Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 499 722 833
Rank change year-on-year +223 +111 -260
Permanent jobs requiring a 3rd Line Support 450 254 415
As % of all permanent jobs advertised in the UK 0.45% 0.25% 0.26%
As % of the Job Titles category 0.48% 0.27% 0.28%
Number of salaries quoted 415 240 392
10th Percentile £31,250 £32,950 £31,250
25th Percentile £34,000 £36,250 £32,938
Median annual salary (50th Percentile) £40,000 £42,250 £40,000
Median % change year-on-year -5.33% +5.63% -
75th Percentile £45,000 £50,000 £50,000
90th Percentile £53,750 £57,500 £57,500
UK excluding London median annual salary £39,000 £40,000 £40,000
% change year-on-year -2.50% - +3.23%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 9 May 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +243 417 £40,000 -4.76% 71
UK excluding London +169 397 £39,000 -2.50% 62
Work from Home +157 192 £37,500 -11.76% 23
South East +93 166 £37,500 -6.25% 21
North of England +62 73 £37,500 -11.76% 22
Midlands +35 67 £40,000 +3.23% 8
West Midlands +51 49 £37,500 - 6
London +91 48 £57,500 +27.78% 10
South West +7 37 £42,500 +13.33% 4
Yorkshire +96 33 £40,000 -11.11% 8
East of England +32 26 £42,500 +7.59% 4
North East +18 26 £32,500 -5.11% 6
Scotland -45 25 £42,500 +13.33% 3
East Midlands -10 18 £47,500 +16.56% 2
North West -6 14 £38,750 -8.82% 8
Wales +6 3 £45,000 +15.38%

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 256 (56.89%) Windows
2 253 (56.22%) Microsoft
3 249 (55.33%) Microsoft 365
4 220 (48.89%) Active Directory
5 219 (48.67%) Azure
6 178 (39.56%) Firewall
7 173 (38.44%) VMware
8 165 (36.67%) Windows Server
9 144 (32.00%) Microsoft Exchange
10 141 (31.33%) VMware Infrastructure
11 134 (29.78%) Hyper-V
12 119 (26.44%) Social Skills
13 113 (25.11%) ITIL
14 98 (21.78%) Microsoft Intune
15 97 (21.56%) SharePoint
16 95 (21.11%) Citrix
17 92 (20.44%) DNS
18 83 (18.44%) SQL Server
19 78 (17.33%) SQL
20 73 (16.22%) Veeam
21 68 (15.11%) Cisco
22 67 (14.89%) Microsoft Certification
22 67 (14.89%) DHCP
23 63 (14.00%) Problem-Solving
24 60 (13.33%) WAN
25 59 (13.11%) SAN
26 58 (12.89%) PowerShell
27 56 (12.44%) Degree
28 51 (11.33%) Windows 10
29 50 (11.11%) LAN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 144 (32.00%) Microsoft Exchange
2 97 (21.56%) SharePoint
3 12 (2.67%) IIS
4 6 (1.33%) Exchange Server 2000
4 6 (1.33%) Exchange Server 2010
5 5 (1.11%) Exchange Server 2007
6 4 (0.89%) Exchange Server 2013
7 2 (0.44%) WordPress
Applications
1 44 (9.78%) Microsoft Office
2 19 (4.22%) Microsoft Excel
3 1 (0.22%) MS Visio
Business Applications
1 7 (1.56%) Fidessa
2 3 (0.67%) Dynamics CRM
3 1 (0.22%) Dynamics NAV
3 1 (0.22%) NEC Housing
Cloud Services
1 249 (55.33%) Microsoft 365
2 219 (48.67%) Azure
3 49 (10.89%) Entra ID
4 25 (5.56%) OneDrive
5 21 (4.67%) AWS
6 16 (3.56%) IaaS
7 15 (3.33%) SaaS
8 14 (3.11%) Google Workspace
9 11 (2.44%) Azure Sentinel
9 11 (2.44%) PaaS
9 11 (2.44%) Power Platform
10 9 (2.00%) Mimecast
11 6 (1.33%) Azure Cosmos DB
11 6 (1.33%) Azure Monitor
12 5 (1.11%) Azure Stack
13 4 (0.89%) Nutanix
14 3 (0.67%) GCP
15 2 (0.44%) Amazon S3
15 2 (0.44%) OpenDNS
15 2 (0.44%) WhatsApp
Communications & Networking
1 178 (39.56%) Firewall
2 92 (20.44%) DNS
3 67 (14.89%) DHCP
4 60 (13.33%) WAN
5 59 (13.11%) SAN
6 50 (11.11%) LAN
7 46 (10.22%) VPN
8 45 (10.00%) TCP/IP
9 40 (8.89%) Wi-Fi
10 32 (7.11%) VLAN
11 29 (6.44%) Wireless
12 18 (4.00%) Remote Desktop
13 17 (3.78%) VoIP
14 15 (3.33%) WLAN
15 13 (2.89%) SD-WAN
16 12 (2.67%) FTP
16 12 (2.67%) IPsec
16 12 (2.67%) OSPF
17 11 (2.44%) HSRP
18 10 (2.22%) Cisco ISE
Database & Business Intelligence
1 83 (18.44%) SQL Server
2 33 (7.33%) Amazon RDS
3 2 (0.44%) MariaDB
3 2 (0.44%) MySQL
3 2 (0.44%) Power BI
3 2 (0.44%) SQL Server Integration Services
4 1 (0.22%) SQLPlus
Development Applications
1 2 (0.44%) Hudson
1 2 (0.44%) JIRA
2 1 (0.22%) MSI
General
1 119 (26.44%) Social Skills
2 35 (7.78%) Analytical Skills
3 24 (5.33%) Finance
4 22 (4.89%) Law
5 21 (4.67%) Organisational Skills
6 20 (4.44%) Documentation Skills
7 14 (3.11%) Banking
8 11 (2.44%) Games
8 11 (2.44%) Inclusion and Diversity
8 11 (2.44%) Telecoms
9 7 (1.56%) Legal
9 7 (1.56%) Manufacturing
9 7 (1.56%) Public Sector
10 6 (1.33%) French Language
11 5 (1.11%) German Language
12 4 (0.89%) Pharmaceutical
12 4 (0.89%) Retail
13 2 (0.44%) Advertising
14 1 (0.22%) Electronics
14 1 (0.22%) Marketing
Libraries, Frameworks & Software Standards
1 9 (2.00%) 802.1X
2 7 (1.56%) FIX Protocol
3 2 (0.44%) LAMP
3 2 (0.44%) SAML
3 2 (0.44%) V-Ray
Miscellaneous
1 39 (8.67%) Driving Licence
2 30 (6.67%) Replication
3 24 (5.33%) Enterprise Storage
4 18 (4.00%) Self-Motivation
5 16 (3.56%) Client/Server
6 15 (3.33%) Management Information System
7 12 (2.67%) Clustering
7 12 (2.67%) Data Centre
8 8 (1.78%) Video Conferencing
9 7 (1.56%) Eurex
9 7 (1.56%) iPad
10 6 (1.33%) Security Operations Centre
11 5 (1.11%) Low-Code
12 4 (0.89%) Private Cloud
13 2 (0.44%) Housing Association
13 2 (0.44%) Hybrid Cloud
13 2 (0.44%) PKI
13 2 (0.44%) Team-Oriented Environment
14 1 (0.22%) Onboarding
14 1 (0.22%) Security Posture
Operating Systems
1 256 (56.89%) Windows
2 165 (36.67%) Windows Server
3 51 (11.33%) Windows 10
4 36 (8.00%) Linux
5 34 (7.56%) Windows Server 2016
6 21 (4.67%) Windows 7
6 21 (4.67%) Windows 8
6 21 (4.67%) Windows Server 2012
7 16 (3.56%) Windows Server 2019
8 10 (2.22%) CentOS
9 9 (2.00%) Android
9 9 (2.00%) Apple iOS
9 9 (2.00%) Ubuntu
9 9 (2.00%) Windows Server 2008
10 8 (1.78%) Mac OS
10 8 (1.78%) Unix
11 7 (1.56%) Solaris
12 5 (1.11%) Debian
13 4 (0.89%) Mac OS X
13 4 (0.89%) Windows XP
Processes & Methodologies
1 113 (25.11%) ITIL
2 63 (14.00%) Problem-Solving
3 45 (10.00%) Customer Service
4 43 (9.56%) Incident Management
5 42 (9.33%) Infrastructure Engineering
6 34 (7.56%) Cybersecurity
7 30 (6.67%) Service Management
8 26 (5.78%) Change Management
9 24 (5.33%) Migration
10 23 (5.11%) Mentoring
11 21 (4.67%) Remote Monitoring and Management
12 19 (4.22%) Root Cause Analysis
13 17 (3.78%) Change Control
13 17 (3.78%) Desktop Virtualisation
14 16 (3.56%) Problem Management
14 16 (3.56%) Project Management
15 15 (3.33%) Proactive Maintenance
15 15 (3.33%) Project Delivery
16 14 (3.11%) Multi-Factor Authentication
16 14 (3.11%) Proactive Monitoring
Programming Languages
1 78 (17.33%) SQL
2 58 (12.89%) PowerShell
3 7 (1.56%) Bash
3 7 (1.56%) JavaScript
3 7 (1.56%) Perl
3 7 (1.56%) Python
3 7 (1.56%) Ruby
4 2 (0.44%) C#
4 2 (0.44%) T-SQL
5 1 (0.22%) PL/SQL
Qualifications
1 67 (14.89%) Microsoft Certification
2 56 (12.44%) Degree
3 45 (10.00%) Cisco Certification
4 32 (7.11%) Azure Certification
4 32 (7.11%) Security Cleared
5 30 (6.67%) MCSE
6 25 (5.56%) CCNP
7 24 (5.33%) CCNA
7 24 (5.33%) SC Cleared
8 14 (3.11%) MCSA
9 10 (2.22%) MCP
10 8 (1.78%) VMware Certified Professional (VCP)
11 7 (1.56%) DBS Check
11 7 (1.56%) ITIL Foundation Certificate
12 5 (1.11%) Network+ Certification
13 3 (0.67%) RHCT
14 2 (0.44%) A+ Certification
14 2 (0.44%) CompTIA Security+
14 2 (0.44%) DV Cleared
14 2 (0.44%) ITIL Certification
Quality Assurance & Compliance
1 7 (1.56%) SLA
2 5 (1.11%) QA
3 4 (0.89%) GDPR
3 4 (0.89%) ISO/IEC 27001
4 3 (0.67%) Cyber Essentials
5 2 (0.44%) NIST
5 2 (0.44%) PCI DSS
6 1 (0.22%) Cyber Essentials PLUS
6 1 (0.22%) GxP
System Software
1 220 (48.89%) Active Directory
2 141 (31.33%) VMware Infrastructure
3 134 (29.78%) Hyper-V
4 22 (4.89%) XenApp
5 21 (4.67%) VMware ESXi
6 20 (4.44%) XenDesktop
7 17 (3.78%) VirtualBox
8 16 (3.56%) Virtual Desktop
9 15 (3.33%) vSphere
10 14 (3.11%) Terminal Services
10 14 (3.11%) Virtual Machines
11 7 (1.56%) Firmware
12 4 (0.89%) Citrix Hypervisor
13 3 (0.67%) KVM
14 2 (0.44%) Docker
14 2 (0.44%) pfSense
14 2 (0.44%) Virtual Servers
14 2 (0.44%) VMware Server
15 1 (0.22%) NFS
15 1 (0.22%) Xen
Systems Management
1 98 (21.78%) Microsoft Intune
2 32 (7.11%) SCCM
3 11 (2.44%) SCOM
4 9 (2.00%) Microsoft Clustering
5 7 (1.56%) NetBackup
6 6 (1.33%) Active Directory Federation Services
6 6 (1.33%) Autotask
6 6 (1.33%) Jamf Pro
6 6 (1.33%) Terraform
7 3 (0.67%) FortiGate
7 3 (0.67%) vCenter Server
7 3 (0.67%) ZENworks
8 2 (0.44%) Backup Exec
8 2 (0.44%) Dell DRAC
8 2 (0.44%) Microsoft Data Protection Manager
8 2 (0.44%) SCDPM
8 2 (0.44%) Single Sign-On
8 2 (0.44%) WSUS
9 1 (0.22%) DatAdvantage
9 1 (0.22%) Symantec Endpoint Protection
Vendors
1 253 (56.22%) Microsoft
2 173 (38.44%) VMware
3 95 (21.11%) Citrix
4 73 (16.22%) Veeam
5 68 (15.11%) Cisco
6 33 (7.33%) HP
7 25 (5.56%) Sophos
8 18 (4.00%) Datto
8 18 (4.00%) Dell
9 14 (3.11%) Juniper
9 14 (3.11%) Meraki
10 13 (2.89%) WatchGuard
11 11 (2.44%) Draytek
12 10 (2.22%) Google
12 10 (2.22%) Red Hat
13 9 (2.00%) SolarWinds
14 8 (1.78%) F5
15 7 (1.56%) Acronis
15 7 (1.56%) ConnectWise
15 7 (1.56%) Trayport