Technical Support Analyst Jobs

Technical Support Analyst
UK

The median Technical Support Analyst salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 769 893 1080
Rank change year-on-year +124 +187 -242
Permanent jobs requiring a Technical Support Analyst 126 84 153
As % of all permanent jobs advertised in the UK 0.13% 0.084% 0.096%
As % of the Job Titles category 0.13% 0.092% 0.100%
Number of salaries quoted 100 58 150
10th Percentile £24,000 £23,500 £22,975
25th Percentile £26,250 £31,250 £24,813
Median annual salary (50th Percentile) £30,000 £36,250 £33,000
Median % change year-on-year -17.24% +9.85% +14.78%
75th Percentile £55,000 £45,000 £41,438
90th Percentile £55,696 £49,000 £50,776
UK excluding London median annual salary £28,000 £33,500 £30,000
% change year-on-year -16.42% +11.67% +14.29%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,908 91,208 153,609
% of permanent jobs with a recognized job title 94.68% 91.47% 96.09%
Number of salaries quoted 67,161 57,434 84,375
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,500 £78,750
90th Percentile £90,000 £100,000 £95,950
UK excluding London median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +5.63%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

Salary distribution for jobs citing Technical Support Analyst over the 6 months to 15 May 2024.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +113 116 £31,250 -14.38% 6
UK excluding London +5 89 £28,000 -16.42% 5
London +135 34 £54,296 +44.79% 3
Work from Home +63 34 £54,296 +44.79% 62
North of England +51 32 £28,000 -37.78%
North West +26 24 £27,500 -17.91%
East of England +4 16 £35,000 +45.83%
South West -14 13 £24,000 -26.15%
South East +8 11 £29,500 -22.37% 1
Midlands +1 10 £30,000 -33.33% 2
West Midlands +22 8 £30,000 -33.33% 2
Yorkshire +75 5 £31,500 -30.00%
Scotland -51 4 £29,500 -18.06% 1
North East -1 3 £30,000 -50.00%
Wales - 3 - - 1
East Midlands - 2 - -

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 15 May 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Analyst in the job title.

1 49 (38.89%) Windows
2 44 (34.92%) Social Skills
3 43 (34.13%) Customer Service
4 39 (30.95%) SQL
5 33 (26.19%) ITIL
5 33 (26.19%) Problem-Solving
6 32 (25.40%) Active Directory
7 24 (19.05%) Microsoft
8 23 (18.25%) SQL Server
9 22 (17.46%) Analytical Skills
10 21 (16.67%) Windows 10
10 21 (16.67%) Degree
11 20 (15.87%) Microsoft 365
12 17 (13.49%) Azure
12 17 (13.49%) Retail
12 17 (13.49%) SQL Server Integration Services
12 17 (13.49%) Linux
12 17 (13.49%) T-SQL
12 17 (13.49%) ETL
13 16 (12.70%) Change Management
13 16 (12.70%) Finance
13 16 (12.70%) CRM
13 16 (12.70%) PL/SQL
13 16 (12.70%) Dynamics CRM
13 16 (12.70%) Requirements Analysis
13 16 (12.70%) Windows Server
14 13 (10.32%) SharePoint
15 12 (9.52%) Disaster Recovery
16 11 (8.73%) Continuous Improvement
16 11 (8.73%) Root Cause Analysis

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.32%) SharePoint
2 6 (4.76%) Confluence
3 3 (2.38%) Microsoft Exchange
4 1 (0.79%) SharePoint 2013
Applications
1 11 (8.73%) Microsoft Office
2 3 (2.38%) Microsoft Excel
Business Applications
1 16 (12.70%) Dynamics CRM
2 11 (8.73%) NEC Housing
3 2 (1.59%) Misys Midas
4 1 (0.79%) Bloomberg AIM
Cloud Services
1 20 (15.87%) Microsoft 365
2 17 (13.49%) Azure
3 9 (7.14%) Power Automate
4 8 (6.35%) SaaS
5 7 (5.56%) AWS
6 5 (3.97%) Google Workspace
7 4 (3.17%) Entra ID
8 1 (0.79%) Mimecast
Communications & Networking
1 5 (3.97%) LAN
1 5 (3.97%) VSAT
1 5 (3.97%) WAN
1 5 (3.97%) Wi-Fi
2 4 (3.17%) Wireless
3 3 (2.38%) DHCP
3 3 (2.38%) DNS
3 3 (2.38%) HTTP
3 3 (2.38%) Internet
3 3 (2.38%) Remote Desktop
3 3 (2.38%) VLAN
4 2 (1.59%) Firewall
5 1 (0.79%) 4G
5 1 (0.79%) Intranet
5 1 (0.79%) VPN
Database & Business Intelligence
1 23 (18.25%) SQL Server
2 17 (13.49%) SQL Server Integration Services
3 1 (0.79%) MySQL
Development Applications
1 6 (4.76%) JIRA
General
1 44 (34.92%) Social Skills
2 22 (17.46%) Analytical Skills
3 17 (13.49%) Retail
4 16 (12.70%) Finance
5 10 (7.94%) Banking
5 10 (7.94%) Front Office
6 8 (6.35%) French Language
7 6 (4.76%) Organisational Skills
8 5 (3.97%) Manufacturing
8 5 (3.97%) Portuguese Language
8 5 (3.97%) Public Sector
8 5 (3.97%) Telecoms
9 4 (3.17%) Military
10 3 (2.38%) Legal
11 2 (1.59%) Law
11 2 (1.59%) Pharmaceutical
12 1 (0.79%) Automotive
Libraries, Frameworks & Software Standards
1 10 (7.94%) FIX Protocol
2 6 (4.76%) .NET
3 4 (3.17%) HTML
4 3 (2.38%) ASP.NET
4 3 (2.38%) REST
Miscellaneous
1 8 (6.35%) Housing Association
1 8 (6.35%) Management Information System
2 6 (4.76%) Social Media
3 5 (3.97%) Greenfield Project
4 4 (3.17%) Driving Licence
5 3 (2.38%) FMCG
5 3 (2.38%) Self-Motivation
6 1 (0.79%) Blackberry
6 1 (0.79%) Data Protection Act
6 1 (0.79%) Fixed Income
6 1 (0.79%) Handset
6 1 (0.79%) Onboarding
6 1 (0.79%) Video Conferencing
Operating Systems
1 49 (38.89%) Windows
2 21 (16.67%) Windows 10
3 17 (13.49%) Linux
4 16 (12.70%) Windows Server
5 9 (7.14%) Windows Server 2019
6 8 (6.35%) Windows Server 2016
7 6 (4.76%) Apple iOS
8 3 (2.38%) Mac OS
9 1 (0.79%) Android
9 1 (0.79%) Windows Server 2012
Processes & Methodologies
1 43 (34.13%) Customer Service
2 33 (26.19%) ITIL
2 33 (26.19%) Problem-Solving
3 17 (13.49%) ETL
4 16 (12.70%) Change Management
4 16 (12.70%) CRM
4 16 (12.70%) Requirements Analysis
5 12 (9.52%) Disaster Recovery
6 11 (8.73%) Continuous Improvement
6 11 (8.73%) Incident Management
6 11 (8.73%) Root Cause Analysis
7 9 (7.14%) B2B
7 9 (7.14%) Task Automation
8 8 (6.35%) Change Advisory Board
8 8 (6.35%) Data Security
8 8 (6.35%) Knowledge Transfer
8 8 (6.35%) PRINCE2
8 8 (6.35%) Risk Register
9 6 (4.76%) Collaborative Culture
9 6 (4.76%) Data Analysis
Programming Languages
1 39 (30.95%) SQL
2 17 (13.49%) T-SQL
3 16 (12.70%) PL/SQL
4 6 (4.76%) C#
5 1 (0.79%) PHP
Qualifications
1 21 (16.67%) Degree
2 8 (6.35%) PRINCE2 Practitioner
3 4 (3.17%) BPSS Clearance
3 4 (3.17%) SC Cleared
3 4 (3.17%) Security Cleared
4 3 (2.38%) HND
Quality Assurance & Compliance
1 11 (8.73%) SLA
2 3 (2.38%) Disclosure Scotland
System Software
1 32 (25.40%) Active Directory
2 6 (4.76%) vSphere
3 4 (3.17%) Hyper-V
3 4 (3.17%) Microsoft Virtual Server
3 4 (3.17%) Virtual Servers
3 4 (3.17%) VMware Infrastructure
Systems Management
1 8 (6.35%) Microsoft Intune
2 7 (5.56%) Progress Chef
3 5 (3.97%) Jamf Pro
4 3 (2.38%) SCCM
Vendors
1 24 (19.05%) Microsoft
2 11 (8.73%) NEC
2 11 (8.73%) VMware
3 8 (6.35%) Veeam
4 6 (4.76%) Commvault
5 5 (3.97%) ServiceNow
6 3 (2.38%) UiPath
7 2 (1.59%) Citrix
7 2 (1.59%) Oracle
8 1 (0.79%) Bloomberg
8 1 (0.79%) CheckPoint
8 1 (0.79%) Cisco
8 1 (0.79%) Datto
8 1 (0.79%) Google
8 1 (0.79%) Palo Alto