Support Technician
UK

The median Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 317 588 853
Rank change year-on-year +271 +265 -176
Permanent jobs requiring a Support Technician 883 440 394
As % of all permanent jobs advertised in the UK 0.89% 0.43% 0.25%
As % of the Job Titles category 0.94% 0.47% 0.26%
Number of salaries quoted 759 274 327
10th Percentile £21,250 £22,500 £20,650
25th Percentile £24,000 £24,750 £22,750
Median annual salary (50th Percentile) £27,000 £29,000 £25,500
Median % change year-on-year -6.90% +13.73% +2.00%
75th Percentile £30,000 £32,250 £30,000
90th Percentile £34,250 £37,000 £35,000
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,864 92,882 151,282
% of permanent jobs with a recognized job title 94.64% 91.46% 96.10%
Number of salaries quoted 67,182 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Support Technician.

Salary trend for Support Technician in the UK

Support Technician
Salary Histogram

Salary distribution for jobs citing Support Technician over the 6 months to 8 May 2024.

Salary histogram for Support Technician in the UK

Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +209 834 £27,000 -1.82% 127
England +261 823 £27,000 -6.09% 137
South East +140 237 £27,000 -1.82% 37
North of England +112 184 £27,500 -15.38% 35
Work from Home +180 176 £27,000 +0.65% 26
East of England +124 167 £26,500 -6.19% 19
Midlands +126 152 £26,000 +4.00% 16
Yorkshire +151 92 £26,500 -1.85% 11
East Midlands +57 83 £25,000 - 9
North West +5 78 £28,000 -20.00% 19
West Midlands +64 63 £26,250 +2.94% 7
South West -35 44 £27,500 - 16
London +51 39 £30,000 +3.45% 16
Scotland -42 32 £24,000 -20.00% 5
Wales +18 16 £24,500 -14.78% 4
North East +9 14 £30,000 - 5
Northern Ireland +27 2 £29,500 - 1

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Technician in the job title.

1 385 (43.60%) Microsoft 365
2 377 (42.70%) Windows
3 362 (41.00%) Microsoft
4 287 (32.50%) Customer Service
5 277 (31.37%) Social Skills
6 247 (27.97%) Active Directory
7 211 (23.90%) Problem-Solving
8 149 (16.87%) Windows Server
9 137 (15.52%) Microsoft Office
10 121 (13.70%) Windows 10
11 104 (11.78%) Azure
12 98 (11.10%) Driving Licence
13 80 (9.06%) Microsoft Exchange
14 73 (8.27%) Wireless
14 73 (8.27%) ITIL
15 72 (8.15%) DNS
16 69 (7.81%) Firewall
17 62 (7.02%) VMware
17 62 (7.02%) TCP/IP
18 59 (6.68%) Entra ID
19 58 (6.57%) DHCP
19 58 (6.57%) Google
20 54 (6.12%) Degree
21 53 (6.00%) ITSM
21 53 (6.00%) Finance
22 52 (5.89%) SLA
22 52 (5.89%) Time Management
23 51 (5.78%) Manufacturing
24 45 (5.10%) SharePoint
25 42 (4.76%) A+ Certification

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (9.06%) Microsoft Exchange
2 45 (5.10%) SharePoint
3 6 (0.68%) Exchange Server 2007
3 6 (0.68%) Exchange Server 2010
3 6 (0.68%) Exchange Server 2013
4 5 (0.57%) Confluence
5 3 (0.34%) IIS
6 2 (0.23%) Resin
7 1 (0.11%) Apache
Applications
1 137 (15.52%) Microsoft Office
2 13 (1.47%) Microsoft Excel
3 3 (0.34%) Microsoft PowerPoint
Business Applications
1 5 (0.57%) Sage 200
1 5 (0.57%) Sage 50
1 5 (0.57%) Sage CRM
2 2 (0.23%) Dynamics NAV
Cloud Services
1 385 (43.60%) Microsoft 365
2 104 (11.78%) Azure
3 59 (6.68%) Entra ID
4 25 (2.83%) Google Workspace
5 16 (1.81%) AWS
6 10 (1.13%) WhatsApp
7 9 (1.02%) OneDrive
8 5 (0.57%) ChatGPT
8 5 (0.57%) IaaS
9 3 (0.34%) Power Platform
10 2 (0.23%) Azure Sentinel
10 2 (0.23%) Dropbox
10 2 (0.23%) Google Drive
10 2 (0.23%) SaaS
11 1 (0.11%) Adobe Creative Cloud
11 1 (0.11%) Asana
11 1 (0.11%) GCP
11 1 (0.11%) Mimecast
11 1 (0.11%) Miro
Communications & Networking
1 73 (8.27%) Wireless
2 72 (8.15%) DNS
3 69 (7.81%) Firewall
4 62 (7.02%) TCP/IP
5 58 (6.57%) DHCP
6 40 (4.53%) LAN
6 40 (4.53%) Wi-Fi
7 24 (2.72%) WAN
8 23 (2.60%) VPN
9 20 (2.27%) Internet
10 18 (2.04%) VLAN
11 16 (1.81%) VoIP
12 14 (1.59%) Ethernet
12 14 (1.59%) Network Security
13 8 (0.91%) Broadband
13 8 (0.91%) FTP
13 8 (0.91%) Remote Desktop
14 7 (0.79%) MPLS
15 6 (0.68%) IMAP
15 6 (0.68%) SD-WAN
Database & Business Intelligence
1 7 (0.79%) SQL Server
2 6 (0.68%) PostgreSQL
3 3 (0.34%) Power BI
Development Applications
1 5 (0.57%) JIRA
General
1 277 (31.37%) Social Skills
2 53 (6.00%) Finance
3 51 (5.78%) Manufacturing
4 41 (4.64%) Analytical Skills
5 28 (3.17%) Retail
6 25 (2.83%) Organisational Skills
7 23 (2.60%) Inclusion and Diversity
8 15 (1.70%) Public Sector
9 14 (1.59%) Multimedia
10 13 (1.47%) Marketing
11 12 (1.36%) Local Government
12 9 (1.02%) Law
13 8 (0.91%) Legal
14 7 (0.79%) Automotive
15 5 (0.57%) Electronics
15 5 (0.57%) Publishing
15 5 (0.57%) Telecoms
16 3 (0.34%) Advertising
16 3 (0.34%) Aviation
16 3 (0.34%) Fire and Rescue
Libraries, Frameworks & Software Standards
1 4 (0.45%) X-Windows
2 3 (0.34%) CSS
2 3 (0.34%) HTML
3 2 (0.23%) EDI
Miscellaneous
1 98 (11.10%) Driving Licence
2 33 (3.74%) Self-Motivation
3 25 (2.83%) CCTV
4 20 (2.27%) Video Conferencing
5 19 (2.15%) Management Information System
5 19 (2.15%) Onboarding
6 16 (1.81%) Data Centre
7 15 (1.70%) NHS
8 8 (0.91%) LIMS
9 7 (0.79%) Educational Technology
9 7 (0.79%) EPoS
9 7 (0.79%) Handset
9 7 (0.79%) Interactive Media
10 6 (0.68%) Analytical Mindset
10 6 (0.68%) iPad
10 6 (0.68%) iPhone
10 6 (0.68%) Replication
10 6 (0.68%) Social Media
11 4 (0.45%) Enterprise Software
11 4 (0.45%) Mobile Computing
Operating Systems
1 377 (42.70%) Windows
2 149 (16.87%) Windows Server
3 121 (13.70%) Windows 10
4 33 (3.74%) Linux
5 25 (2.83%) Apple iOS
6 22 (2.49%) Android
7 21 (2.38%) Windows Server 2016
8 17 (1.93%) Mac OS
9 16 (1.81%) Windows 7
10 13 (1.47%) Windows Server 2019
11 9 (1.02%) Unix
12 8 (0.91%) Windows 8
12 8 (0.91%) Windows Server 2012
13 6 (0.68%) Windows Server 2008
14 5 (0.57%) Red Hat Enterprise Linux
15 4 (0.45%) Mac OS X
16 2 (0.23%) Ubuntu
Processes & Methodologies
1 287 (32.50%) Customer Service
2 211 (23.90%) Problem-Solving
3 73 (8.27%) ITIL
4 53 (6.00%) ITSM
5 52 (5.89%) Time Management
6 41 (4.64%) Cybersecurity
7 39 (4.42%) Service Management
8 28 (3.17%) Mathematics
9 26 (2.94%) Service Delivery
10 25 (2.83%) Collaborative Working
11 24 (2.72%) CRM
12 21 (2.38%) Coaching
13 19 (2.15%) Preventative Maintenance
14 18 (2.04%) Information Security
15 17 (1.93%) Asset Management
16 16 (1.81%) Logistics
16 16 (1.81%) Migration
17 15 (1.70%) Change Management
17 15 (1.70%) Configuration Management
18 14 (1.59%) Project Management
Programming Languages
1 31 (3.51%) PowerShell
2 22 (2.49%) SQL
3 5 (0.57%) T-SQL
4 1 (0.11%) Java
Qualifications
1 54 (6.12%) Degree
2 42 (4.76%) A+ Certification
3 40 (4.53%) DBS Check
4 32 (3.62%) Microsoft Certification
5 21 (2.38%) Security Cleared
6 16 (1.81%) CCNA
6 16 (1.81%) Cisco Certification
6 16 (1.81%) SC Cleared
7 12 (1.36%) Network+ Certification
8 10 (1.13%) MCP
9 9 (1.02%) MCSE
10 7 (0.79%) ITIL Foundation Certificate
11 5 (0.57%) MCITP
11 5 (0.57%) MCSA
12 4 (0.45%) ITIL Certification
13 3 (0.34%) BPSS Clearance
13 3 (0.34%) NVQ Level 3
14 2 (0.23%) Computer Science Degree
14 2 (0.23%) DV Cleared
14 2 (0.23%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 52 (5.89%) SLA
2 26 (2.94%) GDPR
3 7 (0.79%) Cyber Essentials
3 7 (0.79%) Cyber Essentials PLUS
4 5 (0.57%) QA
5 2 (0.23%) Accessibility
5 2 (0.23%) ISO/IEC 27001
6 1 (0.11%) ISO 14001
6 1 (0.11%) ISO 9001
System Software
1 247 (27.97%) Active Directory
2 42 (4.76%) VMware Infrastructure
3 29 (3.28%) Hyper-V
4 10 (1.13%) Virtual Machines
5 9 (1.02%) vSphere
6 4 (0.45%) Terminal Services
7 3 (0.34%) Virtual Servers
7 3 (0.34%) VMware ESXi
8 2 (0.23%) BitLocker
8 2 (0.23%) Virtual Desktop
9 1 (0.11%) Microsoft Virtual Server
Systems Management
1 42 (4.76%) Microsoft Intune
2 11 (1.25%) SCCM
3 5 (0.57%) McAfee ePO
4 4 (0.45%) Active Directory Federation Services
4 4 (0.45%) AirWatch
4 4 (0.45%) Microsoft Clustering
4 4 (0.45%) SCOM
5 3 (0.34%) Autotask
5 3 (0.34%) Microsoft Data Protection Manager
5 3 (0.34%) SCDPM
5 3 (0.34%) SmoothWall
6 2 (0.23%) FortiGate
6 2 (0.23%) Jamf Pro
6 2 (0.23%) PaperCut
7 1 (0.11%) Graylog
7 1 (0.11%) WSUS
Vendors
1 362 (41.00%) Microsoft
2 62 (7.02%) VMware
3 58 (6.57%) Google
4 31 (3.51%) Apple
5 24 (2.72%) Cisco
6 15 (1.70%) Sage
7 13 (1.47%) Veeam
8 9 (1.02%) Ubiquiti
9 8 (0.91%) Citrix
9 8 (0.91%) Meraki
10 7 (0.79%) Datto
10 7 (0.79%) Sophos
11 6 (0.68%) Acronis
11 6 (0.68%) ConnectWise
11 6 (0.68%) Dell
11 6 (0.68%) ESET
11 6 (0.68%) Facebook
11 6 (0.68%) Fortinet
11 6 (0.68%) McAfee
11 6 (0.68%) Sun