Services Manager
UK

The median Services Manager salary in the UK is £53,635 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 341 474 539
Rank change year-on-year +133 +65 -117
Permanent jobs requiring a Service Manager 839 620 1,017
As % of all permanent jobs advertised in the UK 0.84% 0.63% 0.63%
As % of the Job Titles category 0.89% 0.68% 0.66%
Number of salaries quoted 605 490 852
10th Percentile £36,250 £39,648 £40,625
25th Percentile £42,500 £46,250 £46,250
Median annual salary (50th Percentile) £53,635 £60,000 £55,000
Median % change year-on-year -10.61% +9.09% +9.77%
75th Percentile £65,000 £71,250 £68,750
90th Percentile £77,500 £83,875 £77,500
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,593 90,744 154,424
% of permanent jobs with a recognized job title 94.69% 91.51% 96.08%
Number of salaries quoted 67,603 57,335 84,442
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 18 May 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +147 796 £54,325 -9.46% 224
UK excluding London +63 542 £50,000 -9.09% 161
London +171 268 £65,000 -5.45% 77
Work from Home +33 221 £55,000 -8.33% 59
North of England +108 190 £47,500 -4.04% 29
South East +33 126 £50,000 -13.04% 46
Yorkshire +110 93 £50,000 -10.71% 9
Midlands +13 88 £55,119 +4.99% 41
South West +12 84 £50,000 -9.09% 19
North West +28 75 £47,500 - 18
West Midlands +28 58 £60,000 +9.09% 22
East of England -7 30 £47,000 -10.48% 15
East Midlands -2 28 £40,000 -10.88% 19
North East +11 22 £45,000 -17.43% 2
Scotland -57 20 £47,500 +5.56% 7
Wales -3 4 £45,000 -25.00% 8

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 483 (57.57%) Service Delivery
2 354 (42.19%) ITIL
3 348 (41.48%) Social Skills
4 271 (32.30%) Service Management
5 250 (29.80%) Microsoft
6 239 (28.49%) Finance
7 225 (26.82%) SLA
8 191 (22.77%) ITSM
9 185 (22.05%) Mentoring
10 154 (18.36%) ServiceNow
11 128 (15.26%) Performance Management
12 125 (14.90%) Customer Service
13 122 (14.54%) Contract Negotiation
14 119 (14.18%) Inclusion and Diversity
15 117 (13.95%) Law
16 114 (13.59%) Problem-Solving
16 114 (13.59%) SaaS
17 105 (12.51%) Incident Management
18 99 (11.80%) Degree
18 99 (11.80%) Microsoft 365
19 97 (11.56%) Stakeholder Management
20 96 (11.44%) Continuous Improvement
20 96 (11.44%) Azure
21 95 (11.32%) Dell
22 87 (10.37%) Project Management
23 81 (9.65%) Problem Management
24 74 (8.82%) ITIL Certification
25 73 (8.70%) Line Management
26 69 (8.22%) Agile
27 68 (8.10%) Change Management

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (1.55%) Microsoft Exchange
2 11 (1.31%) SharePoint
3 9 (1.07%) Confluence
Applications
1 38 (4.53%) Microsoft Office
2 28 (3.34%) Microsoft Excel
3 14 (1.67%) Microsoft PowerPoint
Business Applications
1 8 (0.95%) Dynamics CRM
2 5 (0.60%) SAP ERP
3 2 (0.24%) iTrent
3 2 (0.24%) Raiser’s Edge
4 1 (0.12%) Oracle EBS
4 1 (0.12%) Oracle ERP
4 1 (0.12%) Remedy ITSM
4 1 (0.12%) SAP HR
4 1 (0.12%) SmartPlant
Cloud Services
1 114 (13.59%) SaaS
2 99 (11.80%) Microsoft 365
3 96 (11.44%) Azure
4 31 (3.69%) Cloud Computing
5 22 (2.62%) AWS
6 20 (2.38%) Power Platform
7 15 (1.79%) Entra ID
8 6 (0.72%) GCP
9 4 (0.48%) Mimecast
10 3 (0.36%) Amazon EC2
10 3 (0.36%) Amazon S3
10 3 (0.36%) AWS Lambda
10 3 (0.36%) Dynamics 365
10 3 (0.36%) MailChimp
10 3 (0.36%) Route 53
10 3 (0.36%) Serverless
10 3 (0.36%) WhatsApp
10 3 (0.36%) Zapier
11 2 (0.24%) IaaS
11 2 (0.24%) PaaS
Communications & Networking
1 22 (2.62%) WAN
2 18 (2.15%) LAN
3 12 (1.43%) Wi-Fi
4 11 (1.31%) Firewall
5 9 (1.07%) DHCP
5 9 (1.07%) DNS
6 7 (0.83%) Remote Desktop
7 6 (0.72%) Internet
7 6 (0.72%) Network Security
7 6 (0.72%) VPN
8 5 (0.60%) Wireless
9 4 (0.48%) SD-WAN
10 3 (0.36%) VoIP
10 3 (0.36%) WLAN
11 2 (0.24%) NAS
11 2 (0.24%) VSAT
12 1 (0.12%) Cisco IOS
12 1 (0.12%) TCP/IP
Database & Business Intelligence
1 19 (2.26%) Power BI
2 14 (1.67%) SQL Server
3 8 (0.95%) Data Warehouse
4 6 (0.72%) SAP HANA
4 6 (0.72%) SQL Server Reporting Services
5 5 (0.60%) RDBMS
5 5 (0.60%) Relational Database
6 3 (0.36%) Amazon RDS
7 1 (0.12%) Oracle Reports
7 1 (0.12%) PowerPivot
Development Applications
1 13 (1.55%) JIRA
2 2 (0.24%) Bitbucket
2 2 (0.24%) GitLab
General
1 348 (41.48%) Social Skills
2 239 (28.49%) Finance
3 119 (14.18%) Inclusion and Diversity
4 117 (13.95%) Law
5 68 (8.10%) Analytical Skills
6 47 (5.60%) Presentation Skills
7 43 (5.13%) Retail
8 42 (5.01%) Public Sector
9 38 (4.53%) Banking
10 32 (3.81%) Influencing Skills
11 25 (2.98%) Telecoms
12 16 (1.91%) Legal
13 15 (1.79%) Manufacturing
13 15 (1.79%) Spanish Language
14 11 (1.31%) Billing
14 11 (1.31%) Organisational Skills
15 10 (1.19%) Advertising
15 10 (1.19%) Fire and Rescue
15 10 (1.19%) French Language
15 10 (1.19%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (1.91%) EDI
2 8 (0.95%) Middleware
3 4 (0.48%) .NET
3 4 (0.48%) CSS
4 2 (0.24%) RESTful
Miscellaneous
1 25 (2.98%) Onboarding
2 23 (2.74%) Self-Motivation
3 18 (2.15%) Management Information System
4 17 (2.03%) Driving Licence
5 16 (1.91%) Virtual Team
6 10 (1.19%) Data Structures
7 9 (1.07%) NHS
7 9 (1.07%) PKI
7 9 (1.07%) Product Ownership
8 8 (0.95%) CMDB
9 7 (0.83%) Data Centre
10 5 (0.60%) Enterprise Software
10 5 (0.60%) Public Cloud
11 4 (0.48%) Cloud Native
11 4 (0.48%) Cyber Threat
11 4 (0.48%) PMI
11 4 (0.48%) Reinsurance
11 4 (0.48%) Team-Oriented Environment
12 3 (0.36%) Cyber Kill Chain
12 3 (0.36%) Greenfield Project
Operating Systems
1 63 (7.51%) Windows
2 19 (2.26%) Windows Server
3 7 (0.83%) Windows 10
4 4 (0.48%) Android
4 4 (0.48%) Linux
4 4 (0.48%) Mac OS
5 2 (0.24%) Windows Server 2008
6 1 (0.12%) Apple iOS
6 1 (0.12%) Windows Server 2016
Processes & Methodologies
1 483 (57.57%) Service Delivery
2 354 (42.19%) ITIL
3 271 (32.30%) Service Management
4 191 (22.77%) ITSM
5 185 (22.05%) Mentoring
6 128 (15.26%) Performance Management
7 125 (14.90%) Customer Service
8 122 (14.54%) Contract Negotiation
9 114 (13.59%) Problem-Solving
10 105 (12.51%) Incident Management
11 97 (11.56%) Stakeholder Management
12 96 (11.44%) Continuous Improvement
13 87 (10.37%) Project Management
14 81 (9.65%) Problem Management
15 73 (8.70%) Line Management
16 69 (8.22%) Agile
17 68 (8.10%) Change Management
18 67 (7.99%) Cybersecurity
19 65 (7.75%) Coaching
20 55 (6.56%) People Management
Programming Languages
1 10 (1.19%) C#
1 10 (1.19%) Java
2 9 (1.07%) SQL
3 8 (0.95%) Python
4 4 (0.48%) PowerShell
5 2 (0.24%) JavaScript
Qualifications
1 99 (11.80%) Degree
2 74 (8.82%) ITIL Certification
3 36 (4.29%) Security Cleared
4 21 (2.50%) Computer Science Degree
5 20 (2.38%) Cisco Certification
6 18 (2.15%) CCNP
7 17 (2.03%) Azure Certification
7 17 (2.03%) CCNA
8 12 (1.43%) DBS Check
9 11 (1.31%) Microsoft Certification
10 10 (1.19%) APMP
11 9 (1.07%) SC Cleared
12 5 (0.60%) A+ Certification
12 5 (0.60%) ITIL Foundation Certificate
12 5 (0.60%) PMI Certification
13 4 (0.48%) MCP
13 4 (0.48%) PMP
13 4 (0.48%) PRINCE2 Certification
14 3 (0.36%) MCSE
15 2 (0.24%) BC Cleared
Quality Assurance & Compliance
1 225 (26.82%) SLA
2 38 (4.53%) Cyber Essentials
3 34 (4.05%) ISO/IEC 27001
4 21 (2.50%) Accessibility
4 21 (2.50%) GDPR
5 13 (1.55%) PMO
6 9 (1.07%) QA
7 8 (0.95%) ISO 22301
8 5 (0.60%) Data Quality
8 5 (0.60%) NIST
9 4 (0.48%) Cyber Essentials PLUS
10 2 (0.24%) COBIT
11 1 (0.12%) ISO 9001
11 1 (0.12%) ISO/IEC 20000
11 1 (0.12%) NEBOSH
11 1 (0.12%) NIST 800
11 1 (0.12%) PCI DSS
11 1 (0.12%) SOC 2
System Software
1 33 (3.93%) Active Directory
2 11 (1.31%) IAG
3 7 (0.83%) VMware Infrastructure
4 3 (0.36%) Hyper-V
4 3 (0.36%) Virtual Servers
5 2 (0.24%) Virtual Machines
5 2 (0.24%) VMware Workstation
Systems Management
1 25 (2.98%) Microsoft Intune
2 4 (0.48%) Autotask
2 4 (0.48%) Jamf Pro
2 4 (0.48%) SCCM
3 3 (0.36%) Terraform
4 1 (0.12%) Ansible
4 1 (0.12%) WMI
Vendors
1 250 (29.80%) Microsoft
2 154 (18.36%) ServiceNow
3 95 (11.32%) Dell
4 27 (3.22%) Cisco
5 25 (2.98%) Salesforce
6 18 (2.15%) SAP
7 16 (1.91%) Apple
8 15 (1.79%) Fortinet
9 12 (1.43%) VMware
10 10 (1.19%) Oracle
11 8 (0.95%) Google
12 7 (0.83%) Remedy
13 5 (0.60%) Genesys
13 5 (0.60%) HubSpot
13 5 (0.60%) Meraki
14 4 (0.48%) Computacenter
14 4 (0.48%) ConnectWise
14 4 (0.48%) Qualys
14 4 (0.48%) Sophos
15 3 (0.36%) Citrix