ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for permanent job vacancies requiring ITIL skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITIL over the 6 months leading up to 11 May 2025, comparing them to the same period in the previous two years.

6 months to
11 May 2025
Same period 2024 Same period 2023
Rank 61 51 55
Rank change year-on-year -10 +4 +21
Permanent jobs citing ITIL 2,213 4,505 5,392
As % of all permanent jobs advertised in the UK 4.04% 4.54% 5.34%
As % of the Processes & Methodologies category 4.31% 5.30% 5.58%
Number of salaries quoted 1,571 3,537 3,937
10th Percentile £29,000 £27,500 £28,000
25th Percentile £35,875 £34,000 £35,000
Median annual salary (50th Percentile) £50,000 £49,750 £47,500
Median % change year-on-year +0.50% +4.74% -2.06%
75th Percentile £65,000 £63,000 £63,750
90th Percentile £80,000 £76,250 £77,500
UK excluding London median annual salary £45,000 £44,112 £43,500
% change year-on-year +2.01% +1.41% -2.25%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,302 84,920 96,579
As % of all permanent jobs advertised in the UK 93.76% 85.59% 95.61%
Number of salaries quoted 27,015 59,883 56,845
10th Percentile £30,000 £29,008 £34,000
25th Percentile £42,500 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,180
Median % change year-on-year +4.55% -10.10% +1.97%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £98,474 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 11 May 2025.

Salary histogram for ITIL in the UK

ITIL
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 11 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -17 2,069 £50,000 +3.09% 1,442
UK excluding London -14 1,481 £45,000 +2.01% 1,165
Work from Home -24 712 £53,086 -1.77% 607
London -5 661 £60,000 - 512
North of England -40 470 £42,500 - 282
South East -36 330 £50,000 - 367
North West -47 294 £48,306 +11.05% 174
Midlands -21 275 £47,500 +11.76% 167
South West -6 191 £47,500 -5.00% 132
West Midlands -24 177 £51,850 +9.62% 108
Yorkshire -11 138 £33,000 -21.00% 81
East of England -31 136 £37,000 -1.33% 122
East Midlands -1 98 £35,000 +7.69% 52
Scotland +41 54 £45,000 -5.25% 100
North East -11 38 £34,000 -2.86% 31
Wales +9 27 £38,094 -19.80% 27
Northern Ireland +30 5 - - 11
Isle of Man +5 3 £29,000 -42.00% 2

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 203 (9.17%) SharePoint
2 153 (6.91%) Microsoft Exchange
3 75 (3.39%) Oracle Application Server
4 54 (2.44%) IIS
5 40 (1.81%) Confluence
6 14 (0.63%) Apache
7 8 (0.36%) OpenStack
8 6 (0.27%) IBM Domino
8 6 (0.27%) nginx
9 5 (0.23%) Exchange Server 2013
10 4 (0.18%) Tomcat
11 3 (0.14%) BizTalk Server
12 2 (0.090%) Oracle Workflow
12 2 (0.090%) Skype for Business
13 1 (0.045%) Blackberry Enterprise Server
13 1 (0.045%) CMS
13 1 (0.045%) Exchange Server 2010
13 1 (0.045%) NetWeaver
13 1 (0.045%) Office Communications Server
13 1 (0.045%) SharePoint 2010
Applications
1 200 (9.04%) Microsoft Office
2 51 (2.30%) Microsoft Excel
3 41 (1.85%) Microsoft PowerPoint
4 20 (0.90%) Microsoft Project
5 17 (0.77%) MS Visio
6 14 (0.63%) Trello
7 2 (0.090%) Spreadsheet
8 1 (0.045%) 1Password
8 1 (0.045%) Camtasia
8 1 (0.045%) Final Cut Pro
8 1 (0.045%) Oracle Smart View
Business Applications
1 29 (1.31%) Dynamics CRM
2 23 (1.04%) SAP ERP
3 20 (0.90%) SAP S/4HANA
4 16 (0.72%) Remedy ITSM
5 10 (0.45%) Dynamics NAV
5 10 (0.45%) Elite 3E
6 9 (0.41%) Fidessa
7 6 (0.27%) Oracle EBS
8 5 (0.23%) Oracle ERP
9 4 (0.18%) Dynamics AX
9 4 (0.18%) SAP SCM
10 2 (0.090%) Carpe Diem
10 2 (0.090%) Maximo
10 2 (0.090%) NetSuite
10 2 (0.090%) Oracle Applications
10 2 (0.090%) PeopleSoft HCM
10 2 (0.090%) SAP GRC
10 2 (0.090%) SystmOne
11 1 (0.045%) Oracle Payables
11 1 (0.045%) Workday HCM
Cloud Services
1 689 (31.13%) Azure
2 596 (26.93%) Microsoft 365
3 256 (11.57%) Entra ID
4 249 (11.25%) AWS
5 157 (7.09%) SaaS
6 94 (4.25%) Power Platform
7 66 (2.98%) OneDrive
8 58 (2.62%) PaaS
9 56 (2.53%) IaaS
10 48 (2.17%) Azure Monitor
11 46 (2.08%) GCP
12 42 (1.90%) Azure DevOps
13 38 (1.72%) Dynamics 365
14 37 (1.67%) Power Automate
15 33 (1.49%) Cloud Computing
15 33 (1.49%) Mimecast
16 25 (1.13%) Azure ExpressRoute
17 24 (1.08%) PowerApps
18 19 (0.86%) Azure Key Vault
19 16 (0.72%) Azure Service Bus
Communications & Networking
1 218 (9.85%) Firewall
2 179 (8.09%) WAN
3 169 (7.64%) DNS
4 160 (7.23%) VPN
5 140 (6.33%) LAN
6 114 (5.15%) DHCP
7 99 (4.47%) TCP/IP
8 78 (3.52%) VLAN
9 71 (3.21%) Network Security
10 58 (2.62%) Wireless
11 56 (2.53%) Internet
12 53 (2.39%) VoIP
13 51 (2.30%) Wi-Fi
14 50 (2.26%) SD-WAN
15 40 (1.81%) Remote Desktop
16 39 (1.76%) WLAN
17 33 (1.49%) SAN
18 26 (1.17%) Cisco IOS
18 26 (1.17%) MPLS
19 25 (1.13%) Intrusion Detection
Database & Business Intelligence
1 139 (6.28%) SQL Server
2 81 (3.66%) Oracle Reports
3 77 (3.48%) Data Warehouse
4 75 (3.39%) Enterprise Data Warehouse
5 66 (2.98%) Power BI
6 29 (1.31%) Relational Database
7 22 (0.99%) Amazon RDS
8 21 (0.95%) Data Lake
9 18 (0.81%) MySQL
10 14 (0.63%) SQL Server Integration Services
11 9 (0.41%) Azure SQL Database
11 9 (0.41%) Data Mining
11 9 (0.41%) MongoDB
12 7 (0.32%) DB2
12 7 (0.32%) Oracle Database
12 7 (0.32%) SQL Server Reporting Services
13 6 (0.27%) MariaDB
14 5 (0.23%) PostgreSQL
15 3 (0.14%) Oracle BI Publisher
15 3 (0.14%) Tableau
Development Applications
1 105 (4.74%) JIRA
2 32 (1.45%) Git
3 11 (0.50%) Visual Studio
4 8 (0.36%) GitLab
5 7 (0.32%) Jenkins
5 7 (0.32%) SQL Server Management Studio (SSMS)
6 2 (0.090%) Eclipse
6 2 (0.090%) Katalon Studio
6 2 (0.090%) Selenium
6 2 (0.090%) Sonatype Nexus
7 1 (0.045%) Atlassian Bamboo
7 1 (0.045%) Bitbucket
7 1 (0.045%) Hudson
7 1 (0.045%) InstallShield
7 1 (0.045%) MSI
7 1 (0.045%) Oracle Forms
7 1 (0.045%) Postman
7 1 (0.045%) Vagrant
General
1 959 (43.33%) Social Skills
2 497 (22.46%) Finance
3 369 (16.67%) Analytical Skills
4 132 (5.96%) Organisational Skills
5 108 (4.88%) Law
6 97 (4.38%) Inclusion and Diversity
7 90 (4.07%) Legal
8 81 (3.66%) Retail
9 80 (3.62%) Military
10 77 (3.48%) Manufacturing
11 74 (3.34%) Banking
12 72 (3.25%) Public Sector
13 56 (2.53%) Telecoms
14 41 (1.85%) Local Government
15 29 (1.31%) Electronics
15 29 (1.31%) Marketing
16 28 (1.27%) Influencing Skills
17 25 (1.13%) Presentation Skills
18 24 (1.08%) Back Office
19 21 (0.95%) Documentation Skills
Job Titles
1 446 (20.15%) Analyst
2 262 (11.84%) IT Support
3 202 (9.13%) Senior
4 185 (8.36%) Support Analyst
5 175 (7.91%) Support Engineer
6 161 (7.28%) Lead
7 157 (7.09%) IT Manager
8 155 (7.00%) Service Manager
9 148 (6.69%) IT Analyst
10 124 (5.60%) Service Analyst
11 110 (4.97%) Applications Support
12 108 (4.88%) IT Engineer
13 94 (4.25%) Service Desk Analyst
14 84 (3.80%) IT Support Analyst
15 81 (3.66%) 2nd Line Support
16 80 (3.62%) Infrastructure Engineer
17 78 (3.52%) Desktop Support
18 70 (3.16%) IT Support Engineer
19 66 (2.98%) Team Leader
20 65 (2.94%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 27 (1.22%) SOAP
1 27 (1.22%) Web Services
2 26 (1.17%) .NET
3 24 (1.08%) REST
4 18 (0.81%) AngularJS
4 18 (0.81%) SAP Fiori
5 15 (0.68%) FIX Protocol
6 11 (0.50%) HTML
7 10 (0.45%) CSS
8 8 (0.36%) RESTful
9 7 (0.32%) .NET Framework
9 7 (0.32%) ASP.NET
9 7 (0.32%) Middleware
10 6 (0.27%) EDI
10 6 (0.27%) Oracle Fusion
11 5 (0.23%) LDAP
11 5 (0.23%) XML
12 4 (0.18%) Ajax
12 4 (0.18%) Django
12 4 (0.18%) JSON
Miscellaneous
1 188 (8.50%) Management Information System
2 92 (4.16%) Data Centre
2 92 (4.16%) NHS
3 90 (4.07%) Driving Licence
4 79 (3.57%) Self-Motivation
5 74 (3.34%) Onboarding
6 65 (2.94%) CMDB
7 43 (1.94%) Video Conferencing
8 40 (1.81%) Private Cloud
9 36 (1.63%) Product Ownership
10 33 (1.49%) Virtual Team
11 32 (1.45%) Enterprise Software
12 29 (1.31%) Client/Server
13 22 (0.99%) PMI
14 21 (0.95%) Social Media
15 19 (0.86%) FMCG
15 19 (0.86%) Hybrid Cloud
16 16 (0.72%) Clustering
17 15 (0.68%) Enterprise Cloud
18 14 (0.63%) IoT
Operating Systems
1 683 (30.86%) Windows
2 264 (11.93%) Windows Server
3 218 (9.85%) Linux
4 151 (6.82%) Windows 10
5 62 (2.80%) Android
6 55 (2.49%) Mac OS
7 48 (2.17%) Apple iOS
8 41 (1.85%) Windows Server 2016
9 35 (1.58%) Windows Server 2019
10 31 (1.40%) Unix
11 26 (1.17%) Windows Server 2012
12 23 (1.04%) Red Hat Enterprise Linux
13 14 (0.63%) CentOS
14 13 (0.59%) AIX
15 10 (0.45%) Mac OS X
16 6 (0.27%) VMS
16 6 (0.27%) zOS
17 5 (0.23%) Rocky
18 4 (0.18%) Solaris
18 4 (0.18%) SUSE
Processes & Methodologies
1 641 (28.97%) Problem-Solving
2 570 (25.76%) Service Management
3 450 (20.33%) ITSM
4 442 (19.97%) Agile
5 380 (17.17%) Customer Service
6 372 (16.81%) Service Delivery
7 303 (13.69%) Continuous Improvement
8 292 (13.19%) Change Management
9 284 (12.83%) DevOps
10 235 (10.62%) Project Management
11 225 (10.17%) Incident Management
12 223 (10.08%) Roadmaps
13 211 (9.53%) Cybersecurity
14 182 (8.22%) Stakeholder Management
15 172 (7.77%) Problem Management
16 165 (7.46%) Mentoring
17 159 (7.18%) Customer Experience
18 146 (6.60%) Analytics
19 138 (6.24%) Business Analysis
20 136 (6.15%) Data Management
Programming Languages
1 224 (10.12%) SQL
2 193 (8.72%) PowerShell
3 119 (5.38%) Python
4 65 (2.94%) C#
5 51 (2.30%) JavaScript
6 42 (1.90%) Bash
7 38 (1.72%) Java
8 23 (1.04%) ABAP
8 23 (1.04%) T-SQL
9 22 (0.99%) Bicep
10 15 (0.68%) PL/SQL
11 9 (0.41%) Shell Script
12 8 (0.36%) Perl
13 7 (0.32%) VB.NET
14 3 (0.14%) Go
15 2 (0.090%) Gremlin
15 2 (0.090%) Kusto Query Language
16 1 (0.045%) C++
16 1 (0.045%) Ruby
16 1 (0.045%) VBA
Qualifications
1 496 (22.41%) Degree
2 209 (9.44%) DBS Check
3 198 (8.95%) Microsoft Certification
4 161 (7.28%) ITIL Certification
5 116 (5.24%) Azure Certification
6 112 (5.06%) Cisco Certification
7 110 (4.97%) Security Cleared
8 101 (4.56%) PMI Certification
9 99 (4.47%) PMP
10 90 (4.07%) CISSP
11 89 (4.02%) CCNA
12 88 (3.98%) Computer Science Degree
13 83 (3.75%) ITIL Foundation Certificate
14 79 (3.57%) SC Cleared
15 68 (3.07%) CCNP
16 65 (2.94%) MCSE
17 63 (2.85%) A+ Certification
18 44 (1.99%) BPSS Clearance
19 43 (1.94%) MCP
20 40 (1.81%) AWS Certification
Quality Assurance & Compliance
1 238 (10.75%) SLA
2 99 (4.47%) ISO/IEC 27001
3 77 (3.48%) Cyber Essentials
4 70 (3.16%) GDPR
5 60 (2.71%) QA
6 50 (2.26%) NIST
7 47 (2.12%) COBIT
8 36 (1.63%) Sarbanes-Oxley
9 24 (1.08%) Cyber Essentials PLUS
10 23 (1.04%) GRC
11 20 (0.90%) NCSC
12 19 (0.86%) PCI DSS
13 10 (0.45%) PMO
14 9 (0.41%) Accessibility
14 9 (0.41%) Data Quality
15 8 (0.36%) ISO 22301
15 8 (0.36%) JSP 440
16 7 (0.32%) ISO 9001
17 5 (0.23%) FINRA
18 3 (0.14%) ITGC
System Software
1 483 (21.83%) Active Directory
2 137 (6.19%) VMware Infrastructure
3 69 (3.12%) Hyper-V
4 45 (2.03%) Virtual Desktop
5 30 (1.36%) Virtual Machines
6 26 (1.17%) VMware ESXi
7 22 (0.99%) vSphere
8 12 (0.54%) Docker
9 11 (0.50%) XenApp
10 9 (0.41%) Firmware
10 9 (0.41%) Virtual Servers
11 7 (0.32%) Veritas Cluster Server
12 6 (0.27%) Terminal Services
13 5 (0.23%) VMware NSX
14 3 (0.14%) XenDesktop
15 2 (0.090%) DFS Replication
15 2 (0.090%) pfSense
16 1 (0.045%) EMC RecoverPoint
16 1 (0.045%) ISA Server
16 1 (0.045%) vCloud
Systems Management
1 220 (9.94%) Microsoft Intune
2 91 (4.11%) SCCM
3 61 (2.76%) Terraform
4 50 (2.26%) Ansible
5 31 (1.40%) Single Sign-On
6 20 (0.90%) Puppet
7 19 (0.86%) SCOM
8 18 (0.81%) NetBackup
9 15 (0.68%) FortiGate
9 15 (0.68%) Kubernetes
10 12 (0.54%) AirWatch
10 12 (0.54%) Grafana
10 12 (0.54%) Progress Chef
11 11 (0.50%) Nessus
12 10 (0.45%) Jamf Pro
13 9 (0.41%) Nagios
13 9 (0.41%) Prometheus
14 8 (0.36%) SmoothWall
14 8 (0.36%) WSUS
14 8 (0.36%) ZABBIX
Vendors
1 905 (40.89%) Microsoft
2 289 (13.06%) ServiceNow
3 217 (9.81%) Cisco
4 187 (8.45%) VMware
5 175 (7.91%) Oracle
6 87 (3.93%) Apple
7 86 (3.89%) SAP
8 78 (3.52%) Citrix
9 55 (2.49%) SolarWinds
10 52 (2.35%) Meraki
11 48 (2.17%) Google
12 42 (1.90%) Veeam
13 41 (1.85%) Salesforce
14 33 (1.49%) Red Hat
15 31 (1.40%) HP
16 27 (1.22%) Palo Alto
17 24 (1.08%) Atlassian
18 23 (1.04%) Databricks
18 23 (1.04%) Dell
19 22 (0.99%) Fortinet