IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 246 407 628
Rank change year-on-year +161 +221 -198
Permanent jobs requiring an IT Support Engineer 1,166 821 736
As % of all permanent jobs advertised in the UK 1.19% 0.79% 0.47%
As % of the Job Titles category 1.25% 0.86% 0.49%
Number of salaries quoted 1,077 623 681
10th Percentile £23,000 £25,000 £22,500
25th Percentile £25,750 £26,250 £26,000
Median annual salary (50th Percentile) £30,000 £32,500 £31,000
Median % change year-on-year -7.69% +4.84% +5.08%
75th Percentile £36,000 £37,000 £36,000
90th Percentile £43,000 £43,750 £43,750
UK excluding London median annual salary £29,625 £30,000 £30,000
% change year-on-year -1.25% - +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,044 95,188 149,713
% of permanent jobs with a recognized job title 94.61% 91.52% 96.08%
Number of salaries quoted 66,821 59,863 85,291
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,750 £60,000 £60,000
Median % change year-on-year -12.08% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 29 April 2024.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +158 1,075 £30,000 -7.69% 181
UK excluding London +126 1,035 £29,625 -1.25% 156
South East +119 287 £30,000 - 37
Work from Home +112 237 £32,500 - 39
North of England +56 197 £28,500 -5.00% 30
Midlands +95 179 £28,500 +3.64% 35
South West +16 147 £30,000 -3.23% 27
East of England +66 146 £29,500 -5.98% 17
London +34 119 £34,000 -5.88% 32
West Midlands +93 109 £28,500 +5.56% 15
North West +31 96 £26,000 -25.71% 15
Yorkshire +64 67 £30,000 +9.09% 12
East Midlands +18 65 £30,000 +9.09% 20
Scotland -42 38 £27,500 - 5
Wales +46 37 £27,500 -12.00% 6
North East +21 34 £32,500 -0.76% 3
Northern Ireland +29 4 £30,000 -11.11% 1

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 April 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 743 (63.72%) Windows
2 708 (60.72%) Microsoft 365
3 627 (53.77%) Microsoft
4 564 (48.37%) Active Directory
5 414 (35.51%) Azure
6 401 (34.39%) Social Skills
7 353 (30.27%) Windows Server
8 277 (23.76%) Customer Service
9 273 (23.41%) Firewall
10 235 (20.15%) Microsoft Exchange
11 232 (19.90%) Windows 10
12 215 (18.44%) Problem-Solving
13 208 (17.84%) Microsoft Office
14 196 (16.81%) VMware
15 174 (14.92%) ITIL
16 165 (14.15%) SharePoint
17 159 (13.64%) Hyper-V
18 157 (13.46%) Entra ID
19 140 (12.01%) VMware Infrastructure
20 138 (11.84%) Microsoft Intune
21 126 (10.81%) DNS
22 111 (9.52%) Driving Licence
23 107 (9.18%) SQL
23 107 (9.18%) Wi-Fi
24 101 (8.66%) DHCP
25 100 (8.58%) Degree
26 96 (8.23%) SQL Server
27 95 (8.15%) Linux
27 95 (8.15%) Citrix
28 90 (7.72%) VPN

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 235 (20.15%) Microsoft Exchange
2 165 (14.15%) SharePoint
3 17 (1.46%) Exchange Server 2013
4 12 (1.03%) Confluence
5 11 (0.94%) Exchange Server 2010
6 9 (0.77%) Exchange Server 2007
7 6 (0.51%) Exchange Server 2000
8 5 (0.43%) IIS
9 4 (0.34%) Jupyter
10 3 (0.26%) SAS
10 3 (0.26%) WordPress
11 2 (0.17%) Blackberry Enterprise Server
11 2 (0.17%) CMS
11 2 (0.17%) Exchange Server 2003
11 2 (0.17%) Skype for Business
12 1 (0.086%) Apache
12 1 (0.086%) Site Server
12 1 (0.086%) Tomcat
Applications
1 208 (17.84%) Microsoft Office
2 42 (3.60%) Microsoft Excel
3 7 (0.60%) Spreadsheet
4 4 (0.34%) Microsoft Project
5 3 (0.26%) SPSS
6 1 (0.086%) AutoCAD
6 1 (0.086%) Microsoft PowerPoint
Business Applications
1 5 (0.43%) Sage X3
2 2 (0.17%) Carpe Diem
2 2 (0.17%) Oracle Receivables
2 2 (0.17%) Remedy ITSM
3 1 (0.086%) Dynamics AX
3 1 (0.086%) Elite 3E
3 1 (0.086%) SAP ERP
Cloud Services
1 708 (60.72%) Microsoft 365
2 414 (35.51%) Azure
3 157 (13.46%) Entra ID
4 55 (4.72%) AWS
5 44 (3.77%) OneDrive
6 20 (1.72%) Google Workspace
7 19 (1.63%) Mimecast
8 9 (0.77%) Amazon EC2
9 7 (0.60%) Serverless
10 6 (0.51%) WhatsApp
11 5 (0.43%) Cloud Computing
11 5 (0.43%) IaaS
11 5 (0.43%) iTunes
12 4 (0.34%) PaaS
12 4 (0.34%) Power Platform
12 4 (0.34%) Rubrik
12 4 (0.34%) SaaS
13 3 (0.26%) Dropbox
13 3 (0.26%) GCP
14 2 (0.17%) OpenDNS
Communications & Networking
1 273 (23.41%) Firewall
2 126 (10.81%) DNS
3 107 (9.18%) Wi-Fi
4 101 (8.66%) DHCP
5 90 (7.72%) VPN
6 85 (7.29%) Wireless
7 83 (7.12%) VoIP
8 76 (6.52%) TCP/IP
9 66 (5.66%) WAN
10 58 (4.97%) SAN
11 57 (4.89%) VLAN
12 56 (4.80%) LAN
13 34 (2.92%) Internet
14 27 (2.32%) Remote Desktop
15 18 (1.54%) NAS
16 17 (1.46%) Network Security
17 16 (1.37%) Unified Communications
18 12 (1.03%) SSL
19 11 (0.94%) Broadband
20 10 (0.86%) PBX
Database & Business Intelligence
1 96 (8.23%) SQL Server
2 36 (3.09%) Amazon RDS
3 18 (1.54%) MySQL
4 8 (0.69%) MariaDB
5 4 (0.34%) DB2
5 4 (0.34%) Metabase
6 3 (0.26%) Big Data
6 3 (0.26%) EDRMS
6 3 (0.26%) Power BI
7 2 (0.17%) Crystal Reports
7 2 (0.17%) MongoDB
7 2 (0.17%) Oracle Reports
8 1 (0.086%) Electronic Patient Records
8 1 (0.086%) SAP HANA
Development Applications
1 25 (2.14%) JIRA
2 4 (0.34%) Visual Studio Code
3 2 (0.17%) MSI
3 2 (0.17%) Visual Studio
4 1 (0.086%) Atlassian Bamboo
4 1 (0.086%) Bitbucket
4 1 (0.086%) Jenkins
General
1 401 (34.39%) Social Skills
2 79 (6.78%) Organisational Skills
3 62 (5.32%) Finance
4 51 (4.37%) Law
5 50 (4.29%) Analytical Skills
6 49 (4.20%) Telecoms
7 37 (3.17%) Inclusion and Diversity
8 33 (2.83%) Legal
9 31 (2.66%) Manufacturing
10 29 (2.49%) Retail
11 18 (1.54%) Documentation Skills
11 18 (1.54%) Games
12 16 (1.37%) Banking
12 16 (1.37%) Marketing
13 11 (0.94%) Back Office
14 9 (0.77%) Advertising
15 7 (0.60%) Public Sector
16 2 (0.17%) French Language
16 2 (0.17%) Military
16 2 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.69%) ADSI
1 8 (0.69%) LDAP
2 5 (0.43%) Kafka
3 4 (0.34%) Cocoa
4 3 (0.26%) .NET
4 3 (0.26%) LAMP
5 2 (0.17%) CSS
5 2 (0.17%) HTML
5 2 (0.17%) V-Ray
6 1 (0.086%) EDI
6 1 (0.086%) RESTEasy
6 1 (0.086%) SAML
Miscellaneous
1 111 (9.52%) Driving Licence
2 42 (3.60%) Self-Motivation
3 36 (3.09%) Replication
4 25 (2.14%) EPoS
5 23 (1.97%) Enterprise Storage
5 23 (1.97%) Fat Client
5 23 (1.97%) Management Information System
5 23 (1.97%) Thin Client
6 20 (1.72%) Data Centre
7 17 (1.46%) Video Conferencing
8 16 (1.37%) CCTV
8 16 (1.37%) iPad
8 16 (1.37%) Onboarding
9 13 (1.11%) Social Media
10 10 (0.86%) iPhone
11 8 (0.69%) Client/Server
11 8 (0.69%) Public Cloud
12 7 (0.60%) Life Science
13 6 (0.51%) Apple TV
13 6 (0.51%) Smartphone
Operating Systems
1 743 (63.72%) Windows
2 353 (30.27%) Windows Server
3 232 (19.90%) Windows 10
4 95 (8.15%) Linux
5 74 (6.35%) Mac OS
6 69 (5.92%) Windows Server 2016
7 56 (4.80%) Android
7 56 (4.80%) Windows Server 2019
8 54 (4.63%) Windows Server 2012
9 48 (4.12%) Apple iOS
10 30 (2.57%) Windows 7
11 20 (1.72%) Mac OS X
12 18 (1.54%) Windows Server 2008
13 13 (1.11%) Windows 8
14 9 (0.77%) Unix
15 7 (0.60%) CentOS
16 5 (0.43%) Windows Server 2003
17 4 (0.34%) Debian
18 3 (0.26%) Red Hat Enterprise Linux
18 3 (0.26%) VMS
Processes & Methodologies
1 277 (23.76%) Customer Service
2 215 (18.44%) Problem-Solving
3 174 (14.92%) ITIL
4 79 (6.78%) Cybersecurity
5 71 (6.09%) Infrastructure Engineering
6 59 (5.06%) Service Delivery
7 51 (4.37%) Project Delivery
8 41 (3.52%) Incident Management
9 39 (3.34%) Continuous Improvement
10 38 (3.26%) Asset Management
11 37 (3.17%) Agile
11 37 (3.17%) Remote Monitoring and Management
12 35 (3.00%) Change Management
12 35 (3.00%) Project Planning
13 34 (2.92%) Migration
14 32 (2.74%) Time Management
15 31 (2.66%) Disaster Recovery
16 28 (2.40%) Service Management
17 26 (2.23%) Customer Experience
18 23 (1.97%) ERP
Programming Languages
1 107 (9.18%) SQL
2 67 (5.75%) PowerShell
3 9 (0.77%) Python
4 8 (0.69%) Bash
5 7 (0.60%) PHP
6 5 (0.43%) Java
6 5 (0.43%) VB
7 2 (0.17%) C++
8 1 (0.086%) C#
8 1 (0.086%) Perl
Qualifications
1 100 (8.58%) Degree
2 86 (7.38%) Microsoft Certification
3 47 (4.03%) DBS Check
4 40 (3.43%) Cisco Certification
5 39 (3.34%) CCNA
6 33 (2.83%) Network+ Certification
7 26 (2.23%) Azure Certification
8 22 (1.89%) A+ Certification
9 18 (1.54%) MCSE
10 16 (1.37%) MCP
11 11 (0.94%) CompTIA Security+
12 10 (0.86%) MCSA
12 10 (0.86%) Security Cleared
13 9 (0.77%) ITIL Certification
14 7 (0.60%) ITIL Foundation Certificate
15 6 (0.51%) SC Cleared
16 5 (0.43%) DV Cleared
17 3 (0.26%) Computer Science Degree
18 2 (0.17%) MCITP
18 2 (0.17%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 83 (7.12%) SLA
2 30 (2.57%) GDPR
3 15 (1.29%) Cyber Essentials
4 11 (0.94%) ISO/IEC 27001
5 2 (0.17%) NIST
6 1 (0.086%) Cyber Essentials PLUS
6 1 (0.086%) PCI DSS
System Software
1 564 (48.37%) Active Directory
2 159 (13.64%) Hyper-V
3 140 (12.01%) VMware Infrastructure
4 28 (2.40%) VMware ESXi
5 21 (1.80%) Virtual Desktop
6 12 (1.03%) vSphere
7 10 (0.86%) Virtual Machines
8 9 (0.77%) Terminal Services
9 8 (0.69%) Docker
10 6 (0.51%) Virtual Servers
11 4 (0.34%) Citrix Hypervisor
11 4 (0.34%) Firmware
12 3 (0.26%) XenApp
13 2 (0.17%) pfSense
13 2 (0.17%) VMware Workstation
14 1 (0.086%) BitLocker
14 1 (0.086%) Microsoft App-V
14 1 (0.086%) NFS
14 1 (0.086%) Terminal Server
14 1 (0.086%) Xen
Systems Management
1 138 (11.84%) Microsoft Intune
2 58 (4.97%) SCCM
3 13 (1.11%) Cisco CUCM
3 13 (1.11%) ServiceCenter
4 10 (0.86%) Jamf Pro
5 6 (0.51%) Kubernetes
5 6 (0.51%) Opsgenie
6 5 (0.43%) WSUS
7 4 (0.34%) Backup Exec
8 3 (0.26%) Active Directory Federation Services
8 3 (0.26%) FortiGate
8 3 (0.26%) NetCrunch
9 2 (0.17%) Grafana
9 2 (0.17%) Prometheus
9 2 (0.17%) Single Sign-On
9 2 (0.17%) vCenter Server
10 1 (0.086%) Autotask
10 1 (0.086%) Failover Clustering
10 1 (0.086%) Microsoft Clustering
10 1 (0.086%) Progress Chef
Vendors
1 627 (53.77%) Microsoft
2 196 (16.81%) VMware
3 95 (8.15%) Citrix
4 81 (6.95%) Cisco
5 77 (6.60%) Veeam
6 76 (6.52%) Apple
7 49 (4.20%) Sophos
8 45 (3.86%) HP
9 30 (2.57%) Meraki
10 27 (2.32%) ConnectWise
10 27 (2.32%) Draytek
11 23 (1.97%) Barracuda Networks
11 23 (1.97%) Google
12 19 (1.63%) Aruba
13 16 (1.37%) Dell
13 16 (1.37%) Fortinet
13 16 (1.37%) Palo Alto
14 13 (1.11%) WatchGuard
15 12 (1.03%) Mitel
16 10 (0.86%) Acronis