Service Delivery Jobs with Work from Home Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 109 138 170
Rank change year-on-year +29 +32 +33
Permanent jobs citing Service Delivery 921 1,033 1,648
As % of all permanent jobs with a WFH option 2.73% 2.52% 2.36%
As % of the Processes & Methodologies category 2.99% 2.62% 2.43%
Number of salaries quoted 603 720 1,217
10th Percentile £31,250 £30,825 £32,500
25th Percentile £41,021 £41,250 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
75th Percentile £67,500 £75,000 £67,500
90th Percentile £80,000 £95,000 £77,500
UK median annual salary £50,000 £52,500 £50,296
% change year-on-year -4.76% +4.38% +0.59%

All Process and Methodology Skills
Work from Home

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,765 39,361 67,763
As % of all permanent jobs with a WFH option 91.36% 96.08% 97.01%
Number of salaries quoted 23,348 27,351 41,449
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,000
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with a WFH option

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Delivery over the 6 months to 14 May 2024.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (3.15%) Microsoft Exchange
2 28 (3.04%) SharePoint
3 18 (1.95%) Confluence
4 6 (0.65%) Exchange Server 2000
5 5 (0.54%) Appian
5 5 (0.54%) CMS
6 4 (0.43%) Umbraco
7 2 (0.22%) Skype for Business
8 1 (0.11%) Blackberry Enterprise Server
8 1 (0.11%) IBM Domino
Applications
1 46 (4.99%) Microsoft Excel
2 40 (4.34%) Microsoft Office
3 20 (2.17%) Microsoft PowerPoint
4 4 (0.43%) Chatbot
4 4 (0.43%) MS Visio
5 3 (0.33%) Microsoft Project
5 3 (0.33%) Trello
6 2 (0.22%) InDesign
6 2 (0.22%) Photoshop
6 2 (0.22%) Spreadsheet
7 1 (0.11%) Solid Edge
Business Applications
1 5 (0.54%) Remedy ITSM
1 5 (0.54%) SAP ERP
2 4 (0.43%) Dynamics CRM
2 4 (0.43%) Elite 3E
2 4 (0.43%) NEC Housing
3 3 (0.33%) NetSuite
3 3 (0.33%) Salesforce CRM
4 2 (0.22%) Oracle EBS
5 1 (0.11%) Primavera
5 1 (0.11%) SAP HR
5 1 (0.11%) SAP Payroll
5 1 (0.11%) SAP WM
Cloud Services
1 154 (16.72%) Azure
2 151 (16.40%) Microsoft 365
3 63 (6.84%) AWS
4 58 (6.30%) Power Platform
5 42 (4.56%) SaaS
6 37 (4.02%) Entra ID
7 31 (3.37%) PowerApps
8 26 (2.82%) Azure DevOps
9 16 (1.74%) Dynamics 365
9 16 (1.74%) WhatsApp
10 15 (1.63%) Amazon EC2
11 14 (1.52%) Amazon S3
12 11 (1.19%) PaaS
13 10 (1.09%) Cloud Computing
13 10 (1.09%) IaaS
13 10 (1.09%) Power Automate
14 7 (0.76%) GCP
15 5 (0.54%) Azure Sentinel
16 4 (0.43%) Slack
16 4 (0.43%) Snowflake
Communications & Networking
1 49 (5.32%) Firewall
2 42 (4.56%) WAN
3 41 (4.45%) LAN
4 39 (4.23%) Wi-Fi
5 24 (2.61%) Network Security
5 24 (2.61%) SD-WAN
6 22 (2.39%) VPN
7 21 (2.28%) Wireless
8 14 (1.52%) DNS
8 14 (1.52%) TCP/IP
8 14 (1.52%) Unified Communications
9 12 (1.30%) Internet
10 11 (1.19%) DHCP
11 8 (0.87%) Remote Desktop
12 7 (0.76%) WLAN
13 5 (0.54%) VLAN
13 5 (0.54%) VoIP
14 4 (0.43%) MPLS
14 4 (0.43%) PBX
14 4 (0.43%) SAN
Database & Business Intelligence
1 56 (6.08%) Relational Database
2 52 (5.65%) SQL Server
3 28 (3.04%) MySQL
4 26 (2.82%) Power BI
5 25 (2.71%) RDBMS
6 9 (0.98%) Azure SQL Database
7 7 (0.76%) DB2
8 6 (0.65%) Data Warehouse
8 6 (0.65%) PostgreSQL
8 6 (0.65%) SQL Server Reporting Services
9 4 (0.43%) Amazon RDS
9 4 (0.43%) BusinessObjects
9 4 (0.43%) DTS
10 3 (0.33%) DBAmp
10 3 (0.33%) GIS
10 3 (0.33%) Ingres
10 3 (0.33%) MongoDB
11 2 (0.22%) NoSQL
11 2 (0.22%) Oracle Database
11 2 (0.22%) SQL Server Integration Services
Development Applications
1 32 (3.47%) JIRA
2 10 (1.09%) Git
3 7 (0.76%) Visual Studio
4 6 (0.65%) Team Foundation Server
5 4 (0.43%) Selenium
6 3 (0.33%) GitLab
6 3 (0.33%) Jenkins
7 2 (0.22%) Appium
7 2 (0.22%) Bitbucket
7 2 (0.22%) Cypress.io
7 2 (0.22%) JMeter
7 2 (0.22%) Postman
7 2 (0.22%) REST Assured
7 2 (0.22%) Serenity BDD
7 2 (0.22%) SpecFlow
General
1 378 (41.04%) Social Skills
2 230 (24.97%) Finance
3 119 (12.92%) Public Sector
4 85 (9.23%) Marketing
5 76 (8.25%) Analytical Skills
6 56 (6.08%) Inclusion and Diversity
7 53 (5.75%) Legal
8 32 (3.47%) Law
9 27 (2.93%) Local Government
10 25 (2.71%) Retail
11 24 (2.61%) Fire and Rescue
12 23 (2.50%) Organisational Skills
13 20 (2.17%) Presentation Skills
14 18 (1.95%) Advertising
15 17 (1.85%) Telecoms
16 14 (1.52%) Banking
16 14 (1.52%) Military
17 12 (1.30%) Police
18 11 (1.19%) Documentation Skills
18 11 (1.19%) Influencing Skills
Job Titles
1 112 (12.16%) Analyst
2 108 (11.73%) Service Manager
3 90 (9.77%) Consultant
4 83 (9.01%) IT Manager
5 77 (8.36%) Service Delivery Manager
6 73 (7.93%) Delivery Manager
7 72 (7.82%) Lead
8 68 (7.38%) Developer
9 56 (6.08%) Senior
10 48 (5.21%) IT Support
11 44 (4.78%) Architect
12 37 (4.02%) IT Services Manager
13 34 (3.69%) Service Architect
14 32 (3.47%) Business Manager
14 32 (3.47%) ITSM Architect
15 31 (3.37%) Support Analyst
16 28 (3.04%) Infrastructure Engineer
17 25 (2.71%) Head of IT
18 24 (2.61%) Enterprise Architecture Director
19 23 (2.50%) Support Engineer
Libraries, Frameworks & Software Standards
1 37 (4.02%) .NET
2 19 (2.06%) .NET Framework
3 17 (1.85%) CSS
3 17 (1.85%) HTML
4 12 (1.30%) ASP.NET
4 12 (1.30%) EDI
5 10 (1.09%) .NET Core
6 8 (0.87%) cXML
6 8 (0.87%) EDIFACT
6 8 (0.87%) Middleware
7 6 (0.65%) Flash
8 4 (0.43%) AWS CDK
8 4 (0.43%) Blazor
8 4 (0.43%) Entity Framework
9 3 (0.33%) ADO
9 3 (0.33%) AngularJS
9 3 (0.33%) ASP.NET MVC
9 3 (0.33%) HTML5 Canvas
9 3 (0.33%) Node.js
9 3 (0.33%) Oracle Fusion
Miscellaneous
1 69 (7.49%) Self-Motivation
2 44 (4.78%) Data Centre
3 37 (4.02%) Management Information System
4 31 (3.37%) Enterprise Software
5 29 (3.15%) Driving Licence
6 23 (2.50%) Product Ownership
7 19 (2.06%) Mainframe
8 17 (1.85%) Low-Code
8 17 (1.85%) Public Cloud
9 13 (1.41%) Onboarding
10 11 (1.19%) CMDB
11 9 (0.98%) Cloud Native
11 9 (0.98%) Housing Association
12 8 (0.87%) Analytical Mindset
12 8 (0.87%) Mobile App
12 8 (0.87%) TRADACOMS
13 7 (0.76%) PMI
14 5 (0.54%) FMCG
14 5 (0.54%) IBM Mainframe
14 5 (0.54%) Virtual Team
Operating Systems
1 131 (14.22%) Windows
2 67 (7.27%) Linux
3 42 (4.56%) Windows 10
4 37 (4.02%) Unix
5 31 (3.37%) Windows Server
6 14 (1.52%) Android
6 14 (1.52%) Mac OS X
7 11 (1.19%) Apple iOS
8 10 (1.09%) Mac OS
9 8 (0.87%) Windows 7
10 7 (0.76%) Windows Server 2016
10 7 (0.76%) Windows Server 2019
11 6 (0.65%) Ubuntu
11 6 (0.65%) Windows Server 2012
12 5 (0.54%) Windows Server 2008
13 3 (0.33%) Red Hat Enterprise Linux
14 2 (0.22%) VMS
14 2 (0.22%) Windows 8
Processes & Methodologies
1 343 (37.24%) ITIL
2 176 (19.11%) Service Management
3 163 (17.70%) ITSM
4 153 (16.61%) Actionable Insight
5 151 (16.40%) Agile
6 141 (15.31%) Customer Service
7 139 (15.09%) Continuous Improvement
8 122 (13.25%) Roadmaps
9 117 (12.70%) Change Management
9 117 (12.70%) Project Management
10 114 (12.38%) Problem-Solving
11 95 (10.31%) Enterprise Architecture
12 93 (10.10%) DevOps
13 87 (9.45%) Stakeholder Management
14 85 (9.23%) Mentoring
15 83 (9.01%) Business Strategy
16 82 (8.90%) Cybersecurity
17 80 (8.69%) Project Delivery
18 77 (8.36%) Incident Management
19 75 (8.14%) Problem Management
Programming Languages
1 78 (8.47%) SQL
2 36 (3.91%) PowerShell
3 34 (3.69%) C#
4 26 (2.82%) Python
5 24 (2.61%) Java
6 21 (2.28%) JavaScript
7 19 (2.06%) COBOL
8 13 (1.41%) Bash
9 10 (1.09%) T-SQL
10 8 (0.87%) ActionScript
10 8 (0.87%) ActionScript 2.0
11 5 (0.54%) VB
12 4 (0.43%) Kotlin
13 1 (0.11%) C++
13 1 (0.11%) TypeScript
Qualifications
1 167 (18.13%) Degree
2 139 (15.09%) Security Cleared
3 71 (7.71%) SC Cleared
4 35 (3.80%) CTC Cleared
5 28 (3.04%) ITIL Certification
6 26 (2.82%) PMI Certification
7 23 (2.50%) PMP
8 21 (2.28%) CISSP
8 21 (2.28%) ITIL Foundation Certificate
9 16 (1.74%) AWS Certification
9 16 (1.74%) CISM
10 14 (1.52%) AWS Certified Solutions Architect
10 14 (1.52%) GCIA
10 14 (1.52%) GCIH
10 14 (1.52%) GREM
11 12 (1.30%) APMG
11 12 (1.30%) Computer Science Degree
12 10 (1.09%) Cisco Certification
13 9 (0.98%) DBS Check
14 7 (0.76%) Microsoft Certification
Quality Assurance & Compliance
1 70 (7.60%) SLA
2 33 (3.58%) QA
3 19 (2.06%) ISO/IEC 27001
4 18 (1.95%) GDPR
5 15 (1.63%) Cyber Essentials
6 8 (0.87%) Accessibility
6 8 (0.87%) PMO
7 5 (0.54%) Actionable Recommendations
8 3 (0.33%) HIPAA
9 2 (0.22%) GRC
9 2 (0.22%) ISO 9001
9 2 (0.22%) PCI DSS
9 2 (0.22%) Sarbanes-Oxley
10 1 (0.11%) Cyber Essentials PLUS
10 1 (0.11%) Data Quality
10 1 (0.11%) ISO/IEC 20000
10 1 (0.11%) NIST
System Software
1 72 (7.82%) Active Directory
2 31 (3.37%) VMware Infrastructure
3 10 (1.09%) Hyper-V
4 8 (0.87%) Virtual Desktop
5 7 (0.76%) Virtual Machines
5 7 (0.76%) vSphere
6 6 (0.65%) Firmware
7 5 (0.54%) Docker
8 2 (0.22%) Embedded Firmware
9 1 (0.11%) Veritas Cluster Server
9 1 (0.11%) Virtual Servers
9 1 (0.11%) VMware ESXi
9 1 (0.11%) XenDesktop
Systems Management
1 47 (5.10%) Microsoft Intune
2 16 (1.74%) WSUS
3 11 (1.19%) Kubernetes
4 10 (1.09%) SCCM
5 8 (0.87%) Nessus
6 7 (0.76%) Terraform
7 6 (0.65%) Jamf Pro
8 3 (0.33%) Puppet
9 2 (0.22%) CASB
9 2 (0.22%) Failover Clustering
10 1 (0.11%) Active Directory Federation Services
10 1 (0.11%) Ansible
10 1 (0.11%) Autotask
10 1 (0.11%) Microsoft Clustering
10 1 (0.11%) OfficeScan
10 1 (0.11%) Progress Chef
10 1 (0.11%) SCOM
10 1 (0.11%) Single Sign-On
10 1 (0.11%) Trend Micro Deep Security
10 1 (0.11%) vCenter Server
Vendors
1 234 (25.41%) Microsoft
2 69 (7.49%) ServiceNow
3 50 (5.43%) VMware
4 38 (4.13%) Oracle
5 33 (3.58%) Cisco
6 28 (3.04%) Salesforce
7 23 (2.50%) Dell
8 21 (2.28%) SAP
9 19 (2.06%) Unisys
10 18 (1.95%) Apple
10 18 (1.95%) iManage
11 14 (1.52%) Adobe
12 12 (1.30%) Meraki
13 10 (1.09%) Google
14 8 (0.87%) Veeam
15 7 (0.76%) Darktrace
15 7 (0.76%) IBM
15 7 (0.76%) OpenAI
16 6 (0.65%) Citrix
16 6 (0.65%) Draytek