Technical Support Jobs with Work from Home Options

Technical Support
UK > Work from Home

The median Technical Support salary in Work from Home is £32,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 388 488 664
Rank change year-on-year +100 +176 -169
Permanent jobs requiring a Technical Support 214 150 225
As % of all permanent jobs with a WFH option 0.62% 0.39% 0.30%
As % of the Job Titles category 0.64% 0.41% 0.31%
Number of salaries quoted 193 100 180
10th Percentile £25,500 £26,250 £24,475
25th Percentile £29,500 £31,314 £26,625
Median annual salary (50th Percentile) £32,500 £39,820 £40,000
Median % change year-on-year -18.38% -0.45% +6.67%
75th Percentile £47,500 £47,500 £49,063
90th Percentile £55,696 £52,500 £63,200
UK median annual salary £34,000 £37,500 £32,500
% change year-on-year -9.33% +15.38% +4.84%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,422 36,879 72,309
% of permanent jobs with a recognized job title 96.21% 95.89% 97.34%
Number of salaries quoted 25,463 26,702 42,447
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £55,500 £62,500 £60,000
Median % change year-on-year -11.20% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Technical Support in the job title as a proportion of all IT jobs advertised.

Technical Support trend for jobs with a WFH option

Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Technical Support.

Technical Support salary trend for jobs with a WFH option

Technical Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Technical Support over the 6 months to 1 June 2024.

Technical Support salary histogram for jobs with a WFH option

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Technical Support in the job title.

1 71 (33.18%) Windows
2 68 (31.78%) Customer Service
3 60 (28.04%) Microsoft
4 56 (26.17%) Social Skills
5 51 (23.83%) Active Directory
6 44 (20.56%) SQL
6 44 (20.56%) Microsoft 365
7 40 (18.69%) Azure
8 38 (17.76%) Problem-Solving
9 37 (17.29%) SQL Server
10 32 (14.95%) Windows Server
11 30 (14.02%) Degree
12 29 (13.55%) CRM
13 28 (13.08%) SharePoint
13 28 (13.08%) ITIL
14 27 (12.62%) German Language
14 27 (12.62%) Entra ID
15 25 (11.68%) French Language
16 23 (10.75%) PL/SQL
17 21 (9.81%) Firewall
18 19 (8.88%) Dynamics CRM
18 19 (8.88%) Hyper-V
18 19 (8.88%) Analytical Skills
19 18 (8.41%) VMware
20 17 (7.94%) VoIP
21 16 (7.48%) SLA
21 16 (7.48%) Microsoft Office
22 15 (7.01%) Microsoft Exchange
22 15 (7.01%) Finance
23 14 (6.54%) Change Management

Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (13.08%) SharePoint
2 15 (7.01%) Microsoft Exchange
3 1 (0.47%) Apache
3 1 (0.47%) SharePoint 2013
Applications
1 16 (7.48%) Microsoft Office
2 4 (1.87%) Microsoft Excel
3 3 (1.40%) MS Visio
3 3 (1.40%) Trello
4 1 (0.47%) Microsoft PowerPoint
Business Applications
1 19 (8.88%) Dynamics CRM
2 10 (4.67%) NEC Housing
3 5 (2.34%) Oracle Receivables
Cloud Services
1 44 (20.56%) Microsoft 365
2 40 (18.69%) Azure
3 27 (12.62%) Entra ID
4 8 (3.74%) OneDrive
5 7 (3.27%) Power Platform
6 6 (2.80%) Dynamics 365
7 5 (2.34%) AWS
8 4 (1.87%) GCP
8 4 (1.87%) SaaS
9 3 (1.40%) Power Automate
10 2 (0.93%) Snowflake
11 1 (0.47%) Azure Monitor
11 1 (0.47%) Mimecast
Communications & Networking
1 21 (9.81%) Firewall
2 17 (7.94%) VoIP
3 13 (6.07%) TCP/IP
4 11 (5.14%) WAN
5 10 (4.67%) Wireless
6 8 (3.74%) VLAN
7 7 (3.27%) 4G
7 7 (3.27%) Internet
8 6 (2.80%) 3G
8 6 (2.80%) DHCP
8 6 (2.80%) DNS
8 6 (2.80%) HTTP
8 6 (2.80%) LTE
8 6 (2.80%) VSAT
9 5 (2.34%) Remote Desktop
10 4 (1.87%) iSCSI
10 4 (1.87%) SAN
11 3 (1.40%) IPv6
11 3 (1.40%) RIP
11 3 (1.40%) SNMP
Database & Business Intelligence
1 37 (17.29%) SQL Server
2 14 (6.54%) SQL Server Integration Services
3 7 (3.27%) Power BI
4 6 (2.80%) Relational Database
5 4 (1.87%) BusinessObjects
5 4 (1.87%) QlikView
6 3 (1.40%) GIS
7 1 (0.47%) Crystal Reports
Development Applications
1 5 (2.34%) JIRA
1 5 (2.34%) PowerBuilder
2 3 (1.40%) GCC
General
1 56 (26.17%) Social Skills
2 27 (12.62%) German Language
3 25 (11.68%) French Language
4 19 (8.88%) Analytical Skills
5 15 (7.01%) Finance
6 14 (6.54%) Retail
7 13 (6.07%) Telecoms
8 10 (4.67%) Organisational Skills
8 10 (4.67%) Public Sector
9 6 (2.80%) Italian Language
9 6 (2.80%) Military
10 5 (2.34%) Inclusion and Diversity
11 4 (1.87%) Billing
11 4 (1.87%) Documentation Skills
11 4 (1.87%) Legal
11 4 (1.87%) Spanish Language
12 2 (0.93%) Advertising
12 2 (0.93%) Banking
12 2 (0.93%) Electronics
12 2 (0.93%) Law
Libraries, Frameworks & Software Standards
1 11 (5.14%) .NET
2 10 (4.67%) HTML
3 6 (2.80%) CSS
3 6 (2.80%) REST
3 6 (2.80%) XML
4 5 (2.34%) Web Services
5 3 (1.40%) ASP.NET
5 3 (1.40%) EDI
5 3 (1.40%) JSON
5 3 (1.40%) Lightning Web Components
6 1 (0.47%) BREW
6 1 (0.47%) SAML
Miscellaneous
1 11 (5.14%) Self-Motivation
2 8 (3.74%) Management Information System
3 7 (3.27%) Housing Association
3 7 (3.27%) Social Media
4 6 (2.80%) Foreign Exchange (FX)
5 5 (2.34%) Low-Code
5 5 (2.34%) Onboarding
6 4 (1.87%) Data Centre
6 4 (1.87%) iPhone
7 3 (1.40%) Smart City
8 1 (0.47%) Blackberry
8 1 (0.47%) Client/Server
8 1 (0.47%) Data Structures
Operating Systems
1 71 (33.18%) Windows
2 32 (14.95%) Windows Server
3 10 (4.67%) Windows 10
4 9 (4.21%) Windows Server 2012
5 7 (3.27%) Linux
6 2 (0.93%) Mac OS
6 2 (0.93%) VMS
6 2 (0.93%) Windows Server 2016
6 2 (0.93%) Windows Server 2019
Processes & Methodologies
1 68 (31.78%) Customer Service
2 38 (17.76%) Problem-Solving
3 29 (13.55%) CRM
4 28 (13.08%) ITIL
5 14 (6.54%) Change Management
5 14 (6.54%) ETL
5 14 (6.54%) Requirements Analysis
6 13 (6.07%) Disaster Recovery
7 11 (5.14%) Cybersecurity
7 11 (5.14%) Incident Management
8 10 (4.67%) Data Security
8 10 (4.67%) Presales
9 8 (3.74%) Antivirus Management
9 8 (3.74%) Business Intelligence
9 8 (3.74%) Continuous Improvement
9 8 (3.74%) Knowledge Transfer
10 7 (3.27%) Data Analysis
10 7 (3.27%) Mentoring
10 7 (3.27%) People Management
10 7 (3.27%) Root Cause Analysis
Programming Languages
1 44 (20.56%) SQL
2 23 (10.75%) PL/SQL
3 14 (6.54%) T-SQL
4 11 (5.14%) C#
5 5 (2.34%) VB.NET
6 3 (1.40%) Apex Code
6 3 (1.40%) JavaScript
Qualifications
1 30 (14.02%) Degree
2 9 (4.21%) Azure Certification
3 7 (3.27%) PRINCE2 Practitioner
4 6 (2.80%) GCSC
5 5 (2.34%) Microsoft Certification
6 4 (1.87%) CESG Certified Professional
6 4 (1.87%) Citrix Certification
6 4 (1.87%) MCITP
6 4 (1.87%) VMware Certified Professional (VCP)
7 3 (1.40%) MCT
8 1 (0.47%) A+ Certification
8 1 (0.47%) Computer Science Degree
8 1 (0.47%) MCP
Quality Assurance & Compliance
1 16 (7.48%) SLA
2 7 (3.27%) QA
3 3 (1.40%) Accessibility
4 2 (0.93%) Cyber Essentials
5 1 (0.47%) GDPR
System Software
1 51 (23.83%) Active Directory
2 19 (8.88%) Hyper-V
3 14 (6.54%) VMware Infrastructure
4 8 (3.74%) Virtual Desktop
5 4 (1.87%) NFS
5 4 (1.87%) vSphere
5 4 (1.87%) XenApp
5 4 (1.87%) XenDesktop
6 2 (0.93%) Virtual Machines
7 1 (0.47%) FreeRADIUS
7 1 (0.47%) Shibboleth
Systems Management
1 14 (6.54%) Microsoft Intune
Vendors
1 60 (28.04%) Microsoft
2 18 (8.41%) VMware
3 13 (6.07%) Oracle
4 11 (5.14%) Cisco
5 10 (4.67%) NEC
6 6 (2.80%) Citrix
6 6 (2.80%) HP
7 4 (1.87%) Cognos
7 4 (1.87%) ConnectWise
7 4 (1.87%) Google
7 4 (1.87%) Salesforce
7 4 (1.87%) Siemens
8 3 (1.40%) Ciena
8 3 (1.40%) UiPath
9 2 (0.93%) Alteryx
9 2 (0.93%) Apple
9 2 (0.93%) Atlassian
9 2 (0.93%) Cyberscience
9 2 (0.93%) MuleSoft
10 1 (0.47%) Juniper