2nd Line Support Engineer Jobs with Work from Home Options

Second Line Support Engineer
UK > Work from Home

The median Second Line Support Engineer salary in Work from Home is £32,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 510 581 770
Rank change year-on-year +71 +189 -240
Permanent jobs requiring a 2nd Line Support Engineer 65 79 91
As % of all permanent jobs with a WFH option 0.19% 0.19% 0.13%
As % of the Job Titles category 0.20% 0.20% 0.13%
Number of salaries quoted 64 77 89
10th Percentile £26,000 £27,750 £25,000
25th Percentile £28,000 £30,500 £27,000
Median annual salary (50th Percentile) £32,500 £32,500 £31,500
Median % change year-on-year - +3.17% +8.62%
75th Percentile £37,250 £37,500 £35,000
90th Percentile £40,000 £42,000 £42,650
UK median annual salary £31,000 £32,500 £31,133
% change year-on-year -4.62% +4.39% +9.24%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,489 38,930 69,374
% of permanent jobs with a recognized job title 96.09% 95.94% 97.35%
Number of salaries quoted 24,845 27,706 42,291
10th Percentile £33,000 £36,750 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

2nd Line Support Engineer trend for jobs with a WFH option

2nd Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Support Engineer.

2nd Line Support Engineer salary trend for jobs with a WFH option

2nd Line Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd Line Support Engineer over the 6 months to 20 May 2024.

2nd Line Support Engineer salary histogram for jobs with a WFH option

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 20 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Support Engineer in the job title.

1 51 (78.46%) Microsoft
2 50 (76.92%) Active Directory
3 46 (70.77%) Microsoft 365
4 41 (63.08%) Azure
5 32 (49.23%) Windows
6 31 (47.69%) Social Skills
7 24 (36.92%) Microsoft Exchange
8 23 (35.38%) SharePoint
9 21 (32.31%) Microsoft Intune
10 20 (30.77%) Customer Service
11 19 (29.23%) ITIL
12 18 (27.69%) SQL Server
12 18 (27.69%) Driving Licence
13 17 (26.15%) SAN
13 17 (26.15%) Firewall
14 16 (24.62%) Microsoft Office
14 16 (24.62%) Problem-Solving
15 15 (23.08%) Windows Server
16 14 (21.54%) VMware
17 13 (20.00%) Organisational Skills
18 12 (18.46%) Azure Certification
18 12 (18.46%) Entra ID
18 12 (18.46%) Incident Management
19 11 (16.92%) Windows 10
19 11 (16.92%) Enterprise Storage
19 11 (16.92%) Microsoft Certification
19 11 (16.92%) DNS
19 11 (16.92%) Desktop Virtualisation
19 11 (16.92%) Server Management
20 10 (15.38%) Virtual Desktop

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (36.92%) Microsoft Exchange
2 23 (35.38%) SharePoint
3 2 (3.08%) Exchange Server 2007
3 2 (3.08%) Exchange Server 2010
3 2 (3.08%) Exchange Server 2013
Applications
1 16 (24.62%) Microsoft Office
2 1 (1.54%) Spreadsheet
Business Applications
1 1 (1.54%) Dynamics AX
Cloud Services
1 46 (70.77%) Microsoft 365
2 41 (63.08%) Azure
3 12 (18.46%) Entra ID
4 2 (3.08%) Mimecast
5 1 (1.54%) AWS
5 1 (1.54%) Azure DevOps
5 1 (1.54%) GCP
5 1 (1.54%) Power Platform
Communications & Networking
1 17 (26.15%) Firewall
1 17 (26.15%) SAN
2 11 (16.92%) DNS
3 9 (13.85%) Remote Desktop
4 8 (12.31%) DHCP
5 7 (10.77%) TCP/IP
5 7 (10.77%) VPN
6 6 (9.23%) NAS
7 4 (6.15%) WAN
8 3 (4.62%) LAN
8 3 (4.62%) VLAN
9 2 (3.08%) VoIP
9 2 (3.08%) Wi-Fi
9 2 (3.08%) Wireless
10 1 (1.54%) HTTP
10 1 (1.54%) Internet
Database & Business Intelligence
1 18 (27.69%) SQL Server
2 7 (10.77%) Amazon RDS
3 1 (1.54%) Power BI
Development Applications
1 2 (3.08%) JIRA
General
1 31 (47.69%) Social Skills
2 13 (20.00%) Organisational Skills
3 9 (13.85%) Finance
4 3 (4.62%) Manufacturing
5 2 (3.08%) Games
6 1 (1.54%) Electronics
6 1 (1.54%) Inclusion and Diversity
6 1 (1.54%) Marketing
6 1 (1.54%) Public Sector
6 1 (1.54%) Retail
6 1 (1.54%) Tech for Good
6 1 (1.54%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (4.62%) XML
2 2 (3.08%) JSON
3 1 (1.54%) ARM Templates
3 1 (1.54%) CSS
Miscellaneous
1 18 (27.69%) Driving Licence
2 11 (16.92%) Enterprise Storage
3 8 (12.31%) iPad
4 3 (4.62%) Apple TV
4 3 (4.62%) Self-Motivation
5 1 (1.54%) iPhone
5 1 (1.54%) New Media
5 1 (1.54%) Team-Oriented Environment
Operating Systems
1 32 (49.23%) Windows
2 15 (23.08%) Windows Server
3 11 (16.92%) Windows 10
4 4 (6.15%) Apple iOS
4 4 (6.15%) Windows Server 2012
5 3 (4.62%) Android
5 3 (4.62%) Windows Server 2016
6 2 (3.08%) Windows Server 2008
7 1 (1.54%) Mac OS
Processes & Methodologies
1 20 (30.77%) Customer Service
2 19 (29.23%) ITIL
3 16 (24.62%) Problem-Solving
4 12 (18.46%) Incident Management
5 11 (16.92%) Desktop Virtualisation
5 11 (16.92%) Server Management
6 7 (10.77%) Time Management
7 6 (9.23%) Antivirus Management
7 6 (9.23%) Line Management
7 6 (9.23%) Storage Management
8 5 (7.69%) Service Delivery
8 5 (7.69%) Software Deployment
9 4 (6.15%) Asset Management
9 4 (6.15%) Business Intelligence
9 4 (6.15%) Software Testing
10 2 (3.08%) Application Packaging
10 2 (3.08%) Continuous Improvement
10 2 (3.08%) Mobile Device Management
10 2 (3.08%) Supplier Management
10 2 (3.08%) User Experience
Programming Languages
1 9 (13.85%) PowerShell
2 3 (4.62%) SQL
3 1 (1.54%) Bicep
3 1 (1.54%) JavaScript
Qualifications
1 12 (18.46%) Azure Certification
2 11 (16.92%) Microsoft Certification
3 3 (4.62%) ITIL Certification
4 1 (1.54%) AWS Certification
4 1 (1.54%) CCNA
4 1 (1.54%) Cisco Certification
Quality Assurance & Compliance
1 7 (10.77%) SLA
System Software
1 50 (76.92%) Active Directory
2 10 (15.38%) Virtual Desktop
3 9 (13.85%) Hyper-V
3 9 (13.85%) VMware Infrastructure
4 1 (1.54%) vSphere
Systems Management
1 21 (32.31%) Microsoft Intune
2 2 (3.08%) SCCM
2 2 (3.08%) Single Sign-On
Vendors
1 51 (78.46%) Microsoft
2 14 (21.54%) VMware
3 7 (10.77%) Citrix
3 7 (10.77%) Veeam
4 6 (9.23%) Apple
4 6 (9.23%) Cisco
4 6 (9.23%) ESET
4 6 (9.23%) Sophos
5 3 (4.62%) Barracuda Networks
5 3 (4.62%) Dell
6 2 (3.08%) HP
6 2 (3.08%) Meraki
6 2 (3.08%) Oracle
6 2 (3.08%) Sun
7 1 (1.54%) Aruba
7 1 (1.54%) Commvault
7 1 (1.54%) Datto
7 1 (1.54%) SAP
7 1 (1.54%) ServiceNow