Service Delivery Jobs with Work from Home Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 112 137 173
Rank change year-on-year +25 +36 +27
Permanent jobs citing Service Delivery 915 1,001 1,696
As % of all permanent jobs with a WFH option 2.66% 2.52% 2.31%
As % of the Processes & Methodologies category 2.94% 2.62% 2.38%
Number of salaries quoted 597 703 1,237
10th Percentile £32,500 £28,200 £32,500
25th Percentile £41,250 £41,250 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
75th Percentile £66,500 £75,000 £67,500
90th Percentile £80,000 £93,750 £77,500
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
Work from Home

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,100 38,207 71,189
As % of all permanent jobs with a WFH option 90.53% 96.06% 97.13%
Number of salaries quoted 23,476 26,508 41,843
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,000
Median annual salary (50th Percentile) £57,500 £62,621 £60,000
Median % change year-on-year -8.18% +4.37% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with a WFH option

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Delivery over the 6 months to 28 May 2024.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (3.39%) Microsoft Exchange
2 27 (2.95%) SharePoint
3 17 (1.86%) Confluence
4 6 (0.66%) Exchange Server 2000
5 5 (0.55%) Appian
5 5 (0.55%) CMS
6 4 (0.44%) Umbraco
7 2 (0.22%) IBM Domino
7 2 (0.22%) Skype for Business
8 1 (0.11%) Apache
8 1 (0.11%) Blackberry Enterprise Server
8 1 (0.11%) Tomcat
Applications
1 43 (4.70%) Microsoft Excel
2 35 (3.83%) Microsoft Office
3 19 (2.08%) Microsoft PowerPoint
4 4 (0.44%) Chatbot
4 4 (0.44%) Microsoft Project
4 4 (0.44%) MS Visio
5 2 (0.22%) Trello
6 1 (0.11%) Solid Edge
6 1 (0.11%) Spreadsheet
Business Applications
1 5 (0.55%) Remedy ITSM
2 4 (0.44%) Elite 3E
2 4 (0.44%) NEC Housing
2 4 (0.44%) SAP ERP
3 3 (0.33%) Dynamics CRM
3 3 (0.33%) NetSuite
3 3 (0.33%) Salesforce CRM
4 2 (0.22%) Oracle EBS
4 2 (0.22%) SAP WM
5 1 (0.11%) Primavera
5 1 (0.11%) SAP HR
5 1 (0.11%) SAP Payroll
Cloud Services
1 152 (16.61%) Microsoft 365
2 151 (16.50%) Azure
3 64 (6.99%) AWS
4 53 (5.79%) Power Platform
5 44 (4.81%) SaaS
6 36 (3.93%) Entra ID
7 28 (3.06%) PowerApps
8 22 (2.40%) Azure DevOps
9 18 (1.97%) Amazon EC2
10 16 (1.75%) Dynamics 365
11 14 (1.53%) Amazon S3
12 13 (1.42%) WhatsApp
13 12 (1.31%) PaaS
14 10 (1.09%) IaaS
15 9 (0.98%) Power Automate
16 8 (0.87%) Cloud Computing
17 7 (0.77%) GCP
18 5 (0.55%) Azure Sentinel
18 5 (0.55%) Azure Storage
18 5 (0.55%) Azure Synapse Analytics
Communications & Networking
1 46 (5.03%) Firewall
2 42 (4.59%) LAN
2 42 (4.59%) WAN
3 38 (4.15%) Wi-Fi
4 23 (2.51%) SD-WAN
5 22 (2.40%) Network Security
5 22 (2.40%) Wireless
6 21 (2.30%) VPN
7 14 (1.53%) DNS
7 14 (1.53%) TCP/IP
7 14 (1.53%) Unified Communications
8 12 (1.31%) DHCP
8 12 (1.31%) Internet
9 10 (1.09%) WLAN
10 8 (0.87%) Remote Desktop
11 6 (0.66%) HTTP
12 5 (0.55%) VoIP
13 4 (0.44%) OSPF
13 4 (0.44%) PBX
13 4 (0.44%) SAN
Database & Business Intelligence
1 52 (5.68%) Relational Database
2 50 (5.46%) SQL Server
3 28 (3.06%) MySQL
4 25 (2.73%) RDBMS
5 24 (2.62%) Power BI
6 11 (1.20%) Azure SQL Database
7 9 (0.98%) DB2
8 7 (0.77%) Amazon RDS
8 7 (0.77%) Data Warehouse
9 6 (0.66%) PostgreSQL
10 4 (0.44%) BusinessObjects
10 4 (0.44%) DTS
10 4 (0.44%) SQL Server Reporting Services
11 3 (0.33%) DBAmp
11 3 (0.33%) GIS
11 3 (0.33%) Ingres
11 3 (0.33%) MongoDB
12 2 (0.22%) DynamoDB
12 2 (0.22%) NoSQL
12 2 (0.22%) Oracle Database
Development Applications
1 30 (3.28%) JIRA
2 10 (1.09%) Git
3 7 (0.77%) Visual Studio
4 6 (0.66%) Team Foundation Server
5 5 (0.55%) Selenium
6 3 (0.33%) Appium
6 3 (0.33%) Cypress.io
6 3 (0.33%) GitLab
6 3 (0.33%) Jenkins
6 3 (0.33%) JMeter
6 3 (0.33%) Postman
6 3 (0.33%) REST Assured
6 3 (0.33%) Serenity BDD
6 3 (0.33%) SpecFlow
7 2 (0.22%) Bitbucket
General
1 375 (40.98%) Social Skills
2 227 (24.81%) Finance
3 116 (12.68%) Public Sector
4 84 (9.18%) Marketing
5 77 (8.42%) Analytical Skills
6 57 (6.23%) Inclusion and Diversity
7 49 (5.36%) Legal
8 28 (3.06%) Law
9 26 (2.84%) Local Government
10 23 (2.51%) Fire and Rescue
10 23 (2.51%) Presentation Skills
11 22 (2.40%) Organisational Skills
11 22 (2.40%) Retail
12 17 (1.86%) Telecoms
13 16 (1.75%) Advertising
14 14 (1.53%) Banking
14 14 (1.53%) Military
15 12 (1.31%) Police
16 11 (1.20%) Documentation Skills
16 11 (1.20%) Influencing Skills
Job Titles
1 113 (12.35%) Service Manager
2 109 (11.91%) Analyst
3 90 (9.84%) Consultant
4 81 (8.85%) Service Delivery Manager
5 79 (8.63%) IT Manager
6 77 (8.42%) Delivery Manager
7 75 (8.20%) Lead
8 62 (6.78%) Developer
9 55 (6.01%) Senior
10 45 (4.92%) IT Support
11 42 (4.59%) Architect
12 36 (3.93%) IT Services Manager
13 33 (3.61%) Service Architect
14 32 (3.50%) Business Manager
14 32 (3.50%) ITSM Architect
14 32 (3.50%) Support Analyst
15 31 (3.39%) Infrastructure Engineer
16 25 (2.73%) Head of IT
17 24 (2.62%) Enterprise Architecture Director
18 23 (2.51%) IT Engineer
Libraries, Frameworks & Software Standards
1 36 (3.93%) .NET
2 17 (1.86%) .NET Framework
3 13 (1.42%) CSS
3 13 (1.42%) HTML
4 12 (1.31%) EDI
5 10 (1.09%) .NET Core
5 10 (1.09%) ASP.NET
6 8 (0.87%) cXML
6 8 (0.87%) EDIFACT
6 8 (0.87%) Middleware
7 6 (0.66%) Flash
8 4 (0.44%) AWS CDK
8 4 (0.44%) Blazor
8 4 (0.44%) Entity Framework
9 3 (0.33%) ADO
9 3 (0.33%) AngularJS
9 3 (0.33%) ASP.NET MVC
9 3 (0.33%) HTML5 Canvas
9 3 (0.33%) Node.js
9 3 (0.33%) Playwright
Miscellaneous
1 66 (7.21%) Self-Motivation
2 47 (5.14%) Data Centre
3 38 (4.15%) Management Information System
4 30 (3.28%) Driving Licence
4 30 (3.28%) Enterprise Software
5 22 (2.40%) Product Ownership
6 18 (1.97%) Public Cloud
7 16 (1.75%) Low-Code
8 15 (1.64%) Mainframe
8 15 (1.64%) Onboarding
9 11 (1.20%) CMDB
10 10 (1.09%) Mobile App
11 9 (0.98%) Housing Association
12 8 (0.87%) Analytical Mindset
12 8 (0.87%) Cloud Native
12 8 (0.87%) TRADACOMS
13 7 (0.77%) PMI
14 6 (0.66%) FMCG
15 5 (0.55%) IBM Mainframe
15 5 (0.55%) Virtual Team
Operating Systems
1 134 (14.64%) Windows
2 73 (7.98%) Linux
3 42 (4.59%) Windows 10
4 38 (4.15%) Unix
5 33 (3.61%) Windows Server
6 14 (1.53%) Mac OS X
7 13 (1.42%) Android
8 10 (1.09%) Apple iOS
9 9 (0.98%) Mac OS
10 7 (0.77%) Windows 7
10 7 (0.77%) Windows Server 2016
10 7 (0.77%) Windows Server 2019
11 6 (0.66%) Red Hat Enterprise Linux
11 6 (0.66%) Ubuntu
11 6 (0.66%) Windows Server 2012
12 5 (0.55%) Windows Server 2008
13 2 (0.22%) VMS
14 1 (0.11%) NetWare
14 1 (0.11%) Solaris
14 1 (0.11%) SUSE
Processes & Methodologies
1 329 (35.96%) ITIL
2 161 (17.60%) Service Management
3 155 (16.94%) ITSM
4 153 (16.72%) Actionable Insight
5 149 (16.28%) Agile
6 143 (15.63%) Customer Service
7 135 (14.75%) Continuous Improvement
8 121 (13.22%) Roadmaps
9 120 (13.11%) Change Management
10 115 (12.57%) Project Management
11 110 (12.02%) Problem-Solving
12 95 (10.38%) Enterprise Architecture
13 91 (9.95%) DevOps
14 89 (9.73%) Stakeholder Management
15 86 (9.40%) Mentoring
16 84 (9.18%) Business Strategy
17 79 (8.63%) Project Delivery
18 76 (8.31%) Cybersecurity
19 75 (8.20%) Data Architecture
20 74 (8.09%) Incident Management
Programming Languages
1 80 (8.74%) SQL
2 36 (3.93%) PowerShell
3 32 (3.50%) C#
4 26 (2.84%) Java
5 25 (2.73%) Python
6 17 (1.86%) JavaScript
7 15 (1.64%) COBOL
8 13 (1.42%) Bash
9 10 (1.09%) T-SQL
10 9 (0.98%) ActionScript
11 8 (0.87%) ActionScript 2.0
12 5 (0.55%) VB
13 4 (0.44%) Kotlin
14 2 (0.22%) C++
14 2 (0.22%) Kusto Query Language
15 1 (0.11%) TypeScript
15 1 (0.11%) VC++
Qualifications
1 165 (18.03%) Degree
2 128 (13.99%) Security Cleared
3 69 (7.54%) SC Cleared
4 28 (3.06%) ITIL Certification
5 27 (2.95%) CTC Cleared
6 26 (2.84%) PMI Certification
7 23 (2.51%) PMP
8 21 (2.30%) CISSP
8 21 (2.30%) ITIL Foundation Certificate
9 16 (1.75%) AWS Certification
9 16 (1.75%) CISM
10 14 (1.53%) AWS Certified Solutions Architect
10 14 (1.53%) GCIA
10 14 (1.53%) GCIH
10 14 (1.53%) GREM
11 12 (1.31%) APMG
11 12 (1.31%) Computer Science Degree
12 9 (0.98%) Cisco Certification
12 9 (0.98%) DBS Check
13 7 (0.77%) Microsoft Certification
Quality Assurance & Compliance
1 70 (7.65%) SLA
2 31 (3.39%) QA
3 19 (2.08%) ISO/IEC 27001
4 17 (1.86%) GDPR
5 14 (1.53%) Cyber Essentials
6 8 (0.87%) Accessibility
7 7 (0.77%) PMO
8 5 (0.55%) Actionable Recommendations
9 3 (0.33%) HIPAA
10 2 (0.22%) GRC
10 2 (0.22%) ISO 9001
10 2 (0.22%) PCI DSS
10 2 (0.22%) Sarbanes-Oxley
11 1 (0.11%) Cyber Essentials PLUS
11 1 (0.11%) Data Quality
11 1 (0.11%) ISO/IEC 20000
11 1 (0.11%) NIST
System Software
1 78 (8.52%) Active Directory
2 30 (3.28%) VMware Infrastructure
3 11 (1.20%) Hyper-V
4 8 (0.87%) Virtual Desktop
5 7 (0.77%) Virtual Machines
5 7 (0.77%) vSphere
6 6 (0.66%) Firmware
7 5 (0.55%) Docker
8 2 (0.22%) Embedded Firmware
9 1 (0.11%) Veritas Cluster Server
9 1 (0.11%) Virtual Servers
9 1 (0.11%) VMware ESXi
9 1 (0.11%) XenDesktop
Systems Management
1 47 (5.14%) Microsoft Intune
2 16 (1.75%) WSUS
3 14 (1.53%) Kubernetes
4 10 (1.09%) SCCM
5 8 (0.87%) Nessus
6 7 (0.77%) Terraform
7 6 (0.66%) Puppet
8 5 (0.55%) Jamf Pro
9 2 (0.22%) Active Directory Federation Services
9 2 (0.22%) CASB
9 2 (0.22%) Failover Clustering
10 1 (0.11%) Ansible
10 1 (0.11%) McAfee ePO
10 1 (0.11%) Microsoft Clustering
10 1 (0.11%) NetBackup
10 1 (0.11%) OfficeScan
10 1 (0.11%) Progress Chef
10 1 (0.11%) SCOM
10 1 (0.11%) Trend Micro Deep Security
10 1 (0.11%) vCenter Server
Vendors
1 234 (25.57%) Microsoft
2 69 (7.54%) ServiceNow
3 51 (5.57%) VMware
4 38 (4.15%) Oracle
5 30 (3.28%) Cisco
6 27 (2.95%) Salesforce
7 21 (2.30%) Dell
8 19 (2.08%) SAP
9 17 (1.86%) Apple
9 17 (1.86%) iManage
10 15 (1.64%) Unisys
11 12 (1.31%) Adobe
12 10 (1.09%) Google
12 10 (1.09%) Meraki
13 8 (0.87%) Veeam
14 7 (0.77%) Darktrace
14 7 (0.77%) IBM
15 6 (0.66%) Draytek
15 6 (0.66%) OpenAI
15 6 (0.66%) Ubiquiti