Customer Service Jobs in Yorkshire

Customer Service
England > Yorkshire

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 24 71 36
Rank change year-on-year +47 -35 +34
Permanent jobs citing Customer Service 443 378 505
As % of all permanent jobs advertised in Yorkshire 7.64% 4.69% 6.98%
As % of the Processes & Methodologies category 9.16% 4.79% 7.47%
Number of salaries quoted 354 189 345
10th Percentile £23,075 £24,000 £22,000
25th Percentile £25,500 £26,250 £26,000
Median annual salary (50th Percentile) £30,750 £32,500 £37,500
Median % change year-on-year -5.38% -13.33% +20.97%
75th Percentile £46,000 £47,500 £55,000
90th Percentile £63,750 £61,835 £66,250
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% -

All Process and Methodology Skills
Yorkshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 4,834 7,899 6,757
As % of all permanent jobs advertised in Yorkshire 83.33% 98.06% 93.33%
Number of salaries quoted 3,718 3,448 4,480
10th Percentile £27,500 £31,250 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £51,000
Median % change year-on-year -9.09% +7.84% +7.37%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £80,000 £83,238 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in Yorkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Customer Service in Yorkshire

Customer Service
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Customer Service in Yorkshire.

Salary trend for Customer Service in Yorkshire

Customer Service
Salary Histogram in Yorkshire

Salary distribution for jobs citing Customer Service in Yorkshire over the 6 months to 14 May 2024.

Salary histogram for Customer Service in Yorkshire

Customer Service
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Yorkshire region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Yorkshire +57 203 £31,500 +1.61% 95
South Yorkshire +41 106 £31,500 -0.79% 57
North Yorkshire +19 79 £29,500 -34.44% 36
East Yorkshire +7 20 £30,000 -3.23% 11
Humberside - 4 £37,500 - 9
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (11.74%) Microsoft Exchange
2 39 (8.80%) SharePoint
3 8 (1.81%) IIS
4 4 (0.90%) Anypoint
4 4 (0.90%) Oracle SOA Suite
4 4 (0.90%) WebSphere
5 2 (0.45%) SAS
6 1 (0.23%) Apache
6 1 (0.23%) CMS
6 1 (0.23%) Confluence
6 1 (0.23%) nginx
Applications
1 88 (19.86%) Microsoft Office
2 17 (3.84%) Microsoft Excel
3 6 (1.35%) LightWave 3D
4 3 (0.68%) Microsoft PowerPoint
4 3 (0.68%) Spreadsheet
5 1 (0.23%) Adobe Creative Suite
5 1 (0.23%) Adobe Illustrator
5 1 (0.23%) Microsoft Project
5 1 (0.23%) MS Visio
5 1 (0.23%) Photoshop
Business Applications
1 5 (1.13%) NetSuite
1 5 (1.13%) Sage 200
1 5 (1.13%) Sage 50
1 5 (1.13%) Sage CRM
2 4 (0.90%) Oracle Payables
2 4 (0.90%) Oracle Procure-to-Pay
3 3 (0.68%) Remedy ITSM
4 2 (0.45%) Dynamics CRM
4 2 (0.45%) Oracle ERP
Cloud Services
1 157 (35.44%) Microsoft 365
2 111 (25.06%) Azure
3 32 (7.22%) Entra ID
4 18 (4.06%) AWS
4 18 (4.06%) Power Automate
5 17 (3.84%) Dynamics 365
6 16 (3.61%) Power Platform
7 14 (3.16%) GCP
8 13 (2.93%) PowerApps
9 12 (2.71%) SaaS
10 8 (1.81%) IaaS
10 8 (1.81%) OpenShift
11 7 (1.58%) Azure DevOps
11 7 (1.58%) Azure Logic Apps
11 7 (1.58%) PaaS
12 6 (1.35%) Google Workspace
13 5 (1.13%) DigitalOcean
14 4 (0.90%) OCI
15 3 (0.68%) OneDrive
16 1 (0.23%) Cloudflare
Communications & Networking
1 56 (12.64%) Firewall
2 29 (6.55%) TCP/IP
3 21 (4.74%) VPN
4 18 (4.06%) DNS
5 16 (3.61%) Network Security
6 15 (3.39%) LAN
7 14 (3.16%) DHCP
7 14 (3.16%) WAN
8 12 (2.71%) Internet
9 11 (2.48%) WLAN
10 10 (2.26%) Broadband
10 10 (2.26%) VLAN
11 6 (1.35%) BGP
11 6 (1.35%) MPLS
11 6 (1.35%) NetScaler
11 6 (1.35%) OSPF
12 5 (1.13%) NAS
12 5 (1.13%) SAN
12 5 (1.13%) VoIP
12 5 (1.13%) Wi-Fi
Database & Business Intelligence
1 17 (3.84%) SQL Server
2 15 (3.39%) Power BI
3 14 (3.16%) Amazon RDS
4 7 (1.58%) Azure SQL Database
4 7 (1.58%) Data Warehouse
5 6 (1.35%) Data Lake
5 6 (1.35%) NoSQL
6 4 (0.90%) DB2
6 4 (0.90%) SQL Server Analysis Services
6 4 (0.90%) SQL Server Integration Services
6 4 (0.90%) SQL Server Reporting Services
7 3 (0.68%) MySQL
8 2 (0.45%) Relational Database
9 1 (0.23%) MS Access
9 1 (0.23%) Oracle Database
9 1 (0.23%) Redis
Development Applications
1 8 (1.81%) IBM UrbanCode
2 5 (1.13%) Jasmine
2 5 (1.13%) JIRA
2 5 (1.13%) Karma Test Runner
3 2 (0.45%) Git
3 2 (0.45%) Subversion
General
1 271 (61.17%) Social Skills
2 120 (27.09%) Finance
3 59 (13.32%) Analytical Skills
4 46 (10.38%) Organisational Skills
5 41 (9.26%) Legal
6 26 (5.87%) Banking
7 19 (4.29%) Games
8 16 (3.61%) Retail
9 15 (3.39%) Inclusion and Diversity
10 13 (2.93%) Law
11 10 (2.26%) Documentation Skills
11 10 (2.26%) Manufacturing
11 10 (2.26%) Presentation Skills
12 9 (2.03%) Marketing
13 8 (1.81%) Telecoms
14 6 (1.35%) Advertising
15 5 (1.13%) Public Sector
16 4 (0.90%) Aerospace
16 4 (0.90%) Agriculture
17 3 (0.68%) Health Technology
Job Titles
1 96 (21.67%) Analyst
2 86 (19.41%) IT Support
3 52 (11.74%) Lead
4 43 (9.71%) Support Technician
5 40 (9.03%) IT Technician
6 39 (8.80%) Support Engineer
7 35 (7.90%) IT Support Technician
8 32 (7.22%) Team Leader
9 29 (6.55%) Service Analyst
9 29 (6.55%) Service Desk Analyst
10 26 (5.87%) Support Analyst
11 23 (5.19%) Architect
11 23 (5.19%) IT Analyst
12 22 (4.97%) 2nd Line Support
13 20 (4.51%) Governance Analyst
13 20 (4.51%) Senior
14 19 (4.29%) 1st Line Support
15 18 (4.06%) IT Engineer
15 18 (4.06%) Technical Leader
16 16 (3.61%) Developer
Libraries, Frameworks & Software Standards
1 12 (2.71%) .NET
2 9 (2.03%) CSS
2 9 (2.03%) JSON
3 8 (1.81%) ASP.NET
4 7 (1.58%) HTML
4 7 (1.58%) REST
4 7 (1.58%) Web Services
4 7 (1.58%) XML
5 6 (1.35%) OpenID
5 6 (1.35%) Oracle Fusion
5 6 (1.35%) React
6 5 (1.13%) AngularJS
6 5 (1.13%) RxJS
6 5 (1.13%) Sass
6 5 (1.13%) SOAP
6 5 (1.13%) XML Schema
7 4 (0.90%) GraphQL
7 4 (0.90%) Node.js
8 2 (0.45%) CakePHP
8 2 (0.45%) Laravel
Miscellaneous
1 25 (5.64%) Driving Licence
2 20 (4.51%) Public Cloud
2 20 (4.51%) Reinsurance
3 14 (3.16%) Onboarding
4 11 (2.48%) Management Information System
4 11 (2.48%) Self-Motivation
5 10 (2.26%) Data Centre
6 6 (1.35%) Analytical Mindset
6 6 (1.35%) Blockchain
6 6 (1.35%) Mainframe
6 6 (1.35%) Smart Home
7 5 (1.13%) Private Cloud
8 4 (0.90%) Client/Server
8 4 (0.90%) Replication
9 3 (0.68%) Enterprise Software
9 3 (0.68%) Graphic Design
9 3 (0.68%) Renewable Energy
9 3 (0.68%) Wiki
10 2 (0.45%) Credit Risk
10 2 (0.45%) Team-Oriented Environment
Operating Systems
1 145 (32.73%) Windows
2 73 (16.48%) Windows Server
3 54 (12.19%) Windows 10
4 27 (6.09%) Linux
5 22 (4.97%) Windows Server 2016
5 22 (4.97%) Windows Server 2019
6 17 (3.84%) Windows Server 2012
7 15 (3.39%) Apple iOS
7 15 (3.39%) Mac OS
8 14 (3.16%) Android
9 11 (2.48%) Unix
9 11 (2.48%) Windows 7
10 6 (1.35%) Windows Server 2008
11 4 (0.90%) Windows 8
12 3 (0.68%) CentOS
12 3 (0.68%) Red Hat Enterprise Linux
Processes & Methodologies
1 144 (32.51%) Problem-Solving
2 89 (20.09%) ITIL
3 47 (10.61%) Infrastructure Engineering
4 46 (10.38%) Customer Experience
5 44 (9.93%) Mentoring
6 41 (9.26%) Agile
7 39 (8.80%) Collaborative Working
7 39 (8.80%) Service Management
8 35 (7.90%) Line Management
9 29 (6.55%) Coaching
9 29 (6.55%) Project Management
10 28 (6.32%) Cybersecurity
11 26 (5.87%) Time Management
12 24 (5.42%) ITSM
13 21 (4.74%) Problem Management
14 20 (4.51%) Electronic Trading
14 20 (4.51%) Stakeholder Management
15 18 (4.06%) DevOps
15 18 (4.06%) Process Improvement
15 18 (4.06%) Project Delivery
Programming Languages
1 45 (10.16%) SQL
2 15 (3.39%) PowerShell
3 14 (3.16%) C#
4 10 (2.26%) JavaScript
5 9 (2.03%) TypeScript
6 8 (1.81%) Groovy
7 6 (1.35%) T-SQL
7 6 (1.35%) VB.NET
8 5 (1.13%) VB
8 5 (1.13%) VB6
9 4 (0.90%) PHP
9 4 (0.90%) Python
10 2 (0.45%) Java
11 1 (0.23%) Bash
Qualifications
1 60 (13.54%) Degree
2 33 (7.45%) DBS Check
2 33 (7.45%) Microsoft Certification
3 13 (2.93%) Azure Certification
3 13 (2.93%) Computer Science Degree
3 13 (2.93%) Security Cleared
4 12 (2.71%) MCP
4 12 (2.71%) MCSE
5 10 (2.26%) CCNA
5 10 (2.26%) Cisco Certification
6 9 (2.03%) A+ Certification
6 9 (2.03%) HNC
7 7 (1.58%) HND
7 7 (1.58%) ITIL Foundation Certificate
8 6 (1.35%) CompTIA Security+
8 6 (1.35%) ITIL Certification
9 5 (1.13%) MCSA
9 5 (1.13%) PMI Certification
9 5 (1.13%) PMP
10 4 (0.90%) PhD
Quality Assurance & Compliance
1 48 (10.84%) SLA
2 10 (2.26%) ISO/IEC 27001
3 8 (1.81%) QA
4 6 (1.35%) Cyber Essentials
5 2 (0.45%) GDPR
5 2 (0.45%) NIST
6 1 (0.23%) ISO 9001
6 1 (0.23%) ISO/IEC 20000
6 1 (0.23%) SOC 2
System Software
1 99 (22.35%) Active Directory
2 41 (9.26%) Hyper-V
3 29 (6.55%) VMware Infrastructure
4 9 (2.03%) Virtual Machines
5 6 (1.35%) Virtual Desktop
5 6 (1.35%) vSphere
5 6 (1.35%) XenApp
5 6 (1.35%) XenDesktop
6 4 (0.90%) vCloud
7 2 (0.45%) VMware ESXi
7 2 (0.45%) VMware Server
7 2 (0.45%) VMware Workstation
8 1 (0.23%) Shibboleth
8 1 (0.23%) Varnish
Systems Management
1 44 (9.93%) Microsoft Intune
2 25 (5.64%) SCCM
3 10 (2.26%) FortiGate
4 8 (1.81%) Ansible
4 8 (1.81%) Progress Chef
4 8 (1.81%) Terraform
5 6 (1.35%) Nagios
6 3 (0.68%) Autotask
7 2 (0.45%) CSIRT
7 2 (0.45%) Failover Clustering
7 2 (0.45%) Host Intrusion Detection System
7 2 (0.45%) Kubernetes
7 2 (0.45%) SmoothWall
7 2 (0.45%) WSUS
Vendors
1 152 (34.31%) Microsoft
2 61 (13.77%) VMware
3 35 (7.90%) Citrix
4 22 (4.97%) IBM
5 16 (3.61%) Cisco
5 16 (3.61%) Google
6 11 (2.48%) Oracle
6 11 (2.48%) Veeam
7 9 (2.03%) CheckPoint
7 9 (2.03%) ServiceNow
8 8 (1.81%) Dell
8 8 (1.81%) Remedy
9 6 (1.35%) Commvault
9 6 (1.35%) Fortinet
9 6 (1.35%) Palo Alto
9 6 (1.35%) Sun
9 6 (1.35%) Virgin Media
10 5 (1.13%) Aruba
10 5 (1.13%) Freshdesk
10 5 (1.13%) SonicWALL