Service Analyst Jobs with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst salary in Work from Home is £28,165 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 392 385 491
Rank change year-on-year -7 +106 -45
Permanent jobs requiring a Service Analyst 212 289 440
As % of all permanent jobs with a WFH option 0.62% 0.72% 0.61%
As % of the Job Titles category 0.65% 0.75% 0.63%
Number of salaries quoted 172 226 361
10th Percentile £21,250 £22,000 £21,250
25th Percentile £24,500 £23,625 £23,793
Median annual salary (50th Percentile) £28,165 £31,250 £28,000
Median % change year-on-year -9.87% +11.61% +1.82%
75th Percentile £38,000 £39,688 £48,750
90th Percentile £64,000 £54,375 £73,750
UK median annual salary £27,500 £29,000 £27,500
% change year-on-year -5.17% +5.45% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,644 38,473 69,882
% of permanent jobs with a recognized job title 96.14% 95.93% 97.35%
Number of salaries quoted 24,976 27,318 42,108
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,500 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst salary trend for jobs with a WFH option

Service Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Analyst over the 6 months to 23 May 2024.

Service Analyst salary histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 23 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Analyst in the job title.

1 81 (38.21%) Microsoft
1 81 (38.21%) Social Skills
2 68 (32.08%) ITIL
3 59 (27.83%) Customer Service
4 58 (27.36%) Windows
5 52 (24.53%) Active Directory
6 48 (22.64%) Microsoft 365
7 45 (21.23%) Problem-Solving
8 35 (16.51%) Microsoft Office
9 31 (14.62%) Service Management
10 30 (14.15%) Finance
11 29 (13.68%) Azure
12 26 (12.26%) Windows 10
13 23 (10.85%) VoIP
14 22 (10.38%) Analytical Skills
15 21 (9.91%) Asset Management
16 20 (9.43%) ITSM
17 18 (8.49%) Service Delivery
18 17 (8.02%) Windows Server
18 17 (8.02%) AWS
19 16 (7.55%) Self-Motivation
20 15 (7.08%) Retail
21 14 (6.60%) Banking
21 14 (6.60%) Security Cleared
21 14 (6.60%) Cost Optimisation
21 14 (6.60%) FinOps
22 13 (6.13%) Agile
22 13 (6.13%) Business Intelligence
23 12 (5.66%) Adobe
23 12 (5.66%) Change Management

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.83%) Microsoft Exchange
2 4 (1.89%) SharePoint
3 3 (1.42%) Confluence
4 1 (0.47%) CMS
4 1 (0.47%) Skype for Business
Applications
1 35 (16.51%) Microsoft Office
2 6 (2.83%) Microsoft Excel
3 1 (0.47%) Microsoft PowerPoint
Business Applications
1 1 (0.47%) Elite 3E
Cloud Services
1 48 (22.64%) Microsoft 365
2 29 (13.68%) Azure
3 17 (8.02%) AWS
4 10 (4.72%) Power Platform
5 9 (4.25%) SaaS
6 8 (3.77%) Entra ID
7 7 (3.30%) Snowflake
8 2 (0.94%) GCP
8 2 (0.94%) Google Drive
8 2 (0.94%) Google Workspace
8 2 (0.94%) WhatsApp
9 1 (0.47%) Yammer
Communications & Networking
1 23 (10.85%) VoIP
2 11 (5.19%) VPN
2 11 (5.19%) Wi-Fi
3 10 (4.72%) LAN
4 9 (4.25%) WAN
5 8 (3.77%) DHCP
5 8 (3.77%) DNS
5 8 (3.77%) Remote Desktop
6 4 (1.89%) Cisco IOS
6 4 (1.89%) TCP/IP
7 2 (0.94%) Skype
7 2 (0.94%) Wireless
8 1 (0.47%) Firewall
8 1 (0.47%) Internet
8 1 (0.47%) SAN
8 1 (0.47%) Structured Cabling
8 1 (0.47%) VLAN
Database & Business Intelligence
1 10 (4.72%) Power BI
2 9 (4.25%) SQL Server
Development Applications
1 9 (4.25%) JIRA
General
1 81 (38.21%) Social Skills
2 30 (14.15%) Finance
3 22 (10.38%) Analytical Skills
4 15 (7.08%) Retail
5 14 (6.60%) Banking
6 12 (5.66%) Inclusion and Diversity
6 12 (5.66%) Law
7 11 (5.19%) Legal
8 10 (4.72%) Public Sector
9 8 (3.77%) German Language
10 7 (3.30%) Presentation Skills
11 6 (2.83%) French Language
11 6 (2.83%) Italian Language
11 6 (2.83%) Portuguese Language
11 6 (2.83%) Spanish Language
11 6 (2.83%) Swedish Language
11 6 (2.83%) Turkish Language
12 5 (2.36%) Advertising
12 5 (2.36%) Organisational Skills
13 4 (1.89%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (2.36%) XML
2 2 (0.94%) .NET
Miscellaneous
1 16 (7.55%) Self-Motivation
2 9 (4.25%) Onboarding
3 5 (2.36%) Management Information System
4 4 (1.89%) Driving Licence
5 3 (1.42%) CCTV
5 3 (1.42%) CMDB
5 3 (1.42%) EPoS
5 3 (1.42%) Mainframe
5 3 (1.42%) Smart City
6 2 (0.94%) Analytical Mindset
6 2 (0.94%) Distributed Denial-of-Service
6 2 (0.94%) Housing Association
6 2 (0.94%) iPhone
6 2 (0.94%) PropTech
6 2 (0.94%) Security Operations Centre
7 1 (0.47%) Blackberry
7 1 (0.47%) Fixed Income
7 1 (0.47%) iPad
7 1 (0.47%) Replication
7 1 (0.47%) Video Conferencing
Operating Systems
1 58 (27.36%) Windows
2 26 (12.26%) Windows 10
3 17 (8.02%) Windows Server
4 11 (5.19%) Android
4 11 (5.19%) Windows Server 2012
5 10 (4.72%) Windows Server 2019
6 9 (4.25%) Windows Server 2016
7 8 (3.77%) Apple iOS
8 3 (1.42%) Linux
8 3 (1.42%) Mac OS
9 2 (0.94%) Red Hat Enterprise Linux
Processes & Methodologies
1 68 (32.08%) ITIL
2 59 (27.83%) Customer Service
3 45 (21.23%) Problem-Solving
4 31 (14.62%) Service Management
5 21 (9.91%) Asset Management
6 20 (9.43%) ITSM
7 18 (8.49%) Service Delivery
8 14 (6.60%) Cost Optimisation
8 14 (6.60%) FinOps
9 13 (6.13%) Agile
9 13 (6.13%) Business Intelligence
10 12 (5.66%) Change Management
10 12 (5.66%) Cybersecurity
10 12 (5.66%) Incident Management
10 12 (5.66%) Time Management
11 10 (4.72%) Stakeholder Management
12 9 (4.25%) IT Asset Management
12 9 (4.25%) Presales
12 9 (4.25%) Software Asset Management
12 9 (4.25%) Software Licensing
Programming Languages
1 10 (4.72%) Python
1 10 (4.72%) SQL
2 8 (3.77%) R
3 7 (3.30%) T-SQL
4 3 (1.42%) PowerShell
5 2 (0.94%) Java
Qualifications
1 14 (6.60%) Security Cleared
2 12 (5.66%) DV Cleared
2 12 (5.66%) NVQ Level 3
3 10 (4.72%) Degree
4 7 (3.30%) ITIL Certification
5 6 (2.83%) Microsoft Certification
6 5 (2.36%) DBS Check
6 5 (2.36%) ITIL Foundation Certificate
7 3 (1.42%) MCITP
7 3 (1.42%) MCP
8 2 (0.94%) A+ Certification
9 1 (0.47%) CCA
9 1 (0.47%) Citrix Certification
9 1 (0.47%) ISEB
9 1 (0.47%) SC Cleared
Quality Assurance & Compliance
1 7 (3.30%) Data Quality
2 6 (2.83%) SLA
3 2 (0.94%) ISO/IEC 27001
3 2 (0.94%) ITGC
3 2 (0.94%) QA
3 2 (0.94%) Sarbanes-Oxley
4 1 (0.47%) Accessibility
4 1 (0.47%) GDPR
System Software
1 52 (24.53%) Active Directory
2 3 (1.42%) Virtual Desktop
2 3 (1.42%) VMware Infrastructure
2 3 (1.42%) XenApp
2 3 (1.42%) XenDesktop
3 1 (0.47%) BitLocker
3 1 (0.47%) Hyper-V
3 1 (0.47%) Virtual Servers
Systems Management
1 10 (4.72%) Microsoft Intune
2 6 (2.83%) SCCM
3 1 (0.47%) Backup Exec
3 1 (0.47%) Symantec Endpoint Protection
Vendors
1 81 (38.21%) Microsoft
2 12 (5.66%) Adobe
3 11 (5.19%) Apple
4 9 (4.25%) iManage
4 9 (4.25%) Snow
5 7 (3.30%) Alteryx
6 6 (2.83%) ServiceNow
7 5 (2.36%) Cisco
7 5 (2.36%) Citrix
8 4 (1.89%) Dell
9 3 (1.42%) Symantec
9 3 (1.42%) VMware
10 2 (0.94%) Atlassian
10 2 (0.94%) Google
10 2 (0.94%) Intapp
10 2 (0.94%) Kofax
10 2 (0.94%) Red Hat
11 1 (0.47%) Aderant
11 1 (0.47%) N-able
11 1 (0.47%) Polycom