Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 508 719 825
Rank change year-on-year +211 +106 -256
Permanent jobs requiring a 3rd Line Support 450 244 421
As % of all permanent jobs advertised in the UK 0.45% 0.25% 0.26%
As % of the Job Titles category 0.48% 0.27% 0.27%
Number of salaries quoted 414 230 398
10th Percentile £31,250 £33,000 £31,250
25th Percentile £33,813 £36,000 £33,619
Median annual salary (50th Percentile) £40,000 £42,000 £41,125
Median % change year-on-year -4.76% +2.13% +2.81%
75th Percentile £45,750 £50,000 £50,000
90th Percentile £52,500 £58,750 £57,500
UK excluding London median annual salary £39,000 £40,000 £40,000
% change year-on-year -2.50% - +0.48%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,634 91,081 154,945
% of permanent jobs with a recognized job title 94.69% 91.52% 96.08%
Number of salaries quoted 67,599 57,631 84,466
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,974 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,183 £50,000
% change year-on-year -5.98% +6.37% +5.26%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 19 May 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +223 418 £40,000 -3.98% 58
UK excluding London +167 398 £39,000 -2.50% 54
Work from Home +154 190 £37,500 -11.76% 22
South East +93 166 £37,500 -6.25% 12
North of England +57 76 £37,500 -11.76% 22
Midlands +44 66 £40,000 +8.11% 10
London +95 47 £54,500 +20.44% 7
West Midlands +48 46 £37,500 +0.67% 8
South West +20 37 £42,500 +17.24% 5
Yorkshire +89 34 £40,000 -11.11% 10
North East +22 28 £32,500 -5.11% 4
East of England +13 26 £42,500 +7.59% 1
Scotland -52 24 £42,500 +7.59% 4
East Midlands -2 20 £46,250 +26.71% 2
North West -17 14 £38,750 -8.82% 8
Wales +7 3 £45,000 +15.38%

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 19 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 255 (56.67%) Windows
2 253 (56.22%) Microsoft
3 247 (54.89%) Microsoft 365
4 220 (48.89%) Azure
5 217 (48.22%) Active Directory
6 180 (40.00%) Firewall
7 172 (38.22%) VMware
8 165 (36.67%) Windows Server
9 142 (31.56%) Microsoft Exchange
10 140 (31.11%) VMware Infrastructure
11 135 (30.00%) Hyper-V
12 120 (26.67%) Social Skills
13 111 (24.67%) ITIL
14 101 (22.44%) SharePoint
15 98 (21.78%) Microsoft Intune
16 93 (20.67%) Citrix
17 90 (20.00%) DNS
18 84 (18.67%) SQL Server
19 79 (17.56%) SQL
20 73 (16.22%) Veeam
21 68 (15.11%) Microsoft Certification
21 68 (15.11%) Cisco
22 67 (14.89%) Problem-Solving
23 65 (14.44%) DHCP
24 62 (13.78%) SAN
25 61 (13.56%) WAN
26 57 (12.67%) Degree
27 55 (12.22%) PowerShell
28 52 (11.56%) Entra ID
29 50 (11.11%) LAN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 142 (31.56%) Microsoft Exchange
2 101 (22.44%) SharePoint
3 14 (3.11%) IIS
4 6 (1.33%) Exchange Server 2000
4 6 (1.33%) Exchange Server 2010
5 5 (1.11%) Exchange Server 2007
6 4 (0.89%) Exchange Server 2013
7 2 (0.44%) WordPress
Applications
1 45 (10.00%) Microsoft Office
2 19 (4.22%) Microsoft Excel
3 1 (0.22%) MS Visio
Business Applications
1 7 (1.56%) Fidessa
2 2 (0.44%) Dynamics CRM
3 1 (0.22%) Dynamics NAV
Cloud Services
1 247 (54.89%) Microsoft 365
2 220 (48.89%) Azure
3 52 (11.56%) Entra ID
4 27 (6.00%) OneDrive
5 20 (4.44%) AWS
6 18 (4.00%) IaaS
7 17 (3.78%) SaaS
8 14 (3.11%) Google Workspace
9 12 (2.67%) PaaS
9 12 (2.67%) Power Platform
10 11 (2.44%) Azure Sentinel
11 8 (1.78%) Mimecast
12 5 (1.11%) Azure Cosmos DB
12 5 (1.11%) Azure Monitor
12 5 (1.11%) Azure Stack
13 4 (0.89%) Nutanix
14 2 (0.44%) Amazon S3
14 2 (0.44%) GCP
14 2 (0.44%) OpenDNS
14 2 (0.44%) WhatsApp
Communications & Networking
1 180 (40.00%) Firewall
2 90 (20.00%) DNS
3 65 (14.44%) DHCP
4 62 (13.78%) SAN
5 61 (13.56%) WAN
6 50 (11.11%) LAN
7 47 (10.44%) VPN
8 44 (9.78%) TCP/IP
9 41 (9.11%) Wi-Fi
10 31 (6.89%) VLAN
11 29 (6.44%) Wireless
12 18 (4.00%) Remote Desktop
13 16 (3.56%) VoIP
14 15 (3.33%) WLAN
15 14 (3.11%) SD-WAN
16 12 (2.67%) FTP
16 12 (2.67%) IPsec
16 12 (2.67%) OSPF
17 11 (2.44%) HSRP
18 10 (2.22%) Cisco ISE
Database & Business Intelligence
1 84 (18.67%) SQL Server
2 32 (7.11%) Amazon RDS
3 2 (0.44%) MariaDB
3 2 (0.44%) MySQL
3 2 (0.44%) Power BI
4 1 (0.22%) SQL Server Integration Services
Development Applications
1 2 (0.44%) Hudson
1 2 (0.44%) JIRA
2 1 (0.22%) MSI
General
1 120 (26.67%) Social Skills
2 37 (8.22%) Analytical Skills
3 24 (5.33%) Finance
4 22 (4.89%) Law
5 21 (4.67%) Organisational Skills
6 20 (4.44%) Documentation Skills
7 14 (3.11%) Banking
8 11 (2.44%) Games
8 11 (2.44%) Inclusion and Diversity
8 11 (2.44%) Telecoms
9 8 (1.78%) Manufacturing
10 6 (1.33%) French Language
10 6 (1.33%) Legal
10 6 (1.33%) Public Sector
11 5 (1.11%) German Language
12 4 (0.89%) Pharmaceutical
12 4 (0.89%) Retail
13 2 (0.44%) Advertising
14 1 (0.22%) Electronics
14 1 (0.22%) Marketing
Libraries, Frameworks & Software Standards
1 9 (2.00%) 802.1X
2 7 (1.56%) FIX Protocol
3 2 (0.44%) LAMP
3 2 (0.44%) SAML
3 2 (0.44%) V-Ray
Miscellaneous
1 40 (8.89%) Driving Licence
2 31 (6.89%) Replication
3 25 (5.56%) Enterprise Storage
4 18 (4.00%) Self-Motivation
5 16 (3.56%) Client/Server
5 16 (3.56%) Management Information System
6 14 (3.11%) Clustering
7 11 (2.44%) Data Centre
8 8 (1.78%) Video Conferencing
9 7 (1.56%) Eurex
9 7 (1.56%) iPad
10 6 (1.33%) Security Operations Centre
11 5 (1.11%) Low-Code
12 4 (0.89%) Private Cloud
13 2 (0.44%) Hybrid Cloud
13 2 (0.44%) PKI
13 2 (0.44%) Team-Oriented Environment
14 1 (0.22%) Fat Client
14 1 (0.22%) iPhone
14 1 (0.22%) Life Science
Operating Systems
1 255 (56.67%) Windows
2 165 (36.67%) Windows Server
3 49 (10.89%) Windows 10
4 35 (7.78%) Linux
4 35 (7.78%) Windows Server 2016
5 21 (4.67%) Windows Server 2012
6 20 (4.44%) Windows 7
6 20 (4.44%) Windows 8
7 17 (3.78%) Windows Server 2019
8 10 (2.22%) CentOS
9 9 (2.00%) Android
9 9 (2.00%) Apple iOS
9 9 (2.00%) Ubuntu
9 9 (2.00%) Windows Server 2008
10 8 (1.78%) Mac OS
10 8 (1.78%) Unix
11 7 (1.56%) Solaris
12 5 (1.11%) Debian
12 5 (1.11%) Mac OS X
13 4 (0.89%) Windows XP
Processes & Methodologies
1 111 (24.67%) ITIL
2 67 (14.89%) Problem-Solving
3 47 (10.44%) Customer Service
4 43 (9.56%) Incident Management
5 42 (9.33%) Infrastructure Engineering
6 33 (7.33%) Cybersecurity
7 28 (6.22%) Service Management
8 24 (5.33%) Migration
9 23 (5.11%) Change Management
10 21 (4.67%) Mentoring
10 21 (4.67%) Remote Monitoring and Management
11 19 (4.22%) Root Cause Analysis
12 17 (3.78%) Change Control
12 17 (3.78%) Desktop Virtualisation
13 16 (3.56%) Problem Management
13 16 (3.56%) Project Management
14 15 (3.33%) Proactive Maintenance
14 15 (3.33%) Project Delivery
15 14 (3.11%) Multi-Factor Authentication
15 14 (3.11%) Process Improvement
Programming Languages
1 79 (17.56%) SQL
2 55 (12.22%) PowerShell
3 7 (1.56%) Bash
3 7 (1.56%) JavaScript
3 7 (1.56%) Perl
3 7 (1.56%) Python
3 7 (1.56%) Ruby
4 2 (0.44%) C#
5 1 (0.22%) PL/SQL
5 1 (0.22%) T-SQL
Qualifications
1 68 (15.11%) Microsoft Certification
2 57 (12.67%) Degree
3 45 (10.00%) Cisco Certification
4 32 (7.11%) Azure Certification
4 32 (7.11%) Security Cleared
5 30 (6.67%) MCSE
6 25 (5.56%) CCNP
7 24 (5.33%) CCNA
7 24 (5.33%) SC Cleared
8 14 (3.11%) MCSA
9 10 (2.22%) MCP
10 8 (1.78%) VMware Certified Professional (VCP)
11 7 (1.56%) DBS Check
11 7 (1.56%) ITIL Foundation Certificate
12 4 (0.89%) Network+ Certification
13 3 (0.67%) Computer Science Degree
13 3 (0.67%) RHCT
14 2 (0.44%) CompTIA Security+
14 2 (0.44%) DV Cleared
14 2 (0.44%) ITIL Certification
Quality Assurance & Compliance
1 7 (1.56%) SLA
2 5 (1.11%) QA
3 4 (0.89%) Cyber Essentials
3 4 (0.89%) GDPR
3 4 (0.89%) ISO/IEC 27001
4 2 (0.44%) NIST
4 2 (0.44%) PCI DSS
5 1 (0.22%) Cyber Essentials PLUS
5 1 (0.22%) GxP
System Software
1 217 (48.22%) Active Directory
2 140 (31.11%) VMware Infrastructure
3 135 (30.00%) Hyper-V
4 21 (4.67%) VMware ESXi
4 21 (4.67%) XenApp
5 19 (4.22%) XenDesktop
6 16 (3.56%) Virtual Desktop
6 16 (3.56%) VirtualBox
7 15 (3.33%) Virtual Machines
7 15 (3.33%) vSphere
8 14 (3.11%) Terminal Services
9 7 (1.56%) Firmware
10 4 (0.89%) Citrix Hypervisor
11 3 (0.67%) KVM
12 2 (0.44%) Docker
12 2 (0.44%) pfSense
12 2 (0.44%) Virtual Servers
12 2 (0.44%) VMware Server
13 1 (0.22%) NFS
13 1 (0.22%) Xen
Systems Management
1 98 (21.78%) Microsoft Intune
2 32 (7.11%) SCCM
3 11 (2.44%) Microsoft Clustering
3 11 (2.44%) SCOM
4 7 (1.56%) NetBackup
5 6 (1.33%) Autotask
5 6 (1.33%) Jamf Pro
6 5 (1.11%) Active Directory Federation Services
6 5 (1.11%) Terraform
7 3 (0.67%) FortiGate
7 3 (0.67%) vCenter Server
7 3 (0.67%) ZENworks
8 2 (0.44%) Backup Exec
8 2 (0.44%) Dell DRAC
8 2 (0.44%) Microsoft Data Protection Manager
8 2 (0.44%) SCDPM
8 2 (0.44%) Single Sign-On
9 1 (0.22%) Failover Clustering
9 1 (0.22%) QRadar
9 1 (0.22%) Stealthwatch
Vendors
1 253 (56.22%) Microsoft
2 172 (38.22%) VMware
3 93 (20.67%) Citrix
4 73 (16.22%) Veeam
5 68 (15.11%) Cisco
6 33 (7.33%) HP
7 25 (5.56%) Sophos
8 18 (4.00%) Datto
8 18 (4.00%) Dell
9 14 (3.11%) Juniper
9 14 (3.11%) Meraki
9 14 (3.11%) WatchGuard
10 12 (2.67%) Draytek
11 10 (2.22%) Google
11 10 (2.22%) Red Hat
12 8 (1.78%) F5
12 8 (1.78%) SolarWinds
13 7 (1.56%) Acronis
13 7 (1.56%) ConnectWise
13 7 (1.56%) Trayport