Technical Support Jobs in the West Midlands

Technical Support
England > West Midlands

The median Technical Support salary in the West Midlands is £35,000 per year according to job vacancies posted during the 6 months to 8 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 128 223 237
Rank change year-on-year +95 +14 -16
Permanent jobs requiring a Technical Support 143 31 53
As % of all permanent jobs advertised in the West Midlands 1.72% 0.54% 0.68%
As % of the Job Titles category 1.82% 0.60% 0.72%
Number of salaries quoted 115 20 38
10th Percentile £25,000 £26,020 £13,000
25th Percentile £28,501 £26,380 £24,750
Median annual salary (50th Percentile) £35,000 £31,201 £31,000
Median % change year-on-year +12.17% +0.65% -3.88%
75th Percentile £50,000 £40,924 £37,500
90th Percentile - £47,935 £47,150
England median annual salary £35,000 £35,500 £32,500
% change year-on-year -1.41% +9.23% +3.17%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,864 5,160 7,346
% of permanent jobs with a recognized job title 94.38% 89.97% 94.89%
Number of salaries quoted 5,720 3,210 4,868
10th Percentile £26,500 £30,000 £29,750
25th Percentile £35,000 £38,750 £37,941
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £77,500 £78,750
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

Technical Support
Job Vacancy Trend in the West Midlands

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Technical Support in the West Midlands

Technical Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Technical Support in the West Midlands.

Salary trend for Technical Support in the West Midlands

Technical Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing Technical Support in the West Midlands over the 6 months to 8 June 2024.

Salary histogram for Technical Support in the West Midlands

Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the West Midlands region over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +66 65 £35,000 - 7
Birmingham +3 23 £45,000 +30.43% 10
Staffordshire -7 19 £30,000 +11.11% 4
Worcestershire -15 16 £29,000 -26.84% 5
Wolverhampton +18 9 £50,000 +33.33% 2
Shropshire - 4 £22,000 - 2
Kingswinford - 1 - -
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 8 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Technical Support in the job title.

1 39 (27.27%) Customer Service
2 33 (23.08%) Microsoft
3 25 (17.48%) Windows
4 19 (13.29%) ITIL
5 17 (11.89%) Microsoft 365
5 17 (11.89%) Problem-Solving
6 16 (11.19%) Social Skills
7 15 (10.49%) Windows Server
8 14 (9.79%) VMware
9 13 (9.09%) Manufacturing
10 12 (8.39%) Microsoft Office
11 11 (7.69%) Active Directory
11 11 (7.69%) WAN
11 11 (7.69%) Telematics
12 10 (6.99%) Azure
12 10 (6.99%) Cybersecurity
13 9 (6.29%) HNC
14 8 (5.59%) SQL Server
14 8 (5.59%) HTML
14 8 (5.59%) SQL
14 8 (5.59%) Degree
14 8 (5.59%) Ticket Management
15 7 (4.90%) SaaS
15 7 (4.90%) Algorithms
15 7 (4.90%) Linux
15 7 (4.90%) LAN
16 6 (4.20%) Siemens
16 6 (4.20%) Finance
16 6 (4.20%) TCP/IP
16 6 (4.20%) DNS

Technical Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.80%) Microsoft Exchange
1 4 (2.80%) SharePoint
Applications
1 12 (8.39%) Microsoft Office
2 1 (0.70%) Microsoft Excel
Cloud Services
1 17 (11.89%) Microsoft 365
2 10 (6.99%) Azure
3 7 (4.90%) SaaS
4 4 (2.80%) Entra ID
4 4 (2.80%) OneDrive
5 3 (2.10%) Power Automate
6 2 (1.40%) Dynamics 365
6 2 (1.40%) GCP
7 1 (0.70%) Apple Pay
Communications & Networking
1 11 (7.69%) WAN
2 7 (4.90%) LAN
3 6 (4.20%) DHCP
3 6 (4.20%) DNS
3 6 (4.20%) TCP/IP
4 5 (3.50%) Wi-Fi
5 4 (2.80%) Firewall
5 4 (2.80%) iSCSI
5 4 (2.80%) SAN
5 4 (2.80%) VLAN
6 3 (2.10%) HTTP
6 3 (2.10%) Internet
6 3 (2.10%) Wireless
7 2 (1.40%) Remote Desktop
Database & Business Intelligence
1 8 (5.59%) SQL Server
2 5 (3.50%) MySQL
Development Applications
1 2 (1.40%) JIRA
2 1 (0.70%) Subversion
General
1 16 (11.19%) Social Skills
2 13 (9.09%) Manufacturing
3 6 (4.20%) Finance
3 6 (4.20%) French Language
4 5 (3.50%) Analytical Skills
4 5 (3.50%) Automotive
4 5 (3.50%) Documentation Skills
5 3 (2.10%) Electronics
5 3 (2.10%) Inclusion and Diversity
5 3 (2.10%) Retail
6 2 (1.40%) Aerospace
6 2 (1.40%) Public Sector
7 1 (0.70%) Organisational Skills
Libraries, Frameworks & Software Standards
1 8 (5.59%) HTML
2 3 (2.10%) .NET
2 3 (2.10%) EDI
2 3 (2.10%) REST
Miscellaneous
1 7 (4.90%) Algorithms
2 5 (3.50%) Renewable Energy
3 3 (2.10%) CCTV
4 2 (1.40%) Data Centre
5 1 (0.70%) Analytical Mindset
5 1 (0.70%) Onboarding
5 1 (0.70%) Robotics
Operating Systems
1 25 (17.48%) Windows
2 15 (10.49%) Windows Server
3 7 (4.90%) Linux
4 6 (4.20%) Windows 10
5 5 (3.50%) Mac OS
5 5 (3.50%) Windows Server 2019
Processes & Methodologies
1 39 (27.27%) Customer Service
2 19 (13.29%) ITIL
3 17 (11.89%) Problem-Solving
4 11 (7.69%) Telematics
5 10 (6.99%) Cybersecurity
6 8 (5.59%) Ticket Management
7 5 (3.50%) Continuous Improvement
7 5 (3.50%) Decision-Making
7 5 (3.50%) Web Development
8 4 (2.80%) CRM
8 4 (2.80%) Customer Requirements
8 4 (2.80%) Preventative Maintenance
8 4 (2.80%) Proactive Monitoring
8 4 (2.80%) Service Management
9 3 (2.10%) Agile
9 3 (2.10%) Cloud Security
9 3 (2.10%) Customer Experience
9 3 (2.10%) Data Security
9 3 (2.10%) Infrastructure Engineering
9 3 (2.10%) Service Delivery
Programming Languages
1 8 (5.59%) SQL
2 5 (3.50%) PHP
3 3 (2.10%) C#
Qualifications
1 9 (6.29%) HNC
2 8 (5.59%) Degree
3 3 (2.10%) HND
4 2 (1.40%) Azure Certification
4 2 (1.40%) CESG Certified Professional
4 2 (1.40%) Citrix Certification
4 2 (1.40%) MCITP
4 2 (1.40%) Microsoft Certification
4 2 (1.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (2.10%) QA
1 3 (2.10%) SLA
2 1 (0.70%) GDPR
System Software
1 11 (7.69%) Active Directory
2 6 (4.20%) Hyper-V
3 4 (2.80%) NFS
4 2 (1.40%) VMware Infrastructure
4 2 (1.40%) vSphere
4 2 (1.40%) XenApp
4 2 (1.40%) XenDesktop
Systems Management
1 3 (2.10%) Cisco Prime
1 3 (2.10%) McAfee ePO
1 3 (2.10%) SCOM
Vendors
1 33 (23.08%) Microsoft
2 14 (9.79%) VMware
3 6 (4.20%) Siemens
4 3 (2.10%) Apple
4 3 (2.10%) Cisco
4 3 (2.10%) McAfee
4 3 (2.10%) Salesforce
4 3 (2.10%) SolarWinds
4 3 (2.10%) UiPath
4 3 (2.10%) Veeam
5 2 (1.40%) Citrix
5 2 (1.40%) Google