Senior Service Manager
UK

The median Senior Service Manager salary in the UK is £41,774 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 712 913 1133
Rank change year-on-year +201 +220 -250
Permanent jobs requiring a Senior Service Manager 166 59 104
As % of all permanent jobs advertised in the UK 0.17% 0.058% 0.065%
As % of the Job Titles category 0.18% 0.064% 0.068%
Number of salaries quoted 55 26 63
10th Percentile £40,000 £44,955 £50,422
25th Percentile £40,988 £51,250 £56,250
Median annual salary (50th Percentile) £41,774 £56,250 £72,500
Median % change year-on-year -25.74% -22.41% -
75th Percentile £72,500 £84,063 £87,500
90th Percentile £73,410 £110,000 £95,000
UK excluding London median annual salary £41,774 £52,500 £65,000
% change year-on-year -20.43% -19.23% +4.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,699 92,665 152,640
% of permanent jobs with a recognized job title 94.62% 91.54% 96.10%
Number of salaries quoted 67,079 58,510 84,912
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,719 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +5.63%

Senior Service Manager
Job Vacancy Trend

Job postings that featured Senior Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior Service Manager in the UK

Senior Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Senior Service Manager.

Salary trend for Senior Service Manager in the UK

Senior Service Manager
Salary Histogram

Salary distribution for jobs citing Senior Service Manager over the 6 months to 13 May 2024.

Salary histogram for Senior Service Manager in the UK

Senior Service Manager
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Service Manager within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +215 161 £41,774 -20.43% 17
London +182 101 £68,338 -21.90% 8
UK excluding London +25 56 £41,774 -20.43% 10
Work from Home +98 34 £41,774 -25.74% 7
North of England +66 25 £41,774 -12.52% 2
South West -2 17 £70,000 +33.33%
Yorkshire +87 11 £41,774 -12.52%
North West +12 10 £41,774 -35.73% 1
South East +16 6 £62,500 +19.05% 2
Midlands 0 4 £90,000 +71.43%
North East - 4 £41,774 - 1
West Midlands - 4 £90,000 -
East of England +18 3 £75,000 +42.86% 2
Wales +14 1 - -

Senior Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 May 2024, Senior Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior Service Manager in the job title.

1 138 (83.13%) Mentoring
2 122 (73.49%) Service Delivery
2 122 (73.49%) Finance
3 121 (72.89%) Social Skills
4 115 (69.28%) ServiceNow
5 112 (67.47%) Microsoft
6 109 (65.66%) Inclusion and Diversity
7 104 (62.65%) Contract Negotiation
8 100 (60.24%) SLA
9 98 (59.04%) Performance Management
10 95 (57.23%) SaaS
10 95 (57.23%) Dell
10 95 (57.23%) Law
11 40 (24.10%) Service Management
12 34 (20.48%) ITIL
13 26 (15.66%) Coaching
14 24 (14.46%) ITSM
14 24 (14.46%) Stakeholder Management
15 23 (13.86%) Problem-Solving
16 22 (13.25%) Retail
17 20 (12.05%) Presentation Skills
17 20 (12.05%) Influencing Skills
18 19 (11.45%) Degree
19 15 (9.04%) Stakeholder Engagement
19 15 (9.04%) Collaborative Culture
20 14 (8.43%) Business Strategy
20 14 (8.43%) Line Management
21 13 (7.83%) Windows
22 12 (7.23%) Analytical Skills
22 12 (7.23%) Community of Practice

Senior Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.61%) Microsoft Exchange
2 1 (0.60%) Confluence
2 1 (0.60%) Exchange Server 2010
2 1 (0.60%) SharePoint
Applications
1 2 (1.20%) Microsoft Office
Business Applications
1 6 (3.61%) Dynamics CRM
Cloud Services
1 95 (57.23%) SaaS
2 7 (4.22%) Microsoft 365
3 6 (3.61%) Power Platform
4 4 (2.41%) Azure
5 3 (1.81%) AWS
5 3 (1.81%) Cloud Computing
Communications & Networking
1 4 (2.41%) LAN
1 4 (2.41%) WAN
2 1 (0.60%) DHCP
2 1 (0.60%) DNS
2 1 (0.60%) Firewall
2 1 (0.60%) MPLS
2 1 (0.60%) Remote Desktop
2 1 (0.60%) VLAN
2 1 (0.60%) VPN
2 1 (0.60%) Wi-Fi
Database & Business Intelligence
1 6 (3.61%) Power BI
1 6 (3.61%) SAP HANA
1 6 (3.61%) SQL Server
2 5 (3.01%) RDBMS
2 5 (3.01%) Relational Database
3 1 (0.60%) Big Data
Development Applications
1 1 (0.60%) JIRA
General
1 122 (73.49%) Finance
2 121 (72.89%) Social Skills
3 109 (65.66%) Inclusion and Diversity
4 95 (57.23%) Law
5 22 (13.25%) Retail
6 20 (12.05%) Influencing Skills
6 20 (12.05%) Presentation Skills
7 12 (7.23%) Analytical Skills
8 9 (5.42%) Banking
9 8 (4.82%) Documentation Skills
10 6 (3.61%) Pharmaceutical
11 5 (3.01%) Fire and Rescue
Miscellaneous
1 8 (4.82%) Data Structures
1 8 (4.82%) Virtual Team
2 6 (3.61%) Self-Motivation
3 5 (3.01%) CMDB
3 5 (3.01%) Enterprise Software
4 3 (1.81%) NHS
4 3 (1.81%) PKI
5 1 (0.60%) Product Ownership
Operating Systems
1 13 (7.83%) Windows
2 4 (2.41%) Windows Server
3 1 (0.60%) Windows Server 2012
Processes & Methodologies
1 138 (83.13%) Mentoring
2 122 (73.49%) Service Delivery
3 104 (62.65%) Contract Negotiation
4 98 (59.04%) Performance Management
5 40 (24.10%) Service Management
6 34 (20.48%) ITIL
7 26 (15.66%) Coaching
8 24 (14.46%) ITSM
8 24 (14.46%) Stakeholder Management
9 23 (13.86%) Problem-Solving
10 15 (9.04%) Collaborative Culture
10 15 (9.04%) Stakeholder Engagement
11 14 (8.43%) Business Strategy
11 14 (8.43%) Line Management
12 12 (7.23%) Community of Practice
13 11 (6.63%) Agile
13 11 (6.63%) Data Engineering
13 11 (6.63%) DevOps
13 11 (6.63%) Intelligent Automation
13 11 (6.63%) Scrum
Qualifications
1 19 (11.45%) Degree
2 4 (2.41%) ITIL Certification
3 3 (1.81%) DBS Check
4 1 (0.60%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 100 (60.24%) SLA
2 9 (5.42%) GDPR
3 3 (1.81%) Cyber Essentials
System Software
1 11 (6.63%) IAG
2 6 (3.61%) Active Directory
3 1 (0.60%) Hyper-V
3 1 (0.60%) VMware ESXi
3 1 (0.60%) VMware Infrastructure
Systems Management
1 1 (0.60%) WSUS
Vendors
1 115 (69.28%) ServiceNow
2 112 (67.47%) Microsoft
3 95 (57.23%) Dell
4 8 (4.82%) Salesforce
5 6 (3.61%) SAP
6 3 (1.81%) Apple
7 1 (0.60%) Cisco
7 1 (0.60%) Duck Creek
7 1 (0.60%) Guidewire
7 1 (0.60%) Pega
7 1 (0.60%) Ruckus Wireless
7 1 (0.60%) VMware