2nd Line Support Jobs with Work from Home Options

Second Line Support
UK > Work from Home

The median Second Line Support salary in Work from Home is £31,375 per year according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 433 422 602
Rank change year-on-year -11 +180 -157
Permanent jobs requiring a 2nd Line Support 156 237 250
As % of all permanent jobs with a WFH option 0.46% 0.58% 0.36%
As % of the Job Titles category 0.48% 0.61% 0.37%
Number of salaries quoted 152 225 229
10th Percentile £26,000 £24,000 £24,500
25th Percentile £28,953 £26,250 £25,750
Median annual salary (50th Percentile) £31,375 £31,500 £30,000
Median % change year-on-year -0.40% +5.00% +7.14%
75th Percentile £37,250 £36,500 £34,500
90th Percentile £40,000 £38,750 £37,600
UK median annual salary £30,750 £31,500 £30,000
% change year-on-year -2.38% +5.00% +7.14%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,407 39,036 68,066
% of permanent jobs with a recognized job title 96.06% 95.93% 97.36%
Number of salaries quoted 24,817 27,718 41,828
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

2nd Line Support trend for jobs with a WFH option

2nd Line Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Support.

2nd Line Support salary trend for jobs with a WFH option

2nd Line Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd Line Support over the 6 months to 15 May 2024.

2nd Line Support salary histogram for jobs with a WFH option

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 15 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Support in the job title.

1 97 (62.18%) Microsoft
2 89 (57.05%) Active Directory
3 88 (56.41%) Microsoft 365
4 69 (44.23%) Windows
5 58 (37.18%) Social Skills
6 52 (33.33%) Microsoft Exchange
7 51 (32.69%) Azure
8 41 (26.28%) ITIL
8 41 (26.28%) Customer Service
9 38 (24.36%) Windows 10
10 37 (23.72%) VMware
11 34 (21.79%) Windows Server
12 30 (19.23%) Problem-Solving
12 30 (19.23%) VMware Infrastructure
13 29 (18.59%) Microsoft Intune
13 29 (18.59%) Organisational Skills
13 29 (18.59%) Citrix
14 28 (17.95%) SharePoint
15 27 (17.31%) Firewall
16 25 (16.03%) SQL Server
16 25 (16.03%) Driving Licence
17 24 (15.38%) Hyper-V
18 23 (14.74%) Microsoft Office
18 23 (14.74%) SQL
19 21 (13.46%) DNS
19 21 (13.46%) Incident Management
20 19 (12.18%) Windows 7
21 18 (11.54%) SLA
22 17 (10.90%) SAN
23 16 (10.26%) Entra ID

2nd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (33.33%) Microsoft Exchange
2 28 (17.95%) SharePoint
3 2 (1.28%) Exchange Server 2007
3 2 (1.28%) Exchange Server 2010
3 2 (1.28%) Exchange Server 2013
Applications
1 23 (14.74%) Microsoft Office
2 1 (0.64%) Spreadsheet
Business Applications
1 4 (2.56%) Dynamics CRM
1 4 (2.56%) Dynamics NAV
2 1 (0.64%) Dynamics AX
Cloud Services
1 88 (56.41%) Microsoft 365
2 51 (32.69%) Azure
3 16 (10.26%) Entra ID
4 6 (3.85%) Google Workspace
5 5 (3.21%) Power Platform
6 4 (2.56%) Dynamics 365
7 3 (1.92%) AWS
8 2 (1.28%) Mimecast
8 2 (1.28%) OneDrive
9 1 (0.64%) Azure DevOps
9 1 (0.64%) GCP
Communications & Networking
1 27 (17.31%) Firewall
2 21 (13.46%) DNS
3 17 (10.90%) SAN
4 15 (9.62%) DHCP
5 14 (8.97%) TCP/IP
6 12 (7.69%) LAN
7 11 (7.05%) Remote Desktop
7 11 (7.05%) VPN
7 11 (7.05%) WAN
8 10 (6.41%) Wi-Fi
9 9 (5.77%) VoIP
10 6 (3.85%) NAS
11 4 (2.56%) Internet
11 4 (2.56%) VLAN
11 4 (2.56%) WLAN
12 3 (1.92%) Wireless
13 1 (0.64%) ADSL
13 1 (0.64%) Broadband
13 1 (0.64%) HTTP
13 1 (0.64%) Intranet
Database & Business Intelligence
1 25 (16.03%) SQL Server
2 7 (4.49%) Amazon RDS
3 1 (0.64%) Power BI
Development Applications
1 3 (1.92%) JIRA
General
1 58 (37.18%) Social Skills
2 29 (18.59%) Organisational Skills
3 12 (7.69%) Finance
4 9 (5.77%) Analytical Skills
5 8 (5.13%) Manufacturing
6 7 (4.49%) Inclusion and Diversity
7 5 (3.21%) French Language
7 5 (3.21%) Public Sector
7 5 (3.21%) Telecoms
8 4 (2.56%) German Language
8 4 (2.56%) Legal
9 2 (1.28%) Games
10 1 (0.64%) Banking
10 1 (0.64%) Electronics
10 1 (0.64%) Law
10 1 (0.64%) Marketing
10 1 (0.64%) Presentation Skills
10 1 (0.64%) Retail
10 1 (0.64%) Tech for Good
Libraries, Frameworks & Software Standards
1 3 (1.92%) .NET
1 3 (1.92%) ASP.NET
1 3 (1.92%) XML
2 2 (1.28%) CSS
2 2 (1.28%) JSON
3 1 (0.64%) ARM Templates
3 1 (0.64%) HTML
Miscellaneous
1 25 (16.03%) Driving Licence
2 13 (8.33%) Self-Motivation
3 11 (7.05%) Enterprise Storage
4 8 (5.13%) iPad
5 6 (3.85%) Smartphone
6 4 (2.56%) Virtual Team
7 3 (1.92%) Apple TV
7 3 (1.92%) Handset
7 3 (1.92%) Team-Oriented Environment
8 1 (0.64%) Fat Client
8 1 (0.64%) iPhone
8 1 (0.64%) Management Information System
8 1 (0.64%) New Media
8 1 (0.64%) Thin Client
Operating Systems
1 69 (44.23%) Windows
2 38 (24.36%) Windows 10
3 34 (21.79%) Windows Server
4 19 (12.18%) Windows 7
5 14 (8.97%) Windows 8
6 10 (6.41%) Android
7 9 (5.77%) Apple iOS
7 9 (5.77%) Linux
7 9 (5.77%) Windows Server 2016
8 6 (3.85%) Windows Server 2012
9 5 (3.21%) Windows Server 2008
9 5 (3.21%) Windows Server 2019
10 3 (1.92%) Red Hat Enterprise Linux
11 1 (0.64%) AIX
11 1 (0.64%) Mac OS
Processes & Methodologies
1 41 (26.28%) Customer Service
1 41 (26.28%) ITIL
2 30 (19.23%) Problem-Solving
3 21 (13.46%) Incident Management
4 13 (8.33%) Server Management
5 11 (7.05%) Desktop Virtualisation
6 10 (6.41%) Line Management
7 8 (5.13%) Service Management
7 8 (5.13%) Software Deployment
7 8 (5.13%) Time Management
8 7 (4.49%) Service Delivery
9 6 (3.85%) Antivirus Management
9 6 (3.85%) CRM
9 6 (3.85%) Storage Management
9 6 (3.85%) User Experience
10 5 (3.21%) Asset Management
10 5 (3.21%) ERP
10 5 (3.21%) Mentoring
10 5 (3.21%) Preventative Maintenance
10 5 (3.21%) Software Testing
Programming Languages
1 23 (14.74%) SQL
2 12 (7.69%) PowerShell
3 3 (1.92%) C#
4 1 (0.64%) Bicep
4 1 (0.64%) JavaScript
Qualifications
1 12 (7.69%) Azure Certification
1 12 (7.69%) Microsoft Certification
2 5 (3.21%) ITIL Certification
3 4 (2.56%) CCNA
3 4 (2.56%) Cisco Certification
4 2 (1.28%) Degree
5 1 (0.64%) A+ Certification
5 1 (0.64%) AWS Certification
5 1 (0.64%) MCITP
5 1 (0.64%) Network+ Certification
Quality Assurance & Compliance
1 18 (11.54%) SLA
2 3 (1.92%) QA
3 1 (0.64%) GDPR
3 1 (0.64%) ISO/IEC 27001
System Software
1 89 (57.05%) Active Directory
2 30 (19.23%) VMware Infrastructure
3 24 (15.38%) Hyper-V
4 13 (8.33%) XenApp
5 12 (7.69%) VirtualBox
5 12 (7.69%) XenDesktop
6 11 (7.05%) Virtual Desktop
7 2 (1.28%) VMware ESXi
8 1 (0.64%) Virtual Machines
8 1 (0.64%) vSphere
Systems Management
1 29 (18.59%) Microsoft Intune
2 6 (3.85%) SCCM
3 2 (1.28%) Microsoft Data Protection Manager
3 2 (1.28%) SCDPM
3 2 (1.28%) Single Sign-On
4 1 (0.64%) FortiGate
Vendors
1 97 (62.18%) Microsoft
2 37 (23.72%) VMware
3 29 (18.59%) Citrix
4 9 (5.77%) Apple
4 9 (5.77%) Cisco
4 9 (5.77%) Veeam
5 8 (5.13%) Google
6 6 (3.85%) ESET
6 6 (3.85%) Sophos
7 3 (1.92%) Aderant
7 3 (1.92%) Barracuda Networks
7 3 (1.92%) Dell
7 3 (1.92%) Red Hat
8 2 (1.28%) HP
8 2 (1.28%) Meraki
8 2 (1.28%) Oracle
8 2 (1.28%) Sun
9 1 (0.64%) Acronis
9 1 (0.64%) Aruba
9 1 (0.64%) ServiceNow