Support Analyst Jobs with Work from Home Options

Support Analyst
UK > Work from Home

The median Support Analyst salary in Work from Home is £42,500 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 251 280 310
Rank change year-on-year +29 +30 -26
Permanent jobs requiring a Support Analyst 431 492 827
As % of all permanent jobs with a WFH option 1.28% 1.20% 1.18%
As % of the Job Titles category 1.33% 1.25% 1.22%
Number of salaries quoted 345 423 688
10th Percentile £26,000 £25,000 £23,000
25th Percentile £31,250 £29,000 £26,188
Median annual salary (50th Percentile) £42,500 £36,000 £32,500
Median % change year-on-year +18.06% +10.77% -4.41%
75th Percentile £55,000 £47,500 £43,750
90th Percentile £63,750 £70,000 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,342 39,326 68,022
% of permanent jobs with a recognized job title 96.04% 95.99% 97.38%
Number of salaries quoted 24,803 27,952 42,090
10th Percentile £33,152 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,318 £62,500 £60,000
Median % change year-on-year -9.89% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with a WFH option

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Analyst over the 6 months to 14 May 2024.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 14 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Analyst in the job title.

1 177 (41.07%) Social Skills
2 154 (35.73%) Microsoft
3 143 (33.18%) SQL
4 134 (31.09%) Windows
5 131 (30.39%) Finance
6 125 (29.00%) ITIL
7 110 (25.52%) Active Directory
8 96 (22.27%) Microsoft 365
9 95 (22.04%) Customer Service
10 80 (18.56%) SQL Server
10 80 (18.56%) Problem-Solving
11 70 (16.24%) Azure
12 64 (14.85%) Incident Management
13 61 (14.15%) Degree
14 58 (13.46%) Service Management
15 55 (12.76%) Microsoft Office
16 54 (12.53%) Windows 10
17 51 (11.83%) Change Management
18 48 (11.14%) CRM
19 47 (10.90%) ERP
20 45 (10.44%) ITSM
21 43 (9.98%) Linux
21 43 (9.98%) T-SQL
22 41 (9.51%) Dynamics CRM
23 40 (9.28%) Microsoft Exchange
23 40 (9.28%) Analytical Skills
24 38 (8.82%) Microsoft Intune
25 33 (7.66%) PowerShell
26 32 (7.42%) Windows Server
27 31 (7.19%) Service Delivery

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (9.28%) Microsoft Exchange
2 16 (3.71%) SharePoint
3 4 (0.93%) Exchange Server 2013
4 3 (0.70%) Apache
4 3 (0.70%) CMS
4 3 (0.70%) EPiServer
4 3 (0.70%) GlassFish
4 3 (0.70%) JBoss
4 3 (0.70%) Tomcat
5 2 (0.46%) Confluence
5 2 (0.46%) Oracle Service Bus
5 2 (0.46%) WebLogic
5 2 (0.46%) WebSphere
6 1 (0.23%) SharePoint 2013
6 1 (0.23%) Skype for Business
Applications
1 55 (12.76%) Microsoft Office
2 16 (3.71%) Microsoft Excel
3 4 (0.93%) MS Visio
4 1 (0.23%) Microsoft Project
Business Applications
1 41 (9.51%) Dynamics CRM
2 18 (4.18%) PlanetPress Connect
3 11 (2.55%) NEC Housing
3 11 (2.55%) SAP S/4HANA
4 7 (1.62%) Dynamics NAV
5 4 (0.93%) Carpe Diem
5 4 (0.93%) SAP MM
6 3 (0.70%) SAP HCM
7 2 (0.46%) Academy Housing
7 2 (0.46%) ION Anvil
7 2 (0.46%) ION MarketView
7 2 (0.46%) NetSuite
7 2 (0.46%) Remedy ITSM
8 1 (0.23%) JDE OneWorld
8 1 (0.23%) Oracle ERP
8 1 (0.23%) SAP Payroll
8 1 (0.23%) SAP PM
8 1 (0.23%) SAP PP
8 1 (0.23%) SAP QM
8 1 (0.23%) SAP WM
Cloud Services
1 96 (22.27%) Microsoft 365
2 70 (16.24%) Azure
3 31 (7.19%) Dynamics 365
4 22 (5.10%) Entra ID
4 22 (5.10%) Power Platform
5 21 (4.87%) SaaS
6 10 (2.32%) AWS
7 6 (1.39%) Azure Data Factory
7 6 (1.39%) WhatsApp
8 4 (0.93%) Azure DevOps
8 4 (0.93%) Power Automate
9 3 (0.70%) Azure Sentinel
9 3 (0.70%) OneDrive
10 2 (0.46%) Snowflake
11 1 (0.23%) Azure AKS
11 1 (0.23%) Google Workspace
11 1 (0.23%) IaaS
11 1 (0.23%) Mimecast
11 1 (0.23%) PaaS
11 1 (0.23%) PowerApps
Communications & Networking
1 27 (6.26%) DNS
2 26 (6.03%) VPN
3 19 (4.41%) Internet
4 16 (3.71%) WAN
5 14 (3.25%) LAN
6 12 (2.78%) Firewall
7 10 (2.32%) DHCP
8 9 (2.09%) VoIP
9 8 (1.86%) Wi-Fi
10 6 (1.39%) Wireless
10 6 (1.39%) WLAN
11 5 (1.16%) Skype
11 5 (1.16%) TCP/IP
12 4 (0.93%) HTTP
13 3 (0.70%) Cisco IOS
13 3 (0.70%) Intranet
13 3 (0.70%) Reverse Proxy
13 3 (0.70%) SD-WAN
14 2 (0.46%) Intrusion Detection
14 2 (0.46%) Remote Desktop
Database & Business Intelligence
1 80 (18.56%) SQL Server
2 18 (4.18%) Data Warehouse
2 18 (4.18%) SQL Server Integration Services
3 16 (3.71%) Power BI
4 14 (3.25%) Oracle Database
4 14 (3.25%) SQL Server Reporting Services
5 8 (1.86%) Oracle Reports
6 4 (0.93%) Relational Database
7 3 (0.70%) Oracle Database 12c
7 3 (0.70%) SAP HANA
8 2 (0.46%) BusinessObjects
8 2 (0.46%) Oracle Database 10g
8 2 (0.46%) Oracle Database 11g
8 2 (0.46%) VLDB
9 1 (0.23%) Crystal Reports
9 1 (0.23%) MySQL
9 1 (0.23%) PostgreSQL
Development Applications
1 29 (6.73%) JIRA
2 18 (4.18%) SQL Server Management Studio (SSMS)
3 3 (0.70%) Visual Studio
4 2 (0.46%) Eclipse
General
1 177 (41.07%) Social Skills
2 131 (30.39%) Finance
3 40 (9.28%) Analytical Skills
4 31 (7.19%) Legal
5 27 (6.26%) Banking
6 21 (4.87%) Front Office
6 21 (4.87%) Law
7 19 (4.41%) Manufacturing
8 15 (3.48%) Inclusion and Diversity
9 14 (3.25%) Military
10 12 (2.78%) Marketing
10 12 (2.78%) Retail
11 11 (2.55%) Back Office
12 8 (1.86%) German Language
12 8 (1.86%) Investment Banking
12 8 (1.86%) Organisational Skills
13 6 (1.39%) Private Banking
13 6 (1.39%) Public Sector
14 5 (1.16%) Billing
14 5 (1.16%) Telecoms
Libraries, Frameworks & Software Standards
1 22 (5.10%) .NET
2 10 (2.32%) REST
3 8 (1.86%) FIX Protocol
3 8 (1.86%) Web Services
4 6 (1.39%) ASP.NET
4 6 (1.39%) JSON
4 6 (1.39%) Middleware
5 4 (0.93%) HTML
5 4 (0.93%) XML
6 3 (0.70%) LDAP
6 3 (0.70%) SAML
6 3 (0.70%) SOAP
6 3 (0.70%) XSLT
7 2 (0.46%) MAPI
8 1 (0.23%) .NET Framework
8 1 (0.23%) CSS
8 1 (0.23%) Oracle Fusion
8 1 (0.23%) RESTful
8 1 (0.23%) Software Packaging
Miscellaneous
1 25 (5.80%) Management Information System
2 16 (3.71%) Onboarding
3 14 (3.25%) Self-Motivation
4 9 (2.09%) Product Ownership
5 8 (1.86%) Housing Association
6 6 (1.39%) Driving Licence
6 6 (1.39%) Mobile App
6 6 (1.39%) Social Media
6 6 (1.39%) Video Conferencing
7 5 (1.16%) Enterprise Software
8 4 (0.93%) Replication
8 4 (0.93%) Virtual Team
9 3 (0.70%) CMDB
9 3 (0.70%) Foreign Exchange (FX)
9 3 (0.70%) Team-Oriented Environment
10 2 (0.46%) iPad
10 2 (0.46%) Legacy Systems
10 2 (0.46%) NHS
10 2 (0.46%) PropTech
10 2 (0.46%) Reference Data
Operating Systems
1 134 (31.09%) Windows
2 54 (12.53%) Windows 10
3 43 (9.98%) Linux
4 32 (7.42%) Windows Server
5 27 (6.26%) Unix
6 22 (5.10%) Apple iOS
7 14 (3.25%) Mac OS X
8 9 (2.09%) Windows Server 2019
9 7 (1.62%) Android
10 5 (1.16%) Solaris
10 5 (1.16%) Windows 7
10 5 (1.16%) Windows Server 2016
11 3 (0.70%) AIX
11 3 (0.70%) Mac OS
12 2 (0.46%) Red Hat Enterprise Linux
12 2 (0.46%) Windows Vista
13 1 (0.23%) Windows Server 2012
Processes & Methodologies
1 125 (29.00%) ITIL
2 95 (22.04%) Customer Service
3 80 (18.56%) Problem-Solving
4 64 (14.85%) Incident Management
5 58 (13.46%) Service Management
6 51 (11.83%) Change Management
7 48 (11.14%) CRM
8 47 (10.90%) ERP
9 45 (10.44%) ITSM
10 31 (7.19%) Service Delivery
11 26 (6.03%) Document Management
12 24 (5.57%) Information Security
12 24 (5.57%) Release Management
13 21 (4.87%) Agile
13 21 (4.87%) User Acceptance Testing
14 19 (4.41%) Cybersecurity
14 19 (4.41%) DevOps
14 19 (4.41%) ETL
14 19 (4.41%) Root Cause Analysis
15 17 (3.94%) Requirements Analysis
Programming Languages
1 143 (33.18%) SQL
2 43 (9.98%) T-SQL
3 33 (7.66%) PowerShell
4 19 (4.41%) PL/SQL
5 13 (3.02%) C#
6 6 (1.39%) Java
7 4 (0.93%) R
8 3 (0.70%) Perl
8 3 (0.70%) Shell Script
8 3 (0.70%) XPath
9 2 (0.46%) Bash
9 2 (0.46%) JavaScript
10 1 (0.23%) MATLAB
10 1 (0.23%) Python
10 1 (0.23%) VB
10 1 (0.23%) VB.NET
10 1 (0.23%) VBA
Qualifications
1 61 (14.15%) Degree
2 14 (3.25%) CISM
2 14 (3.25%) CISSP
2 14 (3.25%) GCIA
2 14 (3.25%) GCIH
2 14 (3.25%) GREM
2 14 (3.25%) Microsoft Certification
3 11 (2.55%) Security Cleared
4 8 (1.86%) PRINCE2 Practitioner
5 7 (1.62%) A+ Certification
5 7 (1.62%) DV Cleared
5 7 (1.62%) NVQ Level 3
6 6 (1.39%) MCDST
7 5 (1.16%) ITIL Certification
8 4 (0.93%) Master's Degree
8 4 (0.93%) MCP
8 4 (0.93%) SC Cleared
9 3 (0.70%) CCNA
9 3 (0.70%) Cisco Certification
9 3 (0.70%) Network+ Certification
Quality Assurance & Compliance
1 24 (5.57%) SLA
2 4 (0.93%) Cyber Essentials
2 4 (0.93%) ISO/IEC 27001
3 3 (0.70%) Data Quality
3 3 (0.70%) GDPR
4 2 (0.46%) PCI DSS
4 2 (0.46%) Sarbanes-Oxley
5 1 (0.23%) ISO 9001
5 1 (0.23%) PMO
5 1 (0.23%) QA
System Software
1 110 (25.52%) Active Directory
2 14 (3.25%) VMware Infrastructure
3 8 (1.86%) Virtual Desktop
4 4 (0.93%) Hyper-V
5 2 (0.46%) Oracle RAC
6 1 (0.23%) Virtual Machines
Systems Management
1 38 (8.82%) Microsoft Intune
2 22 (5.10%) SCCM
3 4 (0.93%) AirWatch
3 4 (0.93%) PaperCut
3 4 (0.93%) Single Sign-On
4 3 (0.70%) Oracle Statspack
4 3 (0.70%) ZENworks
5 2 (0.46%) Data Guard
5 2 (0.46%) Oracle RMAN
6 1 (0.23%) Cisco CUCM
6 1 (0.23%) Jamf Pro
6 1 (0.23%) MobiControl
Vendors
1 154 (35.73%) Microsoft
2 23 (5.34%) Oracle
3 18 (4.18%) FNZ
4 15 (3.48%) SAP
4 15 (3.48%) VMware
5 14 (3.25%) Dell
5 14 (3.25%) ServiceNow
6 13 (3.02%) BT
6 13 (3.02%) Citrix
6 13 (3.02%) iManage
7 11 (2.55%) Cisco
7 11 (2.55%) NEC
8 10 (2.32%) ION Trading
9 9 (2.09%) Apple
10 8 (1.86%) Algorithmics
10 8 (1.86%) IBM
11 7 (1.62%) Veeam
12 6 (1.39%) Databricks
12 6 (1.39%) Google
13 5 (1.16%) Capita