Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 215 235 280
Rank change year-on-year +20 +45 +10
Permanent jobs citing Incident Management 1,356 1,595 2,305
As % of all permanent jobs advertised in the UK 1.37% 1.57% 1.46%
As % of the Processes & Methodologies category 1.60% 1.64% 1.53%
Number of salaries quoted 977 997 1,646
10th Percentile £28,500 £27,500 £24,500
25th Percentile £32,500 £36,000 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £67,968 £71,652 £63,750
90th Percentile £87,500 £87,500 £78,750
UK excluding London median annual salary £43,500 £45,000 £42,500
% change year-on-year -3.33% +5.88% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,937 97,101 150,579
As % of all permanent jobs advertised in the UK 85.64% 95.61% 95.65%
Number of salaries quoted 59,853 57,006 82,680
10th Percentile £29,000 £34,000 £33,515
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,750
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 8 May 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +14 1,179 £50,000 -4.76% 329
UK excluding London -16 974 £43,500 -3.33% 238
Work from Home -47 433 £52,500 -4.55% 143
London +63 349 £70,000 +7.69% 95
North of England -21 269 £43,500 -6.45% 59
South East +4 230 £43,750 -2.78% 55
South West +46 159 £49,000 +36.11% 28
North West -8 125 £44,274 -6.79% 26
Midlands -9 110 £47,000 +25.33% 45
Yorkshire -30 92 £44,637 -0.81% 24
West Midlands +10 88 £45,750 +7.65% 35
Wales +25 69 £65,000 +136.36% 8
East of England -36 55 £32,000 -41.82% 38
North East +22 52 £32,500 -17.72% 11
Scotland -44 51 £47,500 -25.81% 11
Northern Ireland - 25 £35,000 - 4
East Midlands -27 21 £55,357 +70.33% 10
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (5.60%) Microsoft Exchange
2 73 (5.38%) WebLogic
3 58 (4.28%) SharePoint
4 44 (3.24%) Oracle Service Bus
5 22 (1.62%) SAS
6 16 (1.18%) Skype for Business
7 9 (0.66%) IIS
8 8 (0.59%) Confluence
9 4 (0.29%) CMS
10 3 (0.22%) IBM Notes
11 2 (0.15%) Apache
11 2 (0.15%) Liferay
11 2 (0.15%) Magnolia
11 2 (0.15%) nginx
11 2 (0.15%) Sitecore CMS
11 2 (0.15%) WordPress
12 1 (0.074%) Oracle Spatial
Applications
1 138 (10.18%) Microsoft Office
2 84 (6.19%) Microsoft Excel
3 54 (3.98%) MS Visio
4 19 (1.40%) Microsoft PowerPoint
5 4 (0.29%) Microsoft Project
6 3 (0.22%) Spreadsheet
7 2 (0.15%) Adobe Creative Suite
Business Applications
1 59 (4.35%) Remedy ITSM
2 13 (0.96%) Dynamics CRM
3 9 (0.66%) SAP S/4HANA
4 6 (0.44%) Elite 3E
5 5 (0.37%) Fidessa
5 5 (0.37%) Oracle ERP
5 5 (0.37%) Workday HCM
6 4 (0.29%) Dynamics NAV
6 4 (0.29%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) SAP PP
8 2 (0.15%) SAP SCM
8 2 (0.15%) SAP WM
9 1 (0.074%) Carpe Diem
9 1 (0.074%) Endur
9 1 (0.074%) Oracle EBS
9 1 (0.074%) SAP Payroll
Cloud Services
1 303 (22.35%) Azure
2 258 (19.03%) Microsoft 365
3 107 (7.89%) AWS
4 54 (3.98%) Entra ID
5 46 (3.39%) SaaS
6 31 (2.29%) PaaS
7 25 (1.84%) Azure DevOps
8 24 (1.77%) IaaS
9 22 (1.62%) Serverless
10 19 (1.40%) Azure Functions
10 19 (1.40%) GCP
10 19 (1.40%) Power Platform
11 15 (1.11%) Cloud Computing
12 14 (1.03%) Azure Data Factory
12 14 (1.03%) Mimecast
13 13 (0.96%) Azure Logic Apps
13 13 (0.96%) Azure Service Bus
14 12 (0.88%) Azure Monitor
14 12 (0.88%) Azure Storage
15 10 (0.74%) PowerApps
Communications & Networking
1 155 (11.43%) Firewall
2 92 (6.78%) DNS
3 73 (5.38%) Network Security
4 66 (4.87%) LAN
5 55 (4.06%) WAN
6 49 (3.61%) DHCP
7 46 (3.39%) VPN
8 45 (3.32%) Wireless
9 43 (3.17%) SAN
10 42 (3.10%) TCP/IP
11 25 (1.84%) Wi-Fi
12 24 (1.77%) Internet
13 19 (1.40%) Remote Desktop
14 18 (1.33%) VoIP
15 16 (1.18%) SD-WAN
16 15 (1.11%) Intrusion Detection
17 14 (1.03%) IP Telephony
18 12 (0.88%) Cisco ASA
18 12 (0.88%) MPLS
19 11 (0.81%) VLAN
Database & Business Intelligence
1 65 (4.79%) SQL Server
2 54 (3.98%) Oracle Database
3 44 (3.24%) Oracle Database 10g
3 44 (3.24%) Oracle Database 11g
3 44 (3.24%) VLDB
4 30 (2.21%) MySQL
5 29 (2.14%) Elasticsearch
6 23 (1.70%) RDBMS
6 23 (1.70%) Relational Database
7 12 (0.88%) Amazon RDS
8 11 (0.81%) SQL Server Integration Services
9 10 (0.74%) Azure SQL Database
9 10 (0.74%) Power BI
10 7 (0.52%) Redis
11 3 (0.22%) SAP HANA
12 2 (0.15%) DB2
12 2 (0.15%) DTS
12 2 (0.15%) NoSQL
12 2 (0.15%) PostgreSQL
12 2 (0.15%) SQL Server Reporting Services
Development Applications
1 50 (3.69%) JIRA
2 8 (0.59%) GitLab
2 8 (0.59%) Jenkins
3 5 (0.37%) Git
3 5 (0.37%) HP UFT
3 5 (0.37%) JMeter
3 5 (0.37%) LoadRunner
3 5 (0.37%) MSTest
3 5 (0.37%) Postman
3 5 (0.37%) Selenium
3 5 (0.37%) Team Foundation Server
4 3 (0.22%) Sonatype Nexus
5 2 (0.15%) Bower
5 2 (0.15%) Burp Suite
5 2 (0.15%) git-flow
5 2 (0.15%) gulp
5 2 (0.15%) Metasploit
5 2 (0.15%) Moq
5 2 (0.15%) sqlmap
5 2 (0.15%) Visual Studio
General
1 500 (36.87%) Social Skills
2 272 (20.06%) Finance
3 267 (19.69%) Analytical Skills
4 62 (4.57%) Organisational Skills
5 61 (4.50%) Telecoms
6 59 (4.35%) Law
7 58 (4.28%) Legal
8 57 (4.20%) Military
9 51 (3.76%) Public Sector
10 50 (3.69%) Banking
11 38 (2.80%) Retail
12 34 (2.51%) Inclusion and Diversity
13 33 (2.43%) Manufacturing
14 28 (2.06%) Police
15 27 (1.99%) Marketing
16 24 (1.77%) Documentation Skills
17 22 (1.62%) Electronics
18 19 (1.40%) Presentation Skills
19 15 (1.11%) Financial Institution
20 14 (1.03%) Influencing Skills
Job Titles
1 380 (28.02%) Analyst
2 168 (12.39%) Support Analyst
3 157 (11.58%) Senior
4 114 (8.41%) Applications Support
5 111 (8.19%) Support Engineer
6 107 (7.89%) Lead
7 104 (7.67%) Service Manager
8 93 (6.86%) IT Support
9 92 (6.78%) Applications Support Analyst
10 82 (6.05%) Service Analyst
11 76 (5.60%) Security Analyst
12 73 (5.38%) Incident Manager
12 73 (5.38%) Senior Analyst
13 72 (5.31%) IT Analyst
14 69 (5.09%) Service Desk Analyst
15 67 (4.94%) Consultant
16 60 (4.42%) Team Leader
17 58 (4.28%) IT Engineer
18 55 (4.06%) Infrastructure Engineer
19 53 (3.91%) Security Consultant
Libraries, Frameworks & Software Standards
1 39 (2.88%) .NET
2 35 (2.58%) CSS
3 30 (2.21%) Spring
4 29 (2.14%) J2EE
4 29 (2.14%) Java EE
4 29 (2.14%) Web Services
5 28 (2.06%) HTML
6 24 (1.77%) AngularJS
6 24 (1.77%) Elastic Stack
6 24 (1.77%) FIX Protocol
7 22 (1.62%) Twitter Bootstrap
8 21 (1.55%) .NET Framework
9 7 (0.52%) ARM Templates
9 7 (0.52%) JSON
9 7 (0.52%) Node.js
10 6 (0.44%) ASP.NET
10 6 (0.44%) Middleware
10 6 (0.44%) XML
11 5 (0.37%) Oracle Fusion
11 5 (0.37%) WebdriverIO
Miscellaneous
1 148 (10.91%) Management Information System
2 67 (4.94%) Data Centre
3 41 (3.02%) Security Operations Centre
4 36 (2.65%) Self-Motivation
5 34 (2.51%) Driving Licence
6 29 (2.14%) Cyber Kill Chain
6 29 (2.14%) Enterprise Storage
7 28 (2.06%) CMDB
8 26 (1.92%) Cyber Threat
9 25 (1.84%) Onboarding
9 25 (1.84%) Security Posture
10 24 (1.77%) Legacy Systems
11 18 (1.33%) Cyber Defence
12 14 (1.03%) Cyberattack
13 12 (0.88%) Analytical Mindset
13 12 (0.88%) Public Cloud
14 11 (0.81%) Cloud Native
14 11 (0.81%) Foreign Exchange (FX)
14 11 (0.81%) Product Ownership
15 10 (0.74%) Hybrid Cloud
Operating Systems
1 359 (26.47%) Windows
2 167 (12.32%) Linux
3 132 (9.73%) Unix
4 124 (9.14%) Windows Server
5 80 (5.90%) Windows 10
6 44 (3.24%) Solaris
7 24 (1.77%) Windows Server 2016
8 22 (1.62%) Windows Server 2019
9 21 (1.55%) Mac OS X
10 14 (1.03%) Apple iOS
11 13 (0.96%) Android
12 9 (0.66%) Windows 7
12 9 (0.66%) Windows Server 2003
13 8 (0.59%) CentOS
13 8 (0.59%) Ubuntu
14 5 (0.37%) Kali Linux
15 4 (0.29%) Windows 8
15 4 (0.29%) Windows Server 2012
16 3 (0.22%) Amazon Linux
16 3 (0.22%) Mac OS
Processes & Methodologies
1 512 (37.76%) ITIL
2 333 (24.56%) Problem-Solving
3 304 (22.42%) Service Management
4 268 (19.76%) Change Management
5 242 (17.85%) Cybersecurity
6 221 (16.30%) Problem Management
7 211 (15.56%) ITSM
8 207 (15.27%) Customer Service
9 203 (14.97%) Service Delivery
10 177 (13.05%) Incident Response
11 176 (12.98%) Information Security
12 166 (12.24%) Continuous Improvement
13 154 (11.36%) Actionable Insight
14 147 (10.84%) Security Operations
15 130 (9.59%) Mentoring
16 129 (9.51%) Root Cause Analysis
17 107 (7.89%) Major Incident Management
18 105 (7.74%) SIEM
19 99 (7.30%) Agile
20 97 (7.15%) Risk Management
Programming Languages
1 142 (10.47%) SQL
2 93 (6.86%) PowerShell
3 58 (4.28%) Python
4 53 (3.91%) Java
5 52 (3.83%) PL/SQL
6 37 (2.73%) C#
7 32 (2.36%) JavaScript
8 31 (2.29%) Shell Script
9 26 (1.92%) Bash
10 13 (0.96%) VBA
11 12 (0.88%) MATLAB
11 12 (0.88%) VB.NET
12 11 (0.81%) T-SQL
13 5 (0.37%) Perl
13 5 (0.37%) Ruby
14 4 (0.29%) VB
15 3 (0.22%) TypeScript
16 2 (0.15%) Go
16 2 (0.15%) Kotlin
16 2 (0.15%) Kusto Query Language
Qualifications
1 253 (18.66%) Security Cleared
2 234 (17.26%) Degree
3 184 (13.57%) SC Cleared
4 120 (8.85%) CISSP
5 81 (5.97%) CISM
6 73 (5.38%) ITIL Certification
7 72 (5.31%) DV Cleared
8 64 (4.72%) Microsoft Certification
9 58 (4.28%) Azure Certification
10 51 (3.76%) Cisco Certification
11 37 (2.73%) CISA
12 33 (2.43%) CCNP
12 33 (2.43%) Computer Science Degree
13 27 (1.99%) CCNA
14 22 (1.62%) CRISC
15 20 (1.47%) ITIL Foundation Certificate
16 19 (1.40%) A+ Certification
16 19 (1.40%) ISO 27001 Lead Auditor
17 16 (1.18%) AWS Certification
17 16 (1.18%) MCSE
Quality Assurance & Compliance
1 246 (18.14%) SLA
2 110 (8.11%) ISO/IEC 27001
3 74 (5.46%) NIST
4 37 (2.73%) Cyber Essentials
5 29 (2.14%) GDPR
6 21 (1.55%) PCI DSS
7 20 (1.47%) JSP 440
8 16 (1.18%) QA
9 15 (1.11%) GRC
10 12 (0.88%) PMO
11 10 (0.74%) Accessibility
12 9 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 8 (0.59%) Cyber Essentials PLUS
13 8 (0.59%) HIPAA
14 7 (0.52%) ISO 22301
15 6 (0.44%) ISO 9001
15 6 (0.44%) NIST 800
15 6 (0.44%) SOC 2
16 4 (0.29%) HMG Security Policy Framework
16 4 (0.29%) NCSC
System Software
1 272 (20.06%) Active Directory
2 73 (5.38%) VMware Infrastructure
3 70 (5.16%) Hyper-V
4 44 (3.24%) Oracle RAC
5 41 (3.02%) vSphere
6 18 (1.33%) Docker
7 13 (0.96%) VMware ESXi
8 12 (0.88%) Firmware
8 12 (0.88%) Virtual Machines
9 8 (0.59%) Virtual Desktop
10 6 (0.44%) VMware NSX
11 2 (0.15%) Terminal Services
11 2 (0.15%) VMware Workstation
12 1 (0.074%) BitLocker
12 1 (0.074%) NFS
12 1 (0.074%) Virtual Servers
Systems Management
1 63 (4.65%) SCCM
2 52 (3.83%) Microsoft Intune
3 46 (3.39%) Data Guard
4 44 (3.24%) Oracle RMAN
5 34 (2.51%) Single Sign-On
6 30 (2.21%) Terraform
7 29 (2.14%) OpenSSO
8 26 (1.92%) vCenter Server
9 17 (1.25%) Ansible
9 17 (1.25%) Kubernetes
10 12 (0.88%) QRadar
11 11 (0.81%) SCOM
12 8 (0.59%) WSUS
13 7 (0.52%) NetBackup
14 6 (0.44%) Cisco Prime
14 6 (0.44%) NetCrunch
14 6 (0.44%) VxRail
15 5 (0.37%) Grafana
15 5 (0.37%) Kibana
15 5 (0.37%) Suricata
Vendors
1 435 (32.08%) Microsoft
2 138 (10.18%) Cisco
3 137 (10.10%) VMware
4 127 (9.37%) ServiceNow
5 117 (8.63%) Oracle
6 98 (7.23%) Remedy
7 52 (3.83%) Dell
8 44 (3.24%) Sun
9 43 (3.17%) Citrix
10 40 (2.95%) SAP
11 35 (2.58%) SolarWinds
12 32 (2.36%) Splunk
13 24 (1.77%) HP
13 24 (1.77%) Tanium
13 24 (1.77%) Tripwire
14 22 (1.62%) Meraki
14 22 (1.62%) Palo Alto
15 21 (1.55%) Mitel
16 18 (1.33%) BMC
17 16 (1.18%) Google