Incident and Problem Analyst Jobs with Work from Home Options

Incident & Problem Analyst
UK > Work from Home

The median Incident & Problem Analyst salary for remote or hybrid work is £29,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
12 Jun 2024		 Same period 2023 Same period 2022
Rank 601 624 896
Rank change year-on-year +23 +272 -302
Permanent jobs requiring an Incident and Problem Analyst 1 9 5
As % of all permanent jobs with a WFH option 0.003% 0.024% 0.007%
As % of the Job Titles category 0.003% 0.025% 0.007%
Number of salaries quoted 1 9 5
10th Percentile - £42,000 -
25th Percentile £28,000 £42,500 £36,250
Median annual salary (50th Percentile) £29,000 £45,000 £37,500
Median % change year-on-year -35.56% +20.00% -
75th Percentile £30,000 £47,500 £38,750
90th Percentile - - -
UK median annual salary £42,000 £45,000 £37,500
% change year-on-year -6.67% +20.00% -

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 34,224 35,954 73,616
% of permanent jobs with a recognized job title 96.28% 95.93% 97.29%
Number of salaries quoted 25,903 26,270 42,683
10th Percentile £33,250 £36,875 £36,250
25th Percentile £42,500 £47,447 £45,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Incident and Problem Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Incident and Problem Analyst in the job title as a proportion of all IT jobs advertised.

Incident and Problem Analyst trend for jobs with a WFH option

Incident and Problem Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Incident and Problem Analyst.

Incident and Problem Analyst salary trend for jobs with a WFH option

Incident and Problem Analyst Skill Set
Top 9 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 12 June 2024, Incident and Problem Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Incident and Problem Analyst in the job title.

1 1 (100.00%) ITIL
1 1 (100.00%) SLA
1 1 (100.00%) Service Management
1 1 (100.00%) Problem Management
1 1 (100.00%) ISO/IEC 20000
1 1 (100.00%) Security Cleared
1 1 (100.00%) Cloudflare
1 1 (100.00%) Social Skills
1 1 (100.00%) Customer Service

Incident and Problem Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (100.00%) Cloudflare
General
1 1 (100.00%) Social Skills
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) ITIL
1 1 (100.00%) Problem Management
1 1 (100.00%) Service Management
Qualifications
1 1 (100.00%) Security Cleared
Quality Assurance & Compliance
1 1 (100.00%) ISO/IEC 20000
1 1 (100.00%) SLA