Service Analyst Jobs with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst salary in Work from Home is £28,165 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 384 384 486
Rank change year-on-year 0 +102 -45
Permanent jobs requiring a Service Analyst 212 296 429
As % of all permanent jobs with a WFH option 0.63% 0.73% 0.61%
As % of the Job Titles category 0.65% 0.76% 0.63%
Number of salaries quoted 171 227 354
10th Percentile £21,250 £22,000 £21,250
25th Percentile £24,500 £24,000 £23,738
Median annual salary (50th Percentile) £28,165 £31,500 £28,000
Median % change year-on-year -10.59% +12.50% +1.82%
75th Percentile £39,750 £41,000 £45,875
90th Percentile £65,000 £55,400 £70,875
UK median annual salary £27,500 £29,000 £27,500
% change year-on-year -5.17% +5.45% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,522 38,765 68,459
% of permanent jobs with a recognized job title 96.05% 95.93% 97.35%
Number of salaries quoted 24,888 27,595 41,875
10th Percentile £33,093 £36,750 £36,250
25th Percentile £42,500 £47,250 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst salary trend for jobs with a WFH option

Service Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Analyst over the 6 months to 18 May 2024.

Service Analyst salary histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 18 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Analyst in the job title.

1 82 (38.68%) Social Skills
2 79 (37.26%) Microsoft
3 68 (32.08%) ITIL
4 58 (27.36%) Customer Service
5 56 (26.42%) Windows
6 51 (24.06%) Active Directory
7 49 (23.11%) Microsoft 365
8 46 (21.70%) Problem-Solving
9 33 (15.57%) Microsoft Office
9 33 (15.57%) Service Management
10 30 (14.15%) Finance
10 30 (14.15%) Azure
11 25 (11.79%) Windows 10
12 23 (10.85%) Analytical Skills
12 23 (10.85%) VoIP
13 21 (9.91%) ITSM
13 21 (9.91%) Asset Management
14 20 (9.43%) Service Delivery
15 17 (8.02%) Windows Server
15 17 (8.02%) AWS
16 16 (7.55%) Retail
16 16 (7.55%) Self-Motivation
17 15 (7.08%) Banking
18 14 (6.60%) Agile
18 14 (6.60%) Business Intelligence
18 14 (6.60%) Security Cleared
18 14 (6.60%) FinOps
18 14 (6.60%) Cost Optimisation
19 13 (6.13%) Time Management
19 13 (6.13%) Change Management

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.36%) Microsoft Exchange
1 5 (2.36%) SharePoint
2 4 (1.89%) Confluence
3 1 (0.47%) CMS
3 1 (0.47%) Skype for Business
Applications
1 33 (15.57%) Microsoft Office
2 7 (3.30%) Microsoft Excel
3 2 (0.94%) Microsoft PowerPoint
Business Applications
1 1 (0.47%) Elite 3E
Cloud Services
1 49 (23.11%) Microsoft 365
2 30 (14.15%) Azure
3 17 (8.02%) AWS
4 11 (5.19%) Power Platform
5 9 (4.25%) SaaS
6 8 (3.77%) Entra ID
7 7 (3.30%) Snowflake
8 2 (0.94%) GCP
8 2 (0.94%) Google Drive
8 2 (0.94%) Google Workspace
8 2 (0.94%) WhatsApp
8 2 (0.94%) Yammer
9 1 (0.47%) Cloud Computing
Communications & Networking
1 23 (10.85%) VoIP
2 11 (5.19%) VPN
2 11 (5.19%) Wi-Fi
3 10 (4.72%) LAN
4 9 (4.25%) WAN
5 8 (3.77%) DHCP
5 8 (3.77%) DNS
6 7 (3.30%) Remote Desktop
7 4 (1.89%) Cisco IOS
7 4 (1.89%) TCP/IP
8 2 (0.94%) Skype
8 2 (0.94%) Wireless
9 1 (0.47%) Internet
9 1 (0.47%) Structured Cabling
9 1 (0.47%) VLAN
Database & Business Intelligence
1 11 (5.19%) Power BI
2 9 (4.25%) SQL Server
Development Applications
1 11 (5.19%) JIRA
General
1 82 (38.68%) Social Skills
2 30 (14.15%) Finance
3 23 (10.85%) Analytical Skills
4 16 (7.55%) Retail
5 15 (7.08%) Banking
6 13 (6.13%) Law
7 12 (5.66%) Inclusion and Diversity
8 11 (5.19%) Legal
9 10 (4.72%) Public Sector
10 8 (3.77%) German Language
11 7 (3.30%) Presentation Skills
12 6 (2.83%) French Language
12 6 (2.83%) Italian Language
12 6 (2.83%) Portuguese Language
12 6 (2.83%) Spanish Language
12 6 (2.83%) Swedish Language
12 6 (2.83%) Turkish Language
13 5 (2.36%) Advertising
13 5 (2.36%) Organisational Skills
14 2 (0.94%) Documentation Skills
Libraries, Frameworks & Software Standards
1 5 (2.36%) XML
2 2 (0.94%) .NET
Miscellaneous
1 16 (7.55%) Self-Motivation
2 9 (4.25%) Onboarding
3 5 (2.36%) Management Information System
4 3 (1.42%) CCTV
4 3 (1.42%) CMDB
4 3 (1.42%) Driving Licence
4 3 (1.42%) EPoS
4 3 (1.42%) Mainframe
4 3 (1.42%) Smart City
5 2 (0.94%) Analytical Mindset
5 2 (0.94%) Distributed Denial-of-Service
5 2 (0.94%) Housing Association
5 2 (0.94%) PropTech
5 2 (0.94%) Security Operations Centre
6 1 (0.47%) e-Learning
6 1 (0.47%) Fixed Income
6 1 (0.47%) iPhone
6 1 (0.47%) Product Ownership
6 1 (0.47%) Team-Oriented Environment
6 1 (0.47%) Video Conferencing
Operating Systems
1 56 (26.42%) Windows
2 25 (11.79%) Windows 10
3 17 (8.02%) Windows Server
4 11 (5.19%) Windows Server 2012
5 10 (4.72%) Android
5 10 (4.72%) Windows Server 2019
6 9 (4.25%) Windows Server 2016
7 6 (2.83%) Apple iOS
8 3 (1.42%) Linux
8 3 (1.42%) Mac OS
9 2 (0.94%) Red Hat Enterprise Linux
Processes & Methodologies
1 68 (32.08%) ITIL
2 58 (27.36%) Customer Service
3 46 (21.70%) Problem-Solving
4 33 (15.57%) Service Management
5 21 (9.91%) Asset Management
5 21 (9.91%) ITSM
6 20 (9.43%) Service Delivery
7 14 (6.60%) Agile
7 14 (6.60%) Business Intelligence
7 14 (6.60%) Cost Optimisation
7 14 (6.60%) FinOps
8 13 (6.13%) Change Management
8 13 (6.13%) Incident Management
8 13 (6.13%) Time Management
9 12 (5.66%) Cybersecurity
10 10 (4.72%) Stakeholder Management
11 9 (4.25%) Data Analysis
11 9 (4.25%) IT Asset Management
11 9 (4.25%) Software Asset Management
11 9 (4.25%) Software Licensing
Programming Languages
1 10 (4.72%) Python
1 10 (4.72%) SQL
2 8 (3.77%) R
3 7 (3.30%) T-SQL
4 2 (0.94%) Java
4 2 (0.94%) PowerShell
Qualifications
1 14 (6.60%) Security Cleared
2 12 (5.66%) DV Cleared
2 12 (5.66%) NVQ Level 3
3 10 (4.72%) Degree
4 8 (3.77%) ITIL Certification
5 7 (3.30%) Microsoft Certification
6 5 (2.36%) DBS Check
6 5 (2.36%) ITIL Foundation Certificate
7 3 (1.42%) MCITP
8 2 (0.94%) A+ Certification
8 2 (0.94%) MCP
9 1 (0.47%) CCA
9 1 (0.47%) Citrix Certification
9 1 (0.47%) ISEB
9 1 (0.47%) MCSA
9 1 (0.47%) MCSE
9 1 (0.47%) SC Cleared
9 1 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (3.30%) Data Quality
2 6 (2.83%) SLA
3 2 (0.94%) GDPR
3 2 (0.94%) ISO/IEC 27001
3 2 (0.94%) ITGC
3 2 (0.94%) QA
3 2 (0.94%) Sarbanes-Oxley
4 1 (0.47%) Accessibility
System Software
1 51 (24.06%) Active Directory
2 3 (1.42%) Virtual Desktop
2 3 (1.42%) VMware Infrastructure
3 2 (0.94%) XenApp
3 2 (0.94%) XenDesktop
4 1 (0.47%) BitLocker
4 1 (0.47%) Virtual Servers
Systems Management
1 10 (4.72%) Microsoft Intune
2 5 (2.36%) SCCM
Vendors
1 79 (37.26%) Microsoft
2 12 (5.66%) Adobe
3 11 (5.19%) Apple
4 9 (4.25%) iManage
4 9 (4.25%) Snow
5 7 (3.30%) Alteryx
5 7 (3.30%) ServiceNow
6 5 (2.36%) Cisco
6 5 (2.36%) Citrix
7 3 (1.42%) Atlassian
7 3 (1.42%) Dell
7 3 (1.42%) VMware
8 2 (0.94%) Google
8 2 (0.94%) Intapp
8 2 (0.94%) Kofax
8 2 (0.94%) Red Hat
8 2 (0.94%) Symantec
9 1 (0.47%) HP
9 1 (0.47%) Mitel
9 1 (0.47%) Sun