Service Delivery Jobs in the West Midlands

Service Delivery
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 82 109 71
Rank change year-on-year +27 -38 +26
Permanent jobs citing Service Delivery 225 172 313
As % of all permanent jobs advertised in the West Midlands 2.88% 2.83% 4.14%
As % of the Processes & Methodologies category 3.54% 2.93% 4.33%
Number of salaries quoted 158 117 229
10th Percentile £30,105 £31,000 £29,750
25th Percentile £36,250 £36,250 £40,000
Median annual salary (50th Percentile) £50,000 £54,120 £45,000
Median % change year-on-year -7.61% +20.27% -
75th Percentile £63,363 £68,750 £58,250
90th Percentile £75,000 £77,500 £72,933
England median annual salary £50,000 £52,500 £50,296
% change year-on-year -4.76% +4.38% +0.59%

All Process and Methodology Skills
West Midlands

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,359 5,879 7,232
As % of all permanent jobs advertised in the West Midlands 81.37% 96.79% 95.76%
Number of salaries quoted 4,664 3,160 4,800
10th Percentile £26,250 £30,592 £31,250
25th Percentile £35,700 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £65,000 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Delivery in the West Midlands over the 6 months to 28 May 2024.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +36 124 £53,000 +0.36% 26
Warwickshire +41 27 £40,313 -42.41% 11
Staffordshire -36 16 £55,000 +57.14% 10
Solihull -2 12 £46,250 +27.59% 8
Worcestershire -17 11 £26,500 -42.39% 5
Coventry +21 4 - - 2
Walsall - 3 - - 1
Wolverhampton +8 2 £86,000 +4.24% 1
Dudley - 2 £73,805 - 2
Herefordshire +3 1 £31,516 +3.33% 1
Halesowen - 1 £38,000 -
Smethwick - 1 £42,500 -
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (15.56%) SharePoint
2 7 (3.11%) Microsoft Exchange
3 6 (2.67%) Appian
4 5 (2.22%) Confluence
5 3 (1.33%) Apache
5 3 (1.33%) IIS
5 3 (1.33%) nginx
6 2 (0.89%) CMS
Applications
1 19 (8.44%) Microsoft Excel
2 8 (3.56%) Microsoft Project
3 4 (1.78%) Microsoft Office
3 4 (1.78%) MS Visio
4 3 (1.33%) Microsoft PowerPoint
5 2 (0.89%) Chatbot
Business Applications
1 2 (0.89%) SAP WM
2 1 (0.44%) SAP PP
Cloud Services
1 53 (23.56%) Microsoft 365
2 46 (20.44%) Azure
3 28 (12.44%) Power Platform
4 17 (7.56%) AWS
5 10 (4.44%) Dynamics 365
5 10 (4.44%) Entra ID
6 6 (2.67%) PowerApps
7 5 (2.22%) Azure DevOps
7 5 (2.22%) Azure Sentinel
7 5 (2.22%) SaaS
8 4 (1.78%) Amazon EC2
8 4 (1.78%) Amazon S3
9 3 (1.33%) DigitalOcean
10 2 (0.89%) Azure Cosmos DB
10 2 (0.89%) Azure Data Factory
10 2 (0.89%) Azure Logic Apps
10 2 (0.89%) Azure Monitor
10 2 (0.89%) Azure Storage
10 2 (0.89%) Azure Synapse Analytics
10 2 (0.89%) Cloud Computing
Communications & Networking
1 18 (8.00%) Intranet
2 11 (4.89%) Firewall
2 11 (4.89%) VoIP
3 8 (3.56%) WAN
4 7 (3.11%) Network Security
4 7 (3.11%) Wi-Fi
5 6 (2.67%) SD-WAN
6 5 (2.22%) DHCP
6 5 (2.22%) DNS
6 5 (2.22%) Unified Communications
6 5 (2.22%) VLAN
7 2 (0.89%) PBX
7 2 (0.89%) RFID
8 1 (0.44%) BGP
8 1 (0.44%) IPsec
8 1 (0.44%) MPLS
8 1 (0.44%) Remote Desktop
8 1 (0.44%) Software-Defined Networking
8 1 (0.44%) VPN
8 1 (0.44%) Wireless
Database & Business Intelligence
1 22 (9.78%) Power BI
2 18 (8.00%) SQL Server
3 8 (3.56%) Relational Database
4 2 (0.89%) Azure SQL Database
4 2 (0.89%) NoSQL
5 1 (0.44%) Amazon RDS
5 1 (0.44%) MySQL
Development Applications
1 7 (3.11%) JIRA
2 1 (0.44%) Visual Studio Team System
General
1 87 (38.67%) Social Skills
2 63 (28.00%) Finance
3 22 (9.78%) Legal
4 20 (8.89%) Inclusion and Diversity
5 15 (6.67%) Retail
5 15 (6.67%) Spanish Language
6 11 (4.89%) Law
7 9 (4.00%) Analytical Skills
8 8 (3.56%) French Language
9 5 (2.22%) Public Sector
10 4 (1.78%) Manufacturing
10 4 (1.78%) Police
11 3 (1.33%) Fire and Rescue
11 3 (1.33%) Influencing Skills
11 3 (1.33%) Local Government
12 2 (0.89%) Electronics
12 2 (0.89%) Marketing
12 2 (0.89%) Organisational Skills
12 2 (0.89%) Presentation Skills
12 2 (0.89%) Telecoms
Job Titles
1 43 (19.11%) Service Manager
2 38 (16.89%) IT Manager
3 35 (15.56%) Analyst
3 35 (15.56%) Delivery Manager
4 32 (14.22%) Service Delivery Manager
5 23 (10.22%) Lead
6 21 (9.33%) IT Support
7 20 (8.89%) IT Engineer
8 15 (6.67%) Senior
9 11 (4.89%) IT Analyst
9 11 (4.89%) IT Support Analyst
9 11 (4.89%) IT Support Engineer
9 11 (4.89%) Operations Engineer
9 11 (4.89%) Operations Manager
9 11 (4.89%) Support Engineer
10 10 (4.44%) Infrastructure Engineer
10 10 (4.44%) IT Operations Analyst
10 10 (4.44%) Operations Analyst
10 10 (4.44%) Operations Support Analyst
10 10 (4.44%) Operations Support Engineer
Libraries, Frameworks & Software Standards
1 16 (7.11%) EDI
2 8 (3.56%) .NET
2 8 (3.56%) cXML
2 8 (3.56%) EDIFACT
Miscellaneous
1 14 (6.22%) Management Information System
2 11 (4.89%) Fat Client
2 11 (4.89%) Thin Client
3 10 (4.44%) Low-Code
3 10 (4.44%) Self-Motivation
4 9 (4.00%) Data Centre
5 8 (3.56%) TRADACOMS
6 6 (2.67%) Enterprise Software
6 6 (2.67%) Security Operations Centre
7 5 (2.22%) Onboarding
7 5 (2.22%) Public Cloud
8 3 (1.33%) Security Posture
9 2 (0.89%) FMCG
9 2 (0.89%) Mobile App
9 2 (0.89%) PropTech
9 2 (0.89%) Video Editing
10 1 (0.44%) Hybrid Cloud
10 1 (0.44%) PKI
10 1 (0.44%) Smartphone
10 1 (0.44%) Tandem
Operating Systems
1 20 (8.89%) Windows
2 8 (3.56%) Windows 10
3 6 (2.67%) Windows Server 2016
3 6 (2.67%) Windows Server 2019
4 5 (2.22%) Windows Server 2012
5 2 (0.89%) Linux
5 2 (0.89%) Unix
6 1 (0.44%) Android
6 1 (0.44%) Windows 7
6 1 (0.44%) Windows 8
6 1 (0.44%) Windows Server
Processes & Methodologies
1 89 (39.56%) ITIL
2 68 (30.22%) Continuous Improvement
3 55 (24.44%) Problem-Solving
4 47 (20.89%) Agile
5 43 (19.11%) Project Management
6 37 (16.44%) Customer Service
6 37 (16.44%) ITSM
7 34 (15.11%) Change Management
8 27 (12.00%) Incident Management
8 27 (12.00%) Service Management
9 26 (11.56%) Digital Strategy
10 25 (11.11%) Line Management
10 25 (11.11%) Project Delivery
10 25 (11.11%) Stakeholder Management
10 25 (11.11%) Supplier Management
11 20 (8.89%) Business Intelligence
12 19 (8.44%) Incident Response
13 18 (8.00%) Collaborative Working
13 18 (8.00%) DevOps
14 16 (7.11%) Data Governance
Programming Languages
1 8 (3.56%) ActionScript
1 8 (3.56%) ActionScript 2.0
2 6 (2.67%) SQL
3 3 (1.33%) PowerShell
4 2 (0.89%) Java
4 2 (0.89%) JavaScript
4 2 (0.89%) Kusto Query Language
4 2 (0.89%) Python
Qualifications
1 14 (6.22%) Degree
1 14 (6.22%) ITIL Certification
2 9 (4.00%) Security Cleared
3 6 (2.67%) PMI Certification
3 6 (2.67%) PMP
3 6 (2.67%) SC Cleared
4 5 (2.22%) APMG
5 4 (1.78%) AWS Certification
5 4 (1.78%) AWS Certified Solutions Architect
5 4 (1.78%) DBS Check
6 2 (0.89%) A+ Certification
6 2 (0.89%) APMP
6 2 (0.89%) Computer Science Degree
7 1 (0.44%) Azure Certification
7 1 (0.44%) CCIE
7 1 (0.44%) Cisco Certification
7 1 (0.44%) MCP
7 1 (0.44%) Network+ Certification
7 1 (0.44%) PRINCE2 Certification
7 1 (0.44%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 20 (8.89%) SLA
2 16 (7.11%) Cyber Essentials
2 16 (7.11%) GDPR
3 11 (4.89%) QA
4 9 (4.00%) Accessibility
5 7 (3.11%) PMO
6 5 (2.22%) ISO/IEC 20000
7 3 (1.33%) Data Quality
System Software
1 29 (12.89%) Active Directory
2 7 (3.11%) VMware Infrastructure
3 2 (0.89%) Hyper-V
3 2 (0.89%) Virtual Desktop
Systems Management
1 13 (5.78%) Microsoft Intune
2 11 (4.89%) SCCM
3 1 (0.44%) Single Sign-On
Vendors
1 77 (34.22%) Microsoft
2 16 (7.11%) Sophos
3 15 (6.67%) ServiceNow
4 13 (5.78%) VMware
5 7 (3.11%) Cisco
6 6 (2.67%) iManage
6 6 (2.67%) OpenAI
6 6 (2.67%) SolarWinds
6 6 (2.67%) Zscaler
7 5 (2.22%) Apple
7 5 (2.22%) Avaya
7 5 (2.22%) Salesforce
7 5 (2.22%) SAP
8 4 (1.78%) Adobe
8 4 (1.78%) Citrix
8 4 (1.78%) Remedy
8 4 (1.78%) Veeam
9 2 (0.89%) Dell
9 2 (0.89%) Google
10 1 (0.44%) CheckPoint