1st Line Support Jobs in Worcestershire

First Line Support
West Midlands > Worcestershire

The median First Line Support salary in Worcestershire is £14,000 per year, according to job vacancies posted during the 6 months leading to 11 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 49 - 45
Rank change year-on-year - - +18
Permanent jobs requiring a 1st Line Support 7 0 4
As % of all permanent jobs advertised in Worcestershire 1.22% - 1.30%
As % of the Job Titles category 1.35% - 1.37%
Number of salaries quoted 6 0 4
10th Percentile - - £19,875
25th Percentile - - £20,438
Median annual salary (50th Percentile) £14,000 - £21,500
75th Percentile £15,125 - £22,313
90th Percentile £15,500 - £22,425
West Midlands median annual salary £25,000 £22,421 £21,750
% change year-on-year +11.51% +3.08% +10.13%

All Permanent IT Job Vacancies
Worcestershire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Worcestershire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Worcestershire with a recognized job title 519 156 293
% of permanent jobs with a recognized job title 90.42% 98.11% 95.13%
Number of salaries quoted 426 135 197
10th Percentile £25,000 £26,250 £25,650
25th Percentile £29,250 £35,625 £33,000
Median annual salary (50th Percentile) £45,000 £45,000 £45,000
Median % change year-on-year - - +5.88%
75th Percentile £57,500 £58,250 £56,000
90th Percentile £64,375 £65,100 £58,250
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

1st Line Support
Job Vacancy Trend in Worcestershire

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Worcestershire.

Job vacancy trend for 1st Line Support in Worcestershire

1st Line Support
Salary Trend in Worcestershire

3-month moving average salary quoted in jobs citing 1st Line Support in Worcestershire.

Salary trend for 1st Line Support in Worcestershire

1st Line Support
Job Locations in Worcestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Worcestershire region over the 6 months to 11 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Droitwich - 2 £15,000 -
Kidderminster - 2 £14,000 -
Worcester - 2 £14,000 -
1st Line Support
West Midlands

1st Line Support Skill Set
Top 15 Co-occurring Skills and Capabilities in Worcestershire

For the 6 months to 11 June 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Worcestershire region featuring 1st Line Support in the job title.

1 6 (85.71%) Advertising
2 5 (71.43%) Social Skills
3 4 (57.14%) Customer Service
3 4 (57.14%) Self-Motivation
3 4 (57.14%) Mathematics
4 3 (42.86%) Windows
4 3 (42.86%) Microsoft 365
5 2 (28.57%) Microsoft
5 2 (28.57%) EPoS
6 1 (14.29%) Finance
6 1 (14.29%) Windows 7
6 1 (14.29%) Active Directory
6 1 (14.29%) Microsoft Exchange
6 1 (14.29%) VoIP
6 1 (14.29%) Patch Management

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Worcestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) Microsoft Exchange
Cloud Services
1 3 (42.86%) Microsoft 365
Communications & Networking
1 1 (14.29%) VoIP
General
1 6 (85.71%) Advertising
2 5 (71.43%) Social Skills
3 1 (14.29%) Finance
Miscellaneous
1 4 (57.14%) Self-Motivation
2 2 (28.57%) EPoS
Operating Systems
1 3 (42.86%) Windows
2 1 (14.29%) Windows 7
Processes & Methodologies
1 4 (57.14%) Customer Service
1 4 (57.14%) Mathematics
2 1 (14.29%) Patch Management
System Software
1 1 (14.29%) Active Directory
Vendors
1 2 (28.57%) Microsoft