Service Management Jobs in the West Midlands

Service Management
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 100 91 85
Rank change year-on-year -9 -6 +28
Permanent jobs citing Service Management 167 210 260
As % of all permanent jobs advertised in the West Midlands 2.24% 3.36% 3.52%
As % of the Processes & Methodologies category 2.71% 3.47% 3.69%
Number of salaries quoted 126 173 167
10th Percentile £23,500 £32,500 £35,690
25th Percentile £28,501 £37,875 £41,250
Median annual salary (50th Percentile) £50,000 £54,000 £50,000
Median % change year-on-year -7.41% +8.00% +11.11%
75th Percentile £62,200 £67,500 £61,565
90th Percentile £73,750 £81,250 £70,500
England median annual salary £50,307 £55,000 £52,500
% change year-on-year -8.53% +4.76% +5.00%

All Process and Methodology Skills
West Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,157 6,052 7,053
As % of all permanent jobs advertised in the West Midlands 82.42% 96.80% 95.61%
Number of salaries quoted 4,566 3,147 4,742
10th Percentile £26,250 £30,500 £31,250
25th Percentile £35,713 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £64,375 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Management in the West Midlands over the 6 months to 18 May 2024.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -27 63 £58,700 +17.40% 17
Staffordshire -6 45 £28,501 -18.57% 9
Warwickshire +37 26 £41,250 -26.34% 5
Wolverhampton +18 8 £42,500 -22.73%
Solihull +5 8 £55,000 +29.41% 2
Coventry +25 6 £52,500 -4.55% 2
Dudley - 3 - -
Walsall - 1 £31,512 -
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (12.57%) Microsoft Exchange
2 9 (5.39%) Confluence
3 3 (1.80%) SharePoint
4 2 (1.20%) CMS
Applications
1 2 (1.20%) Microsoft Office
Business Applications
1 3 (1.80%) Remedy ITSM
2 2 (1.20%) Dynamics CRM
2 2 (1.20%) Maximo
2 2 (1.20%) Oracle EBS
2 2 (1.20%) SAP ERP
Cloud Services
1 37 (22.16%) Microsoft 365
2 31 (18.56%) Azure
3 16 (9.58%) SaaS
4 13 (7.78%) AWS
5 10 (5.99%) Dynamics 365
6 5 (2.99%) Azure Sentinel
7 3 (1.80%) Entra ID
7 3 (1.80%) PaaS
8 2 (1.20%) IaaS
8 2 (1.20%) OneDrive
9 1 (0.60%) Cloud Computing
9 1 (0.60%) GitHub
9 1 (0.60%) GitHub Actions
9 1 (0.60%) Intacct
Communications & Networking
1 14 (8.38%) SD-WAN
2 13 (7.78%) Firewall
3 9 (5.39%) WAN
4 8 (4.79%) Wi-Fi
4 8 (4.79%) Wireless
5 7 (4.19%) DNS
6 5 (2.99%) LAN
6 5 (2.99%) VLAN
7 4 (2.40%) Network Security
8 3 (1.80%) Cisco ASA
8 3 (1.80%) Internet
8 3 (1.80%) IPsec
8 3 (1.80%) MPLS
8 3 (1.80%) VoIP
8 3 (1.80%) VPN
8 3 (1.80%) WAAS
9 2 (1.20%) Broadband
9 2 (1.20%) DHCP
Database & Business Intelligence
1 8 (4.79%) SQL Server
2 5 (2.99%) Amazon RDS
3 2 (1.20%) Relational Database
4 1 (0.60%) Redis
Development Applications
1 9 (5.39%) JIRA
2 3 (1.80%) GitLab
3 1 (0.60%) Postman
General
1 64 (38.32%) Social Skills
2 34 (20.36%) Finance
3 30 (17.96%) Analytical Skills
4 23 (13.77%) Inclusion and Diversity
5 17 (10.18%) Law
6 11 (6.59%) Retail
7 10 (5.99%) Manufacturing
8 9 (5.39%) Organisational Skills
9 8 (4.79%) Presentation Skills
10 7 (4.19%) Local Government
11 6 (3.59%) Public Sector
12 5 (2.99%) Games
13 4 (2.40%) Automotive
13 4 (2.40%) Billing
13 4 (2.40%) Police
14 3 (1.80%) Back Office
14 3 (1.80%) Fire and Rescue
14 3 (1.80%) Turkish Language
Job Titles
1 21 (12.57%) Senior
2 20 (11.98%) IT Manager
2 20 (11.98%) Service Manager
3 18 (10.78%) Network Engineer
4 14 (8.38%) Analyst
5 13 (7.78%) IT Services Manager
5 13 (7.78%) Support Engineer
6 12 (7.19%) Consultant
7 11 (6.59%) Senior Network Engineer
7 11 (6.59%) Service Desk Engineer
8 8 (4.79%) Configuration Manager
8 8 (4.79%) Technical Consultant
9 7 (4.19%) Infrastructure Engineer
10 6 (3.59%) Service Analyst
11 5 (2.99%) 2nd Line Support
11 5 (2.99%) 3rd Line Support
11 5 (2.99%) Business Manager
11 5 (2.99%) Business Systems Manager
11 5 (2.99%) Product Manager
11 5 (2.99%) Systems Manager
Libraries, Frameworks & Software Standards
1 8 (4.79%) CSS
1 8 (4.79%) HTML
2 7 (4.19%) EDI
3 2 (1.20%) Web Services
4 1 (0.60%) .NET
4 1 (0.60%) AngularJS
4 1 (0.60%) Node.js
4 1 (0.60%) RESTful
4 1 (0.60%) WebdriverIO
Miscellaneous
1 16 (9.58%) CMDB
2 12 (7.19%) Driving Licence
2 12 (7.19%) Management Information System
3 11 (6.59%) Data Centre
3 11 (6.59%) NHS
4 5 (2.99%) Client/Server
4 5 (2.99%) Clustering
4 5 (2.99%) Enterprise Storage
4 5 (2.99%) Product Ownership
5 4 (2.40%) Housing Association
5 4 (2.40%) Industry 4.0
5 4 (2.40%) IoT
6 3 (1.80%) Blockchain
6 3 (1.80%) Onboarding
6 3 (1.80%) Self-Motivation
7 2 (1.20%) Greenfield Project
7 2 (1.20%) Private Cloud
8 1 (0.60%) Cloud Native
Operating Systems
1 25 (14.97%) Windows
2 13 (7.78%) Windows 10
3 10 (5.99%) Linux
4 7 (4.19%) CentOS
4 7 (4.19%) Mac OS
5 4 (2.40%) Windows 7
6 2 (1.20%) Windows 8
6 2 (1.20%) Windows Server
6 2 (1.20%) Windows Server 2012
6 2 (1.20%) Windows Server 2016
6 2 (1.20%) Windows Server 2019
Processes & Methodologies
1 79 (47.31%) ITIL
2 65 (38.92%) ITSM
3 50 (29.94%) Customer Service
4 39 (23.35%) Problem-Solving
5 31 (18.56%) Service Delivery
6 30 (17.96%) Agile
7 26 (15.57%) Project Delivery
8 24 (14.37%) Configuration Management
9 22 (13.17%) Problem Management
9 22 (13.17%) Roadmaps
10 21 (12.57%) Project Management
11 20 (11.98%) Continuous Improvement
12 19 (11.38%) Asset Management
12 19 (11.38%) Change Management
13 18 (10.78%) Cybersecurity
14 17 (10.18%) Stakeholder Management
15 14 (8.38%) Artificial Intelligence
16 13 (7.78%) Digital Strategy
17 12 (7.19%) Incident Management
17 12 (7.19%) Infrastructure Engineering
Programming Languages
1 10 (5.99%) SQL
2 9 (5.39%) JavaScript
3 8 (4.79%) C#
4 7 (4.19%) Java
5 5 (2.99%) PowerShell
6 3 (1.80%) C
7 1 (0.60%) TypeScript
Qualifications
1 21 (12.57%) Degree
1 21 (12.57%) Security Cleared
2 19 (11.38%) SC Cleared
3 14 (8.38%) CCNA
3 14 (8.38%) Cisco Certification
4 11 (6.59%) CCNP
5 10 (5.99%) ITIL Certification
6 8 (4.79%) AWS Certification
6 8 (4.79%) CCSA
7 5 (2.99%) APMG
7 5 (2.99%) PMI Certification
7 5 (2.99%) PMP
8 4 (2.40%) ACCA
8 4 (2.40%) BPSS Clearance
9 3 (1.80%) CCDA
9 3 (1.80%) CSPO
9 3 (1.80%) IIBA
10 2 (1.20%) A+ Certification
11 1 (0.60%) Computer Science Degree
11 1 (0.60%) MCP
Quality Assurance & Compliance
1 35 (20.96%) SLA
2 13 (7.78%) ISO/IEC 20000
3 9 (5.39%) Accessibility
3 9 (5.39%) QA
4 8 (4.79%) Sarbanes-Oxley
5 6 (3.59%) Data Quality
6 5 (2.99%) GDPR
7 4 (2.40%) GAAP
7 4 (2.40%) IFRS
8 2 (1.20%) NIST
System Software
1 34 (20.36%) Active Directory
2 7 (4.19%) VMware Workstation
3 5 (2.99%) Hyper-V
3 5 (2.99%) VMware Infrastructure
4 1 (0.60%) Docker
Systems Management
1 11 (6.59%) Microsoft Intune
2 5 (2.99%) Failover Clustering
3 4 (2.40%) SCCM
4 3 (1.80%) Nagios
5 2 (1.20%) Terraform
6 1 (0.60%) Grafana
6 1 (0.60%) Kibana
Vendors
1 34 (20.36%) Microsoft
1 34 (20.36%) ServiceNow
2 27 (16.17%) Cisco
3 13 (7.78%) VMware
4 11 (6.59%) CheckPoint
5 10 (5.99%) Remedy
5 10 (5.99%) Salesforce
6 8 (4.79%) Avaya
6 8 (4.79%) Meraki
7 7 (4.19%) Citrix
8 6 (3.59%) SolarWinds
9 5 (2.99%) Dell
9 5 (2.99%) EqualLogic
9 5 (2.99%) NetApp
9 5 (2.99%) Nimble Storage
9 5 (2.99%) Zscaler
10 4 (2.40%) CA
10 4 (2.40%) SAP
11 3 (1.80%) Juniper
11 3 (1.80%) Sage