over the 6 months to 9 May 2024.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +192 246 £40,000 -4.19% 50
UK excluding London +109 229 £40,000 -2.44% 41
Work from Home +111 101 £37,500 -11.76% 18
South East +42 86 £42,000 +5.00% 14
Midlands +22 43 £38,500 -18.95% 6
North of England +58 41 £32,500 -19.75% 15
West Midlands +38 31 £37,500 -10.71% 4
South West 0 28 £50,000 +33.33% 4
North East +17 25 £32,500 -5.11% 4
London +92 24 £60,000 +33.33% 8
East of England +32 24 £42,500 +7.59% 2
East Midlands -10 12 £40,000 -27.27% 2
Yorkshire +89 8 £40,000 -11.11% 4
North West -2 8 £42,250 -1.17% 7
Scotland -61 7 £48,500 +14.12%

3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, 3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Engineer in the job title.

1 159 (62.85%) Microsoft
2 147 (58.10%) Microsoft 365
3 141 (55.73%) Azure
4 140 (55.34%) Windows
5 117 (46.25%) Firewall
6 110 (43.48%) VMware
7 107 (42.29%) Active Directory
8 103 (40.71%) Windows Server
9 89 (35.18%) VMware Infrastructure
10 88 (34.78%) Social Skills
11 78 (30.83%) Hyper-V
12 74 (29.25%) Microsoft Exchange
13 70 (27.67%) Citrix
14 69 (27.27%) SQL Server
15 62 (24.51%) ITIL
15 62 (24.51%) Veeam
16 57 (22.53%) SharePoint
17 54 (21.34%) Microsoft Intune
18 48 (18.97%) SQL
19 47 (18.58%) SAN
20 44 (17.39%) WAN
21 43 (17.00%) DNS
21 43 (17.00%) Degree
22 41 (16.21%) Cisco
23 39 (15.42%) Microsoft Certification
24 37 (14.62%) Wi-Fi
24 37 (14.62%) Driving Licence
25 36 (14.23%) Infrastructure Engineering
26 35 (13.83%) LAN
27 34 (13.44%) DHCP

3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (29.25%) Microsoft Exchange
2 57 (22.53%) SharePoint
3 11 (4.35%) IIS
4 6 (2.37%) Exchange Server 2000
4 6 (2.37%) Exchange Server 2010
5 5 (1.98%) Exchange Server 2007
6 4 (1.58%) Exchange Server 2013
7 2 (0.79%) WordPress
Applications
1 33 (13.04%) Microsoft Office
2 18 (7.11%) Microsoft Excel
3 1 (0.40%) MS Visio
Business Applications
1 1 (0.40%) Dynamics CRM
1 1 (0.40%) Dynamics NAV
Cloud Services
1 147 (58.10%) Microsoft 365
2 141 (55.73%) Azure
3 27 (10.67%) Entra ID
4 19 (7.51%) OneDrive
5 17 (6.72%) AWS
6 12 (4.74%) IaaS
6 12 (4.74%) SaaS
7 11 (4.35%) PaaS
8 9 (3.56%) Power Platform
9 7 (2.77%) Mimecast
10 6 (2.37%) Azure Cosmos DB
10 6 (2.37%) Azure Monitor
10 6 (2.37%) Google Workspace
11 3 (1.19%) GCP
11 3 (1.19%) Nutanix
12 2 (0.79%) Amazon S3
12 2 (0.79%) OpenDNS
13 1 (0.40%) Azure Stack
13 1 (0.40%) Azure Storage
13 1 (0.40%) Dynamics 365
Communications & Networking
1 117 (46.25%) Firewall
2 47 (18.58%) SAN
3 44 (17.39%) WAN
4 43 (17.00%) DNS
5 37 (14.62%) Wi-Fi
6 35 (13.83%) LAN
7 34 (13.44%) DHCP
8 27 (10.67%) VPN
9 24 (9.49%) VLAN
10 22 (8.70%) TCP/IP
11 20 (7.91%) Wireless
12 15 (5.93%) VoIP
13 13 (5.14%) Remote Desktop
14 10 (3.95%) SD-WAN
14 10 (3.95%) WLAN
15 7 (2.77%) FTP
16 6 (2.37%) IPsec
16 6 (2.37%) NAS
16 6 (2.37%) OSPF
16 6 (2.37%) VSAN
Database & Business Intelligence
1 69 (27.27%) SQL Server
2 32 (12.65%) Amazon RDS
3 2 (0.79%) MariaDB
3 2 (0.79%) MySQL
4 1 (0.40%) SQLPlus
Development Applications
1 2 (0.79%) Hudson
1 2 (0.79%) JIRA
2 1 (0.40%) MSI
General
1 88 (34.78%) Social Skills
2 21 (8.30%) Law
3 20 (7.91%) Documentation Skills
4 19 (7.51%) Organisational Skills
5 16 (6.32%) Analytical Skills
6 11 (4.35%) Telecoms
7 10 (3.95%) Finance
8 9 (3.56%) Games
8 9 (3.56%) Inclusion and Diversity
9 5 (1.98%) Public Sector
10 4 (1.58%) Legal
10 4 (1.58%) Pharmaceutical
11 3 (1.19%) Banking
11 3 (1.19%) Manufacturing
11 3 (1.19%) Retail
12 1 (0.40%) Electronics
12 1 (0.40%) Marketing
12 1 (0.40%) Social Science
Libraries, Frameworks & Software Standards
1 3 (1.19%) 802.1X
2 2 (0.79%) LAMP
2 2 (0.79%) V-Ray
3 1 (0.40%) SAML
Miscellaneous
1 37 (14.62%) Driving Licence
2 26 (10.28%) Replication
3 24 (9.49%) Enterprise Storage
4 12 (4.74%) Management Information System
4 12 (4.74%) Self-Motivation
5 11 (4.35%) Data Centre
6 7 (2.77%) Client/Server
6 7 (2.77%) Clustering
6 7 (2.77%) iPad
7 2 (0.79%) PKI
7 2 (0.79%) Team-Oriented Environment
8 1 (0.40%) Fat Client
8 1 (0.40%) Hybrid Cloud
8 1 (0.40%) iPhone
8 1 (0.40%) Linux Command Line
8 1 (0.40%) Mobile App
8 1 (0.40%) Onboarding
8 1 (0.40%) Renewable Energy
8 1 (0.40%) Security Posture
8 1 (0.40%) Smartphone
Operating Systems
1 140 (55.34%) Windows
2 103 (40.71%) Windows Server
3 27 (10.67%) Windows Server 2016
4 22 (8.70%) Linux
5 21 (8.30%) Windows Server 2012
6 20 (7.91%) Windows 10
7 13 (5.14%) Windows Server 2019
8 9 (3.56%) Windows Server 2008
9 7 (2.77%) Mac OS
10 5 (1.98%) Debian
11 3 (1.19%) CentOS
12 2 (0.79%) Red Hat Enterprise Linux
12 2 (0.79%) Ubuntu
12 2 (0.79%) Windows 7
13 1 (0.40%) Unix
13 1 (0.40%) VMS
Processes & Methodologies
1 62 (24.51%) ITIL
2 36 (14.23%) Infrastructure Engineering
3 34 (13.44%) Problem-Solving
4 23 (9.09%) Customer Service
5 22 (8.70%) Cybersecurity
5 22 (8.70%) Incident Management
6 19 (7.51%) Migration
6 19 (7.51%) Remote Monitoring and Management
7 17 (6.72%) Desktop Virtualisation
8 16 (6.32%) Change Control
9 14 (5.53%) Agile
9 14 (5.53%) Multi-Factor Authentication
10 12 (4.74%) Root Cause Analysis
11 10 (3.95%) Antivirus Management
11 10 (3.95%) Patch Management
12 9 (3.56%) Proactive Monitoring
12 9 (3.56%) Systems Engineering
13 8 (3.16%) Infrastructure as Code
13 8 (3.16%) Mentoring
13 8 (3.16%) Service Delivery
Programming Languages
1 48 (18.97%) SQL
2 28 (11.07%) PowerShell
3 2 (0.79%) C#
Qualifications
1 43 (17.00%) Degree
2 39 (15.42%) Microsoft Certification
3 26 (10.28%) Azure Certification
4 20 (7.91%) Cisco Certification
5 17 (6.72%) CCNA
6 9 (3.56%) MCSE
6 9 (3.56%) Security Cleared
7 7 (2.77%) ITIL Foundation Certificate
8 6 (2.37%) CCNP
9 5 (1.98%) MCSA
9 5 (1.98%) Network+ Certification
10 4 (1.58%) MCP
11 3 (1.19%) RHCT
12 2 (0.79%) A+ Certification
12 2 (0.79%) CompTIA Security+
12 2 (0.79%) Computer Science Degree
12 2 (0.79%) DV Cleared
12 2 (0.79%) ITIL Certification
13 1 (0.40%) DBS Check
13 1 (0.40%) SC Cleared
Quality Assurance & Compliance
1 5 (1.98%) SLA
2 3 (1.19%) Cyber Essentials
2 3 (1.19%) ISO/IEC 27001
3 2 (0.79%) GDPR
3 2 (0.79%) NIST
4 1 (0.40%) Cyber Essentials PLUS
4 1 (0.40%) GxP
System Software
1 107 (42.29%) Active Directory
2 89 (35.18%) VMware Infrastructure
3 78 (30.83%) Hyper-V
4 20 (7.91%) VMware ESXi
5 11 (4.35%) Virtual Machines
6 10 (3.95%) vSphere
7 9 (3.56%) Virtual Desktop
8 5 (1.98%) XenApp
9 4 (1.58%) Citrix Hypervisor
9 4 (1.58%) Terminal Services
10 3 (1.19%) KVM
10 3 (1.19%) XenDesktop
11 2 (0.79%) Docker
11 2 (0.79%) pfSense
11 2 (0.79%) Virtual Servers
11 2 (0.79%) VMware Server
12 1 (0.40%) NFS
12 1 (0.40%) Xen
Systems Management
1 54 (21.34%) Microsoft Intune
2 17 (6.72%) SCCM
3 6 (2.37%) Jamf Pro
3 6 (2.37%) Terraform
4 5 (1.98%) Microsoft Clustering
5 3 (1.19%) vCenter Server
6 2 (0.79%) Active Directory Federation Services
6 2 (0.79%) Autotask
6 2 (0.79%) Backup Exec
6 2 (0.79%) Dell DRAC
6 2 (0.79%) Microsoft Data Protection Manager
6 2 (0.79%) SCDPM
6 2 (0.79%) Single Sign-On
6 2 (0.79%) WSUS
7 1 (0.40%) Ansible
7 1 (0.40%) DatAdvantage
7 1 (0.40%) QRadar
7 1 (0.40%) Stealthwatch
7 1 (0.40%) Symantec Endpoint Protection
7 1 (0.40%) vRealize
Vendors
1 159 (62.85%) Microsoft
2 110 (43.48%) VMware
3 70 (27.67%) Citrix
4 62 (24.51%) Veeam
5 41 (16.21%) Cisco
6 22 (8.70%) HP
7 21 (8.30%) Sophos
8 13 (5.14%) WatchGuard
9 12 (4.74%) Meraki
10 9 (3.56%) Draytek
11 8 (3.16%) Datto
11 8 (3.16%) Dell
11 8 (3.16%) Juniper
12 7 (2.77%) Acronis
13 6 (2.37%) Google
14 5 (1.98%) ConnectWise
14 5 (1.98%) SolarWinds
14 5 (1.98%) Ubiquiti
15 4 (1.58%) ESET
15 4 (1.58%) NetApp