2nd Line Support Engineer Jobs with Work from Home Options

Second Line Support Engineer
UK > Work from Home

The median Second Line Support Engineer salary in Work from Home is £32,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 525 574 778
Rank change year-on-year +49 +204 -253
Permanent jobs requiring a 2nd Line Support Engineer 64 77 92
As % of all permanent jobs with a WFH option 0.19% 0.19% 0.13%
As % of the Job Titles category 0.20% 0.20% 0.13%
Number of salaries quoted 63 75 90
10th Percentile £26,000 £27,750 £25,000
25th Percentile £28,000 £30,250 £27,125
Median annual salary (50th Percentile) £32,500 £32,500 £31,500
Median % change year-on-year - +3.17% +8.62%
75th Percentile £36,625 £37,500 £35,000
90th Percentile £40,000 £41,570 £42,575
UK median annual salary £31,250 £32,500 £31,133
% change year-on-year -3.85% +4.39% +9.24%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,644 38,473 69,882
% of permanent jobs with a recognized job title 96.14% 95.93% 97.35%
Number of salaries quoted 24,976 27,318 42,108
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,500 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

2nd Line Support Engineer trend for jobs with a WFH option

2nd Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Support Engineer.

2nd Line Support Engineer salary trend for jobs with a WFH option

2nd Line Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd Line Support Engineer over the 6 months to 23 May 2024.

2nd Line Support Engineer salary histogram for jobs with a WFH option

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 23 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Support Engineer in the job title.

1 49 (76.56%) Microsoft
2 48 (75.00%) Active Directory
3 44 (68.75%) Microsoft 365
4 40 (62.50%) Azure
5 30 (46.88%) Windows
5 30 (46.88%) Social Skills
6 24 (37.50%) Microsoft Exchange
7 23 (35.94%) SharePoint
8 20 (31.25%) Microsoft Intune
9 19 (29.69%) Customer Service
10 18 (28.13%) Driving Licence
10 18 (28.13%) ITIL
10 18 (28.13%) SQL Server
11 17 (26.56%) SAN
12 16 (25.00%) Problem-Solving
12 16 (25.00%) Firewall
13 15 (23.44%) Microsoft Office
14 14 (21.88%) VMware
14 14 (21.88%) Windows Server
15 13 (20.31%) Organisational Skills
16 12 (18.75%) Azure Certification
16 12 (18.75%) Incident Management
17 11 (17.19%) Windows 10
17 11 (17.19%) Enterprise Storage
17 11 (17.19%) Microsoft Certification
17 11 (17.19%) Desktop Virtualisation
17 11 (17.19%) Server Management
17 11 (17.19%) Entra ID
18 10 (15.63%) Virtual Desktop
18 10 (15.63%) DNS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (37.50%) Microsoft Exchange
2 23 (35.94%) SharePoint
3 2 (3.13%) Exchange Server 2007
3 2 (3.13%) Exchange Server 2010
3 2 (3.13%) Exchange Server 2013
Applications
1 15 (23.44%) Microsoft Office
2 1 (1.56%) Spreadsheet
Business Applications
1 1 (1.56%) Dynamics AX
Cloud Services
1 44 (68.75%) Microsoft 365
2 40 (62.50%) Azure
3 11 (17.19%) Entra ID
4 2 (3.13%) Mimecast
5 1 (1.56%) AWS
5 1 (1.56%) Azure DevOps
5 1 (1.56%) GCP
5 1 (1.56%) Power Platform
Communications & Networking
1 17 (26.56%) SAN
2 16 (25.00%) Firewall
3 10 (15.63%) DNS
4 9 (14.06%) Remote Desktop
5 7 (10.94%) DHCP
5 7 (10.94%) TCP/IP
5 7 (10.94%) VPN
6 6 (9.38%) NAS
7 3 (4.69%) VLAN
7 3 (4.69%) WAN
8 2 (3.13%) LAN
8 2 (3.13%) VoIP
8 2 (3.13%) Wi-Fi
8 2 (3.13%) Wireless
9 1 (1.56%) HTTP
9 1 (1.56%) Internet
Database & Business Intelligence
1 18 (28.13%) SQL Server
2 7 (10.94%) Amazon RDS
3 1 (1.56%) Power BI
Development Applications
1 2 (3.13%) JIRA
General
1 30 (46.88%) Social Skills
2 13 (20.31%) Organisational Skills
3 9 (14.06%) Finance
4 4 (6.25%) Manufacturing
5 1 (1.56%) Electronics
5 1 (1.56%) Games
5 1 (1.56%) Inclusion and Diversity
5 1 (1.56%) Marketing
5 1 (1.56%) Public Sector
5 1 (1.56%) Retail
5 1 (1.56%) Tech for Good
5 1 (1.56%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (4.69%) XML
2 2 (3.13%) JSON
3 1 (1.56%) ARM Templates
3 1 (1.56%) CSS
Miscellaneous
1 18 (28.13%) Driving Licence
2 11 (17.19%) Enterprise Storage
3 7 (10.94%) iPad
4 3 (4.69%) Apple TV
4 3 (4.69%) Self-Motivation
5 1 (1.56%) iPhone
5 1 (1.56%) New Media
5 1 (1.56%) Team-Oriented Environment
Operating Systems
1 30 (46.88%) Windows
2 14 (21.88%) Windows Server
3 11 (17.19%) Windows 10
4 4 (6.25%) Windows Server 2012
5 3 (4.69%) Android
5 3 (4.69%) Apple iOS
5 3 (4.69%) Windows Server 2016
6 2 (3.13%) Windows Server 2008
7 1 (1.56%) Mac OS
Processes & Methodologies
1 19 (29.69%) Customer Service
2 18 (28.13%) ITIL
3 16 (25.00%) Problem-Solving
4 12 (18.75%) Incident Management
5 11 (17.19%) Desktop Virtualisation
5 11 (17.19%) Server Management
6 6 (9.38%) Antivirus Management
6 6 (9.38%) Line Management
6 6 (9.38%) Storage Management
6 6 (9.38%) Time Management
7 5 (7.81%) Service Delivery
7 5 (7.81%) Software Deployment
8 4 (6.25%) Business Intelligence
8 4 (6.25%) Software Testing
9 3 (4.69%) Asset Management
10 2 (3.13%) Collaborative Working
10 2 (3.13%) Continuous Improvement
10 2 (3.13%) Server Virtualisation
10 2 (3.13%) Supplier Management
10 2 (3.13%) User Experience
Programming Languages
1 8 (12.50%) PowerShell
2 4 (6.25%) SQL
3 1 (1.56%) Bicep
3 1 (1.56%) JavaScript
Qualifications
1 12 (18.75%) Azure Certification
2 11 (17.19%) Microsoft Certification
3 2 (3.13%) ITIL Certification
4 1 (1.56%) AWS Certification
4 1 (1.56%) CCNA
4 1 (1.56%) Cisco Certification
Quality Assurance & Compliance
1 5 (7.81%) SLA
System Software
1 48 (75.00%) Active Directory
2 10 (15.63%) Virtual Desktop
3 9 (14.06%) Hyper-V
3 9 (14.06%) VMware Infrastructure
4 1 (1.56%) vSphere
Systems Management
1 20 (31.25%) Microsoft Intune
2 2 (3.13%) SCCM
3 1 (1.56%) Single Sign-On
Vendors
1 49 (76.56%) Microsoft
2 14 (21.88%) VMware
3 7 (10.94%) Citrix
3 7 (10.94%) Veeam
4 6 (9.38%) Cisco
4 6 (9.38%) ESET
4 6 (9.38%) Sophos
5 5 (7.81%) Apple
6 3 (4.69%) Barracuda Networks
6 3 (4.69%) Dell
7 2 (3.13%) HP
7 2 (3.13%) Meraki
7 2 (3.13%) Oracle
8 1 (1.56%) Aruba
8 1 (1.56%) Commvault
8 1 (1.56%) Datto
8 1 (1.56%) SAP
8 1 (1.56%) ServiceNow
8 1 (1.56%) Sun