Service Management Jobs with Work from Home Options

Service Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 154 148 238
Rank change year-on-year -6 +90 -9
Permanent jobs citing Service Management 722 954 1,224
As % of all permanent jobs with a WFH option 2.13% 2.35% 1.74%
As % of the Processes & Methodologies category 2.34% 2.45% 1.79%
Number of salaries quoted 575 654 926
10th Percentile £31,250 £32,000 £30,865
25th Percentile £40,988 £42,313 £41,250
Median annual salary (50th Percentile) £57,000 £57,500 £55,000
Median % change year-on-year -0.87% +4.55% -
75th Percentile £72,433 £77,188 £67,683
90th Percentile £90,750 £88,750 £83,750
UK median annual salary £50,000 £55,000 £52,250
% change year-on-year -9.09% +5.26% +4.50%

All Process and Methodology Skills
Work from Home

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,860 38,962 68,422
As % of all permanent jobs with a WFH option 91.20% 96.03% 97.03%
Number of salaries quoted 23,358 27,133 41,275
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Management as a proportion of all IT jobs advertised.

Service Management trend for jobs with a WFH option

Service Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Management.

Service Management salary trend for jobs with a WFH option

Service Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Management over the 6 months to 19 May 2024.

Service Management salary histogram for jobs with a WFH option

Service Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (7.89%) Microsoft Exchange
2 32 (4.43%) Confluence
3 22 (3.05%) SAS
3 22 (3.05%) SharePoint
4 14 (1.94%) CMS
5 3 (0.42%) IIS
6 1 (0.14%) Blackberry Enterprise Server
6 1 (0.14%) Moodle
6 1 (0.14%) Skype for Business
Applications
1 50 (6.93%) Microsoft Office
2 24 (3.32%) Microsoft Excel
3 11 (1.52%) MS Visio
4 6 (0.83%) Microsoft PowerPoint
4 6 (0.83%) Trello
5 3 (0.42%) Microsoft Project
6 1 (0.14%) 1Password
6 1 (0.14%) Spreadsheet
Business Applications
1 47 (6.51%) Remedy ITSM
2 28 (3.88%) Dynamics CRM
3 16 (2.22%) PlanetPress Connect
4 5 (0.69%) Elite 3E
5 4 (0.55%) NEC Housing
5 4 (0.55%) Oracle EBS
5 4 (0.55%) SAP ERP
6 2 (0.28%) Dynamics NAV
Cloud Services
1 180 (24.93%) Azure
2 144 (19.94%) Microsoft 365
3 68 (9.42%) AWS
4 52 (7.20%) Entra ID
5 36 (4.99%) Power Platform
6 33 (4.57%) SaaS
7 27 (3.74%) Dynamics 365
8 22 (3.05%) OpenShift
9 21 (2.91%) Azure Monitor
9 21 (2.91%) Azure Storage
10 19 (2.63%) GCP
11 17 (2.35%) Azure DevOps
12 15 (2.08%) Azure Data Factory
12 15 (2.08%) IaaS
12 15 (2.08%) WhatsApp
13 14 (1.94%) Azure Functions
13 14 (1.94%) Azure Logic Apps
13 14 (1.94%) Azure Service Bus
13 14 (1.94%) PowerApps
13 14 (1.94%) Serverless
Communications & Networking
1 51 (7.06%) DNS
2 41 (5.68%) Firewall
3 32 (4.43%) DHCP
4 28 (3.88%) TCP/IP
5 23 (3.19%) VPN
6 19 (2.63%) Wi-Fi
7 18 (2.49%) Wireless
8 13 (1.80%) WAN
9 11 (1.52%) LAN
10 9 (1.25%) Remote Desktop
10 9 (1.25%) SSL
10 9 (1.25%) VoIP
10 9 (1.25%) WLAN
11 8 (1.11%) SAN
11 8 (1.11%) SD-WAN
12 5 (0.69%) Network Security
13 4 (0.55%) Fibre Channel
13 4 (0.55%) MPLS
13 4 (0.55%) VLAN
14 3 (0.42%) Internet
Database & Business Intelligence
1 34 (4.71%) SQL Server
2 21 (2.91%) Power BI
3 16 (2.22%) Data Warehouse
4 10 (1.39%) Relational Database
5 9 (1.25%) Azure SQL Database
6 8 (1.11%) Geospatial Data
6 8 (1.11%) GIS
6 8 (1.11%) MySQL
7 6 (0.83%) RDBMS
8 4 (0.55%) Redis
8 4 (0.55%) SQL Server Reporting Services
9 3 (0.42%) Oracle Database
9 3 (0.42%) SQL Server Integration Services
10 2 (0.28%) BusinessObjects
10 2 (0.28%) SAP HANA
11 1 (0.14%) Amazon RDS
11 1 (0.14%) Data Vault
11 1 (0.14%) DB2
11 1 (0.14%) MariaDB
11 1 (0.14%) PowerPivot
Development Applications
1 61 (8.45%) JIRA
2 40 (5.54%) GitLab
3 21 (2.91%) Artifactory
4 17 (2.35%) IBM UrbanCode
5 16 (2.22%) SQL Server Management Studio (SSMS)
6 6 (0.83%) Git
7 4 (0.55%) AdminStudio
7 4 (0.55%) InstallShield
7 4 (0.55%) MSI
7 4 (0.55%) Postman
8 3 (0.42%) Jenkins
9 1 (0.14%) Bitbucket
General
1 266 (36.84%) Social Skills
2 191 (26.45%) Finance
3 87 (12.05%) Public Sector
4 79 (10.94%) Analytical Skills
5 69 (9.56%) Banking
6 43 (5.96%) Inclusion and Diversity
7 40 (5.54%) Presentation Skills
8 29 (4.02%) Retail
9 28 (3.88%) Legal
10 22 (3.05%) Law
11 19 (2.63%) Organisational Skills
12 15 (2.08%) Influencing Skills
13 9 (1.25%) Back Office
13 9 (1.25%) Fire and Rescue
14 8 (1.11%) Local Government
15 6 (0.83%) Documentation Skills
15 6 (0.83%) Front Office
15 6 (0.83%) Marketing
16 4 (0.55%) Manufacturing
16 4 (0.55%) Police
Job Titles
1 108 (14.96%) Service Manager
2 107 (14.82%) Senior
3 105 (14.54%) Analyst
4 80 (11.08%) Architect
5 79 (10.94%) IT Manager
6 63 (8.73%) IT Services Manager
7 55 (7.62%) Lead
8 54 (7.48%) Support Analyst
9 51 (7.06%) Infrastructure Engineer
10 42 (5.82%) Support Engineer
11 38 (5.26%) Developer
11 38 (5.26%) ServiceNow Architect
12 37 (5.12%) IT Support
13 36 (4.99%) Cloud Engineer
14 34 (4.71%) Senior Manager
14 34 (4.71%) Service Architect
15 33 (4.57%) ITSM Architect
15 33 (4.57%) Service Analyst
16 31 (4.29%) Support Specialist
17 29 (4.02%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 37 (5.12%) Web Services
2 36 (4.99%) CSS
3 34 (4.71%) HTML
4 26 (3.60%) AngularJS
4 26 (3.60%) Twitter Bootstrap
5 15 (2.08%) ARM Templates
6 10 (1.39%) SOAP
6 10 (1.39%) XML
7 8 (1.11%) .NET
8 7 (0.97%) EDI
8 7 (0.97%) JSON
9 6 (0.83%) LDAP
10 5 (0.69%) Ajax
11 4 (0.55%) FIX Protocol
11 4 (0.55%) Node.js
11 4 (0.55%) REST
11 4 (0.55%) WebdriverIO
12 1 (0.14%) AWS CDK
Miscellaneous
1 54 (7.48%) Public Cloud
2 53 (7.34%) CMDB
3 40 (5.54%) Management Information System
4 39 (5.40%) Self-Motivation
5 24 (3.32%) Legacy Systems
6 23 (3.19%) Hybrid Cloud
7 22 (3.05%) Data Centre
8 18 (2.49%) Cloud Native
9 17 (2.35%) Product Ownership
10 16 (2.22%) PKI
11 15 (2.08%) Onboarding
12 14 (1.94%) Enterprise Software
13 13 (1.80%) Digital Signage
13 13 (1.80%) Driving Licence
14 12 (1.66%) Private Cloud
15 9 (1.25%) Linux Command Line
15 9 (1.25%) Replication
16 5 (0.69%) Clustering
16 5 (0.69%) EMC VNX
16 5 (0.69%) EPoS
Operating Systems
1 168 (23.27%) Windows
2 78 (10.80%) Linux
3 62 (8.59%) Windows Server
4 42 (5.82%) Windows 10
5 31 (4.29%) Windows Server 2019
6 29 (4.02%) Windows Server 2016
7 20 (2.77%) Apple iOS
8 15 (2.08%) Mac OS
9 12 (1.66%) Android
10 11 (1.52%) Windows 7
11 9 (1.25%) Windows Server 2012
12 8 (1.11%) Windows NT
13 6 (0.83%) Unix
14 3 (0.42%) Amazon Linux
14 3 (0.42%) Red Hat Enterprise Linux
14 3 (0.42%) Windows Server 2008
15 2 (0.28%) Windows 8
15 2 (0.28%) Windows Vista
16 1 (0.14%) Ubuntu
16 1 (0.14%) VMS
Processes & Methodologies
1 440 (60.94%) ITIL
2 380 (52.63%) ITSM
3 171 (23.68%) Service Delivery
4 140 (19.39%) Customer Service
5 136 (18.84%) Problem Management
6 130 (18.01%) Mentoring
7 115 (15.93%) Change Management
8 112 (15.51%) Incident Management
9 103 (14.27%) DevOps
10 102 (14.13%) Agile
11 100 (13.85%) Continuous Improvement
12 98 (13.57%) Project Management
13 95 (13.16%) Problem-Solving
14 89 (12.33%) Coaching
15 88 (12.19%) Actionable Insight
16 78 (10.80%) Infrastructure as Code
17 76 (10.53%) Infrastructure Engineering
18 69 (9.56%) Stakeholder Management
19 67 (9.28%) Service Catalogue
20 53 (7.34%) User Experience
Programming Languages
1 57 (7.89%) PowerShell
2 56 (7.76%) SQL
3 36 (4.99%) JavaScript
4 34 (4.71%) C#
5 18 (2.49%) VB
6 17 (2.35%) Groovy
7 14 (1.94%) Bash
7 14 (1.94%) Bicep
7 14 (1.94%) Python
7 14 (1.94%) VBScript
8 12 (1.66%) Java
9 4 (0.55%) T-SQL
10 2 (0.28%) C
Qualifications
1 172 (23.82%) Security Cleared
2 138 (19.11%) SC Cleared
3 123 (17.04%) Degree
4 41 (5.68%) DV Cleared
5 40 (5.54%) ITIL Certification
6 28 (3.88%) ITIL Foundation Certificate
7 27 (3.74%) Microsoft Certification
8 15 (2.08%) CCNA
8 15 (2.08%) Cisco Certification
9 14 (1.94%) AWS Certification
10 13 (1.80%) PMI Certification
10 13 (1.80%) PMP
11 12 (1.66%) APMG
11 12 (1.66%) BPSS Clearance
11 12 (1.66%) CCNP
11 12 (1.66%) DBS Check
12 10 (1.39%) Computer Science Degree
13 8 (1.11%) A+ Certification
13 8 (1.11%) Azure Certification
13 8 (1.11%) CCSA
Quality Assurance & Compliance
1 38 (5.26%) SLA
2 33 (4.57%) COBIT
3 17 (2.35%) ISO/IEC 27001
4 16 (2.22%) NIST
5 14 (1.94%) QA
6 13 (1.80%) GDPR
7 11 (1.52%) ISO/IEC 20000
8 9 (1.25%) Sarbanes-Oxley
9 8 (1.11%) Accessibility
10 7 (0.97%) Cyber Essentials
11 5 (0.69%) PCI DSS
12 4 (0.55%) ISO 14001
12 4 (0.55%) ISO 22301
12 4 (0.55%) ISO 9001
13 3 (0.42%) Data Quality
14 2 (0.28%) GRC
14 2 (0.28%) HIPAA
15 1 (0.14%) Cyber Essentials PLUS
15 1 (0.14%) GxP
15 1 (0.14%) NCSC
System Software
1 112 (15.51%) Active Directory
2 29 (4.02%) VMware Infrastructure
3 15 (2.08%) Virtual Desktop
4 14 (1.94%) Docker
4 14 (1.94%) Virtual Machines
5 11 (1.52%) IAG
6 10 (1.39%) VMware ESXi
7 8 (1.11%) Firmware
7 8 (1.11%) Hyper-V
8 6 (0.83%) Terminal Services
9 4 (0.55%) Microsoft App-V
10 2 (0.28%) vSphere
10 2 (0.28%) XenDesktop
11 1 (0.14%) Veritas Cluster Server
11 1 (0.14%) Virtual Servers
Systems Management
1 58 (8.03%) Terraform
2 57 (7.89%) Microsoft Intune
3 55 (7.62%) SCCM
4 43 (5.96%) Ansible
5 32 (4.43%) OpenView
5 32 (4.43%) SCOM
6 31 (4.29%) WSUS
7 24 (3.32%) Kubernetes
8 19 (2.63%) Active Directory Federation Services
9 18 (2.49%) Progress Chef
10 13 (1.80%) vCenter Server
11 8 (1.11%) Sysprep
12 7 (0.97%) Jamf Pro
13 6 (0.83%) EMC NetWorker
14 5 (0.69%) HP UCMDB
14 5 (0.69%) Microsoft Clustering
14 5 (0.69%) Nagios
15 4 (0.55%) Grafana
15 4 (0.55%) Kibana
15 4 (0.55%) Single Sign-On
Vendors
1 204 (28.25%) Microsoft
2 164 (22.71%) ServiceNow
3 53 (7.34%) BMC
4 51 (7.06%) HP
5 47 (6.51%) Remedy
6 32 (4.43%) VMware
7 27 (3.74%) Google
8 21 (2.91%) Salesforce
9 18 (2.49%) Dynatrace
10 17 (2.35%) Cisco
10 17 (2.35%) IBM
10 17 (2.35%) Meraki
11 16 (2.22%) FNZ
12 15 (2.08%) SAP
13 13 (1.80%) Apple
13 13 (1.80%) Riverbed
14 12 (1.66%) CheckPoint
15 9 (1.25%) Citrix
16 8 (1.11%) iManage
16 8 (1.11%) Red Hat