Customer-Centric
UK
The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 4 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 375 | 260 | 285 |
| Rank change year-on-year | -115 | +25 | +136 |
| Permanent jobs citing Customer-Centricity | 695 | 1,448 | 2,226 |
| As % of all permanent jobs advertised in the UK | 0.71% | 1.40% | 1.42% |
| As % of the Processes & Methodologies category | 0.82% | 1.46% | 1.49% |
| Number of salaries quoted | 474 | 629 | 658 |
| 10th Percentile | £26,750 | £35,000 | £31,775 |
| 25th Percentile | £35,500 | £51,750 | £45,313 |
| Median annual salary (50th Percentile) | £47,229 | £70,000 | £64,750 |
| Median % change year-on-year | -32.53% | +8.11% | +23.33% |
| 75th Percentile | £68,438 | £72,500 | £85,000 |
| 90th Percentile | £88,500 | £92,500 | £93,750 |
| UK excluding London median annual salary | £42,500 | £70,000 | £60,000 |
| % change year-on-year | -39.29% | +16.67% | +33.33% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 84,620 | 99,018 | 149,592 |
| As % of all permanent jobs advertised in the UK | 85.90% | 95.62% | 95.60% |
| Number of salaries quoted | 59,724 | 58,165 | 83,321 |
| 10th Percentile | £29,000 | £34,000 | £33,500 |
| 25th Percentile | £40,000 | £45,000 | £43,750 |
| Median annual salary (50th Percentile) | £55,000 | £61,500 | £60,000 |
| Median % change year-on-year | -10.57% | +2.50% | +9.09% |
| 75th Percentile | £72,500 | £81,500 | £80,000 |
| 90th Percentile | £92,500 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £55,000 | £52,500 |
| % change year-on-year | -9.09% | +4.76% | +9.38% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 4 May 2024.
Customer-Centricity
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -111 | 607 | £46,958 | -32.92% | 277 |
| UK excluding London | -114 | 482 | £42,500 | -39.29% | 179 |
| Work from Home | -89 | 261 | £48,500 | -31.30% | 137 |
| London | -54 | 178 | £70,000 | - | 118 |
| South East | -61 | 135 | £42,500 | -39.29% | 40 |
| North of England | -112 | 91 | £37,500 | -46.43% | 53 |
| Midlands | +4 | 83 | £45,000 | -35.71% | 25 |
| South West | -33 | 80 | £46,958 | -32.92% | 25 |
| North West | -14 | 55 | £35,000 | -50.00% | 28 |
| West Midlands | -4 | 47 | £65,000 | -7.14% | 14 |
| East of England | -36 | 38 | £32,875 | -53.43% | 13 |
| East Midlands | -6 | 36 | £31,000 | -55.71% | 11 |
| Scotland | -55 | 36 | £45,000 | -35.99% | 16 |
| Yorkshire | -52 | 33 | £42,500 | -39.29% | 16 |
| Wales | +20 | 16 | £34,250 | -51.07% | 7 |
| Northern Ireland | +25 | 3 | £32,500 | - | 6 |
| North East | -19 | 3 | £37,500 | -46.43% | 9 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||