Support Engineer Jobs in the West Midlands

Support Engineer
England > West Midlands

The median Support Engineer salary in the West Midlands is £30,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 75 155 178
Rank change year-on-year +80 +23 -64
Permanent jobs requiring a Support Engineer 230 120 114
As % of all permanent jobs advertised in the West Midlands 3.13% 1.88% 1.56%
As % of the Job Titles category 3.32% 2.08% 1.65%
Number of salaries quoted 189 107 107
10th Percentile £25,000 £23,949 £22,300
25th Percentile £26,250 £25,875 £24,875
Median annual salary (50th Percentile) £30,000 £32,500 £31,000
Median % change year-on-year -7.69% +4.84% -3.88%
75th Percentile £38,000 £41,500 £39,125
90th Percentile £43,940 £51,500 £46,250
England median annual salary £32,500 £33,500 £33,000
% change year-on-year -2.99% +1.52% -2.94%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,919 5,770 6,912
% of permanent jobs with a recognized job title 94.16% 90.24% 94.87%
Number of salaries quoted 5,204 3,275 4,763
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £39,000 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,500 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Engineer in the West Midlands

Support Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Support Engineer in the West Midlands.

Salary trend for Support Engineer in the West Midlands

Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing Support Engineer in the West Midlands over the 6 months to 8 May 2024.

Salary histogram for Support Engineer in the West Midlands

Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +23 76 £33,000 -14.29% 8
Warwickshire +68 36 £35,000 -30.00% 10
Staffordshire -8 35 £35,000 +7.69% 11
Worcestershire -1 24 £30,000 +9.09% 5
Shropshire -7 11 £37,500 +44.23% 2
Wednesbury +2 7 £30,000 +3.45%
Solihull +4 6 £26,500 -21.48% 2
Wolverhampton +17 4 £20,750 -3.49% 1
Coventry +27 3 £36,250 -10.49% 1
Walsall +18 3 - -
Halesowen -10 2 £27,500 -17.91% 1
Dudley +7 1 £27,500 -11.29% 1
Sutton Coldfield -10 1 £27,000 +1.89% 1
Kingswinford - 1 - -
Brierley Hill - 1 £35,000 -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 8 May 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Engineer in the job title.

1 122 (53.04%) Windows
2 112 (48.70%) Active Directory
3 102 (44.35%) Microsoft 365
4 94 (40.87%) Microsoft
5 84 (36.52%) Azure
6 79 (34.35%) Windows Server
7 71 (30.87%) VMware
8 62 (26.96%) Social Skills
9 54 (23.48%) VMware Infrastructure
10 52 (22.61%) Entra ID
11 48 (20.87%) Firewall
12 46 (20.00%) Problem-Solving
13 43 (18.70%) Hyper-V
14 42 (18.26%) Windows 10
15 40 (17.39%) Microsoft Intune
16 37 (16.09%) Veeam
17 36 (15.65%) SCCM
18 33 (14.35%) Windows Server 2012
18 33 (14.35%) Microsoft Exchange
19 31 (13.48%) DNS
19 31 (13.48%) Cisco
19 31 (13.48%) ITIL
20 30 (13.04%) DHCP
20 30 (13.04%) Customer Service
21 27 (11.74%) WAN
22 26 (11.30%) Microsoft Office
22 26 (11.30%) Citrix
22 26 (11.30%) Telecoms
23 23 (10.00%) SLA
24 22 (9.57%) Law

Support Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (14.35%) Microsoft Exchange
2 21 (9.13%) SharePoint
3 6 (2.61%) IIS
4 2 (0.87%) Exchange Server 2010
5 1 (0.43%) Exchange Server 2007
5 1 (0.43%) IBM Notes
5 1 (0.43%) WordPress
Applications
1 26 (11.30%) Microsoft Office
2 1 (0.43%) Microsoft Excel
Cloud Services
1 102 (44.35%) Microsoft 365
2 84 (36.52%) Azure
3 52 (22.61%) Entra ID
4 14 (6.09%) OneDrive
5 12 (5.22%) AWS
6 6 (2.61%) SaaS
7 5 (2.17%) Google Workspace
8 3 (1.30%) Azure Sentinel
8 3 (1.30%) GCP
9 2 (0.87%) Amazon S3
9 2 (0.87%) Dynamics 365
9 2 (0.87%) Mimecast
9 2 (0.87%) OpenDNS
10 1 (0.43%) WhatsApp
Communications & Networking
1 48 (20.87%) Firewall
2 31 (13.48%) DNS
3 30 (13.04%) DHCP
4 27 (11.74%) WAN
5 20 (8.70%) SAN
6 19 (8.26%) VoIP
7 17 (7.39%) TCP/IP
7 17 (7.39%) VLAN
8 15 (6.52%) LAN
8 15 (6.52%) PBX
9 7 (3.04%) iSCSI
9 7 (3.04%) VPN
9 7 (3.04%) Wi-Fi
10 5 (2.17%) WLAN
11 4 (1.74%) Wireless
12 3 (1.30%) Ethernet
12 3 (1.30%) SMTP
12 3 (1.30%) xDSL
13 2 (0.87%) OSPF
13 2 (0.87%) RIP
Database & Business Intelligence
1 13 (5.65%) SQL Server
2 10 (4.35%) Amazon RDS
Development Applications
1 2 (0.87%) JIRA
General
1 62 (26.96%) Social Skills
2 26 (11.30%) Telecoms
3 22 (9.57%) Law
4 16 (6.96%) Finance
5 9 (3.91%) Analytical Skills
5 9 (3.91%) Documentation Skills
6 8 (3.48%) Manufacturing
7 7 (3.04%) Retail
8 4 (1.74%) Inclusion and Diversity
9 3 (1.30%) Electronics
9 3 (1.30%) Legal
10 2 (0.87%) Aerospace
10 2 (0.87%) Back Office
11 1 (0.43%) Banking
11 1 (0.43%) Marketing
11 1 (0.43%) Public Sector
Libraries, Frameworks & Software Standards
1 5 (2.17%) REST
1 5 (2.17%) WebRTC
2 3 (1.30%) EDI
3 2 (0.87%) LAMP
3 2 (0.87%) V-Ray
Miscellaneous
1 20 (8.70%) Replication
2 17 (7.39%) Self-Motivation
3 14 (6.09%) Driving Licence
4 11 (4.78%) Fat Client
4 11 (4.78%) Thin Client
5 10 (4.35%) Clustering
6 5 (2.17%) Onboarding
7 3 (1.30%) CCTV
7 3 (1.30%) Data Centre
7 3 (1.30%) Renewable Energy
8 2 (0.87%) PKI
9 1 (0.43%) Enterprise Software
9 1 (0.43%) Fixed Income
9 1 (0.43%) Hybrid Cloud
9 1 (0.43%) Management Information System
9 1 (0.43%) Robotics
9 1 (0.43%) Team-Oriented Environment
9 1 (0.43%) Wiki
Operating Systems
1 122 (53.04%) Windows
2 79 (34.35%) Windows Server
3 42 (18.26%) Windows 10
4 33 (14.35%) Windows Server 2012
5 20 (8.70%) Mac OS
6 14 (6.09%) Windows Server 2016
7 12 (5.22%) Linux
8 9 (3.91%) Windows Server 2019
9 8 (3.48%) CentOS
10 3 (1.30%) Windows Server 2008
11 1 (0.43%) Windows 7
11 1 (0.43%) Windows 8
Processes & Methodologies
1 46 (20.00%) Problem-Solving
2 31 (13.48%) ITIL
3 30 (13.04%) Customer Service
4 18 (7.83%) Continuous Improvement
5 14 (6.09%) Agile
5 14 (6.09%) Infrastructure Engineering
6 13 (5.65%) Break/Fix
6 13 (5.65%) High Availability
6 13 (5.65%) Proactive Monitoring
7 12 (5.22%) Service Management
8 11 (4.78%) Change Management
8 11 (4.78%) Customer Requirements
8 11 (4.78%) Project Planning
8 11 (4.78%) Service Delivery
9 9 (3.91%) Asset Management
9 9 (3.91%) Preventative Maintenance
10 7 (3.04%) Customer Experience
11 6 (2.61%) ERP
11 6 (2.61%) Load Balancing
11 6 (2.61%) Root Cause Analysis
Programming Languages
1 13 (5.65%) SQL
2 11 (4.78%) PowerShell
3 1 (0.43%) Python
3 1 (0.43%) Shell Script
3 1 (0.43%) T-SQL
Qualifications
1 13 (5.65%) Microsoft Certification
2 12 (5.22%) Degree
3 10 (4.35%) DBS Check
4 9 (3.91%) HNC
5 5 (2.17%) A+ Certification
5 5 (2.17%) Network+ Certification
5 5 (2.17%) SC Cleared
5 5 (2.17%) Security Cleared
6 3 (1.30%) HND
7 1 (0.43%) Azure Certification
7 1 (0.43%) CESG Certified Professional
7 1 (0.43%) Citrix Certification
7 1 (0.43%) MCITP
7 1 (0.43%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 23 (10.00%) SLA
2 11 (4.78%) Cyber Essentials
3 3 (1.30%) QA
4 1 (0.43%) GDPR
System Software
1 112 (48.70%) Active Directory
2 54 (23.48%) VMware Infrastructure
3 43 (18.70%) Hyper-V
4 21 (9.13%) VMware ESXi
5 8 (3.48%) Virtual Machines
6 7 (3.04%) VMware Workstation
7 5 (2.17%) NFS
7 5 (2.17%) VMware NSX
8 3 (1.30%) vSphere
9 2 (0.87%) Citrix Hypervisor
9 2 (0.87%) Docker
9 2 (0.87%) pfSense
9 2 (0.87%) Terminal Services
9 2 (0.87%) Virtual Servers
10 1 (0.43%) XenApp
10 1 (0.43%) XenDesktop
Systems Management
1 40 (17.39%) Microsoft Intune
2 36 (15.65%) SCCM
3 4 (1.74%) Autotask
3 4 (1.74%) Failover Clustering
3 4 (1.74%) Jamf Pro
4 3 (1.30%) Cisco Prime
4 3 (1.30%) McAfee ePO
4 3 (1.30%) SCOM
5 2 (0.87%) Backup Exec
6 1 (0.43%) Active Directory Federation Services
6 1 (0.43%) Ansible
6 1 (0.43%) WSUS
Vendors
1 94 (40.87%) Microsoft
2 71 (30.87%) VMware
3 37 (16.09%) Veeam
4 31 (13.48%) Cisco
5 26 (11.30%) Citrix
6 21 (9.13%) HP
7 10 (4.35%) Sophos
8 8 (3.48%) Apple
8 8 (3.48%) Dell
8 8 (3.48%) Nimble Storage
9 7 (3.04%) Remedy
10 6 (2.61%) Aruba
10 6 (2.61%) Siemens
11 5 (2.17%) ConnectWise
11 5 (2.17%) Datto
11 5 (2.17%) Meraki
11 5 (2.17%) Mitel
11 5 (2.17%) Zerto
12 4 (1.74%) Acronis
12 4 (1.74%) SolarWinds