Service Desk Engineer
UK

The median Service Desk Engineer salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 779 829 1090
Rank change year-on-year +50 +261 -285
Permanent jobs requiring a Service Desk Engineer 117 146 147
As % of all permanent jobs advertised in the UK 0.12% 0.15% 0.092%
As % of the Job Titles category 0.12% 0.16% 0.096%
Number of salaries quoted 112 143 131
10th Percentile £23,500 £22,800 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £31,500 £29,000 £28,500
Median % change year-on-year +8.62% +1.75% +14.00%
75th Percentile £36,500 £36,000 £35,000
90th Percentile £41,150 £38,200 £45,000
UK excluding London median annual salary £31,500 £27,500 £26,500
% change year-on-year +14.55% +3.77% +6.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,739 91,836 153,630
% of permanent jobs with a recognized job title 94.65% 91.52% 96.11%
Number of salaries quoted 67,104 57,926 84,939
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,604
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,750 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

Salary distribution for jobs citing Service Desk Engineer over the 6 months to 14 May 2024.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -37 102 £31,500 +14.55% 49
England +51 101 £29,500 +6.31% 54
South East -10 23 £31,500 +5.00% 6
Work from Home +68 21 £30,000 - 21
North of England +23 19 £26,000 -5.45% 11
South West -15 18 £38,000 +46.15% 12
Midlands +1 17 £24,000 -12.73% 7
Northern Ireland +45 16 £35,000 +7.69% 1
London +123 15 £32,500 -8.45% 6
West Midlands +13 15 £24,000 -16.52% 4
North West +6 13 £26,000 -25.71% 1
East of England +1 9 £25,000 -9.09% 11
Yorkshire +77 5 £30,000 +9.09% 6
East Midlands -28 2 £30,750 +15.49% 3
North East -8 1 £30,000 - 5

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Engineer in the job title.

1 100 (85.47%) Microsoft 365
2 78 (66.67%) Active Directory
3 73 (62.39%) Microsoft
4 46 (39.32%) Windows
5 42 (35.90%) Social Skills
5 42 (35.90%) Customer Service
6 41 (35.04%) SharePoint
7 34 (29.06%) Azure
8 29 (24.79%) SLA
9 28 (23.93%) Analytical Skills
10 25 (21.37%) Microsoft Exchange
11 22 (18.80%) Mentoring
12 21 (17.95%) Entra ID
12 21 (17.95%) Service Management
12 21 (17.95%) Incident Management
13 19 (16.24%) Law
14 18 (15.38%) ITIL
14 18 (15.38%) Finance
14 18 (15.38%) VMware
14 18 (15.38%) Customer Experience
14 18 (15.38%) Public Sector
15 17 (14.53%) Windows Server
15 17 (14.53%) Marketing
16 16 (13.68%) Manufacturing
16 16 (13.68%) Coaching
17 15 (12.82%) Windows 10
17 15 (12.82%) Telecoms
18 14 (11.97%) Programme Management
18 14 (11.97%) Digital Marketing
18 14 (11.97%) SAP

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (35.04%) SharePoint
2 25 (21.37%) Microsoft Exchange
3 1 (0.85%) CMS
Applications
1 12 (10.26%) Microsoft Office
Business Applications
1 1 (0.85%) Elite 3E
Cloud Services
1 100 (85.47%) Microsoft 365
2 34 (29.06%) Azure
3 21 (17.95%) Entra ID
4 13 (11.11%) AWS
5 9 (7.69%) OneDrive
6 6 (5.13%) Cloud Computing
7 2 (1.71%) Mimecast
8 1 (0.85%) Google Workspace
8 1 (0.85%) PaaS
8 1 (0.85%) SaaS
8 1 (0.85%) WhatsApp
Communications & Networking
1 13 (11.11%) VPN
2 9 (7.69%) Firewall
3 8 (6.84%) DHCP
4 7 (5.98%) LAN
4 7 (5.98%) Remote Desktop
5 6 (5.13%) DNS
5 6 (5.13%) VLAN
5 6 (5.13%) WAN
6 5 (4.27%) TCP/IP
6 5 (4.27%) Wi-Fi
7 3 (2.56%) IPsec
7 3 (2.56%) SAN
8 2 (1.71%) Wireless
9 1 (0.85%) Ethernet
9 1 (0.85%) Unified Communications
9 1 (0.85%) VoIP
Database & Business Intelligence
1 2 (1.71%) SQL Server
General
1 42 (35.90%) Social Skills
2 28 (23.93%) Analytical Skills
3 19 (16.24%) Law
4 18 (15.38%) Finance
4 18 (15.38%) Public Sector
5 17 (14.53%) Marketing
6 16 (13.68%) Manufacturing
7 15 (12.82%) Telecoms
8 14 (11.97%) Electronics
9 3 (2.56%) Legal
9 3 (2.56%) Local Government
10 2 (1.71%) Fire and Rescue
11 1 (0.85%) Pharmaceutical
11 1 (0.85%) Retail
Miscellaneous
1 9 (7.69%) Driving Licence
2 4 (3.42%) Onboarding
2 4 (3.42%) Replication
2 4 (3.42%) Self-Motivation
3 2 (1.71%) Management Information System
3 2 (1.71%) Smartphone
4 1 (0.85%) Blackberry
4 1 (0.85%) Client/Server
4 1 (0.85%) CMDB
4 1 (0.85%) EPoS
4 1 (0.85%) Life Science
4 1 (0.85%) NHS
4 1 (0.85%) Social Media
Operating Systems
1 46 (39.32%) Windows
2 17 (14.53%) Windows Server
3 15 (12.82%) Windows 10
4 12 (10.26%) Android
5 11 (9.40%) Apple iOS
6 5 (4.27%) Mac OS
7 3 (2.56%) Linux
7 3 (2.56%) Windows 8
8 1 (0.85%) Mac OS X
8 1 (0.85%) VMS
8 1 (0.85%) Windows 7
8 1 (0.85%) Windows Server 2003
Processes & Methodologies
1 42 (35.90%) Customer Service
2 22 (18.80%) Mentoring
3 21 (17.95%) Incident Management
3 21 (17.95%) Service Management
4 18 (15.38%) Customer Experience
4 18 (15.38%) ITIL
5 16 (13.68%) Coaching
6 14 (11.97%) Business Intelligence
6 14 (11.97%) Digital Marketing
6 14 (11.97%) Programme Management
7 12 (10.26%) Problem-Solving
8 11 (9.40%) Ticket Management
9 10 (8.55%) Roadmaps
10 9 (7.69%) Service Delivery
11 8 (6.84%) Infrastructure Engineering
12 6 (5.13%) ITSM
13 4 (3.42%) Innovative Thinking
13 4 (3.42%) Problem Management
14 3 (2.56%) Data Security
14 3 (2.56%) Software Licensing
Programming Languages
1 2 (1.71%) PowerShell
Qualifications
1 5 (4.27%) Microsoft Certification
2 4 (3.42%) A+ Certification
2 4 (3.42%) MCITP
3 3 (2.56%) MCP
4 2 (1.71%) CCA
4 2 (1.71%) Citrix Certification
5 1 (0.85%) CCNA
5 1 (0.85%) Cisco Certification
5 1 (0.85%) Degree
5 1 (0.85%) ITIL Certification
5 1 (0.85%) MOS
5 1 (0.85%) SC Cleared
5 1 (0.85%) Security Cleared
Quality Assurance & Compliance
1 29 (24.79%) SLA
System Software
1 78 (66.67%) Active Directory
2 10 (8.55%) VMware Infrastructure
3 8 (6.84%) Hyper-V
4 3 (2.56%) GPFS
5 2 (1.71%) vSphere
5 2 (1.71%) XenApp
5 2 (1.71%) XenDesktop
6 1 (0.85%) Virtual Desktop
Systems Management
1 4 (3.42%) Microsoft Intune
2 2 (1.71%) Backup Exec
2 2 (1.71%) Jamf Pro
2 2 (1.71%) SCCM
2 2 (1.71%) Symantec Endpoint Protection
3 1 (0.85%) Active Directory Federation Services
3 1 (0.85%) FortiGate
3 1 (0.85%) N-central
3 1 (0.85%) SCOM
Vendors
1 73 (62.39%) Microsoft
2 18 (15.38%) VMware
3 14 (11.97%) SAP
4 5 (4.27%) Apple
4 5 (4.27%) SolarWinds
5 4 (3.42%) Citrix
5 4 (3.42%) Dell
5 4 (3.42%) N-able
5 4 (3.42%) Veeam
6 2 (1.71%) Cisco
6 2 (1.71%) ConnectWise
6 2 (1.71%) Fortinet
6 2 (1.71%) Meraki
6 2 (1.71%) ServiceNow
6 2 (1.71%) Sophos
6 2 (1.71%) Symantec
6 2 (1.71%) Veritas
7 1 (0.85%) iManage
7 1 (0.85%) Intapp
7 1 (0.85%) SonicWALL