Service Management Jobs with Work from Home Options

Service Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 3 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 164 140 240
Rank change year-on-year -24 +100 -5
Permanent jobs citing Service Management 692 928 1,259
As % of all permanent jobs with a WFH option 1.99% 2.41% 1.68%
As % of the Processes & Methodologies category 2.21% 2.51% 1.73%
Number of salaries quoted 542 637 933
10th Percentile £31,250 £32,000 £29,750
25th Percentile £40,988 £42,250 £41,250
Median annual salary (50th Percentile) £56,513 £57,500 £55,000
Median % change year-on-year -1.72% +4.55% -
75th Percentile £70,000 £77,500 £67,745
90th Percentile £88,750 £88,750 £85,000
UK median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -

All Process and Methodology Skills
Work from Home

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,295 36,978 72,765
As % of all permanent jobs with a WFH option 90.07% 96.01% 97.14%
Number of salaries quoted 23,528 26,243 42,080
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

Service Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Management as a proportion of all IT jobs advertised.

Service Management trend for jobs with a WFH option

Service Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Management.

Service Management salary trend for jobs with a WFH option

Service Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Management over the 6 months to 3 June 2024.

Service Management salary histogram for jobs with a WFH option

Service Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (8.09%) Microsoft Exchange
2 29 (4.19%) Confluence
3 22 (3.18%) SAS
3 22 (3.18%) SharePoint
4 14 (2.02%) CMS
5 3 (0.43%) IIS
6 1 (0.14%) Blackberry Enterprise Server
6 1 (0.14%) Moodle
6 1 (0.14%) Skype for Business
Applications
1 51 (7.37%) Microsoft Office
2 23 (3.32%) Microsoft Excel
3 13 (1.88%) MS Visio
4 5 (0.72%) Microsoft PowerPoint
4 5 (0.72%) Microsoft Project
4 5 (0.72%) Trello
5 1 (0.14%) 1Password
Business Applications
1 48 (6.94%) Remedy ITSM
2 24 (3.47%) Dynamics CRM
3 12 (1.73%) PlanetPress Connect
4 5 (0.72%) Elite 3E
5 4 (0.58%) NEC Housing
5 4 (0.58%) Oracle EBS
5 4 (0.58%) SAP ERP
6 2 (0.29%) Dynamics NAV
Cloud Services
1 173 (25.00%) Azure
2 145 (20.95%) Microsoft 365
3 63 (9.10%) AWS
4 55 (7.95%) Entra ID
5 35 (5.06%) Power Platform
6 28 (4.05%) SaaS
7 27 (3.90%) Dynamics 365
8 26 (3.76%) Azure Monitor
8 26 (3.76%) Azure Storage
9 17 (2.46%) Azure DevOps
10 16 (2.31%) OpenShift
11 15 (2.17%) Azure Data Factory
11 15 (2.17%) PowerApps
12 14 (2.02%) Azure Functions
12 14 (2.02%) Azure Logic Apps
12 14 (2.02%) Azure Service Bus
12 14 (2.02%) IaaS
12 14 (2.02%) Serverless
13 13 (1.88%) WhatsApp
14 12 (1.73%) Microsoft Copilot
Communications & Networking
1 50 (7.23%) DNS
2 43 (6.21%) Firewall
3 36 (5.20%) DHCP
4 28 (4.05%) TCP/IP
5 21 (3.03%) VPN
6 19 (2.75%) Wireless
7 18 (2.60%) Wi-Fi
8 13 (1.88%) WAN
9 11 (1.59%) LAN
10 9 (1.30%) Remote Desktop
10 9 (1.30%) SAN
10 9 (1.30%) WLAN
11 8 (1.16%) SD-WAN
11 8 (1.16%) VoIP
12 7 (1.01%) SSL
13 6 (0.87%) Network Security
14 5 (0.72%) Fibre Channel
15 4 (0.58%) MPLS
16 3 (0.43%) ADSL
16 3 (0.43%) HTTPS
Database & Business Intelligence
1 30 (4.34%) SQL Server
2 21 (3.03%) Power BI
3 12 (1.73%) Data Warehouse
4 10 (1.45%) Relational Database
5 9 (1.30%) Azure SQL Database
6 8 (1.16%) Geospatial Data
6 8 (1.16%) GIS
6 8 (1.16%) MySQL
7 6 (0.87%) RDBMS
8 4 (0.58%) Oracle Database
8 4 (0.58%) Redis
8 4 (0.58%) SQL Server Reporting Services
9 3 (0.43%) SQL Server Integration Services
10 2 (0.29%) BusinessObjects
10 2 (0.29%) SAP HANA
11 1 (0.14%) Amazon RDS
11 1 (0.14%) Data Vault
11 1 (0.14%) DB2
11 1 (0.14%) MariaDB
11 1 (0.14%) PowerPivot
Development Applications
1 54 (7.80%) JIRA
2 40 (5.78%) GitLab
3 21 (3.03%) Artifactory
4 12 (1.73%) SQL Server Management Studio (SSMS)
5 11 (1.59%) IBM UrbanCode
6 6 (0.87%) Git
7 4 (0.58%) AdminStudio
7 4 (0.58%) InstallShield
7 4 (0.58%) MSI
7 4 (0.58%) Postman
8 3 (0.43%) Jenkins
9 1 (0.14%) Bitbucket
General
1 254 (36.71%) Social Skills
2 169 (24.42%) Finance
3 85 (12.28%) Public Sector
4 77 (11.13%) Analytical Skills
5 55 (7.95%) Banking
6 45 (6.50%) Inclusion and Diversity
7 36 (5.20%) Presentation Skills
8 28 (4.05%) Retail
9 25 (3.61%) Legal
10 21 (3.03%) Law
11 20 (2.89%) Organisational Skills
12 15 (2.17%) Influencing Skills
13 11 (1.59%) Back Office
14 8 (1.16%) Fire and Rescue
15 7 (1.01%) Local Government
16 6 (0.87%) Documentation Skills
16 6 (0.87%) Front Office
16 6 (0.87%) Marketing
17 4 (0.58%) Manufacturing
17 4 (0.58%) Police
Job Titles
1 105 (15.17%) Service Manager
2 102 (14.74%) Senior
3 96 (13.87%) Analyst
4 78 (11.27%) IT Manager
5 72 (10.40%) Architect
6 61 (8.82%) IT Services Manager
7 52 (7.51%) Lead
8 51 (7.37%) Infrastructure Engineer
9 47 (6.79%) Support Analyst
10 41 (5.92%) Developer
11 39 (5.64%) Cloud Engineer
12 37 (5.35%) ServiceNow Architect
13 35 (5.06%) IT Support
14 34 (4.91%) Senior Manager
15 33 (4.77%) ITSM Architect
15 33 (4.77%) Service Architect
15 33 (4.77%) Support Engineer
16 32 (4.62%) Support Specialist
17 31 (4.48%) Service Analyst
18 28 (4.05%) Senior Service Manager
Libraries, Frameworks & Software Standards
1 36 (5.20%) Web Services
2 32 (4.62%) CSS
2 32 (4.62%) HTML
3 27 (3.90%) AngularJS
4 26 (3.76%) Twitter Bootstrap
5 18 (2.60%) ARM Templates
6 8 (1.16%) .NET
6 8 (1.16%) SOAP
6 8 (1.16%) XML
7 7 (1.01%) EDI
7 7 (1.01%) JSON
8 4 (0.58%) Ajax
8 4 (0.58%) FIX Protocol
8 4 (0.58%) LDAP
8 4 (0.58%) Node.js
8 4 (0.58%) REST
8 4 (0.58%) WebdriverIO
9 1 (0.14%) AWS CDK
9 1 (0.14%) React
9 1 (0.14%) RESTful
Miscellaneous
1 52 (7.51%) CMDB
2 47 (6.79%) Public Cloud
3 41 (5.92%) Management Information System
3 41 (5.92%) Self-Motivation
4 24 (3.47%) Data Centre
4 24 (3.47%) Legacy Systems
5 23 (3.32%) Hybrid Cloud
6 19 (2.75%) PKI
7 16 (2.31%) Product Ownership
8 15 (2.17%) Cloud Native
8 15 (2.17%) Driving Licence
8 15 (2.17%) Onboarding
9 14 (2.02%) Enterprise Software
10 13 (1.88%) Digital Signage
11 12 (1.73%) Private Cloud
12 11 (1.59%) Linux Command Line
13 8 (1.16%) Replication
14 6 (0.87%) Clustering
15 5 (0.72%) EMC VNX
15 5 (0.72%) EPoS
Operating Systems
1 165 (23.84%) Windows
2 78 (11.27%) Linux
3 63 (9.10%) Windows Server
4 40 (5.78%) Windows 10
5 32 (4.62%) Windows Server 2019
6 30 (4.34%) Windows Server 2016
7 18 (2.60%) Apple iOS
8 13 (1.88%) Mac OS
9 11 (1.59%) Android
10 10 (1.45%) Windows 7
11 7 (1.01%) Unix
11 7 (1.01%) Windows Server 2012
12 6 (0.87%) Windows NT
13 3 (0.43%) Amazon Linux
13 3 (0.43%) Red Hat Enterprise Linux
13 3 (0.43%) Windows Server 2008
14 2 (0.29%) Windows Vista
15 1 (0.14%) Ubuntu
15 1 (0.14%) VMS
15 1 (0.14%) Windows Server 2003
Processes & Methodologies
1 431 (62.28%) ITIL
2 362 (52.31%) ITSM
3 154 (22.25%) Service Delivery
4 135 (19.51%) Customer Service
5 126 (18.21%) Problem Management
6 124 (17.92%) Mentoring
7 117 (16.91%) Change Management
8 112 (16.18%) Incident Management
9 100 (14.45%) Project Management
10 97 (14.02%) DevOps
11 93 (13.44%) Problem-Solving
12 92 (13.29%) Continuous Improvement
13 90 (13.01%) Coaching
14 88 (12.72%) Agile
15 86 (12.43%) Actionable Insight
16 76 (10.98%) Infrastructure Engineering
17 74 (10.69%) Infrastructure as Code
18 69 (9.97%) Service Catalogue
19 65 (9.39%) Stakeholder Management
20 52 (7.51%) Presales
Programming Languages
1 59 (8.53%) PowerShell
2 51 (7.37%) SQL
3 37 (5.35%) C#
4 33 (4.77%) JavaScript
5 21 (3.03%) VB
6 17 (2.46%) Bicep
6 17 (2.46%) VBScript
7 16 (2.31%) Bash
8 14 (2.02%) Python
9 12 (1.73%) Java
10 11 (1.59%) Groovy
11 4 (0.58%) T-SQL
12 2 (0.29%) C
Qualifications
1 171 (24.71%) Security Cleared
2 137 (19.80%) SC Cleared
3 123 (17.77%) Degree
4 42 (6.07%) DV Cleared
5 38 (5.49%) ITIL Certification
6 30 (4.34%) ITIL Foundation Certificate
7 25 (3.61%) Microsoft Certification
8 14 (2.02%) CCNA
8 14 (2.02%) Cisco Certification
9 13 (1.88%) AWS Certification
9 13 (1.88%) DBS Check
10 12 (1.73%) APMG
10 12 (1.73%) BPSS Clearance
10 12 (1.73%) CCNP
10 12 (1.73%) PMI Certification
10 12 (1.73%) PMP
11 9 (1.30%) Azure Certification
12 8 (1.16%) A+ Certification
12 8 (1.16%) CCSA
13 7 (1.01%) Computer Science Degree
Quality Assurance & Compliance
1 36 (5.20%) SLA
2 33 (4.77%) COBIT
3 17 (2.46%) ISO/IEC 27001
4 16 (2.31%) NIST
5 14 (2.02%) QA
6 13 (1.88%) GDPR
7 11 (1.59%) ISO/IEC 20000
8 9 (1.30%) Sarbanes-Oxley
9 8 (1.16%) Accessibility
10 5 (0.72%) Cyber Essentials
10 5 (0.72%) PCI DSS
11 4 (0.58%) ISO 14001
11 4 (0.58%) ISO 22301
11 4 (0.58%) ISO 9001
12 3 (0.43%) Data Quality
13 2 (0.29%) GRC
13 2 (0.29%) HIPAA
14 1 (0.14%) Cyber Essentials PLUS
14 1 (0.14%) GxP
14 1 (0.14%) NCSC
System Software
1 113 (16.33%) Active Directory
2 25 (3.61%) VMware Infrastructure
3 19 (2.75%) Virtual Desktop
4 17 (2.46%) Virtual Machines
5 14 (2.02%) Docker
6 11 (1.59%) IAG
7 7 (1.01%) Hyper-V
7 7 (1.01%) Terminal Services
7 7 (1.01%) VMware ESXi
8 6 (0.87%) Firmware
9 4 (0.58%) Microsoft App-V
10 2 (0.29%) vSphere
10 2 (0.29%) XenDesktop
11 1 (0.14%) Veritas Cluster Server
11 1 (0.14%) Virtual Servers
Systems Management
1 57 (8.24%) SCCM
2 54 (7.80%) Microsoft Intune
3 52 (7.51%) Terraform
4 37 (5.35%) Ansible
5 36 (5.20%) SCOM
6 32 (4.62%) OpenView
6 32 (4.62%) WSUS
7 27 (3.90%) Kubernetes
8 23 (3.32%) Active Directory Federation Services
9 12 (1.73%) Progress Chef
10 10 (1.45%) vCenter Server
11 6 (0.87%) EMC NetWorker
11 6 (0.87%) Jamf Pro
11 6 (0.87%) Microsoft Clustering
11 6 (0.87%) Sysprep
12 5 (0.72%) Nagios
13 4 (0.58%) Grafana
13 4 (0.58%) HP UCMDB
13 4 (0.58%) Kibana
13 4 (0.58%) NetBackup
Vendors
1 201 (29.05%) Microsoft
2 164 (23.70%) ServiceNow
3 54 (7.80%) BMC
4 50 (7.23%) HP
5 48 (6.94%) Remedy
6 28 (4.05%) VMware
7 21 (3.03%) Salesforce
8 20 (2.89%) Google
9 18 (2.60%) Dynatrace
10 17 (2.46%) Cisco
11 16 (2.31%) Meraki
12 14 (2.02%) SAP
13 13 (1.88%) Riverbed
14 12 (1.73%) Apple
14 12 (1.73%) CheckPoint
14 12 (1.73%) FNZ
15 11 (1.59%) IBM
16 9 (1.30%) Citrix
17 8 (1.16%) Oracle
17 8 (1.16%) Red Hat