Technical Support Jobs

Technical Support
UK

The median Technical Support salary in the UK is £40,000 per year, according to job vacancies posted during the 6 months leading to 31 October 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
31 Oct 2024
Same period 2023 Same period 2022
Rank 234 507 670
Rank change year-on-year +273 +163 -79
Permanent jobs requiring a Technical Support 868 260 522
As % of all permanent jobs advertised in the UK 1.14% 0.45% 0.38%
As % of the Job Titles category 1.21% 0.47% 0.39%
Number of salaries quoted 571 217 357
10th Percentile £25,250 £23,500 £23,079
25th Percentile £30,000 £27,000 £26,250
Median annual salary (50th Percentile) £40,000 £35,000 £33,500
Median % change year-on-year +14.29% +4.48% -4.29%
75th Percentile £50,000 £46,250 £43,000
90th Percentile - £56,250 £60,000
UK excluding London median annual salary £40,000 £32,500 £30,500
% change year-on-year +23.08% +6.56% -4.69%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 71,968 55,098 132,518
% of permanent jobs with a recognized job title 94.73% 95.65% 95.50%
Number of salaries quoted 37,505 40,133 78,004
10th Percentile £31,250 £31,604 £32,500
25th Percentile £42,500 £42,750 £45,000
Median annual salary (50th Percentile) £56,525 £60,000 £60,000
Median % change year-on-year -5.79% - +4.35%
75th Percentile £75,000 £80,000 £80,000
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £50,404 £52,500 £52,500
% change year-on-year -3.99% - +5.00%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support.

Salary trend for Technical Support in the UK

Technical Support
Salary Histogram

Salary distribution for jobs citing Technical Support over the 6 months to 31 October 2024.

Salary histogram for Technical Support in the UK

Technical Support
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK over the 6 months to 31 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +243 777 £40,000 +23.08% 118
England +256 757 £40,000 +14.29% 124
North of England +145 243 £40,000 +29.03% 28
Work from Home +142 222 £40,000 -12.57% 37
North West +99 164 £45,000 +20.00% 13
South East +35 151 £45,000 +20.00% 37
Midlands +72 144 £42,005 +52.75% 24
West Midlands +44 100 £37,500 +36.36% 8
London +53 76 £32,500 -27.78% 12
South West +50 71 £32,500 - 12
East of England +8 71 £40,000 +66.67% 17
Yorkshire +58 56 £26,000 -11.86% 13
East Midlands -4 43 £45,000 +63.64% 16
Scotland +15 38 £37,547 +15.53% 3
Wales +62 33 £35,000 - 2
North East -15 23 £40,000 +39.13% 2
Channel Islands - 14 £37,500 -
Isle of Man - 7 £25,000 -
Northern Ireland +12 5 £30,000 -20.00% 1

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 31 October 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support in the job title.

1 215 (24.77%) Social Skills
2 172 (19.82%) Customer Service
3 167 (19.24%) Problem-Solving
4 161 (18.55%) Windows
5 119 (13.71%) Degree
6 111 (12.79%) Microsoft
7 109 (12.56%) Microsoft 365
8 98 (11.29%) Analytical Skills
9 86 (9.91%) SQL
10 59 (6.80%) French Language
11 57 (6.57%) German Language
11 57 (6.57%) Manufacturing
12 55 (6.34%) Windows Server
13 48 (5.53%) Azure
14 46 (5.30%) LAN
15 44 (5.07%) Oracle
16 43 (4.95%) CRM
17 42 (4.84%) Linux
17 42 (4.84%) ITIL
18 41 (4.72%) Active Directory
19 40 (4.61%) VMware
20 39 (4.49%) Retail
21 36 (4.15%) Telecoms
22 35 (4.03%) Management Information System
23 34 (3.92%) HNC
23 34 (3.92%) Finance
23 34 (3.92%) Organisational Skills
24 33 (3.80%) Firewall
24 33 (3.80%) PL/SQL
25 31 (3.57%) Time Management

Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (1.84%) SharePoint
2 14 (1.61%) Confluence
2 14 (1.61%) Oracle Collaboration Suite
3 12 (1.38%) Microsoft Exchange
4 4 (0.46%) CMS
5 2 (0.23%) Site Server
6 1 (0.12%) Apache
6 1 (0.12%) OpenStack
6 1 (0.12%) SharePoint 2013
Applications
1 22 (2.53%) Microsoft Office
2 18 (2.07%) Microsoft Excel
3 3 (0.35%) Spreadsheet
4 2 (0.23%) Microsoft PowerPoint
5 1 (0.12%) AutoCAD
Business Applications
1 16 (1.84%) Oracle Receivables
2 14 (1.61%) Teamcenter
3 5 (0.58%) Dynamics CRM
4 1 (0.12%) Magento
4 1 (0.12%) Sage X3
Cloud Services
1 109 (12.56%) Microsoft 365
2 48 (5.53%) Azure
3 21 (2.42%) SaaS
4 18 (2.07%) AWS
5 13 (1.50%) Entra ID
6 9 (1.04%) Power Platform
7 8 (0.92%) GCP
8 6 (0.69%) Power Automate
9 4 (0.46%) Azure Monitor
10 3 (0.35%) Nutanix
11 2 (0.23%) IaaS
11 2 (0.23%) Rubrik
12 1 (0.12%) Azure AKS
12 1 (0.12%) Azure DevOps
12 1 (0.12%) Cloud Computing
12 1 (0.12%) Google Workspace
12 1 (0.12%) Mimecast
12 1 (0.12%) OpenShift
12 1 (0.12%) PowerApps
Communications & Networking
1 46 (5.30%) LAN
2 33 (3.80%) Firewall
3 30 (3.46%) Broadband
4 27 (3.11%) WAN
5 26 (3.00%) Wi-Fi
6 16 (1.84%) DNS
7 14 (1.61%) 3GPP
8 12 (1.38%) Internet
8 12 (1.38%) VoIP
9 11 (1.27%) LTE
9 11 (1.27%) VPN
10 10 (1.15%) TCP/IP
11 9 (1.04%) 3G
12 8 (0.92%) 4G
12 8 (0.92%) GPRS
13 7 (0.81%) Network Security
14 6 (0.69%) Bluetooth
14 6 (0.69%) DHCP
14 6 (0.69%) GSM
14 6 (0.69%) Wireless
Database & Business Intelligence
1 23 (2.65%) QlikView
2 18 (2.07%) SQL Server
3 13 (1.50%) MySQL
4 6 (0.69%) Crystal Reports
5 4 (0.46%) BusinessObjects
5 4 (0.46%) Power BI
5 4 (0.46%) Relational Database
6 1 (0.12%) NoSQL
Development Applications
1 16 (1.84%) PowerBuilder
2 14 (1.61%) Rational DOORS
3 5 (0.58%) JIRA
4 1 (0.12%) Git
4 1 (0.12%) Jenkins
General
1 215 (24.77%) Social Skills
2 98 (11.29%) Analytical Skills
3 59 (6.80%) French Language
4 57 (6.57%) German Language
4 57 (6.57%) Manufacturing
5 39 (4.49%) Retail
6 36 (4.15%) Telecoms
7 34 (3.92%) Finance
7 34 (3.92%) Organisational Skills
8 28 (3.23%) Electronics
9 27 (3.11%) Law
10 19 (2.19%) Automotive
10 19 (2.19%) Inclusion and Diversity
11 15 (1.73%) Billing
11 15 (1.73%) Spanish Language
12 14 (1.61%) Italian Language
12 14 (1.61%) Public Sector
13 13 (1.50%) Aerospace
14 12 (1.38%) Legal
15 11 (1.27%) Local Government
Libraries, Frameworks & Software Standards
1 27 (3.11%) XML
2 17 (1.96%) .NET
3 16 (1.84%) Web Services
4 11 (1.27%) BREW
4 11 (1.27%) HTML
5 6 (0.69%) FIX Protocol
6 1 (0.12%) LDAP
6 1 (0.12%) SAML
Miscellaneous
1 35 (4.03%) Management Information System
2 14 (1.61%) Wiki
3 13 (1.50%) CCTV
3 13 (1.50%) Renewable Energy
4 11 (1.27%) Data Structures
4 11 (1.27%) Driving Licence
5 8 (0.92%) NHS
5 8 (0.92%) Social Media
6 7 (0.81%) Data Centre
6 7 (0.81%) Onboarding
6 7 (0.81%) Self-Motivation
7 6 (0.69%) AS400
7 6 (0.69%) iSeries
8 5 (0.58%) Analytical Mindset
9 4 (0.46%) EPoS
9 4 (0.46%) FMCG
9 4 (0.46%) IoT
9 4 (0.46%) Life Science
9 4 (0.46%) Video Conferencing
10 3 (0.35%) Virtual Team
Operating Systems
1 161 (18.55%) Windows
2 55 (6.34%) Windows Server
3 42 (4.84%) Linux
4 17 (1.96%) Mac OS
5 16 (1.84%) Unix
6 15 (1.73%) Windows Server 2019
7 14 (1.61%) Windows 10
8 6 (0.69%) Windows Server 2016
9 4 (0.46%) Mac OS X
9 4 (0.46%) Windows Server 2012
10 3 (0.35%) Windows 7
11 2 (0.23%) Solaris
12 1 (0.12%) Android
12 1 (0.12%) Apple iOS
12 1 (0.12%) VMS
12 1 (0.12%) Windows Server 2003
12 1 (0.12%) Windows XP
Processes & Methodologies
1 172 (19.82%) Customer Service
2 167 (19.24%) Problem-Solving
3 43 (4.95%) CRM
4 42 (4.84%) ITIL
5 31 (3.57%) Time Management
6 30 (3.46%) Computer Science
7 29 (3.34%) ERP
8 28 (3.23%) Agile
9 24 (2.76%) Continuous Improvement
10 22 (2.53%) Customer Experience
11 21 (2.42%) Collaborative Working
11 21 (2.42%) Problem Management
12 20 (2.30%) Analytical Thinking
12 20 (2.30%) Collaborative Culture
13 19 (2.19%) Cybersecurity
13 19 (2.19%) User Experience
14 18 (2.07%) DevOps
14 18 (2.07%) ITSM
14 18 (2.07%) Process Improvement
14 18 (2.07%) Root Cause Analysis
Programming Languages
1 86 (9.91%) SQL
2 33 (3.80%) PL/SQL
3 20 (2.30%) C#
4 16 (1.84%) Bash
4 16 (1.84%) VB.NET
5 14 (1.61%) Shell Script
6 12 (1.38%) PowerShell
7 10 (1.15%) Python
8 7 (0.81%) PHP
9 1 (0.12%) R
Qualifications
1 119 (13.71%) Degree
2 34 (3.92%) HNC
3 28 (3.23%) Computer Science Degree
4 27 (3.11%) HND
5 18 (2.07%) Microsoft Certification
6 14 (1.61%) A+ Certification
7 8 (0.92%) Azure Certification
7 8 (0.92%) MCSA
7 8 (0.92%) Security Cleared
8 5 (0.58%) PMI Certification
8 5 (0.58%) PMP
9 4 (0.46%) AWS Certification
9 4 (0.46%) CESG Certified Professional
9 4 (0.46%) Citrix Certification
9 4 (0.46%) MCITP
9 4 (0.46%) MCP
9 4 (0.46%) VMware Certified Professional (VCP)
10 3 (0.35%) CISSP
10 3 (0.35%) Server+ Certification
11 2 (0.23%) MCSE
Quality Assurance & Compliance
1 23 (2.65%) SLA
2 19 (2.19%) QA
3 3 (0.35%) Cyber Essentials
3 3 (0.35%) Cyber Essentials PLUS
3 3 (0.35%) GDPR
3 3 (0.35%) IASME
4 1 (0.12%) ISO 13485
4 1 (0.12%) ISO/IEC 27001
System Software
1 41 (4.72%) Active Directory
2 30 (3.46%) VMware Infrastructure
3 24 (2.76%) Hyper-V
4 9 (1.04%) vSphere
5 7 (0.81%) Virtual Machines
6 4 (0.46%) Microsoft Virtual Server
6 4 (0.46%) Virtual Servers
6 4 (0.46%) XenApp
6 4 (0.46%) XenDesktop
7 2 (0.23%) Firmware
7 2 (0.23%) Virtual Desktop
8 1 (0.12%) Embedded Firmware
8 1 (0.12%) FreeRADIUS
8 1 (0.12%) Shibboleth
8 1 (0.12%) VMware ESXi
Systems Management
1 16 (1.84%) Microsoft Intune
2 14 (1.61%) Amdocs OSS
3 11 (1.27%) SCCM
4 5 (0.58%) Autotask
5 3 (0.35%) Ansible
5 3 (0.35%) Backup Exec
6 2 (0.23%) NetBackup
6 2 (0.23%) Progress Chef
6 2 (0.23%) Puppet
7 1 (0.12%) CloudForms
7 1 (0.12%) Jamf Pro
7 1 (0.12%) Kubernetes
7 1 (0.12%) PaperCut
7 1 (0.12%) Terraform
7 1 (0.12%) vRealize
Vendors
1 111 (12.79%) Microsoft
2 44 (5.07%) Oracle
3 40 (4.61%) VMware
4 21 (2.42%) Freshdesk
5 20 (2.30%) IFS
6 17 (1.96%) SAP
7 16 (1.84%) ServiceNow
8 14 (1.61%) Amdocs
9 10 (1.15%) Cisco
10 9 (1.04%) Citrix
11 7 (0.81%) Google
11 7 (0.81%) Salesforce
12 5 (0.58%) Datto
12 5 (0.58%) Veeam
13 4 (0.46%) Blue Prism
13 4 (0.46%) Cognos
13 4 (0.46%) HP
13 4 (0.46%) Veritas
14 3 (0.35%) Meraki
14 3 (0.35%) SolarWinds