Technical Support Jobs with Work from Home Options

Technical Support
UK > Work from Home

The median Technical Support salary in Work from Home is £32,500 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 400 490 659
Rank change year-on-year +90 +169 -182
Permanent jobs requiring a Technical Support 198 166 218
As % of all permanent jobs with a WFH option 0.59% 0.41% 0.31%
As % of the Job Titles category 0.61% 0.43% 0.32%
Number of salaries quoted 177 109 177
10th Percentile £24,900 £26,250 £24,500
25th Percentile £29,500 £31,314 £26,250
Median annual salary (50th Percentile) £32,500 £40,000 £38,500
Median % change year-on-year -18.75% +3.90% +0.65%
75th Percentile £46,250 £47,500 £48,750
90th Percentile £55,696 £52,500 £62,700
UK median annual salary £33,500 £37,500 £32,500
% change year-on-year -10.67% +15.38% +3.17%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,504 38,918 68,639
% of permanent jobs with a recognized job title 96.05% 95.92% 97.34%
Number of salaries quoted 24,867 27,740 41,910
10th Percentile £33,081 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Technical Support in the job title as a proportion of all IT jobs advertised.

Technical Support trend for jobs with a WFH option

Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Technical Support.

Technical Support salary trend for jobs with a WFH option

Technical Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Technical Support over the 6 months to 19 May 2024.

Technical Support salary histogram for jobs with a WFH option

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 19 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Technical Support in the job title.

1 72 (36.36%) Windows
2 66 (33.33%) Customer Service
3 56 (28.28%) Microsoft
3 56 (28.28%) Social Skills
4 53 (26.77%) Active Directory
5 43 (21.72%) Microsoft 365
6 39 (19.70%) SQL Server
7 38 (19.19%) Azure
8 36 (18.18%) SQL
9 32 (16.16%) Windows Server
10 30 (15.15%) Problem-Solving
10 30 (15.15%) CRM
11 29 (14.65%) SharePoint
11 29 (14.65%) ITIL
11 29 (14.65%) Degree
12 28 (14.14%) Entra ID
13 21 (10.61%) Firewall
14 20 (10.10%) Dynamics CRM
15 18 (9.09%) French Language
15 18 (9.09%) German Language
15 18 (9.09%) Microsoft Office
15 18 (9.09%) PL/SQL
16 17 (8.59%) VoIP
16 17 (8.59%) Change Management
16 17 (8.59%) Hyper-V
17 16 (8.08%) SQL Server Integration Services
17 16 (8.08%) Requirements Analysis
17 16 (8.08%) VMware
17 16 (8.08%) Microsoft Exchange
17 16 (8.08%) SLA

Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (14.65%) SharePoint
2 16 (8.08%) Microsoft Exchange
3 1 (0.51%) Apache
3 1 (0.51%) SharePoint 2013
Applications
1 18 (9.09%) Microsoft Office
2 4 (2.02%) Microsoft Excel
3 3 (1.52%) MS Visio
3 3 (1.52%) Trello
4 1 (0.51%) Microsoft PowerPoint
Business Applications
1 20 (10.10%) Dynamics CRM
2 11 (5.56%) NEC Housing
3 2 (1.01%) Oracle Receivables
Cloud Services
1 43 (21.72%) Microsoft 365
2 38 (19.19%) Azure
3 28 (14.14%) Entra ID
4 9 (4.55%) OneDrive
5 8 (4.04%) Power Platform
6 6 (3.03%) Dynamics 365
7 5 (2.53%) AWS
8 4 (2.02%) SaaS
9 3 (1.52%) Power Automate
10 2 (1.01%) GCP
10 2 (1.01%) Snowflake
11 1 (0.51%) Azure Sentinel
11 1 (0.51%) Mimecast
Communications & Networking
1 21 (10.61%) Firewall
2 17 (8.59%) VoIP
3 13 (6.57%) TCP/IP
4 11 (5.56%) WAN
5 10 (5.05%) Wireless
6 8 (4.04%) VLAN
7 7 (3.54%) 4G
7 7 (3.54%) Internet
8 6 (3.03%) 3G
8 6 (3.03%) DHCP
8 6 (3.03%) DNS
8 6 (3.03%) HTTP
8 6 (3.03%) LTE
8 6 (3.03%) VSAT
9 5 (2.53%) Remote Desktop
10 4 (2.02%) iSCSI
10 4 (2.02%) SAN
11 3 (1.52%) IPv6
11 3 (1.52%) RIP
11 3 (1.52%) SNMP
Database & Business Intelligence
1 39 (19.70%) SQL Server
2 16 (8.08%) SQL Server Integration Services
3 7 (3.54%) Power BI
4 6 (3.03%) Relational Database
5 4 (2.02%) BusinessObjects
5 4 (2.02%) QlikView
6 3 (1.52%) GIS
7 1 (0.51%) Crystal Reports
Development Applications
1 5 (2.53%) JIRA
2 3 (1.52%) GCC
3 2 (1.01%) PowerBuilder
General
1 56 (28.28%) Social Skills
2 18 (9.09%) French Language
2 18 (9.09%) German Language
3 15 (7.58%) Retail
4 14 (7.07%) Finance
5 13 (6.57%) Telecoms
6 11 (5.56%) Analytical Skills
7 10 (5.05%) Organisational Skills
8 8 (4.04%) Public Sector
9 6 (3.03%) Italian Language
9 6 (3.03%) Military
10 5 (2.53%) Inclusion and Diversity
10 5 (2.53%) Legal
11 4 (2.02%) Billing
11 4 (2.02%) Documentation Skills
11 4 (2.02%) Spanish Language
12 3 (1.52%) Law
13 2 (1.01%) Advertising
13 2 (1.01%) Electronics
13 2 (1.01%) Swedish Language
Libraries, Frameworks & Software Standards
1 10 (5.05%) HTML
2 8 (4.04%) .NET
3 6 (3.03%) CSS
3 6 (3.03%) REST
4 3 (1.52%) ASP.NET
4 3 (1.52%) EDI
4 3 (1.52%) JSON
4 3 (1.52%) Lightning Web Components
4 3 (1.52%) XML
5 2 (1.01%) Web Services
6 1 (0.51%) BREW
6 1 (0.51%) SAML
Miscellaneous
1 10 (5.05%) Self-Motivation
2 9 (4.55%) Management Information System
3 8 (4.04%) Housing Association
3 8 (4.04%) Social Media
4 6 (3.03%) Foreign Exchange (FX)
5 5 (2.53%) Low-Code
6 4 (2.02%) iPhone
6 4 (2.02%) Onboarding
7 3 (1.52%) Smart City
8 2 (1.01%) Data Centre
9 1 (0.51%) Blackberry
9 1 (0.51%) Client/Server
9 1 (0.51%) Data Structures
Operating Systems
1 72 (36.36%) Windows
2 32 (16.16%) Windows Server
3 12 (6.06%) Windows 10
4 9 (4.55%) Windows Server 2012
5 7 (3.54%) Linux
6 2 (1.01%) VMS
6 2 (1.01%) Windows Server 2016
6 2 (1.01%) Windows Server 2019
7 1 (0.51%) Android
7 1 (0.51%) Apple iOS
7 1 (0.51%) Mac OS
Processes & Methodologies
1 66 (33.33%) Customer Service
2 30 (15.15%) CRM
2 30 (15.15%) Problem-Solving
3 29 (14.65%) ITIL
4 17 (8.59%) Change Management
5 16 (8.08%) ETL
5 16 (8.08%) Requirements Analysis
6 14 (7.07%) Disaster Recovery
7 12 (6.06%) Incident Management
8 11 (5.56%) Data Security
9 10 (5.05%) Cybersecurity
10 9 (4.55%) Continuous Improvement
10 9 (4.55%) Knowledge Transfer
11 8 (4.04%) Antivirus Management
11 8 (4.04%) Business Intelligence
11 8 (4.04%) Change Advisory Board
11 8 (4.04%) Presales
11 8 (4.04%) Risk Register
11 8 (4.04%) Root Cause Analysis
11 8 (4.04%) Task Automation
Programming Languages
1 36 (18.18%) SQL
2 18 (9.09%) PL/SQL
3 16 (8.08%) T-SQL
4 8 (4.04%) C#
5 3 (1.52%) Apex Code
5 3 (1.52%) JavaScript
6 2 (1.01%) VB.NET
7 1 (0.51%) PowerShell
7 1 (0.51%) Python
Qualifications
1 29 (14.65%) Degree
2 8 (4.04%) PRINCE2 Practitioner
3 7 (3.54%) Azure Certification
4 6 (3.03%) GCSC
5 3 (1.52%) MCT
6 2 (1.01%) CESG Certified Professional
6 2 (1.01%) Citrix Certification
6 2 (1.01%) MCITP
6 2 (1.01%) Microsoft Certification
6 2 (1.01%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (8.08%) SLA
2 7 (3.54%) QA
3 3 (1.52%) Accessibility
4 2 (1.01%) Cyber Essentials
5 1 (0.51%) GDPR
System Software
1 53 (26.77%) Active Directory
2 17 (8.59%) Hyper-V
3 12 (6.06%) VMware Infrastructure
4 9 (4.55%) Virtual Desktop
5 4 (2.02%) NFS
6 2 (1.01%) Virtual Machines
6 2 (1.01%) vSphere
6 2 (1.01%) XenApp
6 2 (1.01%) XenDesktop
7 1 (0.51%) FreeRADIUS
7 1 (0.51%) Shibboleth
Systems Management
1 14 (7.07%) Microsoft Intune
2 1 (0.51%) Jamf Pro
Vendors
1 56 (28.28%) Microsoft
2 16 (8.08%) VMware
3 11 (5.56%) Cisco
3 11 (5.56%) NEC
4 6 (3.03%) HP
4 6 (3.03%) Oracle
5 4 (2.02%) Citrix
5 4 (2.02%) Cognos
5 4 (2.02%) ConnectWise
5 4 (2.02%) Salesforce
5 4 (2.02%) Siemens
6 3 (1.52%) Ciena
6 3 (1.52%) UiPath
7 2 (1.01%) Alteryx
7 2 (1.01%) Apple
7 2 (1.01%) Atlassian
7 2 (1.01%) Cyberscience
7 2 (1.01%) Google
7 2 (1.01%) MuleSoft
8 1 (0.51%) Juniper