Service Analyst
UK

The median Service Analyst salary in the UK is £27,500 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 338 359 403
Rank change year-on-year +21 +44 -44
Permanent jobs requiring a Service Analyst 827 963 1,407
As % of all permanent jobs advertised in the UK 0.84% 0.93% 0.90%
As % of the Job Titles category 0.89% 1.02% 0.94%
Number of salaries quoted 652 725 1,097
10th Percentile £22,000 £22,000 £20,750
25th Percentile £23,875 £24,500 £22,750
Median annual salary (50th Percentile) £27,500 £30,000 £27,000
Median % change year-on-year -8.33% +11.11% -1.82%
75th Percentile £33,813 £38,000 £37,500
90th Percentile £45,000 £49,000 £62,500
UK excluding London median annual salary £26,000 £26,500 £25,000
% change year-on-year -1.89% +6.00% +4.17%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,212 94,769 150,357
% of permanent jobs with a recognized job title 94.62% 91.51% 96.09%
Number of salaries quoted 66,814 59,630 85,382
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,225
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 4 May 2024.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +33 760 £27,436 -8.55% 120
UK excluding London +4 645 £26,000 -1.89% 111
North of England +81 222 £24,500 -2.00% 42
Work from Home -8 215 £28,165 -13.34% 36
London +25 156 £35,000 -3.45% 22
South East -63 117 £26,000 -5.45% 18
North West +32 109 £24,750 -2.94% 24
Midlands +9 104 £28,165 -2.88% 14
South West +28 97 £27,500 +0.92% 11
Yorkshire +117 88 £24,500 +2.83% 12
West Midlands +4 70 £27,500 -6.78% 8
East of England +36 63 £26,500 +6.00% 15
East Midlands -10 34 £28,165 +4.31% 6
Scotland -95 27 £28,000 +19.15% 7
North East +2 25 £24,500 - 7
Wales 0 13 £25,500 -20.31% 6
Northern Ireland +26 2 £31,500 -3.08% 1

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 397 (48.00%) Microsoft
2 374 (45.22%) Social Skills
3 341 (41.23%) Windows
4 316 (38.21%) Active Directory
4 316 (38.21%) Microsoft 365
5 303 (36.64%) Customer Service
6 261 (31.56%) ITIL
7 201 (24.30%) Problem-Solving
8 175 (21.16%) Microsoft Office
9 135 (16.32%) Windows 10
10 134 (16.20%) Analytical Skills
10 134 (16.20%) SLA
11 133 (16.08%) Finance
12 128 (15.48%) ITSM
13 90 (10.88%) Service Management
14 89 (10.76%) Azure
15 86 (10.40%) Law
16 82 (9.92%) Microsoft Exchange
16 82 (9.92%) Incident Management
16 82 (9.92%) Time Management
16 82 (9.92%) ServiceNow
17 80 (9.67%) Windows Server
18 67 (8.10%) Inclusion and Diversity
19 61 (7.38%) LAN
20 59 (7.13%) Degree
20 59 (7.13%) Banking
20 59 (7.13%) Retail
21 58 (7.01%) SharePoint
22 57 (6.89%) Service Delivery
23 56 (6.77%) VPN

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (9.92%) Microsoft Exchange
2 58 (7.01%) SharePoint
3 28 (3.39%) Confluence
4 3 (0.36%) Exchange Server 2013
4 3 (0.36%) IBM Notes
5 2 (0.24%) Exchange Server 2003
5 2 (0.24%) Exchange Server 2007
5 2 (0.24%) Exchange Server 2010
5 2 (0.24%) Skype for Business
6 1 (0.12%) CMS
Applications
1 175 (21.16%) Microsoft Office
2 35 (4.23%) Microsoft Excel
3 23 (2.78%) Microsoft PowerPoint
4 2 (0.24%) Chatbot
4 2 (0.24%) Microsoft Project
4 2 (0.24%) MS Visio
5 1 (0.12%) Spreadsheet
Business Applications
1 3 (0.36%) Elite 3E
2 2 (0.24%) assyst
3 1 (0.12%) Aladdin
3 1 (0.12%) Carpe Diem
3 1 (0.12%) Remedy ITSM
Cloud Services
1 316 (38.21%) Microsoft 365
2 89 (10.76%) Azure
3 34 (4.11%) SaaS
4 26 (3.14%) Entra ID
5 22 (2.66%) Mimecast
5 22 (2.66%) OneDrive
6 18 (2.18%) AWS
7 16 (1.93%) Power Platform
8 7 (0.85%) Power Automate
8 7 (0.85%) Snowflake
9 5 (0.60%) Yammer
10 4 (0.48%) PaaS
11 3 (0.36%) GCP
12 2 (0.24%) Dynamics 365
12 2 (0.24%) Google Drive
12 2 (0.24%) Google Workspace
12 2 (0.24%) WhatsApp
13 1 (0.12%) Asana
13 1 (0.12%) WeChat
13 1 (0.12%) Zapier
Communications & Networking
1 61 (7.38%) LAN
2 56 (6.77%) VPN
3 49 (5.93%) DNS
3 49 (5.93%) TCP/IP
4 41 (4.96%) Firewall
5 40 (4.84%) WAN
6 35 (4.23%) VoIP
7 33 (3.99%) DHCP
8 24 (2.90%) Remote Desktop
8 24 (2.90%) Wireless
9 22 (2.66%) Internet
10 13 (1.57%) Wi-Fi
11 11 (1.33%) Broadband
12 5 (0.60%) Cisco IOS
13 3 (0.36%) Skype
13 3 (0.36%) VLAN
14 2 (0.24%) SAN
14 2 (0.24%) Structured Cabling
15 1 (0.12%) FTP
15 1 (0.12%) HTTP
Database & Business Intelligence
1 16 (1.93%) Power BI
2 14 (1.69%) SQL Server
3 3 (0.36%) Tableau
4 2 (0.24%) SQL Server Integration Services
4 2 (0.24%) SQL Server Reporting Services
5 1 (0.12%) Amazon RDS
5 1 (0.12%) MySQL
5 1 (0.12%) Oracle Reports
Development Applications
1 29 (3.51%) JIRA
General
1 374 (45.22%) Social Skills
2 134 (16.20%) Analytical Skills
3 133 (16.08%) Finance
4 86 (10.40%) Law
5 67 (8.10%) Inclusion and Diversity
6 59 (7.13%) Banking
6 59 (7.13%) Retail
7 34 (4.11%) Telecoms
8 33 (3.99%) Investment Banking
9 32 (3.87%) Legal
10 27 (3.26%) French Language
11 26 (3.14%) Presentation Skills
11 26 (3.14%) Public Sector
12 20 (2.42%) Digital Economy
13 19 (2.30%) Corporate Banking
14 13 (1.57%) Front Office
15 12 (1.45%) Documentation Skills
15 12 (1.45%) Organisational Skills
16 9 (1.09%) Advertising
17 8 (0.97%) Manufacturing
Libraries, Frameworks & Software Standards
1 16 (1.93%) OLE
2 7 (0.85%) XML
3 2 (0.24%) .NET
3 2 (0.24%) EDI
3 2 (0.24%) HTML
4 1 (0.12%) Matplotlib
4 1 (0.12%) NumPy
4 1 (0.12%) Pandas
4 1 (0.12%) Seaborn
Miscellaneous
1 41 (4.96%) Self-Motivation
2 37 (4.47%) Smartphone
3 31 (3.75%) Management Information System
4 20 (2.42%) Driving Licence
5 19 (2.30%) Mobile App
6 18 (2.18%) Data Centre
7 15 (1.81%) Onboarding
8 13 (1.57%) Team-Oriented Environment
9 11 (1.33%) iPad
10 10 (1.21%) iPhone
11 9 (1.09%) Life Science
12 8 (0.97%) Derivative
12 8 (0.97%) Replication
12 8 (0.97%) Video Conferencing
13 7 (0.85%) Credit Derivative
13 7 (0.85%) Credit Risk
13 7 (0.85%) Fixed Income
13 7 (0.85%) Foreign Exchange (FX)
14 6 (0.73%) Product Ownership
15 5 (0.60%) Data Structures
Operating Systems
1 341 (41.23%) Windows
2 135 (16.32%) Windows 10
3 80 (9.67%) Windows Server
4 40 (4.84%) Android
5 28 (3.39%) Windows Server 2016
5 28 (3.39%) Windows Server 2019
6 21 (2.54%) Windows Server 2012
7 17 (2.06%) Apple iOS
8 14 (1.69%) Windows 7
9 11 (1.33%) Mac OS
10 9 (1.09%) Windows Server 2008
11 8 (0.97%) Linux
12 6 (0.73%) Unix
13 4 (0.48%) Windows 8
14 2 (0.24%) Red Hat Enterprise Linux
14 2 (0.24%) Windows Server 2003
15 1 (0.12%) Mac OS X
Processes & Methodologies
1 303 (36.64%) Customer Service
2 261 (31.56%) ITIL
3 201 (24.30%) Problem-Solving
4 128 (15.48%) ITSM
5 90 (10.88%) Service Management
6 82 (9.92%) Incident Management
6 82 (9.92%) Time Management
7 57 (6.89%) Service Delivery
8 39 (4.72%) Change Management
9 38 (4.59%) Asset Management
10 33 (3.99%) Business Analysis
11 32 (3.87%) Project Management
12 31 (3.75%) Agile
13 28 (3.39%) Customer Experience
14 26 (3.14%) Continuous Improvement
14 26 (3.14%) Problem Management
14 26 (3.14%) Statistics
15 25 (3.02%) Collaborative Working
16 23 (2.78%) Business Intelligence
16 23 (2.78%) Root Cause Analysis
Programming Languages
1 28 (3.39%) SQL
2 24 (2.90%) R
3 12 (1.45%) Python
4 10 (1.21%) PowerShell
5 7 (0.85%) T-SQL
6 2 (0.24%) Java
7 1 (0.12%) C++
Qualifications
1 59 (7.13%) Degree
2 28 (3.39%) A+ Certification
2 28 (3.39%) Microsoft Certification
3 24 (2.90%) Security Cleared
4 22 (2.66%) ITIL Certification
5 15 (1.81%) DV Cleared
6 12 (1.45%) NVQ Level 3
7 10 (1.21%) ITIL Foundation Certificate
8 9 (1.09%) SC Cleared
9 6 (0.73%) DBS Check
9 6 (0.73%) MCP
10 5 (0.60%) BPSS Clearance
10 5 (0.60%) MCITP
10 5 (0.60%) MCSA
11 4 (0.48%) CompTIA Security+
12 3 (0.36%) Computer Science Degree
12 3 (0.36%) Master's Degree
12 3 (0.36%) MBA
13 2 (0.24%) ECDL
13 2 (0.24%) HND
Quality Assurance & Compliance
1 134 (16.20%) SLA
2 18 (2.18%) GDPR
3 11 (1.33%) Data Quality
4 5 (0.60%) QA
5 4 (0.48%) ISO 9001
5 4 (0.48%) ISO/IEC 27001
6 3 (0.36%) Accessibility
6 3 (0.36%) ISO 14001
6 3 (0.36%) ITGC
7 2 (0.24%) Sarbanes-Oxley
8 1 (0.12%) COBIT
8 1 (0.12%) PMO
8 1 (0.12%) Software Quality Assurance
System Software
1 316 (38.21%) Active Directory
2 17 (2.06%) VMware Infrastructure
3 15 (1.81%) XenApp
3 15 (1.81%) XenDesktop
4 9 (1.09%) Hyper-V
4 9 (1.09%) vSphere
5 5 (0.60%) Terminal Services
6 3 (0.36%) Virtual Desktop
7 2 (0.24%) Citrix Hypervisor
8 1 (0.12%) BitLocker
8 1 (0.12%) Virtual Servers
8 1 (0.12%) VMware ESXi
Systems Management
1 33 (3.99%) Microsoft Intune
2 22 (2.66%) SCCM
3 2 (0.24%) Jamf Pro
4 1 (0.12%) IBM BigFix
4 1 (0.12%) Icinga
4 1 (0.12%) Systems Management Server (SMS)
4 1 (0.12%) Tivoli
Vendors
1 397 (48.00%) Microsoft
2 82 (9.92%) ServiceNow
3 38 (4.59%) Citrix
4 36 (4.35%) VMware
5 27 (3.26%) Cisco
6 26 (3.14%) Apple
7 19 (2.30%) iManage
8 14 (1.69%) Dell
9 12 (1.45%) Adobe
9 12 (1.45%) HP
10 11 (1.33%) Virgin Media
11 10 (1.21%) NetApp
11 10 (1.21%) Snow
12 9 (1.09%) Ivanti
13 8 (0.97%) Aderant
13 8 (0.97%) Google
13 8 (0.97%) Remedy
13 8 (0.97%) Splunk
13 8 (0.97%) Veeam
14 7 (0.85%) Alteryx