Support Technician Jobs with Work from Home Options

Support Technician
UK > Work from Home

The median Support Technician salary in Work from Home is £27,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 408 587 794
Rank change year-on-year +179 +207 -256
Permanent jobs requiring a Support Technician 183 65 75
As % of all permanent jobs with a WFH option 0.53% 0.16% 0.10%
As % of the Job Titles category 0.55% 0.17% 0.11%
Number of salaries quoted 162 47 62
10th Percentile £23,500 £22,500 £20,750
25th Percentile £25,125 £24,500 £22,507
Median annual salary (50th Percentile) £27,000 £26,650 £24,500
Median % change year-on-year +1.32% +8.77% -7.55%
75th Percentile £30,749 £36,000 £29,438
90th Percentile £33,713 £36,200 £33,750
UK median annual salary £27,000 £29,000 £25,500
% change year-on-year -6.90% +13.73% +2.00%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,036 38,142 71,353
% of permanent jobs with a recognized job title 96.16% 95.90% 97.35%
Number of salaries quoted 25,238 27,095 42,472
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Technician
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Technician in the job title as a proportion of all IT jobs advertised.

Support Technician trend for jobs with a WFH option

Support Technician
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Technician.

Support Technician salary trend for jobs with a WFH option

Support Technician
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Technician over the 6 months to 28 May 2024.

Support Technician salary histogram for jobs with a WFH option

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 28 May 2024, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Technician in the job title.

1 125 (68.31%) Microsoft 365
2 115 (62.84%) Customer Service
3 42 (22.95%) Microsoft
4 36 (19.67%) Windows
5 32 (17.49%) Problem-Solving
5 32 (17.49%) Social Skills
6 24 (13.11%) Windows Server
6 24 (13.11%) ITIL
6 24 (13.11%) Active Directory
7 23 (12.57%) Driving Licence
8 19 (10.38%) Degree
9 18 (9.84%) TCP/IP
10 16 (8.74%) Time Management
11 15 (8.20%) DNS
11 15 (8.20%) Microsoft Office
12 14 (7.65%) Service Delivery
12 14 (7.65%) Inclusion and Diversity
13 13 (7.10%) DBS Check
13 13 (7.10%) Analytical Skills
13 13 (7.10%) Finance
13 13 (7.10%) Azure
14 12 (6.56%) SCCM
14 12 (6.56%) CRM
15 11 (6.01%) DHCP
16 10 (5.46%) Windows 10
17 9 (4.92%) VMware
17 9 (4.92%) Hyper-V
18 8 (4.37%) Marketing
18 8 (4.37%) Service Management
18 8 (4.37%) SLA

Support Technician Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.19%) SharePoint
2 3 (1.64%) Microsoft Exchange
Applications
1 15 (8.20%) Microsoft Office
2 5 (2.73%) Microsoft Excel
3 2 (1.09%) Microsoft PowerPoint
Business Applications
1 5 (2.73%) Sage 200
1 5 (2.73%) Sage 50
1 5 (2.73%) Sage CRM
Cloud Services
1 125 (68.31%) Microsoft 365
2 13 (7.10%) Azure
3 6 (3.28%) AWS
3 6 (3.28%) IaaS
4 5 (2.73%) WhatsApp
5 4 (2.19%) Entra ID
6 2 (1.09%) SaaS
7 1 (0.55%) GCP
7 1 (0.55%) Google Workspace
7 1 (0.55%) Mimecast
7 1 (0.55%) OneDrive
Communications & Networking
1 18 (9.84%) TCP/IP
2 15 (8.20%) DNS
3 11 (6.01%) DHCP
4 7 (3.83%) Wireless
5 6 (3.28%) VoIP
6 5 (2.73%) Fibre Channel
6 5 (2.73%) Firewall
6 5 (2.73%) SAN
6 5 (2.73%) Wi-Fi
7 3 (1.64%) Network Security
7 3 (1.64%) Remote Desktop
8 2 (1.09%) Internet
8 2 (1.09%) LAN
8 2 (1.09%) WAN
9 1 (0.55%) ADSL
9 1 (0.55%) VPN
Development Applications
1 1 (0.55%) Visual Studio
General
1 32 (17.49%) Social Skills
2 14 (7.65%) Inclusion and Diversity
3 13 (7.10%) Analytical Skills
3 13 (7.10%) Finance
4 8 (4.37%) Marketing
5 5 (2.73%) Public Sector
5 5 (2.73%) Retail
6 4 (2.19%) Electronics
6 4 (2.19%) Manufacturing
7 2 (1.09%) Banking
7 2 (1.09%) Fire and Rescue
7 2 (1.09%) Law
7 2 (1.09%) Legal
7 2 (1.09%) Local Government
7 2 (1.09%) Organisational Skills
8 1 (0.55%) Back Office
8 1 (0.55%) Games
Libraries, Frameworks & Software Standards
1 2 (1.09%) EDI
2 1 (0.55%) .NET
Miscellaneous
1 23 (12.57%) Driving Licence
2 6 (3.28%) NHS
2 6 (3.28%) Social Media
3 5 (2.73%) Clustering
3 5 (2.73%) Replication
3 5 (2.73%) Self-Motivation
4 2 (1.09%) Grid Computing
4 2 (1.09%) SCADA
4 2 (1.09%) Virtual Team
Operating Systems
1 36 (19.67%) Windows
2 24 (13.11%) Windows Server
3 10 (5.46%) Windows 10
4 7 (3.83%) Android
5 6 (3.28%) Apple iOS
6 4 (2.19%) Mac OS
7 3 (1.64%) Linux
8 2 (1.09%) Unix
8 2 (1.09%) Windows 7
8 2 (1.09%) Windows Server 2016
8 2 (1.09%) Windows Server 2019
Processes & Methodologies
1 115 (62.84%) Customer Service
2 32 (17.49%) Problem-Solving
3 24 (13.11%) ITIL
4 16 (8.74%) Time Management
5 14 (7.65%) Service Delivery
6 12 (6.56%) CRM
7 8 (4.37%) Service Management
8 6 (3.28%) ITSM
8 6 (3.28%) Line Management
8 6 (3.28%) Logistics
8 6 (3.28%) Project Delivery
8 6 (3.28%) Project Management
9 5 (2.73%) Problem Management
10 4 (2.19%) Application Virtualisation
10 4 (2.19%) Fintech
11 3 (1.64%) Collaborative Working
11 3 (1.64%) Customer Engagement
12 2 (1.09%) Computer Science
12 2 (1.09%) Data Analysis
12 2 (1.09%) Mathematics
Programming Languages
1 6 (3.28%) PowerShell
2 2 (1.09%) SQL
3 1 (0.55%) C#
3 1 (0.55%) T-SQL
3 1 (0.55%) VBA
Qualifications
1 19 (10.38%) Degree
2 13 (7.10%) DBS Check
3 7 (3.83%) ITIL Foundation Certificate
4 4 (2.19%) Security Cleared
5 3 (1.64%) A+ Certification
5 3 (1.64%) BPSS Clearance
5 3 (1.64%) CCNA
5 3 (1.64%) Cisco Certification
5 3 (1.64%) NVQ Level 3
6 2 (1.09%) DV Cleared
6 2 (1.09%) HNC
6 2 (1.09%) MCITP
6 2 (1.09%) Microsoft Certification
7 1 (0.55%) AWS Certification
7 1 (0.55%) HND
7 1 (0.55%) SC Cleared
Quality Assurance & Compliance
1 8 (4.37%) SLA
System Software
1 24 (13.11%) Active Directory
2 9 (4.92%) Hyper-V
3 7 (3.83%) VMware Infrastructure
4 5 (2.73%) Terminal Services
5 2 (1.09%) Virtual Machines
5 2 (1.09%) VMware ESXi
Systems Management
1 12 (6.56%) SCCM
2 5 (2.73%) Active Directory Federation Services
2 5 (2.73%) Microsoft Clustering
2 5 (2.73%) SCOM
3 3 (1.64%) Microsoft Intune
4 2 (1.09%) Microsoft Data Protection Manager
4 2 (1.09%) SCDPM
Vendors
1 42 (22.95%) Microsoft
2 9 (4.92%) VMware
3 6 (3.28%) Facebook
3 6 (3.28%) Meraki
3 6 (3.28%) Sun
4 5 (2.73%) Sage
5 4 (2.19%) Cisco
6 3 (1.64%) Apple
6 3 (1.64%) Citrix
7 2 (1.09%) Dell
7 2 (1.09%) Veeam
8 1 (0.55%) Aruba
8 1 (0.55%) iManage