IT Support Jobs with Work from Home Options

IT Support
UK > Work from Home

The median IT Support salary in Work from Home is £30,303 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 195 269 394
Rank change year-on-year +74 +125 -61
Permanent jobs requiring an IT Support 569 513 588
As % of all permanent jobs with a WFH option 1.68% 1.23% 0.86%
As % of the Job Titles category 1.75% 1.29% 0.88%
Number of salaries quoted 524 383 501
10th Percentile £24,250 £24,500 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £30,303 £32,500 £30,000
Median % change year-on-year -6.76% +8.33% -4.00%
75th Percentile £37,500 £40,250 £37,250
90th Percentile £43,395 £49,941 £49,500
UK median annual salary £29,000 £30,750 £29,000
% change year-on-year -5.69% +6.03% +1.75%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,500 39,912 66,911
% of permanent jobs with a recognized job title 95.98% 96.00% 97.40%
Number of salaries quoted 24,881 28,336 41,924
10th Percentile £33,013 £36,733 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support over the 6 months to 8 May 2024.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 8 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support in the job title.

1 363 (63.80%) Microsoft 365
2 279 (49.03%) Microsoft
3 271 (47.63%) Windows
4 225 (39.54%) Active Directory
5 210 (36.91%) Social Skills
6 209 (36.73%) Customer Service
7 203 (35.68%) Azure
8 131 (23.02%) ITIL
9 118 (20.74%) Windows Server
10 108 (18.98%) Problem-Solving
11 105 (18.45%) Windows 10
12 104 (18.28%) Microsoft Exchange
13 93 (16.34%) Microsoft Office
14 87 (15.29%) Hyper-V
15 81 (14.24%) Firewall
16 78 (13.71%) Degree
17 74 (13.01%) VMware
18 71 (12.48%) Driving Licence
19 70 (12.30%) Microsoft Intune
20 69 (12.13%) DNS
21 66 (11.60%) Entra ID
22 61 (10.72%) Finance
23 59 (10.37%) VMware Infrastructure
24 54 (9.49%) DHCP
25 53 (9.31%) SharePoint
26 52 (9.14%) Microsoft Certification
26 52 (9.14%) Wi-Fi
27 48 (8.44%) Service Delivery
28 46 (8.08%) Inclusion and Diversity
29 44 (7.73%) Cisco

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (18.28%) Microsoft Exchange
2 53 (9.31%) SharePoint
3 11 (1.93%) Exchange Server 2013
4 7 (1.23%) OpenStack
5 6 (1.05%) Exchange Server 2000
6 3 (0.53%) SAS
7 2 (0.35%) CMS
7 2 (0.35%) Exchange Server 2007
7 2 (0.35%) Exchange Server 2010
7 2 (0.35%) WordPress
8 1 (0.18%) Apache
8 1 (0.18%) IIS
8 1 (0.18%) Site Server
8 1 (0.18%) Tomcat
Applications
1 93 (16.34%) Microsoft Office
2 6 (1.05%) Microsoft Excel
3 3 (0.53%) SPSS
4 2 (0.35%) Spreadsheet
5 1 (0.18%) Microsoft PowerPoint
Business Applications
1 6 (1.05%) Carpe Diem
2 3 (0.53%) Dynamics CRM
2 3 (0.53%) Dynamics NAV
3 1 (0.18%) Dynamics AX
3 1 (0.18%) Elite 3E
3 1 (0.18%) SAP ERP
Cloud Services
1 363 (63.80%) Microsoft 365
2 203 (35.68%) Azure
3 66 (11.60%) Entra ID
4 30 (5.27%) AWS
5 14 (2.46%) Power Platform
5 14 (2.46%) WhatsApp
6 7 (1.23%) Amazon EC2
6 7 (1.23%) Nutanix
7 6 (1.05%) Cloud Computing
7 6 (1.05%) PowerApps
8 5 (0.88%) Google Workspace
9 4 (0.70%) Slack
9 4 (0.70%) Snowflake
10 3 (0.53%) Asana
10 3 (0.53%) Dropbox
10 3 (0.53%) OneDrive
10 3 (0.53%) Rubrik
11 2 (0.35%) ClickUp
11 2 (0.35%) Microsoft Purview
11 2 (0.35%) Power Automate
Communications & Networking
1 81 (14.24%) Firewall
2 69 (12.13%) DNS
3 54 (9.49%) DHCP
4 52 (9.14%) Wi-Fi
5 41 (7.21%) SAN
6 37 (6.50%) VPN
7 34 (5.98%) Internet
8 33 (5.80%) LAN
8 33 (5.80%) TCP/IP
9 32 (5.62%) Wireless
10 27 (4.75%) WAN
11 26 (4.57%) Remote Desktop
12 25 (4.39%) VLAN
12 25 (4.39%) VoIP
13 15 (2.64%) Unified Communications
14 13 (2.28%) NAS
15 5 (0.88%) Multicast
15 5 (0.88%) Network Security
15 5 (0.88%) Skype
16 4 (0.70%) Unicast
Database & Business Intelligence
1 44 (7.73%) SQL Server
2 25 (4.39%) Amazon RDS
3 8 (1.41%) Power BI
4 5 (0.88%) DB2
5 4 (0.70%) BusinessObjects
6 3 (0.53%) Big Data
6 3 (0.53%) EDRMS
6 3 (0.53%) SQL Server Reporting Services
7 2 (0.35%) MySQL
7 2 (0.35%) SQL Server Integration Services
Development Applications
1 5 (0.88%) JIRA
2 2 (0.35%) Git
3 1 (0.18%) Jenkins
General
1 210 (36.91%) Social Skills
2 61 (10.72%) Finance
3 46 (8.08%) Inclusion and Diversity
4 35 (6.15%) Legal
5 32 (5.62%) Organisational Skills
6 29 (5.10%) Law
7 23 (4.04%) Analytical Skills
8 16 (2.81%) Banking
9 13 (2.28%) Games
9 13 (2.28%) Public Sector
10 12 (2.11%) German Language
11 10 (1.76%) Manufacturing
12 9 (1.58%) Marketing
12 9 (1.58%) Telecoms
13 8 (1.41%) Retail
14 5 (0.88%) Documentation Skills
15 2 (0.35%) Financial Institution
15 2 (0.35%) Publishing
16 1 (0.18%) Advertising
16 1 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 2 (0.35%) .NET
1 2 (0.35%) CSS
1 2 (0.35%) EDI
1 2 (0.35%) HTML
2 1 (0.18%) LAMP
2 1 (0.18%) LDAP
2 1 (0.18%) RESTEasy
2 1 (0.18%) Software Packaging
Miscellaneous
1 71 (12.48%) Driving Licence
2 25 (4.39%) Self-Motivation
3 24 (4.22%) Enterprise Storage
4 18 (3.16%) Management Information System
5 15 (2.64%) iPad
6 13 (2.28%) Data Centre
6 13 (2.28%) Onboarding
6 13 (2.28%) Social Media
7 12 (2.11%) Replication
8 9 (1.58%) iPhone
9 7 (1.23%) Video Conferencing
10 6 (1.05%) Apple TV
11 5 (0.88%) Low-Code
12 3 (0.53%) CMDB
12 3 (0.53%) Cybercrime
12 3 (0.53%) Smartphone
12 3 (0.53%) Team-Oriented Environment
13 2 (0.35%) CCTV
13 2 (0.35%) Grid Computing
13 2 (0.35%) SCADA
Operating Systems
1 271 (47.63%) Windows
2 118 (20.74%) Windows Server
3 105 (18.45%) Windows 10
4 40 (7.03%) Android
5 36 (6.33%) Apple iOS
6 31 (5.45%) Linux
6 31 (5.45%) Windows Server 2016
7 29 (5.10%) Windows Server 2019
8 26 (4.57%) Mac OS
9 21 (3.69%) Windows Server 2012
10 11 (1.93%) Windows 7
11 6 (1.05%) Mac OS X
12 4 (0.70%) Windows Server 2008
13 2 (0.35%) Unix
13 2 (0.35%) Windows 8
Processes & Methodologies
1 209 (36.73%) Customer Service
2 131 (23.02%) ITIL
3 108 (18.98%) Problem-Solving
4 48 (8.44%) Service Delivery
5 43 (7.56%) Incident Management
6 34 (5.98%) Service Management
7 33 (5.80%) ITSM
8 22 (3.87%) Desktop Virtualisation
8 22 (3.87%) Remote Monitoring and Management
9 19 (3.34%) Agile
9 19 (3.34%) Cybersecurity
10 18 (3.16%) Asset Management
11 17 (2.99%) Mentoring
12 16 (2.81%) Line Management
12 16 (2.81%) Time Management
13 15 (2.64%) Collaborative Working
13 15 (2.64%) Continuous Improvement
13 15 (2.64%) Problem Management
14 13 (2.28%) CRM
14 13 (2.28%) Project Delivery
Programming Languages
1 29 (5.10%) PowerShell
2 23 (4.04%) SQL
3 3 (0.53%) Bash
3 3 (0.53%) Python
4 1 (0.18%) JavaScript
4 1 (0.18%) PHP
4 1 (0.18%) T-SQL
4 1 (0.18%) VBA
Qualifications
1 78 (13.71%) Degree
2 52 (9.14%) Microsoft Certification
3 26 (4.57%) Azure Certification
3 26 (4.57%) CCNA
3 26 (4.57%) Cisco Certification
4 17 (2.99%) Network+ Certification
5 15 (2.64%) ITIL Foundation Certificate
6 11 (1.93%) A+ Certification
6 11 (1.93%) MCSE
7 9 (1.58%) DBS Check
8 8 (1.41%) NVQ Level 3
8 8 (1.41%) Security Cleared
9 7 (1.23%) DV Cleared
9 7 (1.23%) MCP
10 5 (0.88%) Computer Science Degree
11 3 (0.53%) ITIL Certification
12 2 (0.35%) HNC
12 2 (0.35%) MCITP
12 2 (0.35%) MCSA
12 2 (0.35%) Postgraduate
Quality Assurance & Compliance
1 20 (3.51%) SLA
2 15 (2.64%) Cyber Essentials
3 12 (2.11%) ISO/IEC 27001
4 7 (1.23%) GDPR
4 7 (1.23%) QA
5 4 (0.70%) PCI DSS
6 1 (0.18%) ISO/IEC 20000
6 1 (0.18%) NIST
System Software
1 225 (39.54%) Active Directory
2 87 (15.29%) Hyper-V
3 59 (10.37%) VMware Infrastructure
4 30 (5.27%) Virtual Desktop
5 12 (2.11%) VMware ESXi
6 8 (1.41%) Docker
7 5 (0.88%) Virtual Machines
8 3 (0.53%) Terminal Services
8 3 (0.53%) vSphere
9 2 (0.35%) XenApp
10 1 (0.18%) NFS
Systems Management
1 70 (12.30%) Microsoft Intune
2 34 (5.98%) SCCM
3 13 (2.28%) Cisco CUCM
3 13 (2.28%) ServiceCenter
4 8 (1.41%) Kubernetes
5 7 (1.23%) Ansible
6 5 (0.88%) AirWatch
7 4 (0.70%) Autotask
7 4 (0.70%) Jamf Pro
8 3 (0.53%) PaperCut
9 2 (0.35%) Grafana
9 2 (0.35%) Microsoft Data Protection Manager
9 2 (0.35%) Prometheus
9 2 (0.35%) SCDPM
10 1 (0.18%) FortiGate
10 1 (0.18%) MobiControl
10 1 (0.18%) Single Sign-On
10 1 (0.18%) ZABBIX
Vendors
1 279 (49.03%) Microsoft
2 74 (13.01%) VMware
3 44 (7.73%) Cisco
4 43 (7.56%) Citrix
5 28 (4.92%) Apple
6 27 (4.75%) HP
7 23 (4.04%) Meraki
7 23 (4.04%) Veeam
8 20 (3.51%) iManage
9 14 (2.46%) Fortinet
10 13 (2.28%) Aruba
10 13 (2.28%) Palo Alto
11 11 (1.93%) Barracuda Networks
11 11 (1.93%) Sophos
12 10 (1.76%) Draytek
13 9 (1.58%) Datto
14 8 (1.41%) ConnectWise
14 8 (1.41%) ESET
15 7 (1.23%) Dell
15 7 (1.23%) WatchGuard