Desktop Support
UK

The median Desktop Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 606 547 725
Rank change year-on-year -59 +178 -35
Permanent jobs requiring a Desktop Support 310 481 563
As % of all permanent jobs advertised in the UK 0.31% 0.47% 0.36%
As % of the Job Titles category 0.33% 0.52% 0.37%
Number of salaries quoted 261 402 462
10th Percentile £24,240 £25,000 £24,750
25th Percentile £27,500 £26,250 £27,063
Median annual salary (50th Percentile) £32,500 £32,500 £33,000
Median % change year-on-year - -1.52% +1.54%
75th Percentile £40,000 £38,750 £42,500
90th Percentile £52,500 £50,000 £54,875
UK excluding London median annual salary £29,000 £27,500 £28,000
% change year-on-year +5.45% -1.79% -6.67%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,937 92,745 151,578
% of permanent jobs with a recognized job title 94.62% 91.52% 96.09%
Number of salaries quoted 67,282 58,546 84,308
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,604
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,627 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 12 May 2024.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -56 276 £32,500 - 60
UK excluding London -76 191 £29,000 +5.45% 43
London +31 114 £41,500 +6.41% 25
South East -26 46 £30,000 +2.04% 6
South West -41 41 £29,440 +7.05% 12
Work from Home +40 37 £43,750 +25.00% 9
North of England +28 30 £28,000 +8.36% 3
Midlands +4 27 £29,500 +3.51% 6
North West -13 22 £27,000 +4.49% 1
East of England -7 18 £24,240 -14.95% 8
East Midlands -2 17 £31,000 +3.33% 4
Scotland -46 15 £24,240 -46.13% 8
Wales +20 13 £28,290 +2.87%
West Midlands +24 10 £27,000 +1.89% 2
Yorkshire +79 8 £32,500 +25.00%
Northern Ireland - 1 £35,000 - 1

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 12 May 2024, Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 224 (72.26%) Windows
2 207 (66.77%) Microsoft
3 186 (60.00%) Active Directory
4 147 (47.42%) Microsoft 365
5 120 (38.71%) Social Skills
6 112 (36.13%) Microsoft Office
7 96 (30.97%) Windows 10
8 90 (29.03%) Finance
9 71 (22.90%) Customer Service
10 70 (22.58%) Azure
11 69 (22.26%) Problem-Solving
12 68 (21.94%) ITIL
13 63 (20.32%) Microsoft Intune
14 57 (18.39%) Microsoft Exchange
15 55 (17.74%) SCCM
15 55 (17.74%) Security Cleared
16 51 (16.45%) Entra ID
17 50 (16.13%) Degree
18 47 (15.16%) Driving Licence
19 43 (13.87%) Break/Fix
20 40 (12.90%) Asset Management
21 33 (10.65%) Remote Desktop
21 33 (10.65%) Smartphone
21 33 (10.65%) SLA
21 33 (10.65%) DNS
22 32 (10.32%) Microsoft Certification
23 31 (10.00%) Onboarding
23 31 (10.00%) Dell
23 31 (10.00%) Microsoft Excel
23 31 (10.00%) Mac OS

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (18.39%) Microsoft Exchange
2 15 (4.84%) SharePoint
3 6 (1.94%) Skype for Business
4 2 (0.65%) Exchange Server 2010
5 1 (0.32%) CMS
Applications
1 112 (36.13%) Microsoft Office
2 31 (10.00%) Microsoft Excel
3 29 (9.35%) Microsoft PowerPoint
Business Applications
1 4 (1.29%) Eikon
Cloud Services
1 147 (47.42%) Microsoft 365
2 70 (22.58%) Azure
3 51 (16.45%) Entra ID
4 31 (10.00%) OneDrive
5 9 (2.90%) Mimecast
6 7 (2.26%) WhatsApp
7 4 (1.29%) AWS
8 2 (0.65%) Slack
9 1 (0.32%) GCP
9 1 (0.32%) PaaS
9 1 (0.32%) SaaS
Communications & Networking
1 33 (10.65%) DNS
1 33 (10.65%) Remote Desktop
2 23 (7.42%) Network Security
3 21 (6.77%) Wi-Fi
4 16 (5.16%) LAN
5 14 (4.52%) TCP/IP
6 12 (3.87%) DHCP
7 10 (3.23%) Firewall
7 10 (3.23%) Skype
8 8 (2.58%) VPN
9 6 (1.94%) Cisco IOS
9 6 (1.94%) WAN
10 4 (1.29%) VoIP
11 3 (0.97%) Internet
11 3 (0.97%) Telepresence
11 3 (0.97%) WebEx
12 2 (0.65%) Structured Cabling
12 2 (0.65%) Unified Communications
12 2 (0.65%) VLAN
12 2 (0.65%) Wireless
Database & Business Intelligence
1 2 (0.65%) DTS
Development Applications
1 2 (0.65%) JIRA
2 1 (0.32%) MSI
General
1 120 (38.71%) Social Skills
2 90 (29.03%) Finance
3 28 (9.03%) Organisational Skills
4 18 (5.81%) Banking
5 13 (4.19%) Analytical Skills
5 13 (4.19%) Legal
6 12 (3.87%) Automotive
7 10 (3.23%) Inclusion and Diversity
7 10 (3.23%) Law
8 8 (2.58%) Retail
9 7 (2.26%) Telecoms
10 4 (1.29%) Front Office
11 3 (0.97%) Manufacturing
11 3 (0.97%) Multimedia
11 3 (0.97%) Pharmaceutical
11 3 (0.97%) Public Sector
12 2 (0.65%) Aerospace
12 2 (0.65%) Billing
12 2 (0.65%) Local Government
12 2 (0.65%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.32%) CSS
1 1 (0.32%) XML
Miscellaneous
1 47 (15.16%) Driving Licence
2 33 (10.65%) Smartphone
3 31 (10.00%) Onboarding
4 22 (7.10%) Video Conferencing
5 21 (6.77%) iPhone
6 11 (3.55%) Blackberry
7 8 (2.58%) iPad
8 7 (2.26%) BYOD
9 6 (1.94%) Self-Motivation
10 3 (0.97%) Hedge funds
10 3 (0.97%) Management Information System
10 3 (0.97%) Team-Oriented Environment
11 2 (0.65%) CMDB
11 2 (0.65%) Data Centre
11 2 (0.65%) Fat Client
11 2 (0.65%) Mobile App
11 2 (0.65%) Thin Client
12 1 (0.32%) Derivative
12 1 (0.32%) EPoS
12 1 (0.32%) Virtual Team
Operating Systems
1 224 (72.26%) Windows
2 96 (30.97%) Windows 10
3 31 (10.00%) Mac OS
4 30 (9.68%) Windows 7
5 23 (7.42%) Android
6 16 (5.16%) Windows Server
7 8 (2.58%) Apple iOS
8 6 (1.94%) Mac OS X
9 5 (1.61%) Windows Server 2008
10 3 (0.97%) Windows XP
11 1 (0.32%) Linux
11 1 (0.32%) Windows Server 2012
Processes & Methodologies
1 71 (22.90%) Customer Service
2 69 (22.26%) Problem-Solving
3 68 (21.94%) ITIL
4 43 (13.87%) Break/Fix
5 40 (12.90%) Asset Management
6 29 (9.35%) Ticket Management
7 26 (8.39%) Computer Science
8 25 (8.06%) ITSM
9 22 (7.10%) Service Delivery
10 19 (6.13%) Proactive Maintenance
11 18 (5.81%) Software Deployment
12 15 (4.84%) Service Management
12 15 (4.84%) Time Management
13 14 (4.52%) Mobile Device Management
14 11 (3.55%) Incident Management
15 10 (3.23%) Continuous Improvement
15 10 (3.23%) Stakeholder Management
16 9 (2.90%) Customer Requirements
16 9 (2.90%) Software Testing
17 7 (2.26%) Root Cause Analysis
Programming Languages
1 13 (4.19%) PowerShell
2 1 (0.32%) JavaScript
2 1 (0.32%) Python
2 1 (0.32%) SQL
Qualifications
1 55 (17.74%) Security Cleared
2 50 (16.13%) Degree
3 32 (10.32%) Microsoft Certification
4 25 (8.06%) A+ Certification
5 24 (7.74%) Computer Science Degree
6 23 (7.42%) DBS Check
6 23 (7.42%) MCP
7 19 (6.13%) BPSS Clearance
8 17 (5.48%) DV Cleared
8 17 (5.48%) SC Cleared
9 11 (3.55%) ITIL Certification
10 4 (1.29%) Master's Degree
10 4 (1.29%) NVQ Level 3
11 3 (0.97%) ITIL Foundation Certificate
11 3 (0.97%) MBA
12 1 (0.32%) AWS Certification
12 1 (0.32%) CCNA
12 1 (0.32%) Cisco Certification
12 1 (0.32%) MCSA
Quality Assurance & Compliance
1 33 (10.65%) SLA
2 19 (6.13%) PCI DSS
3 10 (3.23%) GDPR
4 1 (0.32%) Accessibility
4 1 (0.32%) ISO/IEC 27001
System Software
1 186 (60.00%) Active Directory
2 19 (6.13%) KVM
3 17 (5.48%) VMware Infrastructure
4 10 (3.23%) Firmware
4 10 (3.23%) Hyper-V
5 8 (2.58%) vSphere
6 2 (0.65%) Terminal Services
6 2 (0.65%) Virtual Desktop
6 2 (0.65%) XenApp
7 1 (0.32%) VMware ESXi
7 1 (0.32%) XenDesktop
Systems Management
1 63 (20.32%) Microsoft Intune
2 55 (17.74%) SCCM
3 6 (1.94%) McAfee ePO
4 3 (0.97%) Jamf Pro
5 2 (0.65%) Cisco CUCM
5 2 (0.65%) Single Sign-On
6 1 (0.32%) Backup Exec
6 1 (0.32%) NetBackup
6 1 (0.32%) Norton AntiVirus
6 1 (0.32%) Symantec Enterprise Vault
6 1 (0.32%) vCenter Server
6 1 (0.32%) WSUS
Vendors
1 207 (66.77%) Microsoft
2 31 (10.00%) Dell
2 31 (10.00%) ServiceNow
3 20 (6.45%) VMware
4 16 (5.16%) McAfee
5 15 (4.84%) Citrix
6 14 (4.52%) Apple
6 14 (4.52%) Cisco
7 12 (3.87%) HP
8 10 (3.23%) Bloomberg
8 10 (3.23%) MobileIron
9 6 (1.94%) Unisys
10 5 (1.61%) Polycom
11 4 (1.29%) Acronis
11 4 (1.29%) Ivanti
11 4 (1.29%) Sage
11 4 (1.29%) Samsung
12 2 (0.65%) Cognizant
12 2 (0.65%) iManage
12 2 (0.65%) Okta