Escalation Management Jobs with Work from Home Options

Escalation Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Escalation Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Escalation Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 564 635 852
Rank change year-on-year +71 +217 -264
Permanent jobs citing Escalation Management 29 3 34
As % of all permanent jobs with a WFH option 0.083% 0.008% 0.046%
As % of the Processes & Methodologies category 0.093% 0.008% 0.047%
Number of salaries quoted 27 3 7
10th Percentile £27,000 £43,000 £59,000
25th Percentile £51,250 £43,750 £67,500
Median annual salary (50th Percentile) £57,500 £45,000 £120,000
Median % change year-on-year +27.78% -62.50% +118.18%
75th Percentile £81,875 £48,750 -
90th Percentile £115,000 £49,500 -
UK median annual salary £55,000 £50,000 £60,000
% change year-on-year +10.00% -16.67% -3.23%

All Process and Methodology Skills
Work from Home

Escalation Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,322 36,922 72,167
As % of all permanent jobs with a WFH option 90.16% 96.00% 97.15%
Number of salaries quoted 23,561 26,118 41,820
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

Escalation Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Escalation Management as a proportion of all IT jobs advertised.

Escalation Management trend for jobs with a WFH option

Escalation Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Escalation Management.

Escalation Management salary trend for jobs with a WFH option

Escalation Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Escalation Management over the 6 months to 1 June 2024.

Escalation Management salary histogram for jobs with a WFH option

Escalation Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (20.69%) Exchange Server 2000
1 6 (20.69%) Microsoft Exchange
Applications
1 8 (27.59%) Microsoft Office
2 3 (10.34%) MS Visio
Business Applications
1 13 (44.83%) SAP Oil and Gas
1 13 (44.83%) SAP S/4HANA
2 1 (3.45%) Oracle EBS
Cloud Services
1 13 (44.83%) SaaS
2 11 (37.93%) Microsoft 365
3 6 (20.69%) Azure
4 5 (17.24%) Power Platform
Communications & Networking
1 6 (20.69%) Firewall
1 6 (20.69%) Wi-Fi
1 6 (20.69%) Wireless
Database & Business Intelligence
1 5 (17.24%) Power BI
Development Applications
1 3 (10.34%) GCC
General
1 10 (34.48%) Social Skills
2 6 (20.69%) Finance
2 6 (20.69%) Games
3 5 (17.24%) Documentation Skills
4 3 (10.34%) Telecoms
5 2 (6.90%) Retail
6 1 (3.45%) Analytical Skills
6 1 (3.45%) Inclusion and Diversity
Job Titles
1 11 (37.93%) Architect
1 11 (37.93%) Solutions Architect
2 6 (20.69%) 3rd Line Engineer
2 6 (20.69%) 3rd Line Support
2 6 (20.69%) 3rd Line Support Engineer
2 6 (20.69%) IT Engineer
2 6 (20.69%) IT Support
2 6 (20.69%) IT Support Engineer
2 6 (20.69%) Support Engineer
3 5 (17.24%) Infrastructure Manager
4 3 (10.34%) 2nd/3rd Line Support
4 3 (10.34%) 2nd/3rd Line Support Engineer
4 3 (10.34%) Support Manager
4 3 (10.34%) Technical Manager
4 3 (10.34%) Technical Support
4 3 (10.34%) Technical Support Manager
5 2 (6.90%) Service Owner
6 1 (3.45%) Field Engineer
6 1 (3.45%) Field Service Engineer
6 1 (3.45%) Service Manager
Libraries, Frameworks & Software Standards
1 5 (17.24%) Middleware
2 1 (3.45%) Flash
Miscellaneous
1 11 (37.93%) Management Information System
1 11 (37.93%) Self-Motivation
2 6 (20.69%) Driving Licence
3 5 (17.24%) CMDB
3 5 (17.24%) Virtual Team
4 1 (3.45%) EMC VMAX
Operating Systems
1 7 (24.14%) Windows
2 6 (20.69%) Windows 10
3 1 (3.45%) Linux
Processes & Methodologies
1 19 (65.52%) Agile
2 18 (62.07%) Budget Management
2 18 (62.07%) ERP
3 14 (48.28%) Resource Management
4 13 (44.83%) Continuous Delivery
4 13 (44.83%) Contract Negotiation
4 13 (44.83%) Release Management
4 13 (44.83%) Workshop Facilitation
5 11 (37.93%) Planning and Forecasting
6 8 (27.59%) Continuous Improvement
7 7 (24.14%) ITIL
7 7 (24.14%) Problem Management
7 7 (24.14%) Service Delivery
8 6 (20.69%) Migration
8 6 (20.69%) Project Management
8 6 (20.69%) Remote Monitoring and Management
8 6 (20.69%) Threat Management
8 6 (20.69%) Time Management
8 6 (20.69%) Trend Analysis
9 5 (17.24%) Virtual Team Management
Qualifications
1 11 (37.93%) Degree
2 6 (20.69%) ITIL Foundation Certificate
3 1 (3.45%) ITIL Certification
Quality Assurance & Compliance
1 13 (44.83%) SLA
System Software
1 6 (20.69%) Active Directory
Systems Management
1 6 (20.69%) Microsoft Intune
2 1 (3.45%) Avamar
2 1 (3.45%) EMC VPLEX
Vendors
1 14 (48.28%) Microsoft
1 14 (48.28%) SAP
2 6 (20.69%) Cisco
2 6 (20.69%) Draytek
3 3 (10.34%) Ciena
4 2 (6.90%) Cadence
5 1 (3.45%) Dell
5 1 (3.45%) EMC
5 1 (3.45%) Isilon
5 1 (3.45%) Oracle
5 1 (3.45%) ServiceNow