Customer Relationship Management Analyst
UK

The median Customer Relationship Management Analyst salary in the UK is £44,817 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 852 892 1148
Rank change year-on-year +40 +256 -266
Permanent jobs requiring a CRM Analyst 32 83 94
As % of all permanent jobs advertised in the UK 0.032% 0.083% 0.058%
As % of the Job Titles category 0.034% 0.091% 0.060%
Number of salaries quoted 28 63 72
10th Percentile £26,500 £31,569 £36,600
25th Percentile £32,500 £35,500 £41,250
Median annual salary (50th Percentile) £44,817 £45,000 £47,000
Median % change year-on-year -0.41% -4.26% -1.05%
75th Percentile £54,063 £57,500 £60,000
90th Percentile £61,500 £57,931 £67,500
UK excluding London median annual salary £39,634 £39,000 £45,000
% change year-on-year +1.63% -13.33% -2.70%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

CRM Analyst
Job Vacancy Trend

Job postings that featured CRM Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for CRM Analyst in the UK

CRM Analyst
Salary Trend

3-month moving average salary quoted in jobs citing CRM Analyst.

Salary trend for CRM Analyst in the UK

CRM Analyst
Salary Histogram

Salary distribution for jobs citing CRM Analyst over the 6 months to 20 May 2024.

Salary histogram for CRM Analyst in the UK

CRM Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM Analyst within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +47 31 £39,634 -11.92% 13
UK excluding London -44 16 £39,634 +1.63% 8
London +99 14 £51,250 -6.62% 5
Work from Home +52 11 £52,500 +16.67% 4
South East +11 6 £52,500 +16.67% 4
East of England +10 5 £27,000 -53.04%
North of England +30 3 £39,634 -11.92%
North West -3 2 £47,317 +20.67%
Yorkshire +78 1 £39,634 -27.78%
East Midlands -21 1 £30,000 -33.33% 2
South West -27 1 £39,634 +18.57%
Midlands -28 1 £30,000 -23.08% 4

CRM Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, CRM Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring CRM Analyst in the job title.

1 32 (100.00%) CRM
2 10 (31.25%) Dynamics CRM
3 9 (28.13%) Microsoft
4 7 (21.88%) Agile
5 6 (18.75%) Marketing
5 6 (18.75%) SAP
5 6 (18.75%) Social Skills
6 5 (15.63%) Analytical Skills
6 5 (15.63%) Problem-Solving
6 5 (15.63%) Power Platform
6 5 (15.63%) SQL
6 5 (15.63%) Salesforce
6 5 (15.63%) Business Development
7 4 (12.50%) Degree
7 4 (12.50%) Finance
7 4 (12.50%) Continuous Improvement
7 4 (12.50%) User Stories
7 4 (12.50%) Microsoft Office
7 4 (12.50%) Salesforce CRM
7 4 (12.50%) Customer Service
8 3 (9.38%) Organisational Skills
8 3 (9.38%) Customer Experience
8 3 (9.38%) Collaborative Working
8 3 (9.38%) Self-Motivation
8 3 (9.38%) Project Delivery
8 3 (9.38%) Power BI
8 3 (9.38%) PowerApps
8 3 (9.38%) Analytics
8 3 (9.38%) Oracle Service Cloud
8 3 (9.38%) Salesforce Service Cloud

CRM Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (12.50%) Microsoft Office
Business Applications
1 10 (31.25%) Dynamics CRM
2 4 (12.50%) Salesforce CRM
3 3 (9.38%) SAP CRM
4 2 (6.25%) Dynamics NAV
5 1 (3.13%) SAP S/4HANA
Cloud Services
1 5 (15.63%) Power Platform
2 3 (9.38%) Oracle Service Cloud
2 3 (9.38%) PowerApps
2 3 (9.38%) SaaS
2 3 (9.38%) Salesforce Service Cloud
3 2 (6.25%) Azure
3 2 (6.25%) Dynamics 365
4 1 (3.13%) Microsoft 365
4 1 (3.13%) Power Automate
4 1 (3.13%) SAP Commerce Cloud
Communications & Networking
1 3 (9.38%) SMS
Database & Business Intelligence
1 3 (9.38%) Power BI
1 3 (9.38%) SAP BW
2 2 (6.25%) SQL Server
2 2 (6.25%) SQL Server Reporting Services
Development Applications
1 3 (9.38%) JIRA
General
1 6 (18.75%) Marketing
1 6 (18.75%) Social Skills
2 5 (15.63%) Analytical Skills
3 4 (12.50%) Finance
4 3 (9.38%) Advertising
4 3 (9.38%) Banking
4 3 (9.38%) Organisational Skills
4 3 (9.38%) Pharmaceutical
5 2 (6.25%) Law
6 1 (3.13%) Documentation Skills
Miscellaneous
1 3 (9.38%) Self-Motivation
Operating Systems
1 2 (6.25%) Windows
Processes & Methodologies
1 32 (100.00%) CRM
2 7 (21.88%) Agile
3 5 (15.63%) Business Development
3 5 (15.63%) Problem-Solving
4 4 (12.50%) Continuous Improvement
4 4 (12.50%) Customer Service
4 4 (12.50%) User Stories
5 3 (9.38%) Analytics
5 3 (9.38%) Campaign Management
5 3 (9.38%) Collaborative Working
5 3 (9.38%) Customer Experience
5 3 (9.38%) Project Delivery
6 2 (6.25%) B2B
6 2 (6.25%) DevOps
6 2 (6.25%) Requirements Gathering
6 2 (6.25%) Telesales
7 1 (3.13%) Migration
7 1 (3.13%) Risk Management
7 1 (3.13%) Stakeholder Management
7 1 (3.13%) Validation
Programming Languages
1 5 (15.63%) SQL
Qualifications
1 4 (12.50%) Degree
2 1 (3.13%) SAP Certification
Quality Assurance & Compliance
1 1 (3.13%) GDPR
Vendors
1 9 (28.13%) Microsoft
2 6 (18.75%) SAP
3 5 (15.63%) Salesforce
4 3 (9.38%) Teradata
5 2 (6.25%) LexisNexis
6 1 (3.13%) ServiceNow