ITIL Certification
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 578 471 627
Rank change year-on-year -107 +156 -129
Permanent jobs citing ITIL Certification 346 647 721
As % of all permanent jobs advertised in the UK 0.35% 0.62% 0.47%
As % of the Qualifications category 1.27% 1.90% 1.73%
Number of salaries quoted 270 481 538
10th Percentile £29,440 £27,250 £28,000
25th Percentile £39,000 £31,350 £39,000
Median annual salary (50th Percentile) £51,250 £47,500 £50,000
Median % change year-on-year +7.89% -5.00% +11.11%
75th Percentile £66,188 £67,500 £63,750
90th Percentile £87,500 £85,000 £76,000
UK excluding London median annual salary £45,000 £41,500 £45,000
% change year-on-year +8.43% -7.78% +5.88%

All Academic and Professional Certifications
UK

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

Permanent vacancies requiring academic qualifications or professional certifications 27,308 34,050 41,646
As % of all permanent jobs advertised in the UK 27.84% 32.73% 26.99%
Number of salaries quoted 17,248 15,235 18,977
10th Percentile £28,250 £31,250 £31,000
25th Percentile £38,500 £41,803 £41,250
Median annual salary (50th Percentile) £54,000 £58,000 £55,000
Median % change year-on-year -6.90% +5.45% -
75th Percentile £71,000 £77,500 £73,750
90th Percentile £87,500 £95,000 £92,500
UK excluding London median annual salary £50,000 £50,500 £50,000
% change year-on-year -0.99% +1.00% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 28 April 2024.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -65 325 £52,525 +10.58% 60
UK excluding London -105 221 £45,000 +8.43% 39
Work from Home -15 114 £53,150 +11.89% 38
London -3 110 £60,500 -6.92% 21
North of England +20 64 £44,000 +10.00% 12
South East -44 46 £46,500 +6.90% 9
South West -7 41 £53,750 +64.37% 1
Midlands -34 35 £56,500 +73.85% 11
Yorkshire +96 33 £55,000 +57.14% 4
West Midlands -6 29 £56,500 +73.85% 9
North West -6 26 £34,000 -28.42% 5
East of England +8 23 £29,000 -31.76% 4
Scotland -64 10 £42,500 +6.93% 1
East Midlands -13 6 £57,500 +63.28% 2
North East -1 5 £40,000 +50.94% 3
Wales +12 4 £27,000 -12.90% 2

ITIL Certification
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (15.90%) Microsoft Exchange
2 44 (12.72%) SharePoint
3 7 (2.02%) Confluence
4 1 (0.29%) BizTalk Server
4 1 (0.29%) OpenStack
Applications
1 64 (18.50%) Microsoft Office
2 29 (8.38%) Microsoft Excel
3 15 (4.34%) Microsoft PowerPoint
4 12 (3.47%) MS Visio
5 5 (1.45%) Spreadsheet
Business Applications
1 6 (1.73%) Dynamics CRM
2 4 (1.16%) Oracle EBS
3 3 (0.87%) SAP Business One
4 1 (0.29%) Dynamics NAV
4 1 (0.29%) Oracle ERP
4 1 (0.29%) Remedy ITSM
Cloud Services
1 111 (32.08%) Microsoft 365
2 59 (17.05%) Azure
3 31 (8.96%) Power Platform
4 23 (6.65%) OneDrive
5 18 (5.20%) AWS
6 15 (4.34%) Entra ID
7 13 (3.76%) IaaS
7 13 (3.76%) Power Automate
7 13 (3.76%) PowerApps
7 13 (3.76%) ShareGate
8 12 (3.47%) SaaS
9 11 (3.18%) GCP
10 7 (2.02%) PaaS
11 6 (1.73%) Azure Sentinel
11 6 (1.73%) Snowflake
12 4 (1.16%) Mimecast
13 3 (0.87%) Google Drive
13 3 (0.87%) Google Workspace
13 3 (0.87%) WhatsApp
14 2 (0.58%) Amazon EKS
Communications & Networking
1 27 (7.80%) SAN
2 24 (6.94%) DNS
3 20 (5.78%) Firewall
4 19 (5.49%) DHCP
4 19 (5.49%) LAN
5 18 (5.20%) Wireless
6 17 (4.91%) VPN
7 15 (4.34%) WAN
8 10 (2.89%) Network Security
9 8 (2.31%) iSCSI
9 8 (2.31%) TCP/IP
10 6 (1.73%) Remote Desktop
10 6 (1.73%) VoIP
11 5 (1.45%) Skype
11 5 (1.45%) Wi-Fi
12 4 (1.16%) OSPF
12 4 (1.16%) WLAN
13 3 (0.87%) Broadband
13 3 (0.87%) Intranet
13 3 (0.87%) SSL
Database & Business Intelligence
1 28 (8.09%) Power BI
2 8 (2.31%) SQL Server Reporting Services
3 5 (1.45%) Relational Database
4 3 (0.87%) Amazon RDS
5 2 (0.58%) Data Warehouse
5 2 (0.58%) SQL Server Integration Services
6 1 (0.29%) Azure SQL Data Warehouse
6 1 (0.29%) PostgreSQL
6 1 (0.29%) SQL Server
Development Applications
1 12 (3.47%) JIRA
2 5 (1.45%) HP UFT
2 5 (1.45%) JMeter
2 5 (1.45%) LoadRunner
2 5 (1.45%) MSTest
2 5 (1.45%) Selenium
2 5 (1.45%) Team Foundation Server
3 1 (0.29%) Jenkins
General
1 178 (51.45%) Social Skills
2 82 (23.70%) Finance
3 47 (13.58%) Analytical Skills
4 35 (10.12%) Organisational Skills
5 21 (6.07%) Inclusion and Diversity
5 21 (6.07%) Retail
6 20 (5.78%) Legal
7 15 (4.34%) Telecoms
8 14 (4.05%) Law
9 11 (3.18%) Pharmaceutical
9 11 (3.18%) Public Sector
10 9 (2.60%) Manufacturing
11 8 (2.31%) Automotive
12 7 (2.02%) Advertising
13 5 (1.45%) Games
13 5 (1.45%) Social Housing
13 5 (1.45%) Spanish Language
14 3 (0.87%) Banking
14 3 (0.87%) Presentation Skills
15 2 (0.58%) Music Industry
Job Titles
1 77 (22.25%) Service Manager
2 54 (15.61%) IT Manager
3 48 (13.87%) Support Engineer
4 46 (13.29%) Analyst
5 37 (10.69%) Delivery Manager
5 37 (10.69%) Service Delivery Manager
6 36 (10.40%) IT Services Manager
7 28 (8.09%) Lead
8 23 (6.65%) Developer
8 23 (6.65%) Service Analyst
9 22 (6.36%) IT Support
10 19 (5.49%) Senior
10 19 (5.49%) Service Desk Analyst
11 16 (4.62%) Infrastructure Engineer
11 16 (4.62%) ITIL Manager
12 15 (4.34%) ITIL Service Manager
13 14 (4.05%) IT Services Delivery Manager
14 13 (3.76%) Service Desk Manager
15 12 (3.47%) Desktop Support
15 12 (3.47%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (2.60%) .NET
2 8 (2.31%) .NET Framework
3 3 (0.87%) Kafka
3 3 (0.87%) LDAP
3 3 (0.87%) ODBC
3 3 (0.87%) REST
3 3 (0.87%) SOAP
4 2 (0.58%) Web Services
5 1 (0.29%) EDI
5 1 (0.29%) Elastic Stack
5 1 (0.29%) OAuth
5 1 (0.29%) SailPoint
5 1 (0.29%) SAML
Miscellaneous
1 29 (8.38%) Management Information System
2 18 (5.20%) Driving Licence
3 13 (3.76%) Data Centre
4 12 (3.47%) Clustering
4 12 (3.47%) CMDB
5 11 (3.18%) Greenfield Project
5 11 (3.18%) Product Ownership
6 8 (2.31%) iPhone
7 6 (1.73%) Onboarding
7 6 (1.73%) Self-Motivation
8 5 (1.45%) Data Protection Act
8 5 (1.45%) Fat Client
8 5 (1.45%) Housing Association
8 5 (1.45%) Public Cloud
8 5 (1.45%) Thin Client
9 4 (1.16%) Team-Oriented Environment
10 3 (0.87%) Algorithms
10 3 (0.87%) Cyber Threat
10 3 (0.87%) TM Forum
11 2 (0.58%) Private Cloud
Operating Systems
1 109 (31.50%) Windows
2 33 (9.54%) Windows Server
3 28 (8.09%) Windows 10
4 20 (5.78%) Linux
5 14 (4.05%) AIX
6 11 (3.18%) Android
7 7 (2.02%) Red Hat Enterprise Linux
7 7 (2.02%) Unix
8 2 (0.58%) Apple iOS
8 2 (0.58%) Mac OS
8 2 (0.58%) Windows Server 2012
8 2 (0.58%) Windows Server 2016
9 1 (0.29%) CentOS
9 1 (0.29%) Ubuntu
9 1 (0.29%) VMS
9 1 (0.29%) Windows Server 2019
Processes & Methodologies
1 346 (100.00%) ITIL
2 101 (29.19%) Service Management
3 97 (28.03%) Problem-Solving
4 94 (27.17%) Service Delivery
5 79 (22.83%) ITSM
6 76 (21.97%) Customer Service
7 72 (20.81%) Incident Management
8 67 (19.36%) Agile
9 55 (15.90%) Change Management
9 55 (15.90%) Continuous Improvement
10 43 (12.43%) Problem Management
11 42 (12.14%) Mentoring
12 38 (10.98%) Stakeholder Management
13 37 (10.69%) Roadmaps
14 36 (10.40%) User Experience
15 35 (10.12%) PRINCE2
16 31 (8.96%) Project Management
17 29 (8.38%) Line Management
18 27 (7.80%) Major Incident Management
19 26 (7.51%) Change Control
Programming Languages
1 29 (8.38%) SQL
2 18 (5.20%) PowerShell
3 12 (3.47%) JavaScript
4 8 (2.31%) C#
4 8 (2.31%) MATLAB
4 8 (2.31%) T-SQL
4 8 (2.31%) VB.NET
4 8 (2.31%) VBA
5 6 (1.73%) Data Analysis Expressions
6 3 (0.87%) Bash
6 3 (0.87%) C
7 1 (0.29%) Java
7 1 (0.29%) Python
Qualifications
1 66 (19.08%) Degree
2 33 (9.54%) Security Cleared
3 27 (7.80%) Microsoft Certification
4 22 (6.36%) SC Cleared
5 18 (5.20%) Computer Science Degree
6 14 (4.05%) Master's Degree
7 12 (3.47%) DBS Check
7 12 (3.47%) MCSE
7 12 (3.47%) PMI Certification
7 12 (3.47%) PMP
8 11 (3.18%) MCP
9 9 (2.60%) A+ Certification
9 9 (2.60%) CCNA
9 9 (2.60%) Cisco Certification
10 6 (1.73%) Azure Certification
10 6 (1.73%) DV Cleared
11 5 (1.45%) ISTQB
11 5 (1.45%) MCITP
12 4 (1.16%) CCNP
13 3 (0.87%) CCIE
Quality Assurance & Compliance
1 56 (16.18%) SLA
2 26 (7.51%) GDPR
3 10 (2.89%) ISO/IEC 27001
4 6 (1.73%) Cyber Essentials
5 5 (1.45%) ISO 22301
5 5 (1.45%) QA
6 4 (1.16%) ISO 9001
7 3 (0.87%) GRC
8 2 (0.58%) Cyber Essentials PLUS
8 2 (0.58%) Data Quality
8 2 (0.58%) ITGC
8 2 (0.58%) PMO
8 2 (0.58%) Sarbanes-Oxley
9 1 (0.29%) NIST
System Software
1 92 (26.59%) Active Directory
2 26 (7.51%) VMware Infrastructure
3 10 (2.89%) Hyper-V
4 9 (2.60%) Virtual Machines
5 5 (1.45%) XenDesktop
6 4 (1.16%) XenApp
7 3 (0.87%) VMware ESXi
7 3 (0.87%) vSphere
8 2 (0.58%) Docker
8 2 (0.58%) Terminal Server
8 2 (0.58%) Virtual Desktop
9 1 (0.29%) KVM
Systems Management
1 23 (6.65%) SCCM
2 12 (3.47%) Backup Exec
2 12 (3.47%) NetBackup
3 8 (2.31%) Microsoft Intune
4 6 (1.73%) Microsoft Data Protection Manager
4 6 (1.73%) SCDPM
5 4 (1.16%) Ansible
5 4 (1.16%) Kubernetes
6 3 (0.87%) Single Sign-On
6 3 (0.87%) WSUS
7 2 (0.58%) Active Directory Federation Services
7 2 (0.58%) Terraform
8 1 (0.29%) Jamf Pro
8 1 (0.29%) Oracle ZFS
8 1 (0.29%) Progress Chef
8 1 (0.29%) Puppet
8 1 (0.29%) SCOM
8 1 (0.29%) SCSM
8 1 (0.29%) SCVMM
8 1 (0.29%) vCenter Server
Vendors
1 138 (39.88%) Microsoft
2 39 (11.27%) ServiceNow
3 29 (8.38%) VMware
4 20 (5.78%) Oracle
5 15 (4.34%) Cisco
5 15 (4.34%) Citrix
5 15 (4.34%) Dell
6 13 (3.76%) Hitachi
6 13 (3.76%) NetApp
7 12 (3.47%) Snow
7 12 (3.47%) Veritas
8 11 (3.18%) Nintex
9 10 (2.89%) IBM
9 10 (2.89%) Remedy
10 9 (2.60%) SAP
11 7 (2.02%) Red Hat
11 7 (2.02%) Sophos
12 6 (1.73%) Apple
12 6 (1.73%) Dell Compellent
12 6 (1.73%) Meraki