Chat Support Jobs

Chat Support
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Chat Support skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Chat Support over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 889 907 1233
Rank change year-on-year +18 +326 -322
Permanent jobs citing Chat Support 18 40 28
As % of all permanent jobs advertised in the UK 0.017% 0.042% 0.017%
As % of the Processes & Methodologies category 0.020% 0.044% 0.017%
Number of salaries quoted 18 21 24
10th Percentile £21,250 - £30,000
25th Percentile £22,000 £23,500 £32,500
Median annual salary (50th Percentile) £25,750 £24,000 £37,000
Median % change year-on-year +7.29% -35.14% -30.19%
75th Percentile £30,500 £32,500 £39,500
90th Percentile £32,000 £41,500 £41,750
UK excluding London median annual salary £23,750 £24,000 £38,000
% change year-on-year -1.04% -36.84% +16.92%

All Process and Methodology Skills
UK

Chat Support is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 87,829 90,354 161,874
As % of all permanent jobs advertised in the UK 83.68% 95.46% 95.93%
Number of salaries quoted 61,251 54,292 82,971
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,800 £60,000
Median % change year-on-year -9.54% +1.33% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Chat Support
Job Vacancy Trend

Job postings citing Chat Support as a proportion of all IT jobs advertised.

Job vacancy trend for Chat Support in the UK

Chat Support
Salary Trend

3-month moving average salary quoted in jobs citing Chat Support.

Salary trend for Chat Support in the UK

Chat Support
Salary Histogram

Salary distribution for jobs citing Chat Support over the 6 months to 1 June 2024.

Salary histogram for Chat Support in the UK

Chat Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Chat Support within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +32 18 £25,750 +7.29% 4
UK excluding London -58 14 £23,750 -1.04% 3
North of England - 9 £22,500 - 1
Work from Home +34 5 £22,500 -6.25% 3
North West - 5 £22,000 - 1
East of England +2 4 £31,000 -8.82%
London - 4 £26,000 - 1
North East - 4 £22,500 -
Midlands - 1 £25,500 -
West Midlands - 1 £25,500 -

Chat Support
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (44.44%) Microsoft Exchange
2 2 (11.11%) Skype for Business
Applications
1 5 (27.78%) Microsoft Office
2 1 (5.56%) Chatbot
Cloud Services
1 8 (44.44%) Microsoft 365
2 3 (16.67%) SaaS
3 2 (11.11%) Mimecast
3 2 (11.11%) WhatsApp
4 1 (5.56%) Azure
4 1 (5.56%) Entra ID
Communications & Networking
1 4 (22.22%) Firewall
1 4 (22.22%) LAN
1 4 (22.22%) Network Security
1 4 (22.22%) WAN
1 4 (22.22%) Wi-Fi
2 2 (11.11%) Skype
2 2 (11.11%) WebEx
General
1 13 (72.22%) Social Skills
2 8 (44.44%) Analytical Skills
3 4 (22.22%) Public Sector
4 3 (16.67%) Finance
5 1 (5.56%) Marketing
5 1 (5.56%) Organisational Skills
5 1 (5.56%) Publishing
Job Titles
1 9 (50.00%) Analyst
2 5 (27.78%) Service Analyst
2 5 (27.78%) Service Desk Analyst
3 4 (22.22%) IT Analyst
3 4 (22.22%) IT Support
3 4 (22.22%) IT Support Analyst
3 4 (22.22%) IT Technician
3 4 (22.22%) Support Analyst
4 1 (5.56%) Email Analyst
4 1 (5.56%) Operations Manager
4 1 (5.56%) Web Analyst
Miscellaneous
1 4 (22.22%) iPad
1 4 (22.22%) Smartphone
2 1 (5.56%) Analytical Mindset
2 1 (5.56%) e-Learning
2 1 (5.56%) Learning Management System
2 1 (5.56%) Onboarding
2 1 (5.56%) Virtual Team
Operating Systems
1 9 (50.00%) Windows
2 4 (22.22%) Windows 10
2 4 (22.22%) Windows Server
3 2 (11.11%) Mac OS X
Processes & Methodologies
1 8 (44.44%) Customer Service
2 7 (38.89%) Problem-Solving
3 4 (22.22%) Change Management
3 4 (22.22%) CRM
3 4 (22.22%) Incident Management
3 4 (22.22%) Infrastructure Engineering
3 4 (22.22%) ITIL
3 4 (22.22%) ITSM
3 4 (22.22%) Service Management
4 3 (16.67%) Time Management
5 2 (11.11%) Service Delivery
6 1 (5.56%) B2B
6 1 (5.56%) B2C
6 1 (5.56%) Continuous Improvement
6 1 (5.56%) E-Commerce
6 1 (5.56%) Marketing Automation
6 1 (5.56%) Process Improvement
6 1 (5.56%) Project Management
6 1 (5.56%) Scrum
6 1 (5.56%) Workflow
Programming Languages
1 1 (5.56%) PowerShell
Quality Assurance & Compliance
1 3 (16.67%) SLA
2 1 (5.56%) GDPR
System Software
1 9 (50.00%) Active Directory
Systems Management
1 4 (22.22%) SCCM
2 1 (5.56%) Microsoft Intune
Vendors
1 16 (88.89%) Microsoft
2 6 (33.33%) Cisco
3 4 (22.22%) Apple
3 4 (22.22%) ServiceNow
4 3 (16.67%) Salesforce
5 1 (5.56%) VMware