Service Desk Manager
UK

The median Service Desk Manager salary in the UK is £50,250 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 766 841 1059
Rank change year-on-year +75 +218 -257
Permanent jobs requiring a Service Desk Manager 130 134 178
As % of all permanent jobs advertised in the UK 0.13% 0.13% 0.11%
As % of the Job Titles category 0.14% 0.15% 0.12%
Number of salaries quoted 105 124 157
10th Percentile £32,500 £37,575 £36,250
25th Percentile £42,500 £42,313 £41,250
Median annual salary (50th Percentile) £50,250 £50,000 £50,000
Median % change year-on-year +0.50% - +17.65%
75th Percentile £63,750 £60,000 £57,500
90th Percentile £77,500 £72,500 £67,500
UK excluding London median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% +11.11%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,739 91,836 153,630
% of permanent jobs with a recognized job title 94.65% 91.52% 96.11%
Number of salaries quoted 67,104 57,926 84,939
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,604
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,750 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Desk Manager
Job Vacancy Trend

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Manager.

Salary trend for Service Desk Manager in the UK

Service Desk Manager
Salary Histogram

Salary distribution for jobs citing Service Desk Manager over the 6 months to 14 May 2024.

Salary histogram for Service Desk Manager in the UK

Service Desk Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +72 122 £52,500 +5.00% 20
UK excluding London -14 90 £48,000 +1.05% 16
London +125 39 £65,000 +11.11% 7
Work from Home +57 31 £60,000 +26.32% 12
North of England +35 30 £48,000 +6.67% 4
South West -3 26 £45,000 -10.00% 2
Yorkshire +102 23 £48,000 +23.03%
South East -5 13 £62,500 +25.00% 3
Midlands +9 7 £31,500 -25.92% 1
North West -9 7 £46,066 -3.02% 4
East of England -17 7 £51,250 -2.38% 5
Scotland -48 6 £35,000 -6.67% 1
East Midlands -16 4 £31,500 -25.92%
Wales - 1 £50,000 - 2
West Midlands - 1 £56,000 - 1

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Manager in the job title.

1 75 (57.69%) ITIL
2 62 (47.69%) Social Skills
3 47 (36.15%) Customer Service
4 42 (32.31%) Microsoft 365
5 40 (30.77%) Microsoft
6 38 (29.23%) Service Management
7 37 (28.46%) ITSM
8 30 (23.08%) Azure
9 29 (22.31%) Finance
10 27 (20.77%) Stakeholder Management
10 27 (20.77%) Service Delivery
11 25 (19.23%) SLA
11 25 (19.23%) Problem-Solving
12 20 (15.38%) Incident Management
13 19 (14.62%) Windows
13 19 (14.62%) Continuous Improvement
14 17 (13.08%) Mentoring
14 17 (13.08%) Coaching
15 16 (12.31%) Degree
16 15 (11.54%) Active Directory
16 15 (11.54%) Service Desk Management
17 14 (10.77%) Line Management
17 14 (10.77%) Performance Management
18 13 (10.00%) Problem Management
18 13 (10.00%) ITIL Certification
18 13 (10.00%) Process Improvement
19 12 (9.23%) Cybersecurity
19 12 (9.23%) Change Management
19 12 (9.23%) Banking
20 11 (8.46%) ServiceNow

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.85%) SharePoint
2 3 (2.31%) Microsoft Exchange
Applications
1 6 (4.62%) Microsoft Excel
1 6 (4.62%) Microsoft Office
2 3 (2.31%) Microsoft PowerPoint
Business Applications
1 2 (1.54%) iTrent
Cloud Services
1 42 (32.31%) Microsoft 365
2 30 (23.08%) Azure
3 8 (6.15%) Entra ID
4 6 (4.62%) AWS
5 4 (3.08%) Mimecast
5 4 (3.08%) SaaS
6 3 (2.31%) Amazon EC2
6 3 (2.31%) Amazon S3
6 3 (2.31%) AWS Lambda
6 3 (2.31%) MailChimp
6 3 (2.31%) Route 53
6 3 (2.31%) Serverless
6 3 (2.31%) WhatsApp
6 3 (2.31%) Zapier
7 1 (0.77%) Google Workspace
7 1 (0.77%) OneDrive
7 1 (0.77%) Power Platform
Communications & Networking
1 7 (5.38%) Remote Desktop
2 4 (3.08%) DHCP
2 4 (3.08%) DNS
2 4 (3.08%) LAN
2 4 (3.08%) WAN
3 3 (2.31%) Firewall
3 3 (2.31%) Wi-Fi
3 3 (2.31%) Wireless
4 2 (1.54%) VPN
5 1 (0.77%) Cisco IOS
5 1 (0.77%) TCP/IP
5 1 (0.77%) VoIP
Database & Business Intelligence
1 3 (2.31%) Amazon RDS
2 1 (0.77%) Power BI
2 1 (0.77%) PowerPivot
Development Applications
1 1 (0.77%) JIRA
General
1 62 (47.69%) Social Skills
2 29 (22.31%) Finance
3 12 (9.23%) Banking
4 10 (7.69%) Analytical Skills
5 6 (4.62%) Billing
5 6 (4.62%) Front Office
5 6 (4.62%) Manufacturing
6 5 (3.85%) Organisational Skills
7 4 (3.08%) Law
7 4 (3.08%) Public Sector
7 4 (3.08%) Telecoms
8 3 (2.31%) Influencing Skills
8 3 (2.31%) Local Government
8 3 (2.31%) Marketing
8 3 (2.31%) Retail
9 2 (1.54%) Financial Institution
10 1 (0.77%) Aerospace
10 1 (0.77%) Games
10 1 (0.77%) Inclusion and Diversity
10 1 (0.77%) Legal
Miscellaneous
1 6 (4.62%) Onboarding
2 3 (2.31%) Management Information System
2 3 (2.31%) Mobile Computing
2 3 (2.31%) Self-Motivation
3 2 (1.54%) Blackberry
3 2 (1.54%) BYOD
3 2 (1.54%) PMI
4 1 (0.77%) CMDB
4 1 (0.77%) Data Centre
4 1 (0.77%) Driving Licence
4 1 (0.77%) iPhone
4 1 (0.77%) Private Cloud
4 1 (0.77%) Product Ownership
4 1 (0.77%) Video Conferencing
4 1 (0.77%) Virtual Team
Operating Systems
1 19 (14.62%) Windows
2 7 (5.38%) Windows 10
3 5 (3.85%) Windows Server
4 4 (3.08%) Linux
4 4 (3.08%) Mac OS
5 1 (0.77%) Apple iOS
5 1 (0.77%) Windows Server 2016
Processes & Methodologies
1 75 (57.69%) ITIL
2 47 (36.15%) Customer Service
3 38 (29.23%) Service Management
4 37 (28.46%) ITSM
5 27 (20.77%) Service Delivery
5 27 (20.77%) Stakeholder Management
6 25 (19.23%) Problem-Solving
7 20 (15.38%) Incident Management
8 19 (14.62%) Continuous Improvement
9 17 (13.08%) Coaching
9 17 (13.08%) Mentoring
10 15 (11.54%) Service Desk Management
11 14 (10.77%) Line Management
11 14 (10.77%) Performance Management
12 13 (10.00%) Problem Management
12 13 (10.00%) Process Improvement
13 12 (9.23%) Change Management
13 12 (9.23%) Cybersecurity
14 11 (8.46%) Customer Experience
14 11 (8.46%) IT Asset Management
Qualifications
1 16 (12.31%) Degree
2 13 (10.00%) ITIL Certification
3 5 (3.85%) A+ Certification
3 5 (3.85%) Microsoft Certification
4 4 (3.08%) Computer Science Degree
4 4 (3.08%) MCP
4 4 (3.08%) PRINCE2 Certification
4 4 (3.08%) Security Cleared
5 2 (1.54%) PMI Certification
5 2 (1.54%) PMP
6 1 (0.77%) BPSS Clearance
6 1 (0.77%) CCNA
6 1 (0.77%) Cisco Certification
6 1 (0.77%) ITIL Foundation Certificate
6 1 (0.77%) MCITP
Quality Assurance & Compliance
1 25 (19.23%) SLA
2 8 (6.15%) ISO/IEC 27001
3 5 (3.85%) Cyber Essentials
4 2 (1.54%) Cyber Essentials PLUS
4 2 (1.54%) GDPR
5 1 (0.77%) SOC 2
System Software
1 15 (11.54%) Active Directory
2 5 (3.85%) VMware Infrastructure
3 2 (1.54%) VMware Workstation
Systems Management
1 6 (4.62%) Microsoft Intune
2 4 (3.08%) Autotask
3 2 (1.54%) Jamf Pro
3 2 (1.54%) SCCM
4 1 (0.77%) Ansible
4 1 (0.77%) Terraform
4 1 (0.77%) WMI
Vendors
1 40 (30.77%) Microsoft
2 11 (8.46%) ServiceNow
3 8 (6.15%) VMware
4 4 (3.08%) Apple
4 4 (3.08%) Qualys
4 4 (3.08%) Sophos
5 3 (2.31%) Cisco
5 3 (2.31%) Facebook
5 3 (2.31%) HubSpot
6 2 (1.54%) Genesys
6 2 (1.54%) Meraki
7 1 (0.77%) Citrix
7 1 (0.77%) Google
7 1 (0.77%) Progress
7 1 (0.77%) SolarWinds