Service Desk Team Leader Jobs

Service Desk Team Lead
UK

The median Service Desk Team Lead salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 8 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 773 823 1156
Rank change year-on-year +50 +333 -310
Permanent jobs requiring a Service Desk Team Leader 136 97 129
As % of all permanent jobs advertised in the UK 0.13% 0.10% 0.075%
As % of the Job Titles category 0.13% 0.11% 0.078%
Number of salaries quoted 109 83 102
10th Percentile £29,750 £29,000 £29,775
25th Percentile £31,250 £31,625 £30,500
Median annual salary (50th Percentile) £37,500 £42,500 £37,000
Median % change year-on-year -11.76% +14.86% +1.37%
75th Percentile £47,500 £47,500 £45,625
90th Percentile £55,000 £52,500 £53,750
UK excluding London median annual salary £35,000 £35,000 £32,750
% change year-on-year - +6.87% -0.76%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,593 85,161 165,180
% of permanent jobs with a recognized job title 94.87% 91.21% 95.99%
Number of salaries quoted 72,456 55,290 85,908
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,518 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,500
% change year-on-year -6.54% +5.94% +6.32%

Service Desk Team Leader
Job Vacancy Trend

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Team Leader.

Salary trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Salary Histogram

Salary distribution for jobs citing Service Desk Team Leader over the 6 months to 8 June 2024.

Salary histogram for Service Desk Team Leader in the UK

Service Desk Team Leader
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the UK over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +57 133 £37,500 -11.76% 21
UK excluding London 0 111 £35,000 - 18
Work from Home +59 38 £36,250 -19.44% 3
North of England +23 29 £31,500 -25.88% 2
South East +12 27 £39,250 +12.14% 3
London +73 24 £55,000 +15.79% 3
Midlands -24 22 £37,500 -6.25% 2
East Midlands -17 21 £37,500 -
South West -18 20 £32,500 -18.75% 10
Yorkshire +77 14 £31,500 -37.00% 2
North East -7 13 £33,000 -11.41%
East of England -22 11 £32,000 -8.57% 1
North West -15 2 £47,500 +11.76%
Scotland -58 2 £32,500 -
West Midlands -6 1 £34,000 -15.00% 2

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 June 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Team Leader in the job title.

1 72 (52.94%) Social Skills
2 63 (46.32%) Windows
3 57 (41.91%) ITIL
4 49 (36.03%) Customer Service
5 48 (35.29%) Microsoft 365
6 45 (33.09%) Microsoft
7 41 (30.15%) Service Management
8 31 (22.79%) Active Directory
9 30 (22.06%) Problem-Solving
10 29 (21.32%) Microsoft Office
10 29 (21.32%) Service Delivery
11 28 (20.59%) SLA
12 25 (18.38%) Azure
13 23 (16.91%) Incident Management
14 22 (16.18%) Coaching
15 21 (15.44%) ITSM
16 18 (13.24%) Microsoft Exchange
17 17 (12.50%) Citrix
17 17 (12.50%) Performance Management
17 17 (12.50%) Mentoring
18 16 (11.76%) Finance
19 15 (11.03%) Windows Server
20 14 (10.29%) Microsoft Intune
20 14 (10.29%) Cybersecurity
21 13 (9.56%) Line Management
21 13 (9.56%) JIRA
21 13 (9.56%) ITIL Certification
22 12 (8.82%) VMware
22 12 (8.82%) Banking
22 12 (8.82%) ServiceNow

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (13.24%) Microsoft Exchange
2 10 (7.35%) SharePoint
Applications
1 29 (21.32%) Microsoft Office
2 5 (3.68%) Microsoft Excel
3 2 (1.47%) Microsoft PowerPoint
Business Applications
1 1 (0.74%) NetSuite
Cloud Services
1 48 (35.29%) Microsoft 365
2 25 (18.38%) Azure
3 7 (5.15%) OneDrive
4 6 (4.41%) Entra ID
5 4 (2.94%) SaaS
6 3 (2.21%) AWS
7 2 (1.47%) Google Workspace
8 1 (0.74%) Amazon CloudWatch
8 1 (0.74%) GitHub
8 1 (0.74%) Mimecast
Communications & Networking
1 9 (6.62%) Firewall
1 9 (6.62%) TCP/IP
2 7 (5.15%) VPN
3 6 (4.41%) DHCP
3 6 (4.41%) DNS
4 5 (3.68%) Wireless
5 3 (2.21%) Network Security
5 3 (2.21%) SAN
5 3 (2.21%) SMTP
6 2 (1.47%) NetScaler
6 2 (1.47%) Wi-Fi
7 1 (0.74%) BGP
7 1 (0.74%) MPLS
7 1 (0.74%) NAS
7 1 (0.74%) VPLS
Database & Business Intelligence
1 1 (0.74%) Amazon RDS
Development Applications
1 13 (9.56%) JIRA
General
1 72 (52.94%) Social Skills
2 16 (11.76%) Finance
3 12 (8.82%) Banking
4 11 (8.09%) Retail Banking
5 8 (5.88%) Analytical Skills
5 8 (5.88%) Organisational Skills
5 8 (5.88%) Retail
6 7 (5.15%) Documentation Skills
7 6 (4.41%) Legal
7 6 (4.41%) Manufacturing
8 4 (2.94%) Public Sector
9 3 (2.21%) Law
9 3 (2.21%) Telecoms
10 2 (1.47%) Aerospace
10 2 (1.47%) Inclusion and Diversity
10 2 (1.47%) Local Government
11 1 (0.74%) Digital Economy
11 1 (0.74%) Games
Libraries, Frameworks & Software Standards
1 2 (1.47%) 802.1X
Miscellaneous
1 6 (4.41%) Data Centre
2 4 (2.94%) iPhone
2 4 (2.94%) Self-Motivation
3 3 (2.21%) Driving Licence
3 3 (2.21%) Replication
4 1 (0.74%) Blackberry
4 1 (0.74%) BYOD
4 1 (0.74%) Management Information System
4 1 (0.74%) Security Operations Centre
Operating Systems
1 63 (46.32%) Windows
2 15 (11.03%) Windows Server
3 12 (8.82%) Windows 10
4 6 (4.41%) Linux
5 5 (3.68%) Windows Server 2016
5 5 (3.68%) Windows Server 2019
6 2 (1.47%) Windows 7
7 1 (0.74%) Unix
7 1 (0.74%) VMS
7 1 (0.74%) Windows Server 2012
Processes & Methodologies
1 57 (41.91%) ITIL
2 49 (36.03%) Customer Service
3 41 (30.15%) Service Management
4 30 (22.06%) Problem-Solving
5 29 (21.32%) Service Delivery
6 23 (16.91%) Incident Management
7 22 (16.18%) Coaching
8 21 (15.44%) ITSM
9 17 (12.50%) Mentoring
9 17 (12.50%) Performance Management
10 14 (10.29%) Cybersecurity
11 13 (9.56%) Line Management
12 10 (7.35%) Asset Management
12 10 (7.35%) Service Desk Management
13 8 (5.88%) Continuous Improvement
14 7 (5.15%) Cloud Security
14 7 (5.15%) Commercial Awareness
15 6 (4.41%) Resource Management
15 6 (4.41%) Server Management
16 5 (3.68%) Change Management
Programming Languages
1 6 (4.41%) SQL
2 2 (1.47%) C#
2 2 (1.47%) Java
2 2 (1.47%) PowerShell
2 2 (1.47%) Python
Qualifications
1 13 (9.56%) ITIL Certification
2 10 (7.35%) Security Cleared
3 8 (5.88%) SC Cleared
4 5 (3.68%) Degree
5 4 (2.94%) Microsoft Certification
6 3 (2.21%) ITIL Foundation Certificate
6 3 (2.21%) MCSE
7 2 (1.47%) MCP
8 1 (0.74%) A+ Certification
8 1 (0.74%) Azure Certification
Quality Assurance & Compliance
1 28 (20.59%) SLA
2 8 (5.88%) QA
3 6 (4.41%) GDPR
4 2 (1.47%) Cyber Essentials
System Software
1 31 (22.79%) Active Directory
2 9 (6.62%) VMware Infrastructure
3 5 (3.68%) VMware ESXi
4 2 (1.47%) Hyper-V
4 2 (1.47%) Virtual Machines
4 2 (1.47%) XenDesktop
5 1 (0.74%) XenApp
Systems Management
1 14 (10.29%) Microsoft Intune
2 7 (5.15%) SCCM
3 6 (4.41%) vCenter Server
4 4 (2.94%) Icinga
4 4 (2.94%) WSUS
5 2 (1.47%) Ansible
5 2 (1.47%) Single Sign-On
5 2 (1.47%) Terraform
6 1 (0.74%) Grafana
Vendors
1 45 (33.09%) Microsoft
2 17 (12.50%) Citrix
3 12 (8.82%) ServiceNow
3 12 (8.82%) VMware
4 8 (5.88%) Cisco
5 7 (5.15%) Meraki
6 6 (4.41%) SolarWinds
7 3 (2.21%) Juniper
7 3 (2.21%) Veeam
8 2 (1.47%) Commvault
8 2 (1.47%) Freshdesk
8 2 (1.47%) Google
8 2 (1.47%) Meru Networks
8 2 (1.47%) Nexthink
8 2 (1.47%) Sophos
8 2 (1.47%) Sun
8 2 (1.47%) Zoho
9 1 (0.74%) Dynatrace
9 1 (0.74%) Splunk
9 1 (0.74%) Ubiquiti