SLA Jobs in the West Midlands

Service Level Agreement (SLA)
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
22 May 2024
Same period 2023 Same period 2022
Rank 100 96 87
Rank change year-on-year -4 -9 +21
Permanent jobs citing SLA 183 204 253
As % of all permanent jobs advertised in the West Midlands 2.43% 3.30% 3.41%
As % of the Quality Assurance & Compliance category 15.79% 11.47% 17.51%
Number of salaries quoted 157 159 170
10th Percentile £23,500 £27,000 £24,475
25th Percentile £25,500 £29,250 £29,256
Median annual salary (50th Percentile) £28,119 £37,500 £38,750
Median % change year-on-year -25.02% -3.23% +10.71%
75th Percentile £47,500 £47,500 £47,500
90th Percentile £66,625 £67,500 £57,500
England median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
West Midlands

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,159 1,779 1,445
As % of all permanent jobs advertised in the West Midlands 15.40% 28.74% 19.47%
Number of salaries quoted 873 690 873
10th Percentile £27,500 £30,000 £27,664
25th Percentile £35,000 £36,750 £35,125
Median annual salary (50th Percentile) £53,500 £51,226 £47,500
Median % change year-on-year +4.44% +7.84% +1.38%
75th Percentile £65,000 £65,000 £62,500
90th Percentile £77,500 £81,250 £77,902
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

Salary distribution for jobs citing SLA in the West Midlands over the 6 months to 22 May 2024.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 22 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +17 73 £27,650 -14.92% 8
Birmingham -73 25 £56,075 +62.54% 10
Warwickshire +43 24 £55,500 +38.75% 9
Worcestershire -9 19 £25,000 -41.18% 3
Solihull +12 18 £29,500 +7.27% 4
Wednesbury +6 7 £30,000 +3.45%
Coventry +28 5 £70,000 +127.64% 6
Herefordshire +2 1 £45,000 +47.54% 1
Shropshire -18 1 £14,000 -82.50%
West Bromwich - 1 £34,000 - 1
Sutton Coldfield - 1 £27,000 - 2
SLA
England

SLA
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.46%) Microsoft Exchange
2 3 (1.64%) IBM Notes
2 3 (1.64%) SharePoint
3 2 (1.09%) IIS
4 1 (0.55%) Exchange Server 2007
Applications
1 13 (7.10%) Microsoft Office
2 8 (4.37%) Microsoft Excel
3 2 (1.09%) Microsoft PowerPoint
Business Applications
1 43 (23.50%) Salesforce CRM
2 17 (9.29%) SAP Oil and Gas
2 17 (9.29%) SAP S/4HANA
3 2 (1.09%) Remedy ITSM
Cloud Services
1 31 (16.94%) SaaS
2 28 (15.30%) Microsoft 365
3 15 (8.20%) Azure
4 9 (4.92%) AWS
5 3 (1.64%) Dynamics 365
5 3 (1.64%) Entra ID
5 3 (1.64%) OneDrive
6 2 (1.09%) Azure DevOps
6 2 (1.09%) Power Platform
7 1 (0.55%) Azure Cosmos DB
7 1 (0.55%) Azure Monitor
Communications & Networking
1 14 (7.65%) DHCP
1 14 (7.65%) DNS
2 10 (5.46%) TCP/IP
3 8 (4.37%) SAN
4 7 (3.83%) Firewall
4 7 (3.83%) LAN
5 6 (3.28%) WAN
6 5 (2.73%) Wireless
7 4 (2.19%) VPN
7 4 (2.19%) Wi-Fi
8 3 (1.64%) Cisco ASA
8 3 (1.64%) IPsec
8 3 (1.64%) MPLS
8 3 (1.64%) Remote Desktop
8 3 (1.64%) VoIP
8 3 (1.64%) WAAS
9 2 (1.09%) Broadband
9 2 (1.09%) Network Security
9 2 (1.09%) SD-WAN
10 1 (0.55%) WLAN
Database & Business Intelligence
1 7 (3.83%) Amazon RDS
2 1 (0.55%) NoSQL
2 1 (0.55%) Power BI
2 1 (0.55%) SQL Server
Development Applications
1 14 (7.65%) JIRA
2 2 (1.09%) Octopus Deploy
2 2 (1.09%) TeamCity
General
1 56 (30.60%) Social Skills
2 35 (19.13%) Analytical Skills
3 17 (9.29%) Law
4 15 (8.20%) Retail
5 14 (7.65%) Finance
6 4 (2.19%) Organisational Skills
6 4 (2.19%) Presentation Skills
6 4 (2.19%) Public Sector
6 4 (2.19%) Telecoms
7 3 (1.64%) Inclusion and Diversity
7 3 (1.64%) Norwegian Language
8 2 (1.09%) French Language
8 2 (1.09%) Social Housing
9 1 (0.55%) Legal
9 1 (0.55%) Manufacturing
Job Titles
1 43 (23.50%) Business Development Manager
1 43 (23.50%) Business Manager
1 43 (23.50%) Development Manager
2 33 (18.03%) Analyst
3 27 (14.75%) Service Analyst
3 27 (14.75%) Service Desk Analyst
4 22 (12.02%) Support Engineer
5 18 (9.84%) IT Support
6 16 (8.74%) IT Engineer
6 16 (8.74%) IT Support Engineer
7 14 (7.65%) Architect
7 14 (7.65%) Senior
8 13 (7.10%) IT Manager
8 13 (7.10%) Service Manager
9 12 (6.56%) Solutions Architect
10 11 (6.01%) Service Desk Engineer
11 6 (3.28%) IT Operations Manager
11 6 (3.28%) IT Services Manager
11 6 (3.28%) Operations Manager
11 6 (3.28%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (1.09%) HTML
2 1 (0.55%) .NET
2 1 (0.55%) .NET Framework
2 1 (0.55%) Entity Framework
Miscellaneous
1 12 (6.56%) Self-Motivation
1 12 (6.56%) Team-Oriented Environment
2 9 (4.92%) Management Information System
2 9 (4.92%) Onboarding
3 4 (2.19%) Data Centre
3 4 (2.19%) Driving Licence
3 4 (2.19%) EPoS
4 3 (1.64%) CCTV
5 2 (1.09%) Cloud Native
6 1 (0.55%) Blockchain
6 1 (0.55%) Blog
6 1 (0.55%) Data Structures
6 1 (0.55%) IoT
6 1 (0.55%) Product Ownership
6 1 (0.55%) Public Cloud
6 1 (0.55%) Replication
Operating Systems
1 34 (18.58%) Windows
2 23 (12.57%) Windows Server
3 11 (6.01%) Windows 10
4 10 (5.46%) Apple iOS
5 9 (4.92%) Windows Server 2016
5 9 (4.92%) Windows Server 2019
6 2 (1.09%) Windows 7
7 1 (0.55%) Mac OS
7 1 (0.55%) Windows Server 2008
7 1 (0.55%) Windows Server 2012
Processes & Methodologies
1 57 (31.15%) CRM
2 44 (24.04%) Customer Service
3 43 (23.50%) Active Listening
3 43 (23.50%) B2B
3 43 (23.50%) Business Development
3 43 (23.50%) Deadline-Driven
3 43 (23.50%) Value Proposition
4 36 (19.67%) ITIL
5 34 (18.58%) Service Management
6 33 (18.03%) Problem-Solving
7 31 (16.94%) Agile
8 22 (12.02%) ERP
8 22 (12.02%) Incident Management
9 19 (10.38%) Budget Management
9 19 (10.38%) Contract Negotiation
9 19 (10.38%) Release Management
9 19 (10.38%) Service Delivery
10 18 (9.84%) Continuous Improvement
10 18 (9.84%) Escalation Management
11 17 (9.29%) Continuous Delivery
Programming Languages
1 6 (3.28%) PowerShell
2 4 (2.19%) SQL
3 1 (0.55%) C#
3 1 (0.55%) JavaScript
3 1 (0.55%) Python
3 1 (0.55%) VB.NET
Qualifications
1 13 (7.10%) Microsoft Certification
2 8 (4.37%) Degree
3 5 (2.73%) MCP
4 4 (2.19%) BPSS Clearance
4 4 (2.19%) CCNA
4 4 (2.19%) CCNP
4 4 (2.19%) Cisco Certification
4 4 (2.19%) HND
4 4 (2.19%) ITIL Certification
4 4 (2.19%) MCTS
5 3 (1.64%) CCDA
6 2 (1.09%) A+ Certification
6 2 (1.09%) SC Cleared
6 2 (1.09%) Security Cleared
7 1 (0.55%) MCSE
Quality Assurance & Compliance
1 7 (3.83%) QA
2 1 (0.55%) Accessibility
2 1 (0.55%) ISO 22301
2 1 (0.55%) ISO 9001
2 1 (0.55%) NIST
System Software
1 35 (19.13%) Active Directory
2 7 (3.83%) VMware Infrastructure
3 4 (2.19%) Firmware
4 1 (0.55%) Hyper-V
4 1 (0.55%) NFS
Systems Management
1 3 (1.64%) SCCM
2 2 (1.09%) Kubernetes
2 2 (1.09%) Microsoft Intune
Vendors
1 60 (32.79%) SAP
2 43 (23.50%) Salesforce
3 35 (19.13%) Microsoft
4 15 (8.20%) Cisco
5 13 (7.10%) HP
6 12 (6.56%) ServiceNow
7 11 (6.01%) Apple
8 8 (4.37%) Dell
8 8 (4.37%) VMware
9 7 (3.83%) Nimble Storage
10 6 (3.28%) CheckPoint
11 5 (2.73%) Mitel
11 5 (2.73%) Palo Alto
11 5 (2.73%) Veeam
11 5 (2.73%) Zerto
12 4 (2.19%) IBM
12 4 (2.19%) NetApp
13 3 (1.64%) Avaya
13 3 (1.64%) Juniper
13 3 (1.64%) Lotus