Help Desk Manager
UK

The median Help Desk Manager salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 861 938 1220
Rank change year-on-year +77 +282 -308
Permanent jobs requiring a Help Desk Manager 53 14 17
As % of all permanent jobs advertised in the UK 0.052% 0.014% 0.010%
As % of the Job Titles category 0.054% 0.016% 0.011%
Number of salaries quoted 50 14 16
10th Percentile £25,000 £36,100 £28,500
25th Percentile £28,500 £38,250 £34,125
Median annual salary (50th Percentile) £40,000 £48,250 £40,000
Median % change year-on-year -17.10% +20.63% +6.67%
75th Percentile £53,750 £50,000 £47,500
90th Percentile £56,000 £62,750 £57,250
UK excluding London median annual salary £31,500 £48,250 £36,000
% change year-on-year -34.72% +34.03% +20.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

Help Desk Manager
Job Vacancy Trend

Job postings that featured Help Desk Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Manager in the UK

Help Desk Manager
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Manager.

Salary trend for Help Desk Manager in the UK

Help Desk Manager
Salary Histogram

Salary distribution for jobs citing Help Desk Manager over the 6 months to 28 May 2024.

Salary histogram for Help Desk Manager in the UK

Help Desk Manager
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Manager within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +114 51 £40,000 -20.00% 4
UK excluding London 0 35 £31,500 -34.72% 4
North of England +62 18 £30,000 -40.00% 2
London - 18 £55,500 -
North West +13 11 £25,000 -50.00% 2
Work from Home - 10 £55,500 - 1
South East - 7 £28,000 -
Yorkshire - 7 £47,500 -
South West -22 6 £40,000 +1.27% 1
Scotland -58 2 £50,000 +25.79%
East of England -4 1 £50,000 -9.09%
Midlands -7 1 £40,000 -33.33% 1
East Midlands - 1 £40,000 - 1

Help Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, Help Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Manager in the job title.

1 19 (35.85%) Customer Service
2 17 (32.08%) Social Skills
3 16 (30.19%) Windows
4 12 (22.64%) SLA
4 12 (22.64%) Firewall
4 12 (22.64%) CAFM
5 11 (20.75%) Windows 10
6 10 (18.87%) Management Information System
7 9 (16.98%) Microsoft
8 7 (13.21%) Windows Server
8 7 (13.21%) Decision-Making
8 7 (13.21%) Microsoft Office
8 7 (13.21%) Windows Server 2012
9 6 (11.32%) WAN
9 6 (11.32%) LAN
9 6 (11.32%) Finance
10 5 (9.43%) Service Delivery
10 5 (9.43%) Mentoring
10 5 (9.43%) Project Management
10 5 (9.43%) Facilities Management
10 5 (9.43%) Problem-Solving
10 5 (9.43%) People Management
11 4 (7.55%) Analytical Skills
11 4 (7.55%) Preventative Maintenance
11 4 (7.55%) Order Management
11 4 (7.55%) DBS Check
11 4 (7.55%) Customer Experience
11 4 (7.55%) Operations Management
11 4 (7.55%) Google
11 4 (7.55%) ITSM

Help Desk Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.77%) SharePoint
Applications
1 7 (13.21%) Microsoft Office
2 4 (7.55%) AutoCAD
Cloud Services
1 4 (7.55%) Google Workspace
1 4 (7.55%) Microsoft 365
2 1 (1.89%) Azure
2 1 (1.89%) Entra ID
Communications & Networking
1 12 (22.64%) Firewall
2 6 (11.32%) LAN
2 6 (11.32%) WAN
3 3 (5.66%) TCP/IP
3 3 (5.66%) VPN
4 1 (1.89%) Network Security
4 1 (1.89%) Remote Desktop
4 1 (1.89%) VoIP
Development Applications
1 4 (7.55%) JIRA
General
1 17 (32.08%) Social Skills
2 6 (11.32%) Finance
3 4 (7.55%) Analytical Skills
4 3 (5.66%) Military
5 2 (3.77%) Environmental Health
5 2 (3.77%) Local Government
5 2 (3.77%) Organisational Skills
6 1 (1.89%) Social Housing
Miscellaneous
1 10 (18.87%) Management Information System
2 3 (5.66%) Onboarding
Operating Systems
1 16 (30.19%) Windows
2 11 (20.75%) Windows 10
3 7 (13.21%) Windows Server
3 7 (13.21%) Windows Server 2012
4 3 (5.66%) Linux
4 3 (5.66%) Mac OS
Processes & Methodologies
1 19 (35.85%) Customer Service
2 12 (22.64%) CAFM
3 7 (13.21%) Decision-Making
4 5 (9.43%) Facilities Management
4 5 (9.43%) Mentoring
4 5 (9.43%) People Management
4 5 (9.43%) Problem-Solving
4 5 (9.43%) Project Management
4 5 (9.43%) Service Delivery
5 4 (7.55%) Customer Experience
5 4 (7.55%) Cybersecurity
5 4 (7.55%) Data Cleansing
5 4 (7.55%) ITSM
5 4 (7.55%) Operations Management
5 4 (7.55%) Order Management
5 4 (7.55%) Preventative Maintenance
5 4 (7.55%) Service Management
6 3 (5.66%) Continuous Improvement
6 3 (5.66%) Mobile Device Management
6 3 (5.66%) Time Management
Programming Languages
1 3 (5.66%) Bash
1 3 (5.66%) PowerShell
2 2 (3.77%) SQL
Qualifications
1 4 (7.55%) DBS Check
1 4 (7.55%) HNC
1 4 (7.55%) HND
1 4 (7.55%) Network+ Certification
2 2 (3.77%) Computer Science Degree
2 2 (3.77%) Degree
2 2 (3.77%) PhD
3 1 (1.89%) A+ Certification
3 1 (1.89%) CompTIA Security+
Quality Assurance & Compliance
1 12 (22.64%) SLA
Systems Management
1 1 (1.89%) Autotask
1 1 (1.89%) Microsoft Intune
Vendors
1 9 (16.98%) Microsoft
2 4 (7.55%) Citrix
2 4 (7.55%) Facebook
2 4 (7.55%) Google