Incident Management Jobs

Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 216 240 291
Rank change year-on-year +24 +51 -1
Permanent jobs citing Incident Management 1,386 1,450 2,424
As % of all permanent jobs advertised in the UK 1.32% 1.53% 1.44%
As % of the Processes & Methodologies category 1.58% 1.60% 1.50%
Number of salaries quoted 989 922 1,703
10th Percentile £28,750 £27,000 £24,770
25th Percentile £32,500 £36,250 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £68,750 £71,652 £63,750
90th Percentile £87,500 £87,500 £80,000
UK excluding London median annual salary £43,500 £45,000 £42,500
% change year-on-year -3.33% +5.88% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 87,829 90,354 161,874
As % of all permanent jobs advertised in the UK 83.68% 95.46% 95.93%
Number of salaries quoted 61,251 54,292 82,971
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,800 £60,000
Median % change year-on-year -9.54% +1.33% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 1 June 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +17 1,210 £50,000 -7.41% 284
UK excluding London -4 980 £43,500 -3.33% 200
Work from Home -25 455 £52,500 -8.30% 126
London +85 368 £70,000 +7.69% 85
North of England -8 269 £42,500 -10.53% 40
South East -6 233 £45,000 -5.26% 63
South West +48 155 £50,000 +38.89% 16
North West -6 124 £45,000 -10.00% 18
Midlands -2 115 £53,250 +42.00% 44
West Midlands +2 91 £48,750 -7.14% 31
Yorkshire -21 90 £44,000 -2.22% 19
Wales +9 65 £55,000 +100.00% 5
East of England -28 61 £32,000 -41.82% 25
North East +18 55 £32,500 -18.75% 5
Scotland -47 52 £50,000 -15.90% 12
Northern Ireland +43 24 £35,000 - 1
East Midlands -27 23 £64,500 +98.46% 13
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (5.27%) Microsoft Exchange
2 69 (4.98%) WebLogic
3 59 (4.26%) SharePoint
4 43 (3.10%) Oracle Service Bus
5 22 (1.59%) SAS
6 16 (1.15%) Skype for Business
7 10 (0.72%) Confluence
8 9 (0.65%) IIS
9 4 (0.29%) CMS
10 3 (0.22%) IBM Notes
10 3 (0.22%) nginx
10 3 (0.22%) WordPress
11 2 (0.14%) Apache
11 2 (0.14%) Liferay
11 2 (0.14%) Magnolia
11 2 (0.14%) Sitecore CMS
12 1 (0.072%) Exchange Server 2013
12 1 (0.072%) Oracle Spatial
12 1 (0.072%) Oracle Workflow
Applications
1 134 (9.67%) Microsoft Office
2 84 (6.06%) Microsoft Excel
3 54 (3.90%) MS Visio
4 18 (1.30%) Microsoft PowerPoint
5 5 (0.36%) Microsoft Project
6 2 (0.14%) Adobe Creative Suite
6 2 (0.14%) Spreadsheet
7 1 (0.072%) Chatbot
Business Applications
1 61 (4.40%) Remedy ITSM
2 11 (0.79%) Dynamics CRM
3 9 (0.65%) SAP S/4HANA
4 7 (0.51%) Elite 3E
5 5 (0.36%) Fidessa
5 5 (0.36%) Oracle ERP
5 5 (0.36%) Workday HCM
6 4 (0.29%) Dynamics NAV
7 3 (0.22%) Endur
7 3 (0.22%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.14%) iTrent
8 2 (0.14%) NetSuite
8 2 (0.14%) Oracle EBS
8 2 (0.14%) SAP PP
8 2 (0.14%) SAP SCM
8 2 (0.14%) SAP WM
9 1 (0.072%) Carpe Diem
9 1 (0.072%) SAP Payroll
Cloud Services
1 316 (22.80%) Azure
2 257 (18.54%) Microsoft 365
3 112 (8.08%) AWS
4 58 (4.18%) Entra ID
5 48 (3.46%) SaaS
6 31 (2.24%) PaaS
7 28 (2.02%) Power Platform
8 24 (1.73%) Azure DevOps
8 24 (1.73%) IaaS
9 23 (1.66%) Serverless
10 20 (1.44%) Azure Functions
11 19 (1.37%) GCP
12 18 (1.30%) Azure Data Factory
13 17 (1.23%) Cloud Computing
14 16 (1.15%) Azure Monitor
15 15 (1.08%) Azure Logic Apps
15 15 (1.08%) Azure Storage
15 15 (1.08%) Mimecast
16 14 (1.01%) Azure Service Bus
17 13 (0.94%) PowerApps
Communications & Networking
1 164 (11.83%) Firewall
2 92 (6.64%) DNS
3 77 (5.56%) Network Security
4 60 (4.33%) LAN
5 51 (3.68%) DHCP
5 51 (3.68%) WAN
6 45 (3.25%) VPN
7 44 (3.17%) SAN
7 44 (3.17%) Wireless
8 41 (2.96%) TCP/IP
9 28 (2.02%) Wi-Fi
10 22 (1.59%) Internet
10 22 (1.59%) Intrusion Detection
11 21 (1.52%) VoIP
12 19 (1.37%) Remote Desktop
13 17 (1.23%) SD-WAN
14 15 (1.08%) MPLS
15 14 (1.01%) IP Telephony
16 12 (0.87%) VLAN
17 10 (0.72%) Cisco ASA
Database & Business Intelligence
1 64 (4.62%) SQL Server
2 53 (3.82%) Oracle Database
3 43 (3.10%) Oracle Database 10g
3 43 (3.10%) Oracle Database 11g
3 43 (3.10%) VLDB
4 30 (2.16%) MySQL
5 26 (1.88%) Elasticsearch
6 23 (1.66%) RDBMS
6 23 (1.66%) Relational Database
7 16 (1.15%) Power BI
8 14 (1.01%) Amazon RDS
9 11 (0.79%) Azure SQL Database
10 9 (0.65%) SQL Server Integration Services
11 7 (0.51%) Redis
12 3 (0.22%) PostgreSQL
12 3 (0.22%) SAP HANA
12 3 (0.22%) SQL Server Reporting Services
13 2 (0.14%) Crystal Reports
13 2 (0.14%) DB2
13 2 (0.14%) DTS
Development Applications
1 52 (3.75%) JIRA
2 8 (0.58%) GitLab
3 7 (0.51%) Jenkins
4 5 (0.36%) Git
4 5 (0.36%) HP UFT
4 5 (0.36%) JMeter
4 5 (0.36%) LoadRunner
4 5 (0.36%) MSTest
4 5 (0.36%) Postman
4 5 (0.36%) Selenium
4 5 (0.36%) Team Foundation Server
5 3 (0.22%) Burp Suite
5 3 (0.22%) Metasploit
5 3 (0.22%) Sonatype Nexus
5 3 (0.22%) sqlmap
6 2 (0.14%) Bower
6 2 (0.14%) git-flow
6 2 (0.14%) gulp
6 2 (0.14%) Moq
6 2 (0.14%) Visual Studio
General
1 500 (36.08%) Social Skills
2 286 (20.63%) Finance
3 275 (19.84%) Analytical Skills
4 65 (4.69%) Organisational Skills
5 63 (4.55%) Law
6 62 (4.47%) Telecoms
7 57 (4.11%) Military
8 54 (3.90%) Legal
9 48 (3.46%) Banking
10 47 (3.39%) Public Sector
11 39 (2.81%) Retail
12 37 (2.67%) Inclusion and Diversity
13 33 (2.38%) Manufacturing
14 27 (1.95%) Marketing
15 25 (1.80%) Police
16 24 (1.73%) Documentation Skills
16 24 (1.73%) Presentation Skills
17 23 (1.66%) Electronics
18 14 (1.01%) Financial Institution
18 14 (1.01%) Influencing Skills
Job Titles
1 393 (28.35%) Analyst
2 172 (12.41%) Support Analyst
3 152 (10.97%) Senior
4 117 (8.44%) Applications Support
5 116 (8.37%) Lead
6 107 (7.72%) Support Engineer
7 100 (7.22%) Service Manager
8 97 (7.00%) IT Support
9 90 (6.49%) Applications Support Analyst
10 85 (6.13%) Security Analyst
11 82 (5.92%) Service Analyst
12 77 (5.56%) IT Analyst
13 76 (5.48%) Incident Manager
14 73 (5.27%) Consultant
14 73 (5.27%) Senior Analyst
15 69 (4.98%) Service Desk Analyst
16 62 (4.47%) IT Engineer
17 60 (4.33%) Team Leader
18 59 (4.26%) Infrastructure Engineer
19 58 (4.18%) Security Consultant
Libraries, Frameworks & Software Standards
1 42 (3.03%) .NET
2 36 (2.60%) CSS
3 29 (2.09%) Elastic Stack
3 29 (2.09%) Web Services
4 28 (2.02%) HTML
4 28 (2.02%) Spring
5 26 (1.88%) J2EE
5 26 (1.88%) Java EE
6 25 (1.80%) FIX Protocol
7 24 (1.73%) AngularJS
8 22 (1.59%) Twitter Bootstrap
9 21 (1.52%) .NET Framework
10 7 (0.51%) ARM Templates
10 7 (0.51%) JSON
10 7 (0.51%) Node.js
11 6 (0.43%) ASP.NET
11 6 (0.43%) Middleware
11 6 (0.43%) Oracle Fusion
11 6 (0.43%) XML
12 5 (0.36%) WebdriverIO
Miscellaneous
1 157 (11.33%) Management Information System
2 69 (4.98%) Data Centre
3 45 (3.25%) Security Operations Centre
4 36 (2.60%) Cyber Kill Chain
5 35 (2.53%) Driving Licence
6 32 (2.31%) Self-Motivation
7 30 (2.16%) Enterprise Storage
8 29 (2.09%) Onboarding
8 29 (2.09%) Security Posture
9 28 (2.02%) CMDB
9 28 (2.02%) Cyber Threat
10 24 (1.73%) Cyber Defence
10 24 (1.73%) Legacy Systems
11 14 (1.01%) Analytical Mindset
11 14 (1.01%) Hybrid Cloud
11 14 (1.01%) Public Cloud
12 13 (0.94%) Cyberattack
13 12 (0.87%) Cloud Native
13 12 (0.87%) Foreign Exchange (FX)
13 12 (0.87%) Product Ownership
Operating Systems
1 362 (26.12%) Windows
2 166 (11.98%) Linux
3 129 (9.31%) Unix
4 122 (8.80%) Windows Server
5 84 (6.06%) Windows 10
6 44 (3.17%) Solaris
7 27 (1.95%) Windows Server 2016
8 23 (1.66%) Windows Server 2019
9 21 (1.52%) Mac OS X
10 19 (1.37%) Apple iOS
11 15 (1.08%) Android
12 10 (0.72%) Windows Server 2003
13 8 (0.58%) CentOS
13 8 (0.58%) Ubuntu
13 8 (0.58%) Windows 7
14 5 (0.36%) Kali Linux
14 5 (0.36%) Windows Server 2012
15 3 (0.22%) Amazon Linux
15 3 (0.22%) Mac OS
15 3 (0.22%) Windows 8
Processes & Methodologies
1 513 (37.01%) ITIL
2 341 (24.60%) Problem-Solving
3 304 (21.93%) Service Management
4 271 (19.55%) Change Management
5 255 (18.40%) Cybersecurity
6 222 (16.02%) Problem Management
7 213 (15.37%) Customer Service
8 212 (15.30%) ITSM
9 201 (14.50%) Service Delivery
10 193 (13.92%) Incident Response
10 193 (13.92%) Information Security
11 168 (12.12%) Continuous Improvement
12 154 (11.11%) Security Operations
13 150 (10.82%) Actionable Insight
14 135 (9.74%) Root Cause Analysis
15 131 (9.45%) Mentoring
16 122 (8.80%) SIEM
17 113 (8.15%) Major Incident Management
18 100 (7.22%) Infrastructure Engineering
19 97 (7.00%) Process Improvement
Programming Languages
1 148 (10.68%) SQL
2 101 (7.29%) PowerShell
3 63 (4.55%) Python
4 53 (3.82%) Java
5 52 (3.75%) PL/SQL
6 38 (2.74%) C#
7 33 (2.38%) JavaScript
8 31 (2.24%) Bash
9 28 (2.02%) Shell Script
10 13 (0.94%) VBA
11 12 (0.87%) MATLAB
11 12 (0.87%) VB.NET
12 9 (0.65%) T-SQL
13 5 (0.36%) Perl
13 5 (0.36%) Ruby
14 4 (0.29%) C++
14 4 (0.29%) VB
15 2 (0.14%) C
15 2 (0.14%) PHP
15 2 (0.14%) XAML
Qualifications
1 242 (17.46%) Degree
1 242 (17.46%) Security Cleared
2 168 (12.12%) SC Cleared
3 129 (9.31%) CISSP
4 90 (6.49%) CISM
5 73 (5.27%) DV Cleared
6 71 (5.12%) ITIL Certification
7 64 (4.62%) Microsoft Certification
8 57 (4.11%) Azure Certification
9 50 (3.61%) Cisco Certification
10 45 (3.25%) CISA
11 37 (2.67%) Computer Science Degree
12 30 (2.16%) CCNP
13 28 (2.02%) CCNA
14 25 (1.80%) ITIL Foundation Certificate
15 24 (1.73%) CRISC
16 21 (1.52%) ISO 27001 Lead Auditor
17 17 (1.23%) AWS Certification
18 16 (1.15%) A+ Certification
18 16 (1.15%) MCSE
Quality Assurance & Compliance
1 243 (17.53%) SLA
2 114 (8.23%) ISO/IEC 27001
3 83 (5.99%) NIST
4 39 (2.81%) Cyber Essentials
5 32 (2.31%) GDPR
6 23 (1.66%) PCI DSS
7 20 (1.44%) JSP 440
8 18 (1.30%) GRC
9 15 (1.08%) QA
10 14 (1.01%) PMO
11 10 (0.72%) Accessibility
11 10 (0.72%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 8 (0.58%) Cyber Essentials PLUS
12 8 (0.58%) HIPAA
12 8 (0.58%) NIST 800
13 7 (0.51%) SOC 2
14 6 (0.43%) ISO 9001
14 6 (0.43%) NCSC
15 4 (0.29%) HMG Security Policy Framework
15 4 (0.29%) ISO 22301
System Software
1 269 (19.41%) Active Directory
2 72 (5.19%) VMware Infrastructure
3 69 (4.98%) Hyper-V
4 47 (3.39%) vSphere
5 43 (3.10%) Oracle RAC
6 18 (1.30%) Docker
7 13 (0.94%) Virtual Machines
8 12 (0.87%) Firmware
9 10 (0.72%) Virtual Desktop
10 8 (0.58%) VMware ESXi
11 6 (0.43%) VMware NSX
12 3 (0.22%) Virtual Servers
13 2 (0.14%) Microsoft Virtual Server
13 2 (0.14%) Terminal Services
13 2 (0.14%) VMware Workstation
14 1 (0.072%) BitLocker
14 1 (0.072%) NFS
Systems Management
1 62 (4.47%) SCCM
2 52 (3.75%) Microsoft Intune
3 45 (3.25%) Data Guard
4 43 (3.10%) Oracle RMAN
5 31 (2.24%) Single Sign-On
5 31 (2.24%) Terraform
6 26 (1.88%) OpenSSO
7 21 (1.52%) vCenter Server
8 18 (1.30%) Ansible
9 17 (1.23%) Kubernetes
10 12 (0.87%) QRadar
10 12 (0.87%) SCOM
11 8 (0.58%) WSUS
12 7 (0.51%) Grafana
12 7 (0.51%) NetBackup
13 6 (0.43%) Cisco Prime
13 6 (0.43%) Kibana
13 6 (0.43%) NetCrunch
13 6 (0.43%) VxRail
14 5 (0.36%) Suricata
Vendors
1 450 (32.47%) Microsoft
2 142 (10.25%) Cisco
3 141 (10.17%) VMware
4 126 (9.09%) ServiceNow
5 118 (8.51%) Oracle
6 97 (7.00%) Remedy
7 53 (3.82%) Dell
8 43 (3.10%) Citrix
8 43 (3.10%) Sun
9 40 (2.89%) SolarWinds
10 38 (2.74%) SAP
11 33 (2.38%) Splunk
12 29 (2.09%) Tanium
13 28 (2.02%) Tripwire
14 24 (1.73%) Palo Alto
15 23 (1.66%) HP
16 21 (1.52%) BMC
16 21 (1.52%) Meraki
16 21 (1.52%) Mitel
17 17 (1.23%) Google