Services Manager
UK

The median Services Manager salary in the UK is £53,635 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 343 474 510
Rank change year-on-year +131 +36 -81
Permanent jobs requiring a Service Manager 815 652 1,015
As % of all permanent jobs advertised in the UK 0.83% 0.63% 0.65%
As % of the Job Titles category 0.87% 0.69% 0.68%
Number of salaries quoted 586 514 852
10th Percentile £37,000 £39,748 £41,250
25th Percentile £42,500 £46,250 £46,250
Median annual salary (50th Percentile) £53,635 £60,000 £56,492
Median % change year-on-year -10.61% +6.21% +12.75%
75th Percentile £65,000 £71,250 £68,875
90th Percentile £77,500 £86,250 £77,500
UK excluding London median annual salary £50,000 £53,500 £53,519
% change year-on-year -6.54% -0.04% +16.35%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,212 94,769 150,357
% of permanent jobs with a recognized job title 94.62% 91.51% 96.09%
Number of salaries quoted 66,814 59,630 85,382
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,225
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 4 May 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +135 773 £54,825 -8.63% 201
UK excluding London +70 521 £50,000 -6.54% 146
London +156 265 £68,169 +0.99% 64
Work from Home +33 212 £55,000 -8.33% 46
North of England +86 183 £47,500 -0.09% 43
South East +41 124 £50,000 -16.67% 38
Yorkshire +113 91 £50,000 -10.71% 14
Midlands +37 87 £53,635 +2.16% 30
South West +11 80 £50,000 -4.76% 14
North West +26 70 £47,500 - 27
West Midlands +29 56 £59,575 +5.91% 19
East Midlands -6 29 £40,000 -10.88% 11
East of England +8 24 £42,500 -19.05% 14
North East +14 22 £45,000 -17.43% 2
Scotland -60 20 £47,500 -5.00% 4
Wales 0 3 £47,500 -20.83% 6

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 478 (58.65%) Service Delivery
2 354 (43.44%) ITIL
3 334 (40.98%) Social Skills
4 268 (32.88%) Service Management
5 248 (30.43%) Microsoft
6 234 (28.71%) Finance
7 221 (27.12%) SLA
8 192 (23.56%) ITSM
9 177 (21.72%) Mentoring
10 152 (18.65%) ServiceNow
11 126 (15.46%) Performance Management
12 125 (15.34%) Customer Service
13 121 (14.85%) Contract Negotiation
14 118 (14.48%) Law
15 114 (13.99%) SaaS
15 114 (13.99%) Inclusion and Diversity
16 108 (13.25%) Problem-Solving
17 101 (12.39%) Microsoft 365
17 101 (12.39%) Incident Management
18 97 (11.90%) Continuous Improvement
18 97 (11.90%) Azure
19 95 (11.66%) Dell
20 90 (11.04%) Stakeholder Management
21 88 (10.80%) Project Management
21 88 (10.80%) Degree
22 82 (10.06%) Problem Management
23 75 (9.20%) ITIL Certification
24 70 (8.59%) Line Management
25 68 (8.34%) Analytical Skills
26 67 (8.22%) Change Management

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (1.60%) Microsoft Exchange
2 10 (1.23%) SharePoint
3 9 (1.10%) Confluence
Applications
1 37 (4.54%) Microsoft Office
2 27 (3.31%) Microsoft Excel
3 14 (1.72%) Microsoft PowerPoint
Business Applications
1 9 (1.10%) Dynamics CRM
2 5 (0.61%) SAP ERP
3 2 (0.25%) iTrent
3 2 (0.25%) Oracle ERP
3 2 (0.25%) Raiser’s Edge
4 1 (0.12%) Oracle EBS
4 1 (0.12%) Remedy ITSM
4 1 (0.12%) SAP HR
4 1 (0.12%) SmartPlant
Cloud Services
1 114 (13.99%) SaaS
2 101 (12.39%) Microsoft 365
3 97 (11.90%) Azure
4 31 (3.80%) Cloud Computing
5 20 (2.45%) AWS
6 19 (2.33%) Power Platform
7 15 (1.84%) Entra ID
8 6 (0.74%) GCP
9 5 (0.61%) Dynamics 365
10 4 (0.49%) Mimecast
11 3 (0.37%) Amazon EC2
11 3 (0.37%) Amazon S3
11 3 (0.37%) AWS Lambda
11 3 (0.37%) MailChimp
11 3 (0.37%) Route 53
11 3 (0.37%) Serverless
11 3 (0.37%) Zapier
12 2 (0.25%) Azure Cosmos DB
12 2 (0.25%) Google Docs
12 2 (0.25%) WhatsApp
Communications & Networking
1 21 (2.58%) WAN
2 17 (2.09%) LAN
3 12 (1.47%) Wi-Fi
4 11 (1.35%) Firewall
5 8 (0.98%) DHCP
5 8 (0.98%) DNS
6 7 (0.86%) Network Security
6 7 (0.86%) Remote Desktop
7 6 (0.74%) Internet
7 6 (0.74%) VPN
8 5 (0.61%) SD-WAN
8 5 (0.61%) Wireless
9 3 (0.37%) WLAN
10 2 (0.25%) NAS
10 2 (0.25%) VoIP
11 1 (0.12%) Cisco IOS
11 1 (0.12%) MPLS
11 1 (0.12%) Software-Defined Networking
11 1 (0.12%) Unified Communications
11 1 (0.12%) VSAT
Database & Business Intelligence
1 18 (2.21%) Power BI
2 14 (1.72%) SQL Server
3 8 (0.98%) Data Warehouse
4 6 (0.74%) SAP HANA
4 6 (0.74%) SQL Server Reporting Services
5 5 (0.61%) RDBMS
5 5 (0.61%) Relational Database
6 3 (0.37%) Amazon RDS
7 2 (0.25%) Oracle Reports
Development Applications
1 13 (1.60%) JIRA
2 2 (0.25%) Bitbucket
2 2 (0.25%) GitLab
General
1 334 (40.98%) Social Skills
2 234 (28.71%) Finance
3 118 (14.48%) Law
4 114 (13.99%) Inclusion and Diversity
5 68 (8.34%) Analytical Skills
6 43 (5.28%) Public Sector
7 40 (4.91%) Presentation Skills
8 38 (4.66%) Retail
9 33 (4.05%) Banking
10 32 (3.93%) Influencing Skills
11 25 (3.07%) Telecoms
12 16 (1.96%) Legal
13 15 (1.84%) Spanish Language
14 14 (1.72%) Manufacturing
15 12 (1.47%) Billing
15 12 (1.47%) Organisational Skills
16 10 (1.23%) Advertising
16 10 (1.23%) Fire and Rescue
16 10 (1.23%) French Language
16 10 (1.23%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (1.96%) EDI
2 10 (1.23%) Middleware
3 4 (0.49%) .NET
3 4 (0.49%) CSS
4 2 (0.25%) RESTful
Miscellaneous
1 24 (2.94%) Onboarding
2 23 (2.82%) Self-Motivation
3 17 (2.09%) Driving Licence
4 16 (1.96%) Management Information System
5 12 (1.47%) Virtual Team
6 8 (0.98%) NHS
6 8 (0.98%) PKI
6 8 (0.98%) Product Ownership
7 7 (0.86%) CMDB
7 7 (0.86%) Data Centre
8 6 (0.74%) Enterprise Software
9 5 (0.61%) Data Structures
9 5 (0.61%) Public Cloud
9 5 (0.61%) Reinsurance
9 5 (0.61%) Team-Oriented Environment
10 4 (0.49%) PMI
11 3 (0.37%) Cloud Native
11 3 (0.37%) Cyber Kill Chain
11 3 (0.37%) FMCG
11 3 (0.37%) Greenfield Project
Operating Systems
1 65 (7.98%) Windows
2 20 (2.45%) Windows Server
3 7 (0.86%) Windows 10
4 4 (0.49%) Android
4 4 (0.49%) Linux
4 4 (0.49%) Mac OS
5 3 (0.37%) Windows Server 2008
6 1 (0.12%) Apple iOS
6 1 (0.12%) Windows Server 2016
Processes & Methodologies
1 478 (58.65%) Service Delivery
2 354 (43.44%) ITIL
3 268 (32.88%) Service Management
4 192 (23.56%) ITSM
5 177 (21.72%) Mentoring
6 126 (15.46%) Performance Management
7 125 (15.34%) Customer Service
8 121 (14.85%) Contract Negotiation
9 108 (13.25%) Problem-Solving
10 101 (12.39%) Incident Management
11 97 (11.90%) Continuous Improvement
12 90 (11.04%) Stakeholder Management
13 88 (10.80%) Project Management
14 82 (10.06%) Problem Management
15 70 (8.59%) Line Management
16 67 (8.22%) Change Management
17 65 (7.98%) Cybersecurity
18 63 (7.73%) Coaching
19 62 (7.61%) Agile
20 53 (6.50%) People Management
Programming Languages
1 10 (1.23%) C#
1 10 (1.23%) Java
2 9 (1.10%) SQL
3 8 (0.98%) Python
4 4 (0.49%) PowerShell
5 2 (0.25%) JavaScript
Qualifications
1 88 (10.80%) Degree
2 75 (9.20%) ITIL Certification
3 34 (4.17%) Security Cleared
4 22 (2.70%) Computer Science Degree
5 20 (2.45%) Cisco Certification
6 18 (2.21%) CCNP
7 17 (2.09%) Azure Certification
7 17 (2.09%) CCNA
8 12 (1.47%) Microsoft Certification
9 11 (1.35%) DBS Check
10 9 (1.10%) APMP
10 9 (1.10%) SC Cleared
11 5 (0.61%) A+ Certification
11 5 (0.61%) ITIL Foundation Certificate
11 5 (0.61%) PMI Certification
12 4 (0.49%) MCP
12 4 (0.49%) MCSE
12 4 (0.49%) PMP
12 4 (0.49%) PRINCE2 Certification
13 3 (0.37%) Master's Degree
Quality Assurance & Compliance
1 221 (27.12%) SLA
2 36 (4.42%) Cyber Essentials
3 32 (3.93%) ISO/IEC 27001
4 21 (2.58%) Accessibility
5 20 (2.45%) GDPR
6 12 (1.47%) PMO
7 8 (0.98%) ISO 22301
8 7 (0.86%) QA
9 5 (0.61%) Data Quality
10 4 (0.49%) Cyber Essentials PLUS
11 3 (0.37%) NIST
12 1 (0.12%) ISO 9001
12 1 (0.12%) NEBOSH
12 1 (0.12%) NIST 800
12 1 (0.12%) PCI DSS
12 1 (0.12%) SOC 2
System Software
1 33 (4.05%) Active Directory
2 11 (1.35%) IAG
3 8 (0.98%) VMware Infrastructure
4 3 (0.37%) Hyper-V
4 3 (0.37%) Virtual Servers
5 2 (0.25%) Virtual Machines
5 2 (0.25%) VMware Workstation
Systems Management
1 26 (3.19%) Microsoft Intune
2 4 (0.49%) Autotask
2 4 (0.49%) SCCM
3 3 (0.37%) Jamf Pro
3 3 (0.37%) Terraform
4 1 (0.12%) Ansible
4 1 (0.12%) WMI
Vendors
1 248 (30.43%) Microsoft
2 152 (18.65%) ServiceNow
3 95 (11.66%) Dell
4 26 (3.19%) Cisco
5 20 (2.45%) Salesforce
5 20 (2.45%) SAP
6 15 (1.84%) Apple
6 15 (1.84%) Fortinet
7 13 (1.60%) VMware
8 12 (1.47%) Oracle
9 8 (0.98%) Google
10 7 (0.86%) Remedy
11 5 (0.61%) Genesys
11 5 (0.61%) HubSpot
11 5 (0.61%) Meraki
12 4 (0.49%) Computacenter
12 4 (0.49%) ConnectWise
12 4 (0.49%) Qualys
12 4 (0.49%) Sophos
13 3 (0.37%) Citrix