Service Delivery Jobs

Service Delivery
UK

The table below provides summary statistics for permanent job vacancies requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 8 May 2025, comparing them to the same period in the previous two years.

6 months to
8 May 2025
Same period 2024 Same period 2023
Rank 46 100 142
Rank change year-on-year +54 +42 +4
Permanent jobs citing Service Delivery 2,851 2,569 2,585
As % of all permanent jobs advertised in the UK 5.28% 2.60% 2.52%
As % of the Processes & Methodologies category 5.63% 3.03% 2.63%
Number of salaries quoted 910 1,751 1,698
10th Percentile £31,250 £28,500 £26,500
25th Percentile £41,250 £36,250 £35,000
Median annual salary (50th Percentile) £55,750 £50,000 £52,000
Median % change year-on-year +11.50% -3.85% +0.97%
75th Percentile £70,000 £66,250 £70,000
90th Percentile £80,250 £78,750 £88,750
UK excluding London median annual salary £52,387 £47,491 £45,000
% change year-on-year +10.31% +5.53% -5.26%

All Process and Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 50,654 84,747 98,202
As % of all permanent jobs advertised in the UK 93.80% 85.73% 95.63%
Number of salaries quoted 26,617 59,812 57,648
10th Percentile £30,000 £29,000 £34,000
25th Percentile £42,500 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,180
Median % change year-on-year +4.55% -10.10% +1.97%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £98,474 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 8 May 2025.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 8 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +56 2,708 £56,000 +12.00% 1,273
UK excluding London +60 2,078 £52,387 +10.31% 945
South East +81 939 £53,500 +9.18% 335
London +69 689 £65,000 +7.51% 508
North of England +20 423 £50,000 +5.25% 197
Work from Home -41 352 £60,000 +9.09% 503
North West +19 333 £50,000 - 117
Midlands +20 262 £52,443 +10.52% 138
East of England +67 255 £50,750 +39.04% 98
West Midlands +27 210 £52,387 +4.77% 84
South West +2 114 £56,745 +13.49% 92
Yorkshire -2 76 £40,000 -15.79% 56
Scotland +40 52 £58,750 +17.52% 61
East Midlands -11 49 £52,250 +39.33% 47
Wales +16 29 £43,134 -17.21% 30
North East +25 14 £54,250 +42.52% 29
Northern Ireland +25 6 - - 21

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (2.03%) SharePoint
2 35 (1.23%) Microsoft Exchange
3 20 (0.70%) Confluence
4 14 (0.49%) IIS
5 9 (0.32%) Tomcat
6 6 (0.21%) nginx
7 5 (0.18%) NetWeaver
8 4 (0.14%) Apache
8 4 (0.14%) CMS
8 4 (0.14%) Headless CMS
9 1 (0.035%) OpenStack
9 1 (0.035%) Umbraco
9 1 (0.035%) WordPress
Applications
1 81 (2.84%) Microsoft Office
2 79 (2.77%) Microsoft Excel
3 40 (1.40%) Microsoft PowerPoint
4 21 (0.74%) Microsoft Project
5 14 (0.49%) Trello
6 6 (0.21%) Chatbot
6 6 (0.21%) Spreadsheet
7 5 (0.18%) Stata
8 4 (0.14%) MS Visio
9 2 (0.070%) AutoCAD
9 2 (0.070%) Camtasia
10 1 (0.035%) Final Cut Pro
Business Applications
1 11 (0.39%) Dynamics CRM
2 9 (0.32%) Oracle Payroll
3 8 (0.28%) Salesforce CRM
4 5 (0.18%) Dynamics NAV
4 5 (0.18%) Oracle Subledger Accounting
4 5 (0.18%) Shopify
5 4 (0.14%) iTrent
6 3 (0.11%) Infor M3
6 3 (0.11%) Remedy ITSM
7 2 (0.070%) Dynamics GP
7 2 (0.070%) Magento
7 2 (0.070%) NetSuite
7 2 (0.070%) Oracle EBS
7 2 (0.070%) Oracle ERP
7 2 (0.070%) PeopleSoft Financials
7 2 (0.070%) SAP S/4HANA
8 1 (0.035%) CiviCRM
8 1 (0.035%) Elite 3E
8 1 (0.035%) Orchard Housing
8 1 (0.035%) SAP BPC
Cloud Services
1 262 (9.19%) Azure
2 205 (7.19%) Microsoft 365
3 175 (6.14%) Power Platform
4 90 (3.16%) AWS
5 51 (1.79%) Entra ID
6 48 (1.68%) SaaS
7 41 (1.44%) Dynamics 365
8 28 (0.98%) PowerApps
9 23 (0.81%) OneDrive
10 22 (0.77%) Azure DevOps
11 21 (0.74%) IaaS
12 20 (0.70%) PaaS
13 19 (0.67%) Power Automate
14 14 (0.49%) Azure Monitor
15 13 (0.46%) Azure Logic Apps
16 12 (0.42%) Azure Sentinel
16 12 (0.42%) Microsoft Copilot
17 11 (0.39%) Azure Data Factory
17 11 (0.39%) Cloud Computing
18 10 (0.35%) GCP
Communications & Networking
1 82 (2.88%) Firewall
2 42 (1.47%) WAN
2 42 (1.47%) Wireless
3 36 (1.26%) DNS
3 36 (1.26%) Network Security
4 34 (1.19%) LAN
5 30 (1.05%) Wi-Fi
6 25 (0.88%) TCP/IP
6 25 (0.88%) VPN
7 22 (0.77%) DHCP
8 18 (0.63%) VLAN
9 15 (0.53%) SD-WAN
9 15 (0.53%) VoIP
10 14 (0.49%) Internet
11 11 (0.39%) Cisco IOS
12 10 (0.35%) WLAN
13 9 (0.32%) Broadband
13 9 (0.32%) Intrusion Detection
14 8 (0.28%) Cisco Nexus
14 8 (0.28%) Remote Desktop
Database & Business Intelligence
1 140 (4.91%) Power BI
2 98 (3.44%) GIS
2 98 (3.44%) Power Query
3 94 (3.30%) Geospatial Data
4 70 (2.46%) SQL Server
5 17 (0.60%) Data Warehouse
6 14 (0.49%) SQL Server Integration Services
7 13 (0.46%) BusinessObjects
8 11 (0.39%) Data Lake
8 11 (0.39%) SQL Server Reporting Services
9 10 (0.35%) Data Mining
9 10 (0.35%) DB2
10 9 (0.32%) Amazon RDS
10 9 (0.32%) Relational Database
11 6 (0.21%) MariaDB
12 5 (0.18%) Microsoft Analysis Services
12 5 (0.18%) SAP Data Services
12 5 (0.18%) SAP HANA
12 5 (0.18%) SQL Server Analysis Services
12 5 (0.18%) Tableau
Development Applications
1 63 (2.21%) JIRA
2 10 (0.35%) Visual Studio
3 7 (0.25%) NDoc
3 7 (0.25%) SQL Server Management Studio (SSMS)
4 5 (0.18%) Jenkins
4 5 (0.18%) Oracle Forms
5 3 (0.11%) Git
6 2 (0.070%) GitLab
General
1 1,617 (56.72%) Manufacturing
2 585 (20.52%) Social Skills
3 259 (9.08%) Finance
4 162 (5.68%) Analytical Skills
5 94 (3.30%) Public Sector
6 75 (2.63%) Law
7 72 (2.53%) Inclusion and Diversity
8 63 (2.21%) Retail
9 53 (1.86%) Organisational Skills
10 51 (1.79%) Legal
11 46 (1.61%) Marketing
12 40 (1.40%) Presentation Skills
13 33 (1.16%) Telecoms
14 29 (1.02%) Banking
15 20 (0.70%) Influencing Skills
16 17 (0.60%) Electronics
16 17 (0.60%) Military
17 15 (0.53%) Police
18 14 (0.49%) Pharmaceutical
19 13 (0.46%) Aerospace
Job Titles
1 140 (4.91%) Senior
2 138 (4.84%) Analyst
3 130 (4.56%) IT Manager
4 127 (4.45%) Service Manager
5 116 (4.07%) Lead
6 99 (3.47%) Technical Manager
7 98 (3.44%) Technical Support
8 93 (3.26%) Support Technician
9 90 (3.16%) IT Support
10 80 (2.81%) Delivery Manager
11 69 (2.42%) Consultant
11 69 (2.42%) Support Analyst
12 56 (1.96%) Developer
13 55 (1.93%) Service Delivery Manager
14 50 (1.75%) Architect
15 46 (1.61%) Service Desk Manager
16 44 (1.54%) Support Manager
17 43 (1.51%) IT Analyst
18 41 (1.44%) Head of IT
18 41 (1.44%) IT Services Manager
Libraries, Frameworks & Software Standards
1 37 (1.30%) .NET
2 20 (0.70%) Web Services
3 13 (0.46%) HTML
4 12 (0.42%) .NET Framework
5 11 (0.39%) CSS
6 9 (0.32%) ASP.NET
6 9 (0.32%) REST
7 8 (0.28%) SOAP
8 7 (0.25%) React
9 6 (0.21%) JSON
9 6 (0.21%) XML
10 5 (0.18%) AngularJS
10 5 (0.18%) jQuery
11 4 (0.14%) Bootstrap
11 4 (0.14%) Express.js
11 4 (0.14%) Flask
11 4 (0.14%) Kafka
11 4 (0.14%) MACH
11 4 (0.14%) Next.js
11 4 (0.14%) Node.js
Miscellaneous
1 126 (4.42%) Management Information System
2 94 (3.30%) Algorithms
3 67 (2.35%) Self-Motivation
4 53 (1.86%) Onboarding
5 43 (1.51%) Driving Licence
6 35 (1.23%) Data Centre
7 32 (1.12%) Social Media
8 27 (0.95%) Product Ownership
9 19 (0.67%) Public Cloud
10 18 (0.63%) CMDB
11 16 (0.56%) Data Structures
11 16 (0.56%) NHS
11 16 (0.56%) Virtual Team
12 14 (0.49%) Team-Oriented Environment
13 12 (0.42%) EPoS
14 11 (0.39%) Enterprise Software
15 8 (0.28%) Distributed Architecture
15 8 (0.28%) Hedge funds
15 8 (0.28%) Security Posture
16 7 (0.25%) Data Protection Act
Operating Systems
1 194 (6.80%) Windows
2 74 (2.60%) Linux
3 70 (2.46%) Windows Server
4 43 (1.51%) Windows 10
5 26 (0.91%) Mac OS
6 17 (0.60%) Apple iOS
7 14 (0.49%) Windows Vista
8 13 (0.46%) Ubuntu
9 12 (0.42%) CentOS
10 11 (0.39%) Mac OS X
11 9 (0.32%) AIX
11 9 (0.32%) Unix
12 7 (0.25%) Android
13 6 (0.21%) Red Hat Enterprise Linux
14 5 (0.18%) Rocky
14 5 (0.18%) Solaris
14 5 (0.18%) VMS
15 3 (0.11%) Windows Server 2019
16 2 (0.070%) Windows Server 2012
16 2 (0.070%) Windows Server 2016
Processes & Methodologies
1 536 (18.80%) Problem-Solving
2 370 (12.98%) Continuous Improvement
3 364 (12.77%) ITIL
4 301 (10.56%) Customer Service
5 276 (9.68%) Service Management
6 274 (9.61%) Coaching
7 203 (7.12%) ITSM
8 170 (5.96%) Business Intelligence
8 170 (5.96%) Project Management
9 160 (5.61%) Agile
9 160 (5.61%) Data Management
10 159 (5.58%) Process Improvement
11 155 (5.44%) Customer Experience
12 153 (5.37%) Cybersecurity
13 137 (4.81%) Project Delivery
14 134 (4.70%) Stakeholder Management
15 130 (4.56%) Asset Management
16 128 (4.49%) Change Management
16 128 (4.49%) Strategic Planning
17 122 (4.28%) Incident Management
Programming Languages
1 201 (7.05%) SQL
2 54 (1.89%) C#
3 38 (1.33%) Python
4 36 (1.26%) Java
4 36 (1.26%) PowerShell
5 16 (0.56%) JavaScript
6 13 (0.46%) T-SQL
7 11 (0.39%) PL/SQL
8 10 (0.35%) VBA
9 9 (0.32%) VB.NET
10 6 (0.21%) Bash
10 6 (0.21%) R
11 5 (0.18%) C
12 4 (0.14%) VB
13 3 (0.11%) Data Analysis Expressions
13 3 (0.11%) RPG
14 2 (0.070%) C++
15 1 (0.035%) Bicep
15 1 (0.035%) JCL
15 1 (0.035%) VBScript
Qualifications
1 1,482 (51.98%) NVQ Level 3
2 326 (11.43%) Degree
3 180 (6.31%) NVQ Level 4
4 73 (2.56%) Security Cleared
5 52 (1.82%) SC Cleared
6 47 (1.65%) DBS Check
7 44 (1.54%) ITIL Certification
8 41 (1.44%) CISSP
8 41 (1.44%) PMI Certification
8 41 (1.44%) PMP
9 37 (1.30%) Microsoft Certification
10 36 (1.26%) Cisco Certification
11 35 (1.23%) BPSS Clearance
11 35 (1.23%) Computer Science Degree
12 29 (1.02%) CCNP
13 21 (0.74%) Azure Certification
13 21 (0.74%) CISM
13 21 (0.74%) Master's Degree
14 19 (0.67%) MCSA
15 16 (0.56%) CCNA
Quality Assurance & Compliance
1 72 (2.53%) SLA
2 53 (1.86%) QA
3 49 (1.72%) GDPR
4 24 (0.84%) NIST
5 23 (0.81%) Cyber Essentials
6 22 (0.77%) ISO/IEC 27001
7 19 (0.67%) GRC
8 15 (0.53%) Accessibility
9 14 (0.49%) Cyber Essentials PLUS
10 13 (0.46%) PMO
11 10 (0.35%) Data Quality
12 5 (0.18%) ISO 9001
13 4 (0.14%) COBIT
13 4 (0.14%) ISO/IEC 20000
14 3 (0.11%) PCI DSS
14 3 (0.11%) Sarbanes-Oxley
15 2 (0.070%) Actionable Recommendations
15 2 (0.070%) HIPAA
15 2 (0.070%) HL7
16 1 (0.035%) GLBA
System Software
1 130 (4.56%) Active Directory
2 42 (1.47%) VMware Infrastructure
3 30 (1.05%) Hyper-V
4 5 (0.18%) Docker
4 5 (0.18%) Virtual Machines
4 5 (0.18%) VMware ESXi
5 4 (0.14%) Firmware
5 4 (0.14%) Virtual Desktop
6 3 (0.11%) Virtual Servers
7 2 (0.070%) DFS Replication
7 2 (0.070%) pfSense
8 1 (0.035%) BitLocker
8 1 (0.035%) NFS
8 1 (0.035%) Oracle RAC
8 1 (0.035%) Terminal Services
8 1 (0.035%) Time Sharing Option
8 1 (0.035%) vCloud
8 1 (0.035%) Veritas Cluster Server
8 1 (0.035%) vSphere
8 1 (0.035%) XenApp
Systems Management
1 61 (2.14%) Microsoft Intune
2 20 (0.70%) SCCM
3 18 (0.63%) Kubernetes
4 17 (0.60%) FortiGate
5 16 (0.56%) Terraform
6 14 (0.49%) Ansible
7 9 (0.32%) Active Directory Federation Services
8 6 (0.21%) WSUS
9 5 (0.18%) Jamf Pro
9 5 (0.18%) Tivoli Storage Manager
10 4 (0.14%) Puppet
10 4 (0.14%) Single Sign-On
11 3 (0.11%) Grafana
11 3 (0.11%) Microsoft Data Protection Manager
11 3 (0.11%) NetBackup
11 3 (0.11%) Prometheus
12 2 (0.070%) Autotask
12 2 (0.070%) cPanel
12 2 (0.070%) Failover Clustering
13 1 (0.035%) PowerCLI
Vendors
1 361 (12.66%) Microsoft
2 107 (3.75%) ServiceNow
3 73 (2.56%) Cisco
4 65 (2.28%) Oracle
5 59 (2.07%) VMware
6 28 (0.98%) Sun
7 27 (0.95%) SAP
8 18 (0.63%) SolarWinds
9 17 (0.60%) Apple
9 17 (0.60%) Salesforce
10 16 (0.56%) Atlassian
11 15 (0.53%) Palo Alto
11 15 (0.53%) Red Hat
12 14 (0.49%) Meraki
13 13 (0.46%) Fortinet
13 13 (0.46%) Google
14 12 (0.42%) Epicor
14 12 (0.42%) HP
15 10 (0.35%) Facebook
15 10 (0.35%) IBM