Help Desk Support Technician Jobs

Help Desk Support Technician
UK

The median Help Desk Support Technician salary in the UK is £24,000 per year according to job vacancies posted during the 6 months to 8 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 893 - 1277
Rank change year-on-year - - -333
Permanent jobs requiring a Help Desk Support Technician 16 0 8
As % of all permanent jobs advertised in the UK 0.015% - 0.005%
As % of the Job Titles category 0.016% - 0.005%
Number of salaries quoted 15 0 8
10th Percentile £19,750 - £23,350
25th Percentile - - £24,250
Median annual salary (50th Percentile) £24,000 - £25,500
Median % change year-on-year - - +6.25%
75th Percentile - - £26,750
90th Percentile £28,150 - -
UK excluding London median annual salary £24,000 - £25,000
% change year-on-year - - +12.36%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,593 85,161 165,180
% of permanent jobs with a recognized job title 94.87% 91.21% 95.99%
Number of salaries quoted 72,456 55,290 85,908
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,518 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,500
% change year-on-year -6.54% +5.94% +6.32%

Help Desk Support Technician
Job Vacancy Trend

Job postings that featured Help Desk Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Support Technician.

Salary trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Salary Histogram

Salary distribution for jobs citing Help Desk Support Technician over the 6 months to 8 June 2024.

Salary histogram for Help Desk Support Technician in the UK

Help Desk Support Technician
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London - 15 £24,000 - 1
England - 15 £24,000 - 1
South East - 8 £24,000 - 1
West Midlands - 6 £24,000 -
Midlands - 6 £24,000 -
North West - 1 £250,000 -
North of England - 1 £250,000 -
Work from Home - 1 £250,000 -

Help Desk Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 June 2024, Help Desk Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support Technician in the job title.

1 9 (56.25%) Microsoft 365
2 8 (50.00%) Azure
2 8 (50.00%) Microsoft
3 7 (43.75%) Firewall
3 7 (43.75%) Wireless
4 6 (37.50%) Entra ID
4 6 (37.50%) Data Centre
4 6 (37.50%) Local Government
4 6 (37.50%) Virtual Machines
4 6 (37.50%) Cyber Essentials
4 6 (37.50%) Cyber Essentials PLUS
4 6 (37.50%) Finance
4 6 (37.50%) PostgreSQL
4 6 (37.50%) CCTV
4 6 (37.50%) MPLS
4 6 (37.50%) SQL
4 6 (37.50%) Microsoft Office
4 6 (37.50%) LAN
4 6 (37.50%) SD-WAN
5 3 (18.75%) Customer Experience
5 3 (18.75%) Windows
5 3 (18.75%) Degree
5 3 (18.75%) Retail
5 3 (18.75%) GDPR
5 3 (18.75%) Windows Server
6 2 (12.50%) Active Directory
7 1 (6.25%) Apple
7 1 (6.25%) Sophos
7 1 (6.25%) Service Delivery
7 1 (6.25%) CRM

Help Desk Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) SharePoint
Applications
1 6 (37.50%) Microsoft Office
Cloud Services
1 9 (56.25%) Microsoft 365
2 8 (50.00%) Azure
3 6 (37.50%) Entra ID
4 1 (6.25%) OneDrive
Communications & Networking
1 7 (43.75%) Firewall
1 7 (43.75%) Wireless
2 6 (37.50%) LAN
2 6 (37.50%) MPLS
2 6 (37.50%) SD-WAN
3 1 (6.25%) Remote Desktop
3 1 (6.25%) TCP/IP
3 1 (6.25%) VoIP
3 1 (6.25%) VPN
Database & Business Intelligence
1 6 (37.50%) PostgreSQL
General
1 6 (37.50%) Finance
1 6 (37.50%) Local Government
2 3 (18.75%) Retail
3 1 (6.25%) Organisational Skills
3 1 (6.25%) Social Skills
Miscellaneous
1 6 (37.50%) CCTV
1 6 (37.50%) Data Centre
2 1 (6.25%) Cyberattack
2 1 (6.25%) Private Cloud
Operating Systems
1 3 (18.75%) Windows
1 3 (18.75%) Windows Server
2 1 (6.25%) Windows 7
Processes & Methodologies
1 3 (18.75%) Customer Experience
2 1 (6.25%) Analytics
2 1 (6.25%) Behavioural Analytics
2 1 (6.25%) Break/Fix
2 1 (6.25%) CRM
2 1 (6.25%) Customer Service
2 1 (6.25%) Cybersecurity
2 1 (6.25%) Mentoring
2 1 (6.25%) Penetration Testing
2 1 (6.25%) Problem-Solving
2 1 (6.25%) Server Management
2 1 (6.25%) Service Delivery
Programming Languages
1 6 (37.50%) SQL
Qualifications
1 3 (18.75%) Degree
2 1 (6.25%) CompTIA CySA+
2 1 (6.25%) CompTIA Security+
2 1 (6.25%) Network+ Certification
Quality Assurance & Compliance
1 6 (37.50%) Cyber Essentials
1 6 (37.50%) Cyber Essentials PLUS
2 3 (18.75%) GDPR
System Software
1 6 (37.50%) Virtual Machines
2 2 (12.50%) Active Directory
3 1 (6.25%) Hyper-V
3 1 (6.25%) VMware Infrastructure
Vendors
1 8 (50.00%) Microsoft
2 1 (6.25%) Apple
2 1 (6.25%) ConnectWise
2 1 (6.25%) Draytek
2 1 (6.25%) Sophos
2 1 (6.25%) Ubiquiti
2 1 (6.25%) Veeam
2 1 (6.25%) VMware